Backup Problem in PSE 8

When I try a backup in PSE 8 it begins by caluculating the media size, but before it finishes it stops and seem to begin to search for a missing file. If I let it search on its own or select browse the result is the same. The Reconnect Missing File window comes up, but no picture is displayed. Therefore I cannot connect or delete the offending picture. How do I find the file causing the problem? I have tried to run reconnect all missing files with the same result and I have tried to repair the database with no change in the result. Thanks for your help

I have Quicktime version 7.6.5
I cannot see/play MOV video files taken with a Canon powershot 960SD within PSE, I do not know what codec was used to create them. (what book do you refer to?, please elaborate so I can provide the codec info requested).
I CAN play the video files in Quicktime outside of PSE.
I can see/play m2ts video files from within PSE.
I was able to see/play these same videos with PSE8 in Vista... the problem came after clean-installing W7.
Thanks for your help

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Catalog backup problems with PSE 11

Hi,
I'm having terrible problems trying to backup my catalog to an external hard drive.
My PC is running Windows 7 with 8 GB of internal memory. My external hard drive is formatted to FAT 32 and has 130GB of spare capacity. My catalog is 45GB.
I have previously backed up the the catalog without any problems but can't remember if I did this before I upgraded to PSE 11.
I initially tried doing a full backup but got an error part way through writing the 'breeze' data. Having read that the breeze data was only used for face recognition, I deleted the remaining breeze data files and tried again.
I then encountered a problem when writing some of my early .jpg files. I couldn't see any obvious problem with these but tried removing them and runnning the back up again.
This time it got a bit further but hung up on some .mpg files.
I removed all video files and tried again.
This time it got up to over 60% complete but it then hung up on some early files which had a 'description' 2002 rather than a straight date name to the file. I thought that there might be a problem with file names including ' 's ', so removed these and tried again.
I then tried running Catalog 'optimize' and 'repair' (I didn't tick 'the re-index visual similarity data').
I eventually got up to over 65% complete but couldn't get the backup to go past my 2007 files no matter what files I removed.
I then tried doing an incremental backup using a Catalog file that I had created in 2011. This backup failed with 'an error encountered while writing.....WaldoData\waldo.cache'
I now don't know what to try! Any suggestions would be greatly appreciated.
FYI, looking at the backup Catalog files that I have previously created, it appears that only the first contains all the images from whole catalog with an equal number of .xml files.
Two others which I created (which I can't remember were full or incremental backups) only have some of the images. I'm sure that this can't be right.
I presume that for an intial backup the .xml files should run from B0000001 to Bnnnnnnn; the .jpg/.mpg/ etc from Bnnnnnnn+1 to B 2(nnnnnnn) and that when one runs an incremental back up the new .xml files are added from B2(nnnnnnn)+1 to B2(nnnnnnnn)+(mmmm) and the image files continuing for a further (mmmm). Is this correct?
Otherwise what should one be seeing?
Regards
Mike

Thank you for your information about my problem with PSE 11. I have since tried the programme on 2 different computers and it works fine. Seems like the problem is with my computer although my old PSE 10 works okay. I'd appreciate any ideas about what could be wrong with my computer to cause my photos to break up into various segments which don't join together particularly when I move them into 'before and after horizontal' or '......vertical' and even when zooming them. ( HP Pavilion Elite) Vista Ultimate.
Regards,
Stervogel.

PSE Backup-Probleme

Ich habe meine Fotos in einer bestimmten Ordnerstruktur gepeichert. Darüber liegt ein PSE-Katalog.
Nach einem Systemausfall musste ich ein Restore machen und stellte fest, dass PSE die Ordnerstruktur nicht wiederherstellt, sondern nur die unterste Ebene der Ordner (diejenigen, in denen sich Fotos befinden).
Das ist Problem #1.
Dann die Backup-Geschwindigkeit von PSE. Selbst wenn ich nur 10 Fotos hinzugefügt habe dauert ein inkrementelles Backup Stunden (auf einem schnellen, nagelneun Rechner)! Absolut unverständlich und nicht akzeptabel.
Das ist Problem #2.
Damit ist das PSE-Backup für mich absolut unbrauchbar.
Jetzt benutze ich Acronis für das Backup. Ich sichere 1. die Ordnerstruktur der Fotos und 2. die ProgramData von Adobe (darin sind die Kataloge enthalten).
Meine Frage ist nun (und das möchte ich nicht ausprobieren): gibt es aus PSE-Sicht irgendwelche Einwände mit einem solchen Backup? (Natürlich immer 1. + 2. synchron gesichert).

Nein, grundsaetzlich gibt es gegen Ihre Methode keine Einwaende. Sie ist in vielen (Not)Faellen erfolgreich angewendet worden. Es werden immer wieder Schwierigkeiten mit Organizer Backups, insbesondere inkrementellen berichtet. Das von Ihnen erwaehnte Problem beim Restore (Ordnerstruktur) sollte allerdings nicht auftreten oder loesbar sein, aber das ist eine andere Frage.
Meine Empfehlung ist allerdings, dass Sie das Kommando '>File> Write Keyword Tags and Properties Info to Photos' (Stichwort-Tags und Eigenschaften Info zu Fotos schreiben) durchfuehren. Fuer alle Faelle.
Juergen
P.S. Hinzuzufuegen ist allerdings noch, dass gewisse Kreationen, wie z.B. Alben, hierbei verloren gehen koennen.

Problem converting pse 6 catalog to pse 7

I am a longtime pse user, I started with Album. I have photos from a trip that I had in pse 6 on my laptop that I want to get into pse 7 on my desktop. I have not found a lossless way to merge catalogs in pse so I have three catalogs. I successfully converted my desktop catalog from pse 5 to pse 7 with no problems. I backed up two catalogs under pse 6 on my laptop and restored them to my desktop system. I tried to covert each one but the conversion failed. I found that I had two eSATA drives with the same volume ID so I backed up my desktop catalog (the photos resided on one of the drives) and reformatted one drive. Pse was still confused so I reformatted the other drive as well. Pse 7 now runs fine for my former pse 5 desktop catalog which I’ll call catalog A. I restored the first of my pse laptop catalogs, I’ll call it catalog B, and after multiple attempts got it to convert by restoring it with pse 7, the automatic conversion after the restore was successful. I did the same with the remaining pse 6 backup file, call it catalog C, restoring it with pse 7 but the conversion failed. I did catalog repair but it found no errors, did ‘repair anyway’. Convert failed again. I optimized it, convert failed again. I checked the convert log and it says the catalog copy failed. The log showed that pse tried to copy the catalog to the location of my photos for catalog A to a file named the same as my catalog C name. The last line in the log is - caught exception "catalog copy failed". This implies to me that it never got far enough to encounter a ‘poison file’.
I have run out of ideas and any help would be appreciated. My last choice option is to use ‘get photos’ to get the catalog C photos into catalog B to get everything running under pse 7 rather than under multiple products.
I am going to make another forum entry but it may matter here that the catalogs of catalog B and C are in the same directories that I restored their photos to and are only found when I ask to find ‘custom location’ directories. The psedbtool program never sees them.

I created a new folder ‘Black Sea and Spitsbergen CATALOG’ and moved the catalog and thumbnail files to it. Pse 6 opened it and displayed the thumbnails faster than usual. When I do the catalog option Black Sea and Spitsbergen CATALOG shows as the current catalog. I did the reconnect all missing files and got the no missing files message. Did the repair catalog and got the no errors message did repair anyway. No errors found, I did the reconnect again, no missing files. I closed pse 6. Opened pse 7 file>catalog>convert>find more catalogs and pointed to the folder ‘Black Sea and Spitsbergen CATALOG’.
Pse found the catalog, I highlighted it and clicked on convert. I got the conversion completed successfully message! Clicked OK>done>open and the converted catalog opens. Catalog manager now shows both catalogs under the Custom Location radio button, fantastic! I did a reconnect and got the no missing files message.
Ok; so I think I learned the following:
1)      The current catalog name is determined by the name of the folder it resides in.
2)      The catalog and thumbnail files need to be in the same folder.
3)      It works better if the catalog and thumbnail files are in a separate folder from the pictures. I suspect performance is improved because it finds the thumbnail file faster; I have 21,000 photos in the catalog.
I suspect this could also solve my catalog move problem because pse may be moving the contents of the folder where the catalog resides. I am going to try it, will post the result under that discussion.
If you would be kind enough to confirm the above three points I would appreciate it. I will keep this open for your reply.
Thank you again, it seems simple now that I understand a bit more, thanks for your time and for sharing your knowledge.

Has anyone had a problem installing PSE Elements 8.

I have installed PSE Elements 8 from a new boxed CD onto a new Dell running Windows 7 Professional (64 Bit).
PSE has loaded without any warnings and I get to the welcome screen OK. Organiser works fine but if I try and start Edit it just circles around back to the Edit prompt. I have tried getting in via Fix in Organiser which then advises Loading Elements workspace but then drops me back to menu.
I have tried all the Tech Note suggestions but after hours of trying am still no further forward.
I even downloaded and installed the trial version but I this performs in the same way.
All suggestions welcome. Thanks

No luck.
PE Editor does not open with Ctrl/Alt/Shift nothing...zilch
Running PE Editor from this point using Open produces error message. PE Elements has stopped working - Close Program.
Thanks anyway.
Problem has now been escalated to senior tech team within Adobe.
Date: Mon, 1 Mar 2010 02:47:01 -0700
From: [email protected]
To: [email protected]
Subject: Has anyone had a problem installing PSE Elements 8.
The only other suggestion is try re-setting the Editor preferences as this often fixes conflicts. You will also be able to check that this part of the application installed correctly.
Hold down the windows key to the left of Alt and press the letter E to launch Explorer
In the left side pane click on Computer
In the right pane double click on Program Files, then double click Adobe, then double click Photoshop Elements 8.0
Use the right hand scroll bar to move down the list of files and locate Photoshop Elements Editor With one hand holding down all three keys CtrlShiftAlt right click on the Editor file in the list and select open.
You should see a pop up box with the words Delete Adobe Photoshop Elements Settings File?
Click on Yes
Close down Elements and re-open it in the normal way.
Please let us know if that works.
>

Problems with PSE 8.0 (Mac version)

Hi,
I have two problems regarding PSE and Adobe Customer Service.
First things first :
1. When I try to run successfully installed software I receive this error:
and I don't know what to do next. Im trying to run it on Leopard Snow.
2. I bought software from shop on adobe.com and when contacted with polish Adobe division (country I'm from) I was denied any customer assistance (even when they checked that this software is legit). They claim that I can only contact with american division. Is that right? I'm pretty much sure that I have right to call to the nearest customer service and ask for help - but maybe Im wrong.
Best regards
Sebastian Konkol

We use this forum for questions about the forum functionality itself, so you will likely receive little help here (in the Forum Comments area) on your problems...
Your question about the error in PSE8 can best be answered here:
http://forums.adobe.com/community/photoshop_elements
As for the problem with customer support, please check out this part of the forum please read/post your experience here:
http://forums.adobe.com/community/general/adobedotcom_feedback
Many people have been getting better responses when posting on a Facebook website dedicated to Adobe's Customer Service (or lack thereof).
Or when replying to the email in this letter: http://www.adobe.com/support/open_letter_to_adobe_customers/
Hope this helps
I did run across this post in the Creative Suites Forum, not sure if anything here will help...but it could point you in the right direction:
http://forums.adobe.com/thread/312902?tstart=0

Problem in PSE 12 with moving tool

Hi all, I have a problem in PSE 12: if I move something (e.g. text) with the mouse, it always jumps back to the original place. Does someone now a solution?

Hi,
We sincerely apologize for the problem that you have been facing while using a trackpad with Photoshop Elements 11 & 12 on Mac OSX 10.10 (Yosemite).
We have been actively working with Apple to resolve this problem as quickly as possible. We're hopeful this will get completely resolved in an upcoming update of Yosemite(MAC 10.10).
In the meanwhile, you have two options to work around this problem:
1. Option1: Use a mouse instead of the trackpad
2. Option2: Install a plug-in which should workaround the problem
Plug-in installation instructions:
1. Close Photoshop Elements
2. Download this zip file to a location you can easily find (e.g. your desktop)
3. Unzip the file, WhiteWindowWorkaround.plugin, and move it to the Plug-In folder:
• For Elements 12 – //Applications/Adobe Photoshop Elements 12/Support Files/Plug-Ins/
• For Elements 11 - //Applications/Adobe Photoshop Elements 11/Support Files/Plug-Ins/
You can verify the plug-in is installed by launching the Photoshop Elements Editor and choosing Help > System Info... Scroll to the bottom of the text in the dialog and look for the plug-in name "WhiteWindowWorkaround.plugin".
Note: This plugin is a temporary workaround and should be used until this issue is addressed in Mac OSX 10.10 (Yosemite). Please remove this plugin once the issue is officially resolved by Apple.
If you are using a stylus in conjunction with a trackpad, you might see issues with your trackpad. Workaround in this particular case is to use mouse instead of the trackpad.
Hope this helps!
Regards,
vaishali

Backup Problem with only Production Server

Hi all
Here i have backup problem in only production server. In my tape drive device all schedule backup of Development server and Quality Server and Production server . In this i get all backup in Development and Quality server, But in Production server backup was fail and not only one all backup is fail from last 2 days . So can u tell me what is the problem with my production server and how can i find it in production.
And any hardware issue or OS issue is responsible for this.
Please help me out.
Thanks
Keyur

Hi,
Can u pls post us the backup log? Also let us know ur product details like OS, SAP, DB version and also the backup tool(if any).
Regards,
Varadharajan M

Fragmentation problems with PSE 11

I have just installed PSE & Premier Elements 11 on Vista Ultimate. When I try to edit my photos they become fragmented and look like a jigsaw puzzle. This does not happen with PSE 10 on the same computer. Can anyone tell me why this occurs? Could it be a fault with the software?

Thank you for your information about my problem with PSE 11. I have since tried the programme on 2 different computers and it works fine. Seems like the problem is with my computer although my old PSE 10 works okay. I'd appreciate any ideas about what could be wrong with my computer to cause my photos to break up into various segments which don't join together particularly when I move them into 'before and after horizontal' or '......vertical' and even when zooming them. ( HP Pavilion Elite) Vista Ultimate.
Regards,
Stervogel.

Few problems with PSE 11

Hi everybody,
I have a problem with my PS Elements 11. I was working on trial and then decided to buy full version, however few things seems to work different than on my trial and I can't find solution.
1) When I copy one image to another it makes transparent layer on it altho capacity is set on 100% still. On my trial image copied or cuted to another pic was looking exactly as original and after I could lower transparency by lowering capacity.
2) When I want to use normal brush and make just one spot, or paint with one line not with a lot of points or other symbols. I thought aerograph function is the reason but it paints with it and normal the same (as many symbols)
3) When I select part of image with square selection tool it makes a circle with it or rounded field but somehow square selected image is finally copied. It seems it finds some borders on img by itself and changes selected square to it.
I would be very glad if someone could help me to resolve those issues. I will feel free to post others also if I they will come to my mind.
thanks!

Thank you for your information about my problem with PSE 11. I have since tried the programme on 2 different computers and it works fine. Seems like the problem is with my computer although my old PSE 10 works okay. I'd appreciate any ideas about what could be wrong with my computer to cause my photos to break up into various segments which don't join together particularly when I move them into 'before and after horizontal' or '......vertical' and even when zooming them. ( HP Pavilion Elite) Vista Ultimate.
Regards,
Stervogel.

Backup/Synchronization in PSE

How do I turn off Backup/Synchronziation in PSE?

When I select Backup/Synchronization, it asks for birthdate. Can't enter it because years only go to 1943 and I need 1942. Also, I don't have a Personal URL. This I am unable to log into My Account and change Backup/Synchronization preferences and settings. What now?

Ideapad S400 Battery backup Problem

Hi,
I'm using S400 notebok,i'm having battery backup problem,I'm getting 2 hrs backup only,Shall i do battery gauge reset to improve backup hrs,If ok,Then how should i do it?
plz g've reply..
Sridhar Gundu

Hi Sridhar,
Welcome to Lenovo Community Forums!
I’m sorry to hear that there is battery backup issue in your S400 Laptop, I suggest you to change the power plan, reduce the brightness and then check if the issue persists also please let me know the OS (Operating System) installed in the computer.
Hope to hear back soon
Best Regards
Shiva Kumar
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PSE 8.0 Backup problems

Hi!
I am trying to make backups of my catalogues to a separate hard drive.
Two out of three catalogues goes ok, but the last one makes PSE to hang after 64%, no matter how many times I try.
I have repaired the catalog, runned defrag + diskcheck on the (source) drive, tried to different target locations, all without any better result.
Anyone having any suggestions?
Computer is PC, Win7
Regards, Peter

Peter,
I am not an expert but is the problem catalog much larger than the ones that do work? How long do you wait?
I'm not sure but I think that the progress bar is worked out on the number of files. During the first 60%, PSE is copying the XML and XMP files which are quite small. The last 40% or so is when it copies the actual images which cam be quite large. If you have say 1000 pictures then each 1% can be about 300 images and if they are 2Mb, we are talking about the time to copy 500MB of data.
(hope I have my calculations correct)
Brian

PSE 11 incremental backup problems

Since upgrading to PSE 11, I have been unable to complete an incremental backup . Whenever incremental is selected, it does a full backup which is quite time consuming. The main photos are on an external 1tb drive and I backup to a 2 tb external drive. Any thoughts?

Hi,
That last statement of your worries me a little. If it is doing an incremental backup but actually copying everything then if you ever had to do a restore it will ask for the original full backup.
When you are starting off the incremental back, it should ask you for the new folder to backup to and for the folder containing the previous backup. Is it allowing you to enter both?
As a test, if you complete a backup and, before doing any changes to your catalog, start a new incremental backup to a new, empty folder, it should complete very quickly. Once a backup is started, I often open the folder that I'm backing up to in Windows explorer. I can then watch the progress by watching the item count going up.
Brian

Error ocurring when trying to Backup catalog in PSE 7

I am about to upgrade my OS and want to start fresh. Obviously, I want to backup my PSE 7 catalog beforehand so I can restore it and not lose the thousands of tags, etc I have applied. I have carefully followed the steps and even ran some utilities (Repair & Optimize) that didn't return any problems. However, I keep getting and error that says "an error ocurred while writing to file.". I am attempting to backup to an external HD that has plenty of room.
Any suggestions on what to try next or what could be causing this? I reconnected all the images that I wanted to and removed any disconnected files that I didn't want from the catalog. I have no idea what the problem could be. I have plenty of memory and a fast processor.
Anyone out there that can help?

A number of people have reported this error message and have had trouble troubleshooting. (PSE is notorious for uninformative error messages.) A couple of things to check:
- Make sure the file permissions on the external drive are set properly. In Windows Explorer, try creating a couple of test folders, and then use another program like Notepad to try creating some test files in those folders.
- What the external drive originally connected to an XP system and now connected to a Vista or Windows 7 system? That can create obscure permissions problems.
- Is the external drive formatted as as FAT32 or NTFS? In Windows Explorer, navigate to Computer, right-click the external drive, and select Properties.
Note that you can do a backup using a third-party utility or by copying all your picture folders with Windows Explorer. Make sure to also copy the catalog folder (do Help > System Info to find its location). Doing a restore from such a backup is quite feasible, though it may take a little extra time.

Backup Problem in PSE 8

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