Backup iphone failed

Unable to backup iphone. Incomplete transfer of purchased items. Operations stall in both procedures. Have new iphone to transfer all data to.

Go to itunes/settings/devices and see if there are any old backups left. If yes, delete them.
Did you try a manual backup by right clicking on the phone in the device list in itunes and choosing back up?
See also this article about backup error messages: http://support.apple.com/kb/TS2529
and about backups: http://support.apple.com/kb/HT1766 and backing up and restoring: http://support.apple.com/kb/HT1414

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Can't get iCloud to back up on IPhone 5. Have 7.1 GB available. Backup keeps failing while I am plugged in and connected to wifi

Can't get iCloud to back up on IPhone 5. Have 7.1 GB available. Backup keeps failing while I am plugged in and connected to wifi. It will show backing up now and estimated time 20 plus hours and always ends up failing after a couple hours

You need at least 50 MB of free space in order to back up to iCloud. Rather than backing up, have you tried importing the photos to your computer and deleting them from the camera roll as explained here: http://support.apple.com/kb/HT4083?

HT201210 error message: itunes could not back up the iphone "..." because the backup session failed. I don't know what to do to fix this problem?

I keep receiving the error message: itunes could not back up the iphone "....." because the backup session failed. Can anyone advise me on what I can try doing to fix this problem?

This Apple article talks about backup issues -> iOS: Troubleshooting backup issues in iTunes
Are you able to backup if you move the previous backup from the location below to the desktop?
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\

Can't restore my iPhone 3GS (w/iOS5); backup session failed.

I'm practically at wits end, here.
For two days I've been trying to restore my iPhone 3GS and so far, nothing.
The problem happened after I downloaded and updated my iPhone with iOS5. When I tried to restore it from one of three back-ups that I had, I ran into
that error (-50). Managed to get passed that and tried again. When I did, I get the message saying "iTunes could not restore the iPhone ****** because the backup session failed."
It doesn't just do this for my most recent back up; it does this for ALL of my back-ups. Is there any kind of fix out sure-fix for this (barring getting a new phone)?! I think I've tried several strats that I've seen in other threads and nothing has worked.
(btw, the comp that I'm using primarily is Windows Vista)

*update* GOOD NEWS, EVERYONE! Turns out that I was able to restore my phone from a back up, after two days at it!
Unfortunately, the back up was from a year ago! At this point in time, I'm just glad to have my contacts back, though I feel that now would be be best to make sure I keep backing up my phone to make sure this doesn't happen again o.O

I keep trying to update my iphone and i get a message saying iTunes could not restore my iPhone because the backup system failed

'm trying to sync/update my iPhone on my windows computer in iTunes and I keep getting and error message saying iTunes could not restore the iPhone because the backup session failed.

Disable your firewall/security software.
This is asked and answered everyday. Using the forum search bar on the right side of this page often will find an answer very quickly.

Fail to backup iphone

my ios is 4.1, iphone.
My Windows PC was down and I purchased new PC with new installed iTunes.
fail to upgrade to the latest ios via iTune now
fail to backup iphone at iTune

I figured it out.
I didn't have Apps in iTunes at all.
I needed to move apps from phone to iTunes which I finally figured out.
Once I did that I was able to sync the apps to new phone.
instructions on doing this via this chat need to be clearer.
I'm not an Apple super user and I didn't know I needed to move the apps. I thought hitting sync would work. That only works to move apps from iTunes to device. At least that's the way it seems.

Updating iphone 4 to iOS 5 - while doing the Backup I receive an error message no 402636788 - backup has failed. Can anybody tell me what this means or how I can fix this?

Updating iphone 4 to iOS 5 - while doing the Backup I receive an error message no 402636788 - backup has failed. Can anybody tell me what this means or how I can fix this?
I am working on a Win 7 Machine and I have disabled all Firewall and Antivirus Tasks as this caused problems on an other update.

Well - I synced before - that was successful - but I am a bit scared to ignore this error and just to continue? You think I should ignore that?

IPhone - wipe & restore "backup session failed"

I have an old first generation iPhone (os version 3.1.3) that I replaced last year with an iPhone 4. I want to wipe it clean and let my daughter use it just as an iPod. I've done a factory restore a few times on this, but can't get it to a usable state. After restoring, it is stuck on the "plug the usb cable into iTunes icon" screen. Every time I try to sync or backup I get the "iTunes could not back up the iPhone ... because the backup session failed" error, and I can never get the phone to the home screen.
Note I don't care about any old data or phone access, i just want it wiped clean and installed with the games my daughter likes. I've tried my wifes MBP, and my Mac Pro desktop; I've tried deleting old backups manually from ~/Library/Application Support/MobileSync/Backup and the lockdown file from /var/db/lockdown, and creating a brand new administrator account on my Mac and trying to get it to work from there. No luck.
Any ideas?
Thanks!

Note the iPhone mounts in iTunes just fine, but any attempt to backup/sync it fails, and the iPhone never dispalys the home screen

Itunes could not restore the iphone because the backup session failed

Hello,
i did a backup for my data on itunes, then i upgraded to IOS 6.1, when i tried to restore my backup it keeps giving me this message:
"itunes could not restore the iphone because the backup session failed".
although i still have the data in the backup folder, i searched the internet for softwares that can recover my data, i found a software called "Wondershare Dr.Fone"
i was able to recover all my data via Wondershare Dr.Fone, but it didnt restore the data to my iPhone, it only recovered it to my pc, as (media files, contacts,etc...)
i was wondering if there is any way to fix this problem, or any other way to restore my backup to my iPhone device without using Itunes...
one more thing , can i upload the backup files that i have on my pc to iCloud, then recover it from my iPhone??
please help i really need all my data to be back on my iPhone, media,messages,contacts,notes, even whatsapp messages.
Thank you

Hi revolc,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iOS: Troubleshooting backup issues in iTunes
http://support.apple.com/kb/ts2529
Cheers,
- Judy

IOS 5: iTunes could not restore the iPhone "John's iPhone" because the backup session failed."

I've been battling to get my iPhone onto iOS 5 for 2 days, during which time my phone has been rendered unuseable, and is stuck on the set up menu. When I select "Restore from iTunes Backup," it tells me to connect to iTunes, so I do. I've tried to back it up 20 million times, and I think sometimes it failed, but other times the backup worked. But then, when I go to restore, I get the error message "iTunes could not restore the iPhone "John's iPhone" because the backup session failed.
So what do I do. My phone is unuseable and it doesn't seem like theres any solution.
Also, are you able to tell whether or not I've lost all of my data that is not my music/apps. Please tell me if you think I have.

Good luck. My iPod Touch did the same thing. I now have a very expensive paperweight that I'd like to stuff up someone's nose over at Apple. The "resolutions" offered by Apple don't do anything for me (they never do). There are a variety of resolutions that others have discovered but none of them have worked for me either. This is my second Touch and the second major malfunction that is probably unfixable. If I can't get this fixed and get my data restored I'll probably give this thing to my toddler to play Angry Birds and I'll go buy a device from a company that knows what their doing.
Do a search on Google (or whatever) with the error message and you should find some suggestions from others who've had this problem, some seem to have found solutions. If I find a fix that actually works I'll make a follow-up post.

HT201269 i had a 3G iphone with IOS 4.0.2, my new iphone is 4 (IOS=7.0.2), the backup from 3G to 4 does not restore. (eror=restoring backup session failed) , help me plz for restoring ?! :( TNX

Hi all ,i had a 3G iphone with IOS 4.0.2, my new iphone is 4 (IOS=7.0.2), the backup from 3G to 4 does not restore. (eror=restoring backup session failed) , help me plz for restoring ?! TNX
<Personal Information Edited by Host>

Well, first off, you are not addressing Apple here. This is a user to user PUBLIC forum. You should not post your personal information like that. Try closing iTunes, reboot the computer and connect again. Are you using the latest version of iTunes, v11.1?

My 3gs wont restore after ios 5 update. I have tried firmware restore and restore from backup, neither works. All I get is "iphone restore failed because backup session failed" Any ideas on how to make a successful restore with this ios 5 update?

My 3gs wont restore after ios 5 update. I have tried firmware restore and restore from backup, neither works. All I get is "iphone restore failed because backup session failed" Any ideas on how to make a successful restore with this ios 5 update?

I was having the same problem, I backed up my phone and then updated to iOS 5 and then it kept telling me it could not restore from my backup as it had failed. After reading a bunch of forums and posts and trying everything, I did manage to get it to work. I had tried the Time zone, creating a new computer user account, disabling anti-virus, etc.
It took a combination of things, one of which was disabling the anti-virus completely and copying the contents of the backup folder to my desktop and then deleting everything in the backup folder. Then I rebooted the PC, entirely disabled the anti-virus, copied the one backup I wanted to restore from the desktop to the backup folder and then trying to restore. Low and behold the phone said restoring from backup and I am back in business, so when in doubt, trying combining some of the fixes together.

Unable to backup iPhone to PC

Win8.1 PC & iPhone 5S.
iTunes & iPhone SW are up-to-date.
I've no interest in using the Cloud & want to backup my iPhone to my PC via iTunes.
I have the "This Computer" box checked under Backups in iTunes & iTunes recognizes my iPhone.
Music Playlists synch from iTunes-on-the-PC to the iPhone just fine when I synch (just purchased some songs, downloaded them to a playlist on the PC/iTunes then synched that list to the iPhone.
Every time I synch I get the "backup failed" msg from iTunes with no explanation.
When I try to manually backup the iPhone to the PC via iTunes, after a couple of minutes I get the error msg: "iTunes could not back up the iPhone [name of my phone] because the backup session failed." Duh - highly information, eh?
All iTunes Diagnostic test passed. The only odd thing I notice is the statement: "Current user is not an administrator" which makes no sense to me in that I'm the only user of this PC.
For years I've done this until the iCloud came to be last year Ever since, I've not been able to backup to my PC.

Hey there WillyC33,
I see that you are unable to backup your iPhone to your computer. Here is an article for you that can help you troubleshoot this issue and resolve it:
If you can't back up or restore your iPhone, iPad, or iPod using iTunes - Apple Support
https://support.apple.com/en-us/HT203271
Thanks for using the Apple Support Communities!
Cheers,
Braden

ITunes could not backup iPhone because the iPhone disconnected windows 7

I have been backing up and syncing my iPhone 4s through Windows 7 for the past 2 years. I am running iOS 8.1 on the iPhone and recently downloaded iTunes version 12.0.1.26. I can no longer sync my contacts or backup the phone and get the following error:
iTunes could not backup iPhone because the iPhone disconnected
I have tried plugging directly into the laptop, not the Sony laptop hub
I have deleted all previous backups on the laptop
I have restored the the iPhone
I previously spent hours with Apple Support because the iPhone would not sync with the previous version of iTunes.
HELP!

I may have a work around/solution.
I had this problem when on iOS 8 beta 5. Now again on 8.1. I have found a repeatable fix, however it does require part of a working backup of your device. Not sure if it works with any device of the same type, but it does with the part from your own. Anyway:
Locate your current backup within Finder/windows explorer.
Go into the device backup folder (will be titled the UDID of your device) and cut the info.plist, manifest.mbdb, manifest.plist and status.plist files, and paste them somewhere else for storage just in case.
Now you need those same 4 files from a working backup of your device. Paste them into the backup folder where you just removed the others from.
Restart your computer and device.
Plug in and try backup. You'll notice the date of last backup on the summary page will say the date of the backup in which you took the 4 files, as this info must be in one of the files.
Often this allows a backup to complete successfully for me.
Unsure if all steps are required (such as restarts, and if all 4 files are needed or just one is the key), but it seems to work reasonably frequently like this when having this problem.
I have kept a working copy of those files for use whenever this happens.
I also keep a backup on another computer/hard drive in case this ever fails.
Sometimes this isn't necessary, and you can just change the name of the current failing backup folder so that it creates a whole new one, but often this fails for me still. Also you may need lots of extra space available if you have large backups.
Hope this helps someone

Backup Restore Failed After iOS5 Upgrade

I did the iOS5 install on my iphone 4 yesterday and it went off perfectly. However, this evening, I did the same on my wife's iphone 4. Prior to doing the download, I did a Backup and a Restore Purchases. When the process came to the Restore point, I received the error message that the restore from backup had failed. Each time we plugged the phone back into itunes, it prompted us to complete the restore process but with the same message. Consequently, my wife's phone lost all contacts, photos, and apps. I manually re-entered her contacts, plugged back into itunes, and performed another backup. We then attempted to restore from backup once again with the failure message following. I'm almost sure that we cannot recover her photos, but if anyone on the forum has a suggestion, we'd appreciate it. Also, what is the safest and most surefire way to backup photos and contacts on the iphone 4 ? JEFF

My husband updated my phone on the 15th... same identical thing happened. I've lost all photos, text messages, and contacts since the las backup. It did download 5.0, but I lost everything. I spent 2.5 hours on the phone with an apple advisor and they needed to research it further and would call me back......hasn't happened yet. If they find a way, I will post it. What error message did you receive... mine was (-50).

Backup iphone failed

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