Backup/Synchronization Issues

PSE 8 using Windows7 and Norton. System goes to initializing and runs for 30sec but does not download any pictures. PSE 7 worked fine. It is like PSE8 cannot find files or Norton blocks the connection. What action should I take? Have spent hours trying everything.
puj

In another thread, Puj stated:
"I can upload pictures to Photoshop.com from that program. I still cannot backup/synchronize from PSE8 I have updated Norton and turned it off but no luck. It still seems as if PSE8 cannot find the files which I do not believe as all 8,000 pictures I have are in the organizer. Something blocks the program from sending or blocks the program from receiving the files. Again I am not sure the files make it into the send mode."
I wanted to focus on a couple of statements you made:
"...I do not believe as all 8,000 pictures I have are in the organizer"
Do you mean they are not in the Photoshop.com Organizer, or in the Elements Organizer? Why do you think this is the case?
"...Something blocks the program from sending..."
This does sound like Norton might be the possible cause that's stopping the sync agent from working; anyone in this forum have specific ideas on how to get around Norton, short of uninstalling?

Similar Messages

Re: Backup/Synchronization Issues

I have PSE8 and have backed up/synced more than 5,000 photos
to 2 computers. However, a month ago, the sync icon said I have a conflict. But it won't let me see the conflict.
Also, it will not sync at all and most of the time
when I go to preferences, I can't even turn the sync on!
I have spoken to 4 techies and they have had access to my computer and have
not found out what the problem is. I was told that the problem was sent to "upper management" and I would receive a
phone all or e-mail the next day. I'm still waiting and furious with Adobe for not taking care of their customers. Does
anyone know how to get around the "conflict" problem: I have no errors in my catalog and it's optimized and indexed, and all my photos
are connected! Help!

Hi,
The 'errors' are generally caused by a deletion of a file online, but not in the desktop (or visa versa), or a modification made to a file on both the desktop and the web between syncs (pretty rare, actually).
To view and resolve conflicts for the sync agent, click on the little safe icon in Elements (the one with the red or yellow exclamation point), and choose 'View/Resolve Conflicts'. Do you see a description of the problems it found there?
-Mark

PSE8 Backup/Synchronization not working for more than a month

1. Reconnecting files shows that a file is not connected; however, no file is listed. How do I find missing file's properties.
2. Backup/synchronization preferences works fine.
3. I can select one or more or the whole catalog.
4. The twirly icons show next to the album(s) for a second or show but then the synced icon remains in album/albums.
5. I click OK and after the hour glass shows a while, it finishes.
6. I click on icon and see that sychronization is on.
7. If I check (unsynced items, synced items, or items marked for sync) it shows nothing and says that none of those choices matches.
8. I have repaired and reindexed countless times (never has there been a "repair" problem.
9. I click on optimize and that works.
10. After that I notice "generating thumb nails" and the twirly thing moving. I've let it generate thumbnails for more than 24 hours and it's still going.
I have spent countles hours during day and night, and I can't get it to work.
I noticed that someone wrote that he had a similar problem that began with his using the IPAD. And I started using the IPAD also, but I couldn't sync my files with photoshop.com before that.
Customer service and Help provides me with no answers. What should I do?

Hi clairenanak:
Sorry to hear about the troubles.
On your #1, you may have disconnected files of media types that are not visible. To ensure that all media types are visible, go to View > Media Types, and check any items that are not currently checked. Then try the Reconnect.
As far as backup/sync not working, disconnected files can stop sync from working.
After resolving the disconnected files issue, let us know if sync is not working. We may need to look at the sync log to determine why.
As for the Organizer constantly generating thumbnails, this could indicated that you have many files, for example 10,000, in your catalog.
If you have many files in your catalog, then you may need to just wait for the process to finish.
It may also indicate a problem with the thumbnail cache that can't be repaired by the Optimize command.
You can manually reset this file by doing the following:
Determine the name of your Elements Organizer catalog.
The name of the catalog appears in the lower-left of the Organizer.
    Alternatively, you can open the Organizer and then click File > Catalog. The name of the catalog will show in the list at the bottom with " [current]" after it.
Close the Elements Organizer.
Navigate in Windows Explorer to the folder that contains your catalog. Here are the default locations:
   Windows 7 or Vista: C:\ProgramData\Adobe\Elements Organizer\Catalogs\<CATALOG NAME>
Click Start, type "%ProgramData%" (including the quotation marks) into the Start Search, and then press Enter.
Open each folder in the above structure until you have opened the catalog folder.
   Windows XP: C:\Documents and Settings\All Users\Application Data\Adobe\Elements Organizer\Catalogs\<CATALOG NAME>
Choose Start > Run, type "%AllUsersProfile%\Application Data" (including the quotation marks) in the Open text box, then press Enter or click OK.
Open each folder in the above structure until you have opened the catalog folder.
   NOTE: Replace <CATALOG NAME> with the name of the catalog that you determined in Step 1 above.
There should be a file called thumb.5.cache, which is the thumbnail cache. Delete this file.
The next time you open the Elements Organizer, the thumbnail cache will begin to rebuild. This may take some time, depending on the number of files you have in the catalog.
HTH

PSE8 Backup/Synchronization Status Initializing

My PSE8 Backup/Synchronization Status will not get past Initializing. After a few minutes the Backup/Synchronization Status window closes and I have to start the process over again. It was working fine. I travel outside the US and connect to the internet, could this cause a problem. I have read some of the other threads and am not sure if I should re-install PSE8 again or rename sync files, etc.Below is a copy of the latest log file.
[20100625T131556] Info   :SyncEngineCore:Sync Init: Sleep between sync cycles set to [300] seconds
[20100625T131556] Info   :SyncEngineCore:Starting new Sync Cycle...
[20100625T131556] Info   :AmocParticipant:Initialized sync database
[20100625T131556] Error :EMSParticipant:Database Error unsetting error staus :32
[20100625T131556] Debug :EMSParticipant:Checking disconnect error
[20100625T131556] Info   :SyncEngineCore:Checking disconnect timeout :Timeout is::7200 min
[20100625T131556] Error :EMSParticipant:Database Error unsetting error staus :4
[20100625T131556] Error :SyncEngineCore:Error notifying sync error timeout.
[20100625T131556] Error :EMSParticipant:Database Error unsetting error staus :2
[20100625T131556] Error :EMSParticipant:Database Error unsetting error staus :128
[20100625T131556] Error :EMSParticipant:Database Error unsetting error staus :256
[20100625T131556] Error :EMSParticipant:Database Error unsetting error staus :64
[20100625T131557] Info   :SyncSystemTray:Network change detected :: connected
[20100625T131557] Error :EMSParticipant:Database Error unsetting error staus :8
[20100625T131557] Info   :EMSParticipant:EMS user account [[email protected]] LOGIN succeeded!!
[20100625T131557] Info   :EMSParticipant:Sleep between sync cycles set to [10] minutes
[20100625T131557] Info   :EMSParticipant:Maximum retry time is [360] minutes
[20100625T131559] Debug :AmocParticipant:Attaching amoc catalog
[20100625T131600] Debug :AmocParticipant:Getting media changes on Amoc side!!
[20100625T131602] Debug :AmocParticipant:Getting new amoc media changes!!
[20100625T131603] Debug :AmocParticipant:Getting edited amoc media changes!!
[20100625T131605] Debug :AmocParticipant:Getting deleted amoc media changes!!
[20100625T131606] Debug :AmocParticipant:Getting Tag changes on Amoc side!!
[20100625T131607] Debug :AmocParticipant:Getting deleted amoc tags changes!!
[20100625T131607] Info   :AmocParticipant:Getting changes on Amoc side DONE!! Count ::218
[20100625T131608] Debug :AmocParticipant:Detaching amoc catalog
[20100625T131608] Info   :AmocParticipant:Time elapsed calculating amoc side changes ::8985
[20100625T131608] Debug :AmocParticipant:Getting changes on EMS side!!
[20100625T131811] Debug :EMSParticipant:Got complete asset list from server ...
[20100625T131811] Error :SyncEngineCore:Unknown Faliure, Aborting Sync Loop...
[20100625T131811] Info   :SyncEngineCore:Posted Quit Message to Main Thread.

I removed the log and created a new one.   I'm thinking it's a catalog specific issue. If I create a new catalog, I'm able to upload pictures from that new one.   Here is my log from the sync I just tried:
Info   :AmocParticipant:Initialized sync database
Error :EMSParticipant:Database Error unsetting error staus :32
Debug :EMSParticipant:Checking disconnect error
Info   :SyncEngineCore:Checking disconnect timeout :Timeout is::7200 min
Error :EMSParticipant:Database Error unsetting error staus :4
Error :SyncEngineCore:Error notifying sync error timeout.
Error :EMSParticipant:Database Error unsetting error staus :2
Error :EMSParticipant:Database Error unsetting error staus :128
Error :EMSParticipant:Database Error unsetting error staus :256
Error :EMSParticipant:Database Error unsetting error staus :64
Info   :SyncSystemTray:Network change detected :: connected
Error :EMSParticipant:No User logged in
Info   :AmocParticipant:Disconnecting sync database!!
Info   :SyncEngineCore:Changing Sync Engine Status from running to sleeping
Info   :SyncEngineCore:Changing Sync Engine Status from sleeping to running
Info   :SyncEngineCore:Starting new Sync Cycle...
Info   :AmocParticipant:Initialized sync database
Error :EMSParticipant:Database Error unsetting error staus :32
Debug :EMSParticipant:Checking disconnect error
Info   :SyncEngineCore:Checking disconnect timeout :Timeout is::7200 min
Error :EMSParticipant:Database Error unsetting error staus :4
Error :SyncEngineCore:Error notifying sync error timeout.
Error :EMSParticipant:Database Error unsetting error staus :2
Error :EMSParticipant:Database Error unsetting error staus :128
Error :EMSParticipant:Database Error unsetting error staus :256
Error :EMSParticipant:Database Error unsetting error staus :64
Error :EMSParticipant:No User logged in
Info   :AmocParticipant:Disconnecting sync database!!
Info   :SyncEngineCore:Changing Sync Engine Status from running to sleeping
Info   :SyncEngineCore:Changing Sync Engine Status from sleeping to running
Info   :SyncEngineCore:Starting new Sync Cycle...
Info   :AmocParticipant:Initialized sync database
Error :EMSParticipant:Database Error unsetting error staus :32
Debug :EMSParticipant:Checking disconnect error
Info   :SyncEngineCore:Checking disconnect timeout :Timeout is::7200 min
Error :EMSParticipant:Database Error unsetting error staus :4
Error :SyncEngineCore:Error notifying sync error timeout.
Error :EMSParticipant:Database Error unsetting error staus :2
Error :EMSParticipant:Database Error unsetting error staus :128
Error :EMSParticipant:Database Error unsetting error staus :256
Error :EMSParticipant:Database Error unsetting error staus :64
Error :EMSParticipant:Database Error unsetting error staus :8
Info   :EMSParticipant:EMS user account [email protected] LOGIN succeeded!!
Info   :EMSParticipant:Sleep between sync cycles set to minutes
Info   :EMSParticipant:Maximum retry time is minutes
Debug :AmocParticipant:Attaching amoc catalog
Debug :AmocParticipant:Getting media changes on Amoc side!!
Debug :AmocParticipant:Getting new amoc media changes!!
Debug :AmocParticipant:Getting edited amoc media changes!!
Debug :AmocParticipant:Getting deleted amoc media changes!!
Debug :AmocParticipant:Getting Tag changes on Amoc side!!
Debug :AmocParticipant:Getting deleted amoc tags changes!!
Info   :AmocParticipant:Getting changes on Amoc side DONE!! Count ::56
Debug :AmocParticipant:Detaching amoc catalog
Info   :AmocParticipant:Time elapsed calculating amoc side changes ::16594
Debug :AmocParticipant:Getting changes on EMS side!!
Debug :EMSParticipant:Got complete asset list from server ...
Error :SyncEngineCore:Unknown Faliure, Aborting Sync Loop...
Info   :SyncEngineCore:Posted Quit Message to Main Thread.
Thanks,
Neal.

Outlook contacts synchronization issues

I cannot modify a contact in Outlook which has been created for me by Beehive - I get an 'Oracle Beehive Extensions for Outlook, Synchronization Issue, Updating Contact <name>'.
Beehive automatically created contacts, many of whom no longer work with Oracle (they were external contractors), or that I already had in my contacts. Now I have many contacts I don't want and I can't clean this up, since when I try, the next day they are all back again.
I click on the link in the message and it says the cause is "Cannot move, update or delete a contact that was created automatically for the workspace.".
- but I don't want any of these contacts.
What can I do? - this getting Kafkaesque.

as far I remember, you need to block / delete thus users from the messenger. This is the reason for sync. (in additonal you will receive all directs and pre-set user from the messenger automatically in outlook).
I use an iPhone. what worked for me:
- Killing the messenger,
- creating a Outlook sub-folder in contacts ("iPhone").
- Moved all my valuable contacts from a backup into this folder new folder.
- set- iTunes to sync with the contacts sub-folder "iPhone"
no more interference of the auto created users from beehive!
This will not work on Blackberries and iPhone that use notifylink! In notifylink the sync folders are pre-set and cannot be modified by the user.
With Rel 2, it is expected that you may make modifications to the auto created users. Wait till Rel 2 (which is expected to be rolled out sometime this calendar year).
Hope this helps, Daniel

Pse9 not uploading on backup/synchronization

Having recently transferred files to a new computer, I am trying to backup my 5,000+ photos to photoshop.com. I purchased th right amount of storage space for the files and backup/synchronization appears to be uploading them, but the files are actually not transferring (not appearing online and the memory used is not changing). Having read other posts, I diabled real-time scanning with McAfee, but this did not resolve the issue. No errors are appearing and the program is going rapidly through the files, not taking as long as it shoul for uploading. I have Pse9.
I have also tried logging out, turning off sync and then restarting everything. Still not working. Other suggestions?

Hi,
May be you should read the following Help page.
http://help.adobe.com/en_US/ElementsOrganizer/9.0/Using/WSDE71CB0F-593D-4954-AE13-39BB085C 18F4.html
Does the bar in Backup/Sync shows the image/album to be uploaded?
Rahul

Error: backup/synchronization services

when I go to the preferences and choose backup sync, I get the messasge "there was an error opening backup/synchronization services. close and try again." The backup to my phtoshop.com account has been working.from Elements. I created a new album and set it to sync. It won't sync. I am using Elements 9
Backup sync is checked in the album. When I check view backup sync status. the window tells me that "your desktop photos and videos are in sync with your online account. click sync now to check for any changes since last sync cycle" Why is it referring to desktop photos? My photos for this catalog are in My pictures.
Dennis

I am having the same exact problem. If you find a solution, plese let me know!

Backup/Synchronization Warning Hard Drive Almost Full

Every time I try to create an album in Photoshop Elements 10, when it goes to upload to Photoshop.com, I get a warning that my hard drive is almost full. If I repeatedly indicate I have fixed the problem, the album will eventually synchronize. My hard drive is not even close to full; I have 1.36TB free of 1.80TB. My Photoshop.com account is also not nearly full, I am using 2.6GB of 20.0GB available, as I purchased additional storage.
What is causing this error and how do I fix it?
Robert

Hi Robert,
Please try signing out of your Photoshop.com account from PSE and then sigining in again. Also verify that your C drive also has free space. Backup/synchronization also downloads files from your online account to the local hard disk . The default save location is the Pictures folder of the system. You may receive this message if downloading the online files fills up the loacl disk. See if its useful. Would be glad to help further. Thanks.

Backup/Synchronization in PSE

How do I turn off Backup/Synchronziation in PSE?

When I select Backup/Synchronization, it asks for birthdate. Can't enter it because years only go to 1943 and I need 1942. Also, I don't have a Personal URL. This I am unable to log into My Account and change Backup/Synchronization preferences and settings. What now?

Backup/Synchronization Pending PSE10

When I try to share an album, it shows a "bandaid" next to the album name that says "Backup/Synchronization Pending". And the album never gets uploaded to photoshop.com.
The Adobe Photoshop tech worked on it for a couple of hours yesterday, and finally said he would have to escalate the problem to others.
This feature worked before I upgraded to PSE 10.
Any suggestions as to what may be wrong, or how to fix?

Are you saying that you are getting duplicates on photoshop.com.
PSE usually backs up all albums which you specify in the the backup preferences. Once the photos are uploaded, it would not make duplicate copies even if the same photos are present in different albums.
Although, if you make any changes to the photo, then it would propogate the changes to ps.com

Synchronization issues about FMS server side language!

My FMS applicaiton(FMS4.5) use a Array on the main.asc ,
anyone who connect to the server will change(remove/add) item of the Array,
i'm worry about that if there is a synchronization issues with that?
Is there any class i can use to lock/unlock the Array when i modify the Array?
THX!

You can have synchronization issues. For using lock/unlock, you can use server side Shared Objects. For more details about Shared Object, check the below link:
http://help.adobe.com/en_US/adobemediaserver/ssaslr/WS5b3ccc516d4fbf351e63e3d11a11afc95e-7 e63SSASLR.2.3.html

Backup Assistant issue

Yes,Yes,Yes
Please see my posts under the user name T2G3
I have been given many different answers by Verizon online support, verbally by customer service, and by my local store... none of which have fixed the issue.
1) I was told to uninstall then reinstall backup assistant only to be told by my local Verizon store that factory installed software can't be uninstalled.
2) I was told to take my phone to BestBuy to have it reflashed (even though I bought the phone directly from my local Verizon store. BestBuy told me they can only reflash Samsung products.
3) I was told to go to the Backup assistant app under options and dial *73738# to reset BackUp assistant
4) Finally I was told to go thru the process of restoring my phone to facory settings in case I had corrupted software.... but this phone has done this since day 1 when it was taken out of the box and activated by store employees... so how is a restore to the phone's original state going to help???
Maybe if enough of us complain, they won't be able to continue to give piecemeal advice that is unhelpful.....
My phone is the LG Cosmos3

Simkee wrote:
So, I just got a replacement of my Samsung Reality in and I downloaded backup assistant on it. Unfortunately, while the backup assistant is downloaded properly, it will not open on my phone. I has no problem using it on my previous reality, but this one will not work. So, I went online and tried to sync my contacts with my phone, and it's been "syncing" for 20 minutes. This is ridiculous, why isn't it working properly? I have never had this issue before.
Hi Simkee,
I trust that the Backup Assistant issue outlined on your post has been resolved by now. Please keep in mind that some times a bad installation may cause the application to fail. Removing and re-installing application may resolve the issue. If you're still experiencing issues with Backup Assistant please delete application from your phone, power phone off and on, and then re-install the application.

Audio Video synchronization issues

Hi,
I have a video application that I am building - and
previously I used FMS and TCP connections for video. Now expecting
the latency to be much lesser with UDP, I implemented UDP in my
application and stratus as the RTMFP capable server. I used the
sample video phone application's tutorial do a simple sendStream
and receiveStream for video.
However, unlike the hosted sample application itself, my
audio and video are completely out of synchronization - about 4
secs!! I tried to look at the sample code to see if there were any
special settings that were made. I could not find any.
My questions:
1. Did Adobe make any special tweaks in their hosted sample
application? If so, what are they?
2. Are there any known synchronization issues with using
RTMFP connections for video?
3. Does anyone else also face audio video synchronization
issues?
4. If none of the above is true, what do you think my
mistakes are? Please let me know if I need to add more information
to answer this question.
Thanks in advance.
Rohan

with RTMFP, video and audio can go out of sync if the data
rate of your stream exceeds your network capacity. video is
currently sent with 100% reliability, so once it's queued for
transmission, it's going to be sent (eventually). video is lower
priority than audio, though, so your audio data gets first dibs on
your network capacity. if the video stream's data rate is higher
than what fits in your network (after audio), the video data will
back up until its send buffer is filled, and new camera frames will
stop getting captured. in the steady state, this can look like a
multi-second offset between the video and audio.
try turning your video rate/quality down so that it fits in
your network capacity. video and audio should stay in sync.
with RTMP, there's one network transmission buffer (TCP's)
for all of the parts of your stream (audio & video). when you
have insufficient network bandwidth, the TCP buffer will eventually
fill up and video frames will stop being captured to compensate. so
while audio and video might remain in sync, the total end-to-end
latency will go up. when using RTMFP, the audio and video have
independent transmission buffers, so in cases of insufficient
network resources, the higher-priority audio should remain more
timely but video may fall behind.
-mike

RMAN Backup restore issue

Hi Guys,
I am running 2 node RAC 11G R2 on windows. I am taking the database backup by issuing the following command:
backup database format='d:\backup\DGtest\%U_DB' include current controlfile spfile plus archivelog ;
(My source sid is "ABC" and I want to restore it into "xyz")
After taking the above backup I have to restore but I am getting the following error while restoring:
I have created the spfile and copy to ASM instance.
I have restore the controlfile into ASM.
But during database restore I am facing the follwoing issues:
RMAN> restore database;
Starting restore at 25-JUN-13
using channel ORA_DISK_1
creating datafile file number=1 name=+DATA1/abc/datafile/system.261.757702567
RMAN-00571: ===========================================================
RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============
RMAN-00571: ===========================================================
RMAN-03002: failure of restore command at 06/25/2013 09:32:04
ORA-01180: can not create datafile 1
ORA-01110: data file 1: '+DATA1/abc/datafile/system.261.757702567'
RMAN> restore backup;
RMAN-00571: ===========================================================
RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============
RMAN-00571: ===========================================================
RMAN-00558: error encountered while parsing input commands
RMAN-01009: syntax error: found "backup": expecting one of: "archivelog, channel, check, controlfile, database, datafil
, device, force, from, high, preview, primary, skip readonly, spfile, standby, tablespace, to restore point, until rest
re point, until, validate, ("
RMAN-01007: at line 1 column 9 file: standard input
RMAN>
Any help would be appreciated.

Is your database open? I think it should only be mounted.

Synchronization Issue backup and restore errors

Hi,
I have implemented synchronization in local on two instances and worked well for me. But when I am trying to implement the same in Prod server, it is giving exception backup and restore errors. Please let me know, is it possible to implement Synchronization
on same server in two different instances ?
Thanks,
Moorthy

Hi Moorthy2015,
According to your description, you get issue when sychronizing SSAS database server. Right?
In Analysis Services, it is supported to do sychronization for SSAS databases between different instances on same server. We can also sychronize two different SSAS servers. So in this scenario, you can do sychronization between Pro server and Dev server.
Please refer to links below:
How to synchronize two SSAS Servers
Synchronization with Microsoft SQL Server Analysis Services
If you issue still persists, plesae share some detail information about the error.
Best Regards,
Simon Hou
TechNet Community Support

Backup/Synchronization Issues

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