Backup to Azure IX4-300d

Hi, does anyone know if you can backup an ix4-300d to Azure? I have free credits with them so prefer that to AWS

Hello Joehiscox
The LenovoEMC LifeLine firmware does not natively support Microsoft Azure, however it may be possible to backup data from the ix4 to Azure by using a computer in order to link the two.
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Similar Messages

I need confirmation, please help me! (about adding new hdd on my ix4-300d)

Hello,
I buy recently a Lenovo ix4-300d, I have installed one hdd seagate 2To (ST2000VN000).
I saved many documents on it..
Today I want to install 2 others hdd WD 1To (WD10EZEX).
After reboot a message tells me I need to erase all data on the news disks before I can use it, so I confirm, all seems ok.. After that a message appear on the left "2 disks unused".
Now (step 3 page74 on the .pdf guide) I need to check the box "add drives to storage system" and click confirm to activate the news disks, so I do, but I have this message:
"Vous devez supprimer les données existantes pour pouvoir modifier la configuration du disque.
Cochez cette case pour continuer."
(in english "You must erase existing data for change the disk configuration" or something like that)
I don't want to loose all the data on my first hdd already in use.. ..and the 2 others news disks are empty.
So, there is my question:
if I check the box and click continue what "existing data" will be erase??
existing data on all hdd?? Or just on the new one??
nb: Sorry for "my english" but there is no french section in the forum, and the assistance don't answer me by email, and on the phone there is an answerphone tells me "for help if you don't have the error number code, you must go on the forum, bye.." .. .. I hope my question is understandable.
Thanks

Hello tictictac
Sorry that you experienced data loss, however it was preventable if a backup had been made as recommended.
From the screen shot you sent it looks like the drives were already added to the existing array after the first drive overwrite request. With the array being made up of mixed disk models and none of the disks showing any green stipes indicating overwrite selection, I can not say for certain what caused all the disks to be wiped. I suspect that is was taken as a RAID change and all disks were wiped from there.
For future reference please check the device support page to see the guides, FAQ's, and download the full user manual( in French here ) and check with LenovoEMC support in your region. The Europe support region has several languages available to choose from including the France number +33 17048 0388. The full list of Europe numbers can be found here.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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Ix4-300d network interface going off-line

I just got a new ix4-300d to use as an iSCSI target in a relatively low-performance requirement file server.
I have used ix4-200d and ix4-300d in the past for iSCSI targets in disk-based backup scenarios wihtout issues.
I am having problems with this one, though. I am attempting to copy data to this new unit (with a VHD mounted from the iSCSI connection to the system), and while data seems to copy OK, at some point the network interface quits working somehow.
When this occurs, the unit still thinks that the interface is configured, and everything seems OK, I just cannot connect. Obviously, this causes my iSCSI initiators to die, and the VM hosted crashes hard. At that point, I have to restart the storage unit, and then reconnect my initiators, and then bring everything back online.
I've updated the firmware to the latest, but it wasn't that far out of date. I've found an article titled "Network storage device is not assigned an IP address" in the knowledgebase that points ot a problem with the software in the 4.0.2 series, and I was at 4.0.6, and am now current in 4.0.8. I am testing the process again, but wanted to check with the community to see if anyone has experienced anything similar and/or could offer some idea of why this interface quits working.
For what it's worth, the other units I have worked with were all in the 3.x series of software.
Thanks for any help/information anyone can provide.
Solved!
Go to Solution.

Hi chloeroxymax,
Do you have discovery enabled?
If not, check the box for "Enable discovery with iSNS" under the iSCSI settings and select "Use local iSNS server".
Then, on your iSCSI Initiator, go to the Discovery tab. Click "Add Server" under iSNS servers and enter the IP address of the NAS.
The device should show up under the Targets tab (you may have to click the refresh button)
On your other NAS devices, go to the iSCSI settings page and select "Enable discovery with iSNS" but select "Use external iSNS server" and type in the IP address of the ix4-300d NAS.
This may help things run smoothly. If the device is still disconnecting, I would recommend contacting technical support since this is a new device and you are covered by the warranty for support.
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Upgrading HDs on ix4-300D

Hi there, I have a ix4-300D with 4 x 2Tb HD on R5, I would like to know if there is a procedure to upgrade the hard drives to new ones of more capacity without loosing the actual configured raid, I mean, not needing to pivot the data, and if this procedure exists, how safe it would be. One way or another, I want to upgrade to 4 x WD60EFRX or WD50EFRX, are those drives supported ? do I need any firmware upgrade? thanks

Hello lean296
The WD50EFRX 5TB disks can be used on the ix4-300d, see the updated approved drive list here. You would need to be at least running a 4.x.x firmware, it is highly recommended to be using a 4.1.x firmware though.
As for the upgrade process, you technically can replace one disk at a time an allow the unit to boot and reconstruct after every disk replacement, however this will only use your previous disk's capacity. To be able to utilize the full capacity of the new disks you should follow this guide and backup/copy your data before begining.
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Ix4-300d cannot create shares

HI All We recently purchased an ix4-300d to backup file on. I set a static IP and connected to the web interface. When I try to create a share, I get this error: The selected function is not available due to the state of the pools I tried updating the firmware just in case this is caused by a bug, but I can't either. It just sits there. Does anyone know how I can get past this error? Thanks.

Hi petrocelli,
What is the RAID configuration set to? Have you tried performing a factory reset from the web interface? If the device is new and is not functioning properly, I would recommend contacting technical support or returning the device to the reseller.
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Ix4-300d - unable to joint the domain

Unfortunately when I came into work today, our ix4-300d wasn't allowing us to get into the web interface(attempted after we noticed that our nightly backups wasn't completed successfully the last 2-3 nights). Lenovo's tech support had us do a factory reset on the device and then we were asked to update the firmware on the unit to 4.1.108.32627.
Now I'm unable to connect us back to AD to reset all of the permissions for everything. The unit doesn't seem able to sync with the NPT server which is also the DC, DNS, DHCP, and file server. I had the correct IP address in for the time server but I turned it back on auto detect since the unit was giving me a sync error. I had also changed one of the two NIC within the Network interface to the same IP, subnet, and Gateway it had prior to this issue. I left the other NIC set to auto to ensure I could still get in the web interface. When I ping the IP I received from the auto-generated IP, I get a successful ping, but when I ping the IP address that was manually set, it Times out. At one point I had both NICs set to auto so it could just grab an available IP from the DNS and pinged the name FQDN of the device, it was still trying to ping the old IP address.
should state that the one that had originally set this all up has left the company and they stuck me on this assignement since I was/am "the most qualified" to get it fixed. Any assistance you can provide would be appreciated.
Unfortunately tech support cut our conversation short because they are stating that I never registered my product(which is a bit unlikely knowing the one that set this up) and this apparently cut our waaranty down to a 1/3 of the time that was advertised. Little upset with that aspect of the situation to say the least, but I'm hoping this community could assist where the Lenovo techs couldn't..

Hello Phenix51
Sorry that you are having issues configuring the unit. Regarding the warranty status, if the device is showing up as having an expired warranty we can still provide assistance via email and forums. If the status is incorrect, the lenovo registration team should be contacted from emails here.
Regarding the issue you are experiencing, please double check that the steps for connecting the unit to Active Directory are being followed, search for "Configuring Your ix4-300d Network Storage to Use Active Directory" in the updated user manual for the ix4-300d.
If you are still unable to connect the unit to the domain, please double check your network configuration's from before the firmware update are still valid. An email should have been sent out to you after the call with support, use that to send a email reply with logs, screen shots, etc that could help with narrowing down what the issue is.
If you could also PM me your incident number I could keep watch on it for updates from you.
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Copy job problem in ix4-300d

I have an ix4-300d in my network I have comfigured copy job as directed in manual ans schedule it now everyday I am getting error " Unable to write to '/Backups' on 'local'. The Copy Job failed at 09:54 on 08/03/15." I am not able to resolve this issue.I have updated firmeware also..

Hi buralex71,
The username should be "root" and the password is "sohoadminpassword". There are no spaces, just soho+admin password.
You have enabled security, created an administrator user and are logged in as that admin user? Are there any other admin users?
What is the firmware version on your device?
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Migrate from Raid 1 to Raid 5 with IX4-300D

I am considering to buy a IX4-300D.
But what I would like to know: I might consider starting up with 2 drives in RAID-1, and later down the road buy a 3rd drive to upgrade my to RAID-5.
Can this be done on the fly, meaning I can just put in the 3rd drive, and I can upgrade to RAID-5 without data loss?
(Yes, I should certainly have a backup before doing that, but I would like to get around to create a new RAID-5 and having to copy back the data from the backup)
And will I be able to upgrade my 3 drive RAID-5 later to 4 drives?
Solved!
Go to Solution.

Have not tried / seen this yet. All lenovo pieces with raid 5 had 4 disks in, although theoretically it would work with 3, see http://en.wikipedia.org/wiki/RAID
If you think that deeply into it you should also spend the 90 Euro for another e.g. 2 TB WD RED
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

Problem active directory importing users at ix4-300d sw ver 4.1.108.32627

Installed new ix4-300d onto network, added to SBS 2008 domain and can log into NAS with domain\administrator account . In users & groups can see domain\administrator account along with local admin account. Click on sync with AD, no errors, but never get any users in the list
Whats the problem ? I need to get users from AD imported to get shares working.
Please help as customer is not happy.
regards
Peter

Hello blue256
If you entered a Organisational Unit in the Domain Management page, please try clearing the OU field and try re-adding the unit to the domain.
After that is done, please try checking if the domain user and groups are accessible from User and Groups page.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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How do I disable administrator username and password entry to access ix4-300d

With the recent version 4.1.102.29716 update, I am now FORCED to enter a username and password to get into my "home based" ix4-300d NAS. This has already been a MAJOR pain for my nedia server setup, in that I am no longer able to create a network drive to one of several NAS folders on to my home network.
My question therefore is, how do I DISABLE the function of having to enter an administrator username and password to gain entry into my ix4-300d?
Thanks,
Bill

No hazzle, just do it.
This is only for admin purposes. You are still able to place your media into individual user shares or put it in the public area where they will be accessible for everyone, even if you set 'security' on.
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

IX4-300d - UPS, not showing in management, but sends messages if I connect and disconnect

Just acquired a iX4-300d, and updated to the latest firmware (4.1.104.31360).
On trying to link a UPS (a KSTAR BM-3080) - the UPS Management page just shows "Status: None Connected"
BUT - in the EVENT LOGS panes I get the following message:
Event
4462 An Uninterruptible Power Supply (UPS) has been recognized.
and if I unplug the USB connector between the UPS and the iX4-300d - the message
Event
4463
The Uninterruptible Power Supply (UPS) has been removed.
is shown ----- Surely if it sees a UPS is connected it should show one in the UPS Managment page, of not then why does it show in the Event log console.
ALSO:
Given that the iX4-300d seems to recognise a UPS has been connected - is there some way to update/replace or even get to the code related to this UPS mmanagement section, so I can get readings from the UPS, thus enabling a 'smart shutdown' when the battery drops to say 10% remaining?
(Could it not be just a "Plug in" that allows smarter people than me to enter the UPS I/O values and make it work with a wider range of UPS devices.
Additionally - so far I havn't seen a list of "Approved UPS", just a note about some UPS systems that do not work.)
DG.

I've tested this with an ix4-300d and APC smartUPS 1500 ( which is not on the list of compatible UPS ), but it is working exactly as you wish. Somewhere around 15% battery the device will shut down.
Give it a try....
B.T.W You may test the notification functionality by unplugging ups main supply. If properly configured this event will shouw up in the log and NAS will sent notification mail ( + another mail when mains are recovered)
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

What is the proceedure for replacing a hard drive (after failure) for RAID 5 with IX4-300D?

I have the IX4-300D with 4 hard drives (identical Seagate drives) using RAID 5.
Someday a hard drive will fail and I and I have to replace it. I read through the users manual briefly and I didn't see any documentation on how to perform a hard drive replacement and not lose any data.
So here are my questions:
1) I know per the instructions that Lenovo prefers using identical hard drives. Let's say in 2 years, 1 hard drive fails. Most likely, the same model Seagate hard drive will not be available. So will using a replacement hard drive by the same manufacturer with similar specifications work?
2) Will the front panel (or the software) tell me which hard drive has failed?
3) What is the proceedure for replacing a hard drive after a failure occurs? I read that the IX4-300D is not hot-swappable. So do I just power the IX4-300D down, replace the hard drive, and turn it back on?
Solved!
Go to Solution.

Hi exceptionalht,
It is best to replace the hard drive with one that is the same manufacturer, rotational speed, and capacity, so it does not have to be exactly the same model.
The front panel should show which drive has failed. If not you can check the web interface to find out.
That is the basic procedure for replacing a hard drive. You can see a more detailed instructions here: Installing hard drives in an ix4-300d
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Ix4-300d firmware update canceling

Hi,
im trying to update my ix4-300d from version 4.0.4.14600 to version 4.1.104.31360.
I downloaded the h4c-4.1.104.31360.tgz and checked its md5: 54b576b17f4628ee5465880418a37e0b to be sure it was not corrupted during download.
Then I upload the tgz-file to the NAS using the Web-Management and click to apply the update. He starts to decompress the update-file, but after a minute he jumps back to the management-page again and the systemlog states
Info: Software is getting updated to new version
Err: Software could not be updated, due to damaged Update-File
If I connect over ssh and check the md5 of the update-file, its still the same hash as stated on the lenovo-website, so the update-file itself is definitly fine.
md5sum /mnt/system/upgrade/staging/firmware/upgrade.bin gives the same hash 54b576b17f4628ee5465880418a37e0b .
I can see in top that he tryies to decompress the upgrade.bin through openssl and gzip and tar but is failing somehow.I did not found a logfile for this procedure yet.
Any Help appreciated.
regards
starlight

Hi,
found a logfile which states:
2014/11/09 13:14:16.747608: svcd[2008.2680]: (3942) DIAGNOSTIC: administrator: update firmware.
2014/11/09 13:14:16.914177: svcd[2008.2680]: (4907) ERROR: administrator: Illegal arguments
2014/11/09 13:15:00.055471: svcd[2008.2680]: (3933) DIAGNOSTIC: administrator: upg_tid: 1329517536
2014/11/09 13:15:00.136005: svcd[2008.2680]: (4440) INFORMATION: administrator: Updating software to version .
2014/11/09 13:15:00.153681: svcd[2008.2680]: (4255) DIAGNOSTIC: administrator: upload->exiting(65590)
2014/11/09 13:15:18.241847: svcd[2008.2755]: (1618) WARNING: Source image 'apps' (701255680) too large for target '/mnt/boot/images/apps.upgrade' (46297088)
2014/11/09 13:15:18.255083: svcd[2008.2755]: (1150) ERROR: Update Failed: Update Image bundle file is corrupted
2014/11/09 13:15:18.255690: svcd[2008.2755]: (4441) ERROR: The software could not be updated because the update file is corrupted.

Ix4-300d iSCSI disconnect Windows 2012R2

Hello Everyone,
I just recently purchased (3 days ago) an ix4-300D and updated it to the latest patch. I have 4 x WD 3TB Disks and they are configured with a raid 0 configuration. I then have 2 NICs (not bonded) and using the second port for the iSCSI LAN (192.168.100.100, Jumbo Frames 9000) and the 1st port for accessing the device (192.168.1.100). I carve out 3 TB iSCSI LUN (with CHAP) and give it a name. My Windows Server sees this (under the 192.168.100.X network) and I"m able to bring it online, mount it, format it and use the LUN. I then start copying about 2.5 TB of Data off an ix2 back to this Ix4 and about 1/4 through the copy, the iSCSI disconnects and the actual unit is frozen., It won't respond to web interface on the 192.168.1.x LAN either. I have to actually unplug it and then plug it back in for the unit to respond. I know that iSCSI works on the Window Server as I replaced a custom NAS Server using OpenFiler and worked for over 2 years w/o issues/reboots or anything else. The only thing that has changed is the NAS box (the ix4-300d). Can anyone think of anything I could be doing wrong? What to check? I am thinking it is a bad unit but I want to check everything first.
I will say the only thing that *could* be out of line (but is VERY doubtful is the problem) is that 3 of the WD drives are 3TB Reds and 1 is a 3 TB Black. I'm going to remove the black drive and redo the entire unit to see if that resolves the problem but I doubt it will. I know the Reds are "certified".
I have already removed the Jumbo Frames just in case (though the windows networking card supports Jumbo Frames 9000 since the old SAN was working with these w/o issue).
Thoughts anyone???

Hello CPXGreg
Using a mixed disk array can cause instabilities, so I do recommend that you try using the unit without the WD Black disk for at least testing.
Next, there are various factors that could cause or contribute to a firmware lock like this. Usually this is caused by media server crashing, which then escalates to a full firmware lock. I recommend checking that media server has been turned off for now and any unused protocols. If the unit still locks up I recommend that you contact LenovoEMC support to have a dump report from the unit reviewed. This way we can check what may be at the root of the issue.
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UPS not recognized by Lenovo IX4-300D

Hi there,
My new IX4-300D is not seening Xfinity Pro Series 2000VA 1200W Uninterruptible Power Supply connected by USB.
QNAP TS-269L on the same subnet has no problem seeing the same Xfinity UPS.
QNAP TS-269L is presently setup as a master. In GUI added IP addresses for QNAP TS-459 Pro II and Lenovo IX4-300D as slaves.
QNAP TS-459 Pro II sees the UPS on QNAP TS-269L, but Lenovo IX4-300D is still unaware of the UPS.
I am using GUI on QNAP and IX4-300D because I am not familiar with Linux and command line.
I can connect to QNAPs using WinSCP.
I have two exactly the same UPSs and would prefer to connect IX4-300D to UPS via USB directly.
If direct connectivity is not possible, I would like IX4-300D to at least recognize that it is a slave.
What can be done about it? Please provide instructions. Your assistance will be greatly appreciated!
Thank you!
Tom

Hello TuToTom
I have been unable to find a specific listing of what USB driver the unit uses, however the user manual lists the usb port as the serial connection. With most UPS devices that list the usb port as a serial power it usually means that the unit uses a usb to serial (rs232) adapter internally.
The Lifeline NAS devices support USBHID-UPS enabled UPS devices. Most APC models, dell, and eaton units can or do use this driver. This would be different than the usb connected serial link method.
I recommend contacting the ups manufacturer to confirm how the usb port on your ups unit functions and proceed from there.
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Backup to Azure IX4-300d

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