Backup Restore Failed After iOS5 Upgrade

I did the iOS5 install on my iphone 4 yesterday and it went off perfectly. However, this evening, I did the same on my wife's iphone 4. Prior to doing the download, I did a Backup and a Restore Purchases. When the process came to the Restore point, I received the error message that the restore from backup had failed. Each time we plugged the phone back into itunes, it prompted us to complete the restore process but with the same message. Consequently, my wife's phone lost all contacts, photos, and apps. I manually re-entered her contacts, plugged back into itunes, and performed another backup. We then attempted to restore from backup once again with the failure message following. I'm almost sure that we cannot recover her photos, but if anyone on the forum has a suggestion, we'd appreciate it. Also, what is the safest and most surefire way to backup photos and contacts on the iphone 4 ? JEFF

My husband updated my phone on the 15th... same identical thing happened. I've lost all photos, text messages, and contacts since the las backup. It did download 5.0, but I lost everything. I spent 2.5 hours on the phone with an apple advisor and they needed to research it further and would call me back......hasn't happened yet. If they find a way, I will post it. What error message did you receive... mine was (-50).

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Try:
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Volker
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id
env
set
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Edited by: Volker Borowski on Apr 29, 2011 10:12 AM

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It's never too late to learn ....

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Backup Restore Failed After iOS5 Upgrade

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