Backup to PC doesn't complete

Latest desktop software. Stops at about 98%, while "Backing up Smart Card Options 1 of 1 Record". Never finishes, cancel doesn't work. Have to pull the USB cable to stop process, no file is placed in the backup folder. IT USED TO WORK.
Tried pointing the file at two different new folders, one in MyDocs and one off C:\.
tried re-seating the SIM card.
Solved!
Go to Solution.

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB29522 "Error backing up databases" message is received at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software
Hopefully it contains something useful!
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Backup to PC doesn't complete

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