Backup/sync

After installing a new larger hard drive on my Mac, I got an icon in my toolbar dealing with backup/sync. Checked is the line, "Backup/sync only when idle." (I don't know if I want to change this or not - do I?) I'm instructed to sign into photoshop.com through Photoshop Elements, but when I try to do that I get Error 400. I just learned that photoshop.com no longer exists - true? If this is nothing to worry about, how do I remove that icon from the toolbar? It has a lock symbol on it.

Yes, there is no more photoshop.com. Any photos you had there would have moved to adobe revel and you should have received several messages about this. Revel doesn't work the same way as photoshop.com did and you can't sync a catalog to it. On a mac you would want to go to the app store and download the revel application (free) to use with revel.
To remove the icon, go to organizer preferences>backup/sync and turn everything off. Then go to system preferences>users and groups>and look in the log-in items for your account and delete it there, if necessary.

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Yikes! After upgrading my iPhone 3GS to iOS 5, I lost my Contacts, calendar entries, and Notes (100+) on my iPhone (3 years old). How do I retrieve them? My last backup/sync to iTunes acct was Sept 18 but yesterday's backup bombed due to lack of space on my C: drive.

This happened to me too but it was really all there. Go to your calendar, click on calendar in the upper left hand corner, click on show all calendars, click done in the right upper corner. Everything should show up!!!
I was super thrilled. Hope this works for you!!

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how to change the drive in my laptop for backup syncing with iTunes?

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You would need to sign in to Photoshop.com with your account and need to select the online album you want to download to your desktop.

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For several months now I have been unable to do the online backup/sync. I get a message that the system is "detecting changes" in either my online storage or Elements 10 on my PC. But nothing gets resolved. I have 136 Gb online, and about 15 Gb showing as "pending" but I can't get things to sync up. Please help....????!!!!

Reg1987...
Are you on a PC or a Mac?
When you launch Photoshop Elements, is the first thing you see a screen that looks like this?
[IMG]http://i50.tinypic.com/8vp1mb.jpg[/IMG]

I accidentally deleted an Application on my iphone 5 and with it lost important files. How do i get back these files. The last iphone backup sync was after this so I cant even access an older back up as I cannot find them. How do I get back my Lost files.

I accidentally deleted an Application on my iphone 5 and with it lost important files. How do i get back these files. The last iphone backup sync was after this so I cant even access an older back up as I cannot find them. How do I get back my Lost files.

On your iMac launch iTunes and at the top next to the Apple symbol click iTunes > Preferences > Devices and tell me what you see. You last sync should be there showing only a device name. If you have an older backup it will be there as well the difference is it will be the device name with a date and time stamp. Sync and backups are two different things and there is a chance iTunes made a backup the first time you hooked up your iPhone 5.

My backup/sync function doesn't run

I am running PSE 8 on a Windows 7 computer. I ran out of room online so I purchased more. I have 4 gig of photos awaiting backup. I try to run backup/sync. The icon appears in the task bar for a few seconds then disappears. Nothing gets backed up or synced with my online catalogue. Any ideas what's going on? It worked fine until I ran out of room. It sees the new available space.

Here is one link which talks about Preferences in detail...
http://photoshopelementsbyadobe.blogspot.com/2010/01/how-new-user-can-start-syncing-his.ht ml
I would suggest you to launch Sync Preferences, mark it on and then see what happens.
To check status of Sync refer http://photoshopelementsbyadobe.blogspot.com/2010/01/how-to-check-live-backupsynchronizati on.html
Ideally a log file should be there at mentioned path if Sync has ever worked on your machine. After doing above things, send log file which will give an idea about progress on your machine.

PSE7 BACKUP/SYNC AGENT does not work.

Under the Preferences box , the Backup/Sync Agent does not open. I can't alter or change anything. When I sign in , my sign in and password are both accepted ,however where the Welcome is on top, it used to say Welcome, with my first name. It does not do this anymore. When I try to upload my pics to Photoshop.com it states I am not logged in. No one at Adobe has been able to help after 4 months .

Hi,
Can you please contact me on [email protected]
I would like to suggest few things offline...

Backup / sync icon remains red

Even when i login to PS.com when i launch Organizer, the backup/sync icon remains red.
When i click on icon for backup/preferences setting, it tells me to login again.

Hi,
Are you saying that you always get Sign-in Dialog whenever try to Sync.
Follow below mentioned steps and share about the results.
1. Stop SyncEngine running in your System-Tray.
2. Relaunch PSE-Welcome and Organizer
3. Log-in through PSE-Organizer
4. Start Sync through Sync-Preferences
Launch Sync-Status dialog and see if Sync is working... <<I assume that you are PSE8 user>>
Please get back what all happens during this?
+ ??

PSE7 Backup/Sync Fails

Hello,
Backup/synch is no longer working on my PSE7 catalog. I have been using it for over a year, this just started this month. I have a few new photos to upload, and a bunch that just need to synch again due to a minor change (I renamed the Windows folder they are stored in).
When I launch PSE7, backup/sync starts. After about 20 minutes it dies. The icon in Element (the two arrows) turns black. No pictures synchronize or upload during that time. The icon in the Windows sys tray goes away.
When backup/sync starts, I can see in Task Manager that PhotoshopElementsSyncAgent.exe
PhotoshopElementsFileAgent.exe are running. Once it dies after about 20 minutes, the PhotoshopElementsSyncAgent.exe stops running.
I have purchased 40GB of storage on photoshop.com, and I have used 32GB.
I have Repaired, indexed, optimized my catalog.
I uninstalled Photoshop Elements, and Reinstalled
From photshop.com I can use Photoshop Express to Upload a photo into my library
I created a new catalog and uploaded a couple of photos with no problems, so it must be a problem with my catalog or synch db?
I'm not getting any messages about warnings or conflicts.
I am running PSE 7 on Windows Vista SP2. I have downloaded and installed patch 703. Now when I select "check for Updates" I get a message that there are updates available. However when the process starts, it stops and then says "there are no updates available."
I checked my sync log, and it indicates contains errors. The first section says:
[20101024T092858] Info   :SyncEngineCore:Sync Init: Sleep between sync cycles set to [300] seconds
[20101024T092858] Info   :SyncEngineCore:Starting new Sync Cycle...
[20101024T092858] Info   :AmocParticipant:Initialized sync database
[20101024T092858] Error :EMSParticipant:Database Error unsetting error staus :32
[20101024T092858] Debug :EMSParticipant:Checking disconnect error
[20101024T092858] Info   :SyncEngineCore:Checking disconnect timeout :Timeout is::7200 min
[20101024T092858] Error :EMSParticipant:Database Error unsetting error staus :4
[20101024T092858] Error :SyncEngineCore:Error notifying sync error timeout.
[20101024T092858] Error :EMSParticipant:Database Error unsetting error staus :2
[20101024T092858] Error :EMSParticipant:Database Error unsetting error staus :128
[20101024T092858] Error :EMSParticipant:Database Error unsetting error staus :256
[20101024T092858] Error :EMSParticipant:Database Error unsetting error staus :64
[20101024T092859] Info   :SyncSystemTray:Network change detected :: connected
[20101024T092859] Error :EMSParticipant:Database Error unsetting error staus :8
[20101024T092859] Info   :EMSParticipant:EMS user account [[email protected]] LOGIN succeeded!!
[20101024T092859] Info   :EMSParticipant:Sleep between sync cycles set to [600] seconds
[20101024T092859] Debug :AmocParticipant:Attaching amoc catalog
The last section says:
[20101024T093725] Info   :EMSParticipant:Time elapsed Getting ems tag info ::35257 MilliSec
[20101024T093725] Debug :EMSParticipant:Getting tag changes on EMS side!!
[20101024T093728] Info   :EMSParticipant:Time elapsed calculating ems side tag changes ::2854 MilliSec
[20101024T093728] Debug :EMSParticipant:Getting tag changes on EMS side DONE!! Count ::138
[20101024T093728] Debug :EMSParticipant:Getting media changes on EMS side!!
[20101024T095356] Debug :EMSParticipant:Got complete asset list from server ...
[20101024T095359] Error :SyncEngineCore:Unknown Faliure, Aborting Sync Loop...
[20101024T095359] Info   :SyncEngineCore:Posted Quit Message to Main Thread.
Help please!

Hi,
Sign out of your account. Stop sync and follow the steps mentioned at the following tech note http://kb2.adobe.com/cps/408/kb408660.html . Sign in and start sync again. See if it helps .
Also send us your Sync db : Navigate to your catalog location (catalog location can be viewed under Help>System Info)Zip the syncdb folder there and send to [email protected]
Thanks

Backup/sync has stopped working

My backup/sync stopped working in the middle of a backup three days ago. But PSE7 shows that backup/sync is working normally (green arrows). It also shows files pending back up. Synchronization is turned on for the album's needing back up.
I have tried pausing and restarting sync, restarting PSE7, and rebooting. Nothing works.
HELP!!!!

No raw files.
But the backup/sync agent sent a message to my computer at startup that
stated that it could not find an Internet connection and has been unable to
backup for the last five days. The computer has been continuously connected
to the Internet through a cable connection every day through that time
span. So the backup/sync agent cannot find the Internet for some reason.
Is there a way to reset that?

HT1386 I need to backup/sync my husbands iphone for the second time only. He does not want to get my contacts from my outlook contacts. How do I prevent this from happening?

I need to backup/sync my husband's iphone. How do I do this without connecting to my outlook contacts? The phone starts syncing immediately upon plug in. How do I stop that?

Are both using the same email address for Contacts?
Settings---> Mail, Contacts, Calendars---> Accounts (select the account that you have Contacts clicked on)
Then on the MBP, make sure that the Contacts is using the same email address. Idk where to go for that at the moment.
This doesn't have to be your AppleID. But they both have to match.
KOT

My Backup/Sync does not work

1. I am using a macbook
2. When I click on the "Backup/Sync Now" button it says that everything is synchronized.
3. The albums with files needing backup/synchronization and the individual files themselves display the backup/sunchronization pending symbol.
2. When I go to photoshop.com I see that there is a movie uploading to one of my albums. I think it has caused constipation of the process. I have paid for extra storrage and have zillions of space.
3. I was able to watch the movie online, once, even though it said that it was trying to upload.
4. As the movie was not a big deal I deleted it from my catelog, hard drive, and the online album in hopes of stopping the upload. When I check the album on photoshop.com it says it is still trying to upload the movie.
5. I cannot reset the backup/synchronization preferences. When I try to open the preferences for this feature it says that an error has occurred and to close preferences and try again. Of course this never helps.
Please help me.

Try out http://bit.ly/wDlVS0 if helps.

I have already update to iOS 6.1 on my iPhone 4. I have a problem to sync with the iTunes. I cannot backup, sync and transfer purchases from the iTunes. I can only restore the backup. Anyone has any idea about it?

I have already update to iOS 6.1 on my iPhone 4. I have a problem to sync with the iTunes. I cannot backup, sync or transfer purchases from the iTunes. I can only restore the backup. Anyone has any idea how to solve this problem?

also must mention i have never had trouble that i couldn't fix on itunes but all of this has started since i have been using icloud for basic backups hope this helps solve problem

PSE7 Backup/Sync fails with existing album

My PSE7 install is an upgrade from PSE6, so obviously I have a large numnber of albums defined already from what PSE7 considers to be the "first run" of the organizaer.
I've been down this road of trying to sync my content up to PS.COM once before - and it was a disaster. Had issues on both ends of the deal, so I went back to PSE6 while working with the PS.COM guys (who turned out to be great!) to get the issues with the site straightened out. I think we're there on the web side, so I'm starting over. I wiped out everything on the PS.COM side - had a blank account with 40G of space available.
I upgraded (again) to PSE7. Once 7 was running I created a new album (called Test PScom), enabled backup/sync and put three photos in it. This all worked fine, and my three photos are now up on the PS.COM site.
However, test two crapped out. I took an existing album (with about 15 photos in it) and enabled backup/sync for it. What happend is that the sync agent created the album on the PS.COM site, but none of the photos ever get uploaded. If I choose the "photos pending sync" view in PSE7, I see all 15 of the items that belong in this album. They're marked as needing to be sync'd. However, they never actually get transfered.
Things I'm pretty sure of:
It's not a permissions / firewall / connectivity problem. Anything I create that's brand new syncs just fine.
It's not the content of this album. All 15 photos are JPGs ~1M each
I'm not out of space on the site, and my PS.COM account is (now) in good working order
The sync engine itself hasn't died
I've seen all the suggestions (made some of them myself) about how to "trick" the engine into working. I'll do it if I have to, but I'm much more interested in getting some onput from Adobe as to what the real problem is here.
Also curious if I'm the only one left with this issue, or if there are others?

Hi,
Sign out of your account. Stop sync and follow the steps mentioned at the following tech note http://kb2.adobe.com/cps/408/kb408660.html . Sign in and start sync again. See if it helps .
Also send us your Sync db : Navigate to your catalog location (catalog location can be viewed under Help>System Info)Zip the syncdb folder there and send to [email protected]
Thanks

Backup/sync

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