Backup message error -SAP system is running or SAP user is connected to dat

Hello ..
when the backup started i got this message error ..before starting the backup, the shell shutdown the sap system but below message was showed
BR0262I Enter database user name[/password]:
BR0055I Start of database backup: bedvugxg.aff 2010-08-08 05.31.48
BR0484I BRBACKUP log file: /oracle/AAA/sapbackup/bedvugxg.aff
BR0477I Oracle pfile /oracle/AAA/102_64/dbs/initAAA.ora created from spfile /oracle/AAA/102_64/dbs/spfileAAA.ora
BR0068E SAP system is running or SAP user is connected to database AAA - database cannot be shut down
BR1025I Please shut down SAP system first or use the 'offline_force' option
BR0056I End of database backup: bedvugxg.aff 2010-08-08 05.31.48
BR0280I BRBACKUP time stamp: 2010-08-08 05.31.49
BR0054I BRBACKUP terminated with errors
[Major] From: "OMNISAP" Time: 08/08/10 05:31:49
BRBACKUP /usr/sap/AAA/SYS/exe/run/brbackup -t offline -d util_file -c -m all -u hpbkup/******* returned 3
i am new on this, what should i review into the db?
Regards and thanks in advance
Dma.

Hello Daniela,
you try to perform an offline backup (which is a very uncommon way nowadays) and your SAP system is not down.
This is also described in the official documentation:
http://help.sap.com/saphelp_sm32/helpdata/en/0d/d309664a0c11d182b80000e829fbfe/content.htm
offline: Database backup in offline mode, in other words, the database is shut down during backup. When you select this parameter, BRBACKUP checks that no SAP system users are connected to the database. If an SAP System is active, the database is not shut down and BRBACKUP terminates the process with an error message (message number BR0068E).
Regards
Stefan

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I have a following quote:
Dear !
I have a problem with send and receive email in SAP system following :
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Thanks
I replace "@" with "A" because of banning email of this forum.
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