Backup/Synchronization Pending PSE10

When I try to share an album, it shows a "bandaid" next to the album name that says "Backup/Synchronization Pending". And the album never gets uploaded to photoshop.com.
The Adobe Photoshop tech worked on it for a couple of hours yesterday, and finally said he would have to escalate the problem to others.
This feature worked before I upgraded to PSE 10.
Any suggestions as to what may be wrong, or how to fix?

Are you saying that you are getting duplicates on photoshop.com.
PSE usually backs up all albums which you specify in the the backup preferences. Once the photos are uploaded, it would not make duplicate copies even if the same photos are present in different albums.
Although, if you make any changes to the photo, then it would propogate the changes to ps.com

Similar Messages

Error: backup/synchronization services

when I go to the preferences and choose backup sync, I get the messasge "there was an error opening backup/synchronization services. close and try again." The backup to my phtoshop.com account has been working.from Elements. I created a new album and set it to sync. It won't sync. I am using Elements 9
Backup sync is checked in the album. When I check view backup sync status. the window tells me that "your desktop photos and videos are in sync with your online account. click sync now to check for any changes since last sync cycle" Why is it referring to desktop photos? My photos for this catalog are in My pictures.
Dennis

I am having the same exact problem. If you find a solution, plese let me know!

PSE8 Backup/Synchronization not working for more than a month

1. Reconnecting files shows that a file is not connected; however, no file is listed. How do I find missing file's properties.
2. Backup/synchronization preferences works fine.
3. I can select one or more or the whole catalog.
4. The twirly icons show next to the album(s) for a second or show but then the synced icon remains in album/albums.
5. I click OK and after the hour glass shows a while, it finishes.
6. I click on icon and see that sychronization is on.
7. If I check (unsynced items, synced items, or items marked for sync) it shows nothing and says that none of those choices matches.
8. I have repaired and reindexed countless times (never has there been a "repair" problem.
9. I click on optimize and that works.
10. After that I notice "generating thumb nails" and the twirly thing moving. I've let it generate thumbnails for more than 24 hours and it's still going.
I have spent countles hours during day and night, and I can't get it to work.
I noticed that someone wrote that he had a similar problem that began with his using the IPAD. And I started using the IPAD also, but I couldn't sync my files with photoshop.com before that.
Customer service and Help provides me with no answers. What should I do?

Hi clairenanak:
Sorry to hear about the troubles.
On your #1, you may have disconnected files of media types that are not visible. To ensure that all media types are visible, go to View > Media Types, and check any items that are not currently checked. Then try the Reconnect.
As far as backup/sync not working, disconnected files can stop sync from working.
After resolving the disconnected files issue, let us know if sync is not working. We may need to look at the sync log to determine why.
As for the Organizer constantly generating thumbnails, this could indicated that you have many files, for example 10,000, in your catalog.
If you have many files in your catalog, then you may need to just wait for the process to finish.
It may also indicate a problem with the thumbnail cache that can't be repaired by the Optimize command.
You can manually reset this file by doing the following:
Determine the name of your Elements Organizer catalog.
The name of the catalog appears in the lower-left of the Organizer.
    Alternatively, you can open the Organizer and then click File > Catalog. The name of the catalog will show in the list at the bottom with " [current]" after it.
Close the Elements Organizer.
Navigate in Windows Explorer to the folder that contains your catalog. Here are the default locations:
   Windows 7 or Vista: C:\ProgramData\Adobe\Elements Organizer\Catalogs\<CATALOG NAME>
Click Start, type "%ProgramData%" (including the quotation marks) into the Start Search, and then press Enter.
Open each folder in the above structure until you have opened the catalog folder.
   Windows XP: C:\Documents and Settings\All Users\Application Data\Adobe\Elements Organizer\Catalogs\<CATALOG NAME>
Choose Start > Run, type "%AllUsersProfile%\Application Data" (including the quotation marks) in the Open text box, then press Enter or click OK.
Open each folder in the above structure until you have opened the catalog folder.
   NOTE: Replace <CATALOG NAME> with the name of the catalog that you determined in Step 1 above.
There should be a file called thumb.5.cache, which is the thumbnail cache. Delete this file.
The next time you open the Elements Organizer, the thumbnail cache will begin to rebuild. This may take some time, depending on the number of files you have in the catalog.
HTH

Backup/Synchronization Issues

PSE 8 using Windows7 and Norton. System goes to initializing and runs for 30sec but does not download any pictures. PSE 7 worked fine. It is like PSE8 cannot find files or Norton blocks the connection. What action should I take? Have spent hours trying everything.
puj

In another thread, Puj stated:
"I can upload pictures to Photoshop.com from that program. I still cannot backup/synchronize from PSE8 I have updated Norton and turned it off but no luck. It still seems as if PSE8 cannot find the files which I do not believe as all 8,000 pictures I have are in the organizer. Something blocks the program from sending or blocks the program from receiving the files. Again I am not sure the files make it into the send mode."
I wanted to focus on a couple of statements you made:
"...I do not believe as all 8,000 pictures I have are in the organizer"
Do you mean they are not in the Photoshop.com Organizer, or in the Elements Organizer? Why do you think this is the case?
"...Something blocks the program from sending..."
This does sound like Norton might be the possible cause that's stopping the sync agent from working; anyone in this forum have specific ideas on how to get around Norton, short of uninstalling?

Backup/Synchronization Warning Hard Drive Almost Full

Every time I try to create an album in Photoshop Elements 10, when it goes to upload to Photoshop.com, I get a warning that my hard drive is almost full. If I repeatedly indicate I have fixed the problem, the album will eventually synchronize. My hard drive is not even close to full; I have 1.36TB free of 1.80TB. My Photoshop.com account is also not nearly full, I am using 2.6GB of 20.0GB available, as I purchased additional storage.
What is causing this error and how do I fix it?
Robert

Hi Robert,
Please try signing out of your Photoshop.com account from PSE and then sigining in again. Also verify that your C drive also has free space. Backup/synchronization also downloads files from your online account to the local hard disk . The default save location is the Pictures folder of the system. You may receive this message if downloading the online files fills up the loacl disk. See if its useful. Would be glad to help further. Thanks.

Backup/Synchronization in PSE

How do I turn off Backup/Synchronziation in PSE?

When I select Backup/Synchronization, it asks for birthdate. Can't enter it because years only go to 1943 and I need 1942. Also, I don't have a Personal URL. This I am unable to log into My Account and change Backup/Synchronization preferences and settings. What now?

PSE8 Backup/Synchronization Status Initializing

My PSE8 Backup/Synchronization Status will not get past Initializing. After a few minutes the Backup/Synchronization Status window closes and I have to start the process over again. It was working fine. I travel outside the US and connect to the internet, could this cause a problem. I have read some of the other threads and am not sure if I should re-install PSE8 again or rename sync files, etc.Below is a copy of the latest log file.
[20100625T131556] Info   :SyncEngineCore:Sync Init: Sleep between sync cycles set to [300] seconds
[20100625T131556] Info   :SyncEngineCore:Starting new Sync Cycle...
[20100625T131556] Info   :AmocParticipant:Initialized sync database
[20100625T131556] Error :EMSParticipant:Database Error unsetting error staus :32
[20100625T131556] Debug :EMSParticipant:Checking disconnect error
[20100625T131556] Info   :SyncEngineCore:Checking disconnect timeout :Timeout is::7200 min
[20100625T131556] Error :EMSParticipant:Database Error unsetting error staus :4
[20100625T131556] Error :SyncEngineCore:Error notifying sync error timeout.
[20100625T131556] Error :EMSParticipant:Database Error unsetting error staus :2
[20100625T131556] Error :EMSParticipant:Database Error unsetting error staus :128
[20100625T131556] Error :EMSParticipant:Database Error unsetting error staus :256
[20100625T131556] Error :EMSParticipant:Database Error unsetting error staus :64
[20100625T131557] Info   :SyncSystemTray:Network change detected :: connected
[20100625T131557] Error :EMSParticipant:Database Error unsetting error staus :8
[20100625T131557] Info   :EMSParticipant:EMS user account [[email protected]] LOGIN succeeded!!
[20100625T131557] Info   :EMSParticipant:Sleep between sync cycles set to [10] minutes
[20100625T131557] Info   :EMSParticipant:Maximum retry time is [360] minutes
[20100625T131559] Debug :AmocParticipant:Attaching amoc catalog
[20100625T131600] Debug :AmocParticipant:Getting media changes on Amoc side!!
[20100625T131602] Debug :AmocParticipant:Getting new amoc media changes!!
[20100625T131603] Debug :AmocParticipant:Getting edited amoc media changes!!
[20100625T131605] Debug :AmocParticipant:Getting deleted amoc media changes!!
[20100625T131606] Debug :AmocParticipant:Getting Tag changes on Amoc side!!
[20100625T131607] Debug :AmocParticipant:Getting deleted amoc tags changes!!
[20100625T131607] Info   :AmocParticipant:Getting changes on Amoc side DONE!! Count ::218
[20100625T131608] Debug :AmocParticipant:Detaching amoc catalog
[20100625T131608] Info   :AmocParticipant:Time elapsed calculating amoc side changes ::8985
[20100625T131608] Debug :AmocParticipant:Getting changes on EMS side!!
[20100625T131811] Debug :EMSParticipant:Got complete asset list from server ...
[20100625T131811] Error :SyncEngineCore:Unknown Faliure, Aborting Sync Loop...
[20100625T131811] Info   :SyncEngineCore:Posted Quit Message to Main Thread.

I removed the log and created a new one.   I'm thinking it's a catalog specific issue. If I create a new catalog, I'm able to upload pictures from that new one.   Here is my log from the sync I just tried:
Info   :AmocParticipant:Initialized sync database
Error :EMSParticipant:Database Error unsetting error staus :32
Debug :EMSParticipant:Checking disconnect error
Info   :SyncEngineCore:Checking disconnect timeout :Timeout is::7200 min
Error :EMSParticipant:Database Error unsetting error staus :4
Error :SyncEngineCore:Error notifying sync error timeout.
Error :EMSParticipant:Database Error unsetting error staus :2
Error :EMSParticipant:Database Error unsetting error staus :128
Error :EMSParticipant:Database Error unsetting error staus :256
Error :EMSParticipant:Database Error unsetting error staus :64
Info   :SyncSystemTray:Network change detected :: connected
Error :EMSParticipant:No User logged in
Info   :AmocParticipant:Disconnecting sync database!!
Info   :SyncEngineCore:Changing Sync Engine Status from running to sleeping
Info   :SyncEngineCore:Changing Sync Engine Status from sleeping to running
Info   :SyncEngineCore:Starting new Sync Cycle...
Info   :AmocParticipant:Initialized sync database
Error :EMSParticipant:Database Error unsetting error staus :32
Debug :EMSParticipant:Checking disconnect error
Info   :SyncEngineCore:Checking disconnect timeout :Timeout is::7200 min
Error :EMSParticipant:Database Error unsetting error staus :4
Error :SyncEngineCore:Error notifying sync error timeout.
Error :EMSParticipant:Database Error unsetting error staus :2
Error :EMSParticipant:Database Error unsetting error staus :128
Error :EMSParticipant:Database Error unsetting error staus :256
Error :EMSParticipant:Database Error unsetting error staus :64
Error :EMSParticipant:No User logged in
Info   :AmocParticipant:Disconnecting sync database!!
Info   :SyncEngineCore:Changing Sync Engine Status from running to sleeping
Info   :SyncEngineCore:Changing Sync Engine Status from sleeping to running
Info   :SyncEngineCore:Starting new Sync Cycle...
Info   :AmocParticipant:Initialized sync database
Error :EMSParticipant:Database Error unsetting error staus :32
Debug :EMSParticipant:Checking disconnect error
Info   :SyncEngineCore:Checking disconnect timeout :Timeout is::7200 min
Error :EMSParticipant:Database Error unsetting error staus :4
Error :SyncEngineCore:Error notifying sync error timeout.
Error :EMSParticipant:Database Error unsetting error staus :2
Error :EMSParticipant:Database Error unsetting error staus :128
Error :EMSParticipant:Database Error unsetting error staus :256
Error :EMSParticipant:Database Error unsetting error staus :64
Error :EMSParticipant:Database Error unsetting error staus :8
Info   :EMSParticipant:EMS user account [email protected] LOGIN succeeded!!
Info   :EMSParticipant:Sleep between sync cycles set to minutes
Info   :EMSParticipant:Maximum retry time is minutes
Debug :AmocParticipant:Attaching amoc catalog
Debug :AmocParticipant:Getting media changes on Amoc side!!
Debug :AmocParticipant:Getting new amoc media changes!!
Debug :AmocParticipant:Getting edited amoc media changes!!
Debug :AmocParticipant:Getting deleted amoc media changes!!
Debug :AmocParticipant:Getting Tag changes on Amoc side!!
Debug :AmocParticipant:Getting deleted amoc tags changes!!
Info   :AmocParticipant:Getting changes on Amoc side DONE!! Count ::56
Debug :AmocParticipant:Detaching amoc catalog
Info   :AmocParticipant:Time elapsed calculating amoc side changes ::16594
Debug :AmocParticipant:Getting changes on EMS side!!
Debug :EMSParticipant:Got complete asset list from server ...
Error :SyncEngineCore:Unknown Faliure, Aborting Sync Loop...
Info   :SyncEngineCore:Posted Quit Message to Main Thread.
Thanks,
Neal.

Pse9 not uploading on backup/synchronization

Having recently transferred files to a new computer, I am trying to backup my 5,000+ photos to photoshop.com. I purchased th right amount of storage space for the files and backup/synchronization appears to be uploading them, but the files are actually not transferring (not appearing online and the memory used is not changing). Having read other posts, I diabled real-time scanning with McAfee, but this did not resolve the issue. No errors are appearing and the program is going rapidly through the files, not taking as long as it shoul for uploading. I have Pse9.
I have also tried logging out, turning off sync and then restarting everything. Still not working. Other suggestions?

Hi,
May be you should read the following Help page.
http://help.adobe.com/en_US/ElementsOrganizer/9.0/Using/WSDE71CB0F-593D-4954-AE13-39BB085C 18F4.html
Does the bar in Backup/Sync shows the image/album to be uploaded?
Rahul

Backup / Synchronization

I have Element 8 that doesn't connect to the backup server. I get an initialize message when it starts but then after about 5 minutes goes away and says backup/syncronization is normal but nothing is being sent. I always have a pending file which never completes. I have shut my firewall off hoping that was it but no dice. What suggestions does anyone have? I pay $50 for the service but right now I am getting nothing for my money.

Hi,
I need following details:
1. How many Albums have been marked for Sync in your catalaog?
2. Please share screenshot of your Sync-Preferences.
3. What do you see in Sync-Status Dialog?
I will be waiting for your response...
+ Ripple (VJ)

Backup synchronization won't initialize in Photoshop Elements8 & windows 7

Hi
I just recently got a new computer and moved all my pictures etc to it using the windows easy transfer. My old computer was running XP and my new one is running Windows 7 professional. When I installed Photoshop Elements 8 on my new computer it had a hard time recognizing where my files. I actually started a letter (email) to adobe but forgot to push send. the next morning when I got back to my computer it suddenly recognized my file location and I thought everything was good. Not so. Yesterday i added some new pictures to my computer but when i opened photoshop organizer it didn'tsee my new photos - even though it was watching that folder. Now it seems to be recognizing the photos but when I try to get it to sync with my photoshop online account the backup syncroniztion won't intialize. It keeps cycling.
I have tried reinstalling Photoshop Elements 8.0 earlier but that hasn't helped. Any suggestions? I love the fact that it can backup my photos without me even thinking about it and now I want it back
Help

Yes for some reason when I tried every suggestion that I could find it still hung up and wouldn't sync.I changed power settings thinking it was somehow timing out and sleeping etc. Nothing worked. I even found a posting from someone else that said they had the same problem without any resolution from Adobe(if I remember correctly the rep had said to them it may be an issue with the fact that they were using 64 bit and it wasnt originally designed to work with 64 bit and hench had glitches. I may have misunderstood that though).
I then realized that I had paid extra just to have this feature(XP Mode) in Windows 7 so I tried it .....It was surprisingly easy to do just a matter of clicking on something that said to run this program in XP mode and it worked. I haven't had a problem with it since.
Weird but true

Re: Backup/Synchronization Issues

I have PSE8 and have backed up/synced more than 5,000 photos
to 2 computers. However, a month ago, the sync icon said I have a conflict. But it won't let me see the conflict.
Also, it will not sync at all and most of the time
when I go to preferences, I can't even turn the sync on!
I have spoken to 4 techies and they have had access to my computer and have
not found out what the problem is. I was told that the problem was sent to "upper management" and I would receive a
phone all or e-mail the next day. I'm still waiting and furious with Adobe for not taking care of their customers. Does
anyone know how to get around the "conflict" problem: I have no errors in my catalog and it's optimized and indexed, and all my photos
are connected! Help!

Hi,
The 'errors' are generally caused by a deletion of a file online, but not in the desktop (or visa versa), or a modification made to a file on both the desktop and the web between syncs (pretty rare, actually).
To view and resolve conflicts for the sync agent, click on the little safe icon in Elements (the one with the red or yellow exclamation point), and choose 'View/Resolve Conflicts'. Do you see a description of the problems it found there?
-Mark

Problems with Elements 7 Backup/Sync

I have PSE 7 and have previously loaded albums I created in PSE 7 up to Photoshop.com. Today I created a new album w/all JPEG files. My PSE 7 is set to automatically upload to Photoshop.com when a new album is created....but after 4 hours now, not one single picture from the album is on Photoshop.com, much less the album. The "backup/synchronization " function is reporting to be "operating normally". The pictures in the new album are marked as "backup/synchronization" pending. I'm a "Plus" member and still have plenty of space at my Photoshop.com account.
How can I get my new album to load up to Photoshop.com?
Thanks, Dave
PS: After reading the numerous previous posts, I am astounded that Adobe hasn't come up with a easy fix that is not as painful as the fixes offered in earlier posts (though they are appreciated). I don't see how Adobe can tout the safety of their easy back up of albums to preserve precious memories when this is such a PIA. I find the previous post about the free Picasa program compelling and now feel like to dork for re-upping the additional $$ for "Plus" membership.

I'm having the same problem in Elements 8, the Sync agent shuts itself down.
Additionally, I tried to launch it manually ElementsOrganizerSyncAgent.exe in the Elements Organizer 8 folder.
The agent appears in the system tray for about 5 seconds then disappears.
The Elements Organizer still says "Operating normally" but options such as "View Status" are shadowed. Albums continue to sit in the Pending state.
Here are the logs for the Elements team. Given all the issues people are having, I hope this has been escalated.
--Mark
[20100317T220202] Info   :SyncEngineCore:Sync Init: Sleep between sync cycles set to [300] seconds
[20100317T220202] Info   :SyncEngineCore:Starting new Sync Cycle...
[20100317T220202] Info   :AmocParticipant:Initialized sync database
[20100317T220202] Debug :EMSParticipant:Checking disconnect error
[20100317T220202] Info   :SyncEngineCore:Checking disconnect timeout :Timeout is::7200 min
[20100317T220202] Info   :SyncEngineCore:Checking error timeout Timeout is::10080 min
[20100317T220202] Info   :SyncSystemTray:Network change detected :: connected
[20100317T220203] Info   :EMSParticipant:EMS user account [[email protected]] LOGIN succeeded!!
[20100317T220203] Info   :EMSParticipant:Sleep between sync cycles set to [10] minutes
[20100317T220203] Info   :EMSParticipant:Maximum retry time is [360] minutes
[20100317T220206] Debug :AmocParticipant:Attaching amoc catalog
[20100317T220207] Debug :AmocParticipant:Getting media changes on Amoc side!!
[20100317T220207] Error :SyncEngineCore:Database Internal Error: An error was encountered in the sqlite database: constraint failed
[20100317T220207] Error :SyncEngineCore:[Non Retry able] DoOneSyncCycle: Database Internal Error: An error was encountered in the sqlite database: constraint failed
[20100317T220207] Info   :SyncEngineCore:Posted Quit Message to Main Thread.
[20100317T220207] Info   :EMSParticipant:Initializing pse database for import!!
[20100317T220207] Debug :EMSParticipant:Catalog name : C:\ProgramData\Adobe\Elements Organizer\Catalogs\PE5 Essentials\catalog.pse8db
[20100317T220207] Debug :EMSParticipant:Creating Connection

Elements 8 Background Synchronization Does Not Upload New Albums

When I first down
loaded Photoshop Elements 8, I was able to create a new Album in Photoshop Elements and share it on-line from within Photoshop. That worked a couple of time, but now when I create a new album and attempt to share it on-line, Photoshop Elements marks it as "Backup/Synchronization Pending" but it never gets synchronized so the album never appears on Photosop.com. I have checked and re-checked the preferences to make sure synchronization is enabled. I can see that the albums I have selected to sync are flagged as such in the preferences, as well as in the Album panel. I have tried to manually start the synchronization from the status bar at the bottom of Photoshop Elements. I have even un-installed and re-installed Photoshop Elements. Nothing works.
Anything else I can try to get this working again?
Thanks,
Robert

After 2 hours on the phone, the first hour waiting listening to music waiting
for a rep, i got one, Rahul, that took over half hour to figure out it has to do with camera raw files. He wanted me to have to remove XMP files, then go back and try to upload the raw files, and if it worked then I could move back the XMP files to the original files. This was totally defeating the purpose of auto backup/sync. So another words, the product doesn't do what it states,and from looking at the forums, many others have had the same problems with the backup and sync.... guess they may come out with a fix in version 9???
spent another half hour trying to get a refund for the extra storage I purchased. WELL...had an Alex Oyos state that that subscriptions (annual storage) is not refundable, so sorry but when your product doesn't work and I have spent over 16 hours in the last 2 weeks trying to get it to work, I will get a refund
long story short, I am supposedly getting my refund in 7-10 days, I have contacted my credit card company to dispute the charges, and as much as I love photoshop, I will have nothing but negative feelings about their customer service/ tech support.
SO BUYER BEWARE! I would highly recommend not buying or using the storage/backup that Adobe offers with elements 8, but use one of the many other online services for backup, I know I am. It's a saftey backup in addition to the external backup hard drive that I have.

Problems with shared albums

I had problem with some albums shared from other person: I did see the name of the album, but I didn't see photos.
So I decided to turn off and on the option "Condivisione foto" intending to reset the sharing system, but I lost all shared albums except "Streaming photo"
What can I do to see again my shared albums (some shared by me and some shared by others)?
OS X Yosemite 10.10.1 - iPhoto 9.6
Thanks

According to the hover over on the double arrow it indicates "Backup/Synchronization Pending". I rebooted the machine and the photoshop startup screen got stuck on the logging in photoshop.com. I launched Elements organizer and went to preferences and reset my userid and password (they haven't changed I just re-typed them). It then logged in and the sync started to work. So it was apparently not logged into photoshop.com? It would be better if it told me that it was having problems accessing photoshop.com or something like that.

My Backup/Sync does not work

1. I am using a macbook
2. When I click on the "Backup/Sync Now" button it says that everything is synchronized.
3. The albums with files needing backup/synchronization and the individual files themselves display the backup/sunchronization pending symbol.
2. When I go to photoshop.com I see that there is a movie uploading to one of my albums. I think it has caused constipation of the process. I have paid for extra storrage and have zillions of space.
3. I was able to watch the movie online, once, even though it said that it was trying to upload.
4. As the movie was not a big deal I deleted it from my catelog, hard drive, and the online album in hopes of stopping the upload. When I check the album on photoshop.com it says it is still trying to upload the movie.
5. I cannot reset the backup/synchronization preferences. When I try to open the preferences for this feature it says that an error has occurred and to close preferences and try again. Of course this never helps.
Please help me.

Try out http://bit.ly/wDlVS0 if helps.

Backup/Synchronization Pending PSE10

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