Backup procedure freezing

I have tried to backup my phone using the desktop manager, downloaded the newest version too, and when I try and back up my device data, as well as update applications which has to backup the phone first, my phone freezes and I have to pull the battery.  
In the older version of the desktop software it was showing me that it was stalling on BBGroups and in the newer version it just stops towards the end of the process.  
Any suggestions?

I am having the same problem and everything was working prior to the desktop and phone upgrade. The desktop software just hangs on the backup portion specifically the BBGroups and this is is all I see now. I have to pull the battery to restore the phone and use the task manager to get out of the desktop software.

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