Backup issues. Trying to delete iTunes preference files, but Apple Computer folder is missing (should be in the roaming folder)
Want to backup before a restore, but I have no backup option available in iTunes. I'm pretty sure I found the answer as this has solved the problem for others in other forums:
Remove iTunes Preference files
Some of the files that iTunes uses to store settings and preferences may be unusable and cause issues. iTunes has two folders where preferences are saved. Move one of them to the desktop and test to see if the issue persists. If it does, move it back and remove the second folder. The location for the two preference folders are:
C:\Users\username\AppData\Local\Apple Computer\iTunes
C:\Users\username\AppData\Roaming\Apple Computer\iTunes
BUT after getting into both my roaming and local folder I find I do not even have an 'apple computer' folder. I have iTunes installed on my computer and have used it so I am confused. I use Windows 7.
I would appreciate anyone's help. Thanks!
Nevermind. I found the files. It didn't work anyway as the files kept repopulating themselves after I deleted them and reopened iTunes.
Similar Messages
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Trying to download iTunes 11.1 but it keeps giving me an error message saying:
The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again, or enter an alternate path to a folder containing the installation package "iTunes64.msi" in the box below.
Use Source:iTunes.msi
Perfect, thanks.
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
I'm trying to get iTunes 10.5 but my computer told me 'the signature is invalid'
I'm trying to get iTunes 10.5 but my computer told me 'the signature is invalid'
How can I solve this?Hi Rick,
by "repair" I mean I went to the control panel, option - programs and features, and in the list of all my installed programs I selected "Apple Software Update". On top of the screen you find the options Uinstall, Change and Repair. I clicked the repair button and that did the trick. After the repair I could uninstall the program. I also uninstalled iTunes, Apple Application Support, Apple Mobile Device Support en Bonjour, thus all Apple programs. Then I installed iTunes 10.5 again and everything went fine.
Success,
Peter -
AppleScript to Delete iTunes Tracks & Files but Retain in Cloud
Hi, first of all, thanks ahead of time to anyone kind enough to help me out here.
I've created a playlist with iTunes tracks that are under 256 kbps and were matched on iTunes Match.
I need an applescript that deletes those tracks from my iTunes and moves the files into the trash, and then initiates Download (from the matched files on the cloud) on those tracks.
Thank you very much. Appreciate it.But you are saying that Show in Finder takes you to the expected file in the expected location?
I should have asked you before, but what version of OS X and what version of iTunes are you using?
I am also confused by what you're saying about deleting a track in the iTunes library (with or without OPTION held as it should not make a difference here): when you delete a track that has a local file, you should get a warning asking "Are you sure you want to delete this copy of ..." This dialog also has the option to check to delete from iCloud as well. If you agree, the file will be deleted but the track will remain with the icon to allow you to download from iCloud. When you delete a track that is only in iCloud (i.e. has no local file) you should get a warning "Are you sure you want to delete this .... from iCloud", then the track will be deleted from your library and from iCloud forever.
Did you get any warning dialogs? -
Deleted iTunes & Recovered Files BUT......
Now I have no idea how to rebuild my library, bc the files I recovered are in random folders like MP3 and M4A (iTunes music) and M4P (iTunes encrypted music) so I thought I could just move ALL ths songs into my iTunes library and play and it would work, but iTunes is still telling me that the "orginal file could not be found"
ANYONE? PLEASE
ThanksUnless you have a reason to do your own organization it is easier too let iTunes do the work. Go to iTunes prefs>Advanced>General> and select the Keep and Copy funtion.
You can then Drag n' Drop folders of tunes or tunes into the main iTunes window and it will copy the files and organize them. You can also use the File Menu and "Add" to the library.
From the iTunes Help Menu and a search for "consolidate":
Copying all your iTunes files into a central location:
Depending on how you've added songs, videos, and other items to iTunes, your library might include items that are located anywhere on your computer's hard disk or other media. To organize your files, you can choose to place a copy of all the files in your music library in your iTunes Music folder.
Choose Advanced > Consolidate Library.
Any iTunes files that are located outside the iTunes Music folder remain in their original location; copies of them are placed in your iTunes Music folder.
With all your music and other items in one place, you can more easily copy it to a new computer or back up your iTunes library to an external hard disk or other media.
For more information about the iTunes Music folder, finding out where your songs and other iTunes files are stored, or backing up your iTunes library, click "Tell me more."
MJ -
i've tried multiply times to update itunes 10.5 but it keeps saying that it can't find the file and i can't reinstall itunes because it will delete the 100 gigabites of info on it what can i do
I've had all kinds of trouble keeping my iTunes software current over the past year, but have found the easiest way to remedy the issue is to simply download the latest version of iTunes as though I am a first-time user and then just install it into the directory my current version of iTunes is using. Doing this has allowed me to update my software without losing any of my media/data. Hope this helps! Best of luck!!!
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I'm trying to delete itunes so i can eventually reinstall
I have been trying to download the newest version of itunes, but an error message kept occurring and I haven't been able to complete the download. So to fix this problem, I decided to delete itunes and all of its components and start fresh. I am able to delete all of the components such as apple support and bonjour. but when i have tried to delete itunes, a message appears saying the resource i'm trying to access is on a network that is unavailable and i can't delete it.
when i have tried to delete itunes, a message appears saying the resource i'm trying to access is on a network that is unavailable and i can't delete it.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page).
http://majorgeeks.com/download.php?det=4459
Here's a screenshot showing the particular links on the page that you should be clicking:
After clicking one of the circled links, you should be taken to another page, and after a few seconds you should see a download dialog appear for the msicuu2.exe file. Here's a screenshot of what it looks like for me in Firefox:
Choose to Save the file. If the dialog box does not appear for you, click the link on the page that says "CLICK HERE IF IT DOES NOT". Here's a screenshot of the page with the relevant link circled:
When the dialog appears, choose to save the file.
(2) Go to the Downloads area for your Web browser. Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
Replacing deleted iTunes *.pkg files
Unable to run "Mac OS X 10.3: Repair Disk Permissions", I performed a WorkAround fix (see below) which instructed me to remove from the "/Library/Receipts" folder the files:
"iTunes.pkg"
"iTunes4.pkg"
As suggested in the Workaround instructions, I put these files on my desktop. The "Repair Disk Permissions" function performed appropriately. Unfortunately, all of the "Desktop" items were moved to the "Trash" which was subsequently emptied before I had the opportunity to relocate "iTunes.pkg" & "iTunes4.pkg" back to "/Library/Receipts" folder".
How should I replace the deleted files. Can I simply perform an update or will doing so, because of the missing files, further agravate iTunes' functionality-loss?
Thanks for input, Marianne
FROM KNOWLEDGE BASE:
"Mac OS X 10.3: Repair Disk Permissions "Disk Utility has lost its connection with the Disk Management Tool..." alert
"Disk Utility has lost its connection with the Disk Management Tool..." alert
After installing iTunes 6.0.2 or later in Mac OS X 10.3 through 10.3.9, Disk Utility's Repair Disk Permissions may not finish, and the following alert appears in the Disk Utility window:
"Disk Utility has lost its connection with the Disk Management Tool and cannot continue. Please quit and relaunch Disk Utility."
(Quitting and reopening Disk Utility does not help.)
The following also appears in Console log:
* malloc[419]: Deallocation of a pointer not malloced: 0x290a410; This could be a double free(), or free() called with the middle of an allocated block; Try setting environment variable MallocHelp to see tools to help debug : for architecture i386 object: ./Applications/iTunes.app/Contents/MacOS/iTunes malformed object (unknown flavor for flavor number 0 in LC_UNIXTHREAD command 27 can't byte swap it)
WORKAROUND
Quit Disk Utility.
From the Finder's Go menu, choose Go to Folder....
Type the following, then click OK: /Library/Receipts
Temporarily remove these iTunes receipts from /Library/Receipts (sort the folder alphabetically as a list):
iTunes.pkg
iTunes4.pkg
You can put them on the desktop, for example. Do not remove iTunesX.pkg or iTunes Phone Driver.pkg.
Open Disk Utility and repair disk permissions again.
Quit Disk Utility.
Put the removed iTunes receipts back in /Library/Receipts.
Note: This issue does not affect Disk Utility's verify or repair disk features".
iBook (G3) Mac OS X (10.3.9)The .pkg files are not required for iTunes to function.
Disk Utility and Software Update use these receipt files to determine correct permissions and to see which software is installed.
As far as I know, the latest iTunes installer does not interfere with Disk Utility.
If you want, install the latest iTunes to get the .pkg back, but there is no need to do so.
Hope this helps.
M -
I am trying to delete an XLS file from a network drive and am getting a message that says the file cannot be deleted because it is in use. I can't see where it is in use and have tried to reboot the computer to no avail. I can delete other files but several XLS files are giving me this message.
You said it was a network drive. So is someone else on the network using that same file or may have have left with excel still accessing it on their system?
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i am trying to install itunes 10.5 but I get an error message that says "click ok to try again or enter an alternate path to a folder containing the installation package iTunes.msi..." I try to point iTunes to the .msi file on my c drive but then it gives me a message says "the file location is not a valid installation packaage for the product iTuness. Try to find the installation package 'itunes.msi' in a folder from which you can install iTunes". Any help, insight, guidance would be greatly appreciated!!
"The feature you are trying to use in on a network resource that is unavailable. Enter alternate path to a folder containing the installation package itunes64.msi".
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
I am not able to add videos to itunes. So I am not able to sync them with my IPhone4s.
I ve tried:
dragging to itunes,
minimize file name of mp4,
adding by file/folder, but still not adding.
WHY? Please help.This is very serious. Your computer got infected with ransom malware, Cryptowall.
Go here for further info.
CryptoWall 2.0 Anything Good about Buying you Keys? - General Security
CryptoWall and DECRYPT_INSTRUCTION Ransomware Information Guide and FAQ -
I keep trying to download songs to ICloud but keep getting an error: "We could not complete your itunes_store request. An unknown error occurred(4002)"
I have deleted itunes and reinstalled but continue to get error. Want else can I do?Thanks jdnjo. Your fix also worked in Windows 8!
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Trying to download ITunes latest version on my Windows XP and I get this message: "The installer has insufficient privileges to access this directory: C:\Program Files\ITunes. The installation cannot continue. Log on as administrator or contact your system administrator." HELP?
Hello PamelaFox14,
Thank you for using Apple Support Communities.
It sounds like you need to log in as the administrator to update the iTunes application properly.
Take a look at this article named:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
This section in particular:
1. Make sure you have administrator account access
To install iTunes or QuickTime software, you need to be logged in as an administrator on the computer. If you're not sure if you have administrator account access, you may find this Microsoft article helpful:
Windows 7: How do I log on as an administrator?
Otherwise, refer to the Help documentation from Microsoft, contact your IT department, or visitsupport.microsoft.com for more information.
All the best,
Sterling -
Trying to download iTunes 10.7 in Windows 7 64-bit. When I click the download now button, it immediately goes to the "Thank you for downloading" screen, but the file has not downloaded. Popups unblocked. Any thoughts? Thanks!
I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/quicktime/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer? -
I am trying to download iTunes on my new desktop computer (Windows 7, 64 bit). It starts installing, and then stops with the message- "The System Administrator has set policies to prevent this installation." This is a stand alone computer and I am the sole user. Please help.
This is a Microsoft Windows Issue.
From a MS Support Engineer:
"Hi,
· Is the computer on a domain?
· Is the issue isolated to only this software or you get the same error message with other software’s as well?
Try the steps below and check if it helps.
Step 1:
Run the software setup file as an administrator and check if it helps.
a. Right click on the setup file of the software that you are trying to install.
b. Select “Run as administrator”.
Step 2:
Temporarily disable the antivirus software running on the computer and check if you are able to install the software.
Disable antivirus software
Warning:
Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.
Step 3:
a. Click Start, type "Local Security Policy" (without quotes) and press enter.
b. Click on Software Restriction Policies.
c. In the right pane, double click on the "enforcement".
d. Select “All users except local administrators”.
e. Click Ok and restart the computer and check if the issue is fixed."
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