Backup problems Windows 7 64bit on 2TB Seagate external hard disk

I have an I7 CP with Windows7 professional 64 bit, which is up to date windows wise etc. New seagate expansion 2TB, model Extension Desktop STBV2000200 fails to backup via Windows backup, whilst 2 other external disks (smaller capacity) work fine. Error
codes: 0x81000037 and 0x8078002A appear. USB2 ports are ok. Microsoft Netherlands was not able to sort it out. They suggested to format with slow speed and and standard settings. Lasted 19 hours. No success either. Can you advice please.
e lambij @ Hotmail . com

Hi,
This is a commom issue with Advanced Format Disks that have a 4KB physical sector size, which may causeincompatibility issues with existing software (including operating systems and applications).
Please refer to this article below and install the update in this article:
http://support.microsoft.com/kb/982018/en-us
Andy Altmann
TechNet Community Support

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