Backup (Passport) with link fails at Contact/Calendar
Dear Blackberry Community,
as the topic says, the Blackberry Link backup function disconnects my device while trying to copy the "Device Settings and Local Contacts/Calendar Data".
It tells me immediately (when hit's Device Settings....) "Device disconnected - check if your device is connected correctly".
I've got 2 Accounts syncing calendar with my BBPP:
GMail and Outlook.com (EAS/Exchange)
I've read some stuff about "Social Network calendar entrys" which can occur errors.
What can i do at this point?
Kind Regards
meet
Okay, if possible I would like to review some logs.
If you could please perform the following steps and then direct message me with the logs that are produced?
Please repeat the steps above and clear both the local address book and calendar. yes, again, sorry
Now perform a software reset on the phone by holding the top button down and then choosing Restart from the options presented.
When the phone has completely rebooted pleas reproduce the error with Link. Now, while the phone is still connected, choose Preferences and then Creating Log Files. Here please make sure that Gather extra log information is checked off.
On the handheld please open the help application, then swipe down from the top and select create report. When it is finished do not submit the file, instead please include it with the logs generate from Link. On the device they are stored within the internal memory under Documents/Logs/
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[ Guid] {1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}
EventID 517
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