BAD Apple support in Turkey

I have Iphone4, Iphone5s and I am waiting to get help for 6 months
there is no available time-slot on retail schedule even I try every week,
if you are selling a product, you have to help your customers!!
What can I do to let Apple fix my phones?
Thanks.

You posted to Apple Support Communities, a user-to-user technical support forum. Apple does not read messages posted here. You need to contact Apple directly. See the Contact Us link at the bottom of this page.

Similar Messages

Flash Player 10: Bad Apple Support Info

Over on the download page http://www.apple.com/downloads/macosx/internet_utilities/adobeflashplayer.html Apple says:
Flash Player 10.0.22.87
System Requirements
* Mac OS X 10.1 or later
* 500MHz PowerPC G3 processor or higher
* Firefox, Safari, and Opera
Please note: you can download the updater but it won't install on OS X prior to 10.4. So Apple's information is wrong.
If a site has media that requires Player 10, you won't be able to view it with Flash Player 9 and your browser may hang.
The "need to update Flash" message appears, for example, on videos at Huffington Post.
The beachball of doom appears, for example, on videos on Daily Kos.
This based on problems on a G4 running 10.3.9 / FP9 / Firefox 3. If you try to play certain videos which apparently require Flash 10, Firefox goes into infinite beachball land until you execute a Force Quit.
These problems do NOT appear on my Dual Core running 10.4.9, same version of Firefox, and Flash 10.

I repeat: Apple's information is wrong.
From Adobe's Flash Player 10 site:
http://www.adobe.com/products/flashplayer/systemreqs/
Platform
Browser
Mac OS X v10.4 or 10.5 (PowerPC)
Firefox 2.x, Firefox 3.x, AOL for Mac OS X, Opera 9.5, Safari 3.x.
Mac OS X v10.4.x or 10.5 (Intel)
Firefox 2.x, Firefox 3.x, Opera 9.5, Safari 3.x
--- and ---
Note
Flash Player 10 is not available for Microsoft Windows 98, Microsoft Windows ME, *Macintosh OSX 10.1 – 10.3,* and Red Hat® Enterprise Linux 3 and 4 operating systems. To download the latest Flash Player 9 for these operating systems, visit the following TechNote.

What is the Apple Support Phone # in Turkey

Apple Online Store
On Apple Turkey website it is written that :
Telefon ile alışveriş yapmak için Pazartesi-Cuma günleri 09:00-18:00 saatleri arasında; sabit hattan
00800 448 829 873 numaralı telefonu (ücretsiz)
But this phone number given, 00800 448 829 873 doe not connect anywhere.. An automated message says , "You dialed a wrong number !! "
What is the real and right number to reach Apple Support in Turkey ?
Thanks
NoyanS

Turkey
00800448829878
3. Free phone technical support number is not accessible by mobile phone.

I am at Ramstein AB Germany. My iphone screen was smashed badly on the flight to Germany this morning. WHEN I access apple support for this subject it gives me 3 options call now, call me now or call me later. As I am in Germany with no coverage and no

I am at Ramstein AB Germany. My iphone screen was smashed badly on the flight to Germany this morning. WHEN I access apple support for this subject it gives me 3 options call now, call me now or call me later. As I am in Germany with no coverage and no working phone none of those options will work. Can you get this e-mail to someone who can help. My iphone serial # is C38xxxxxx. 1) I need to know where and how I can get a replacement somewhere nearby in Germany 2) If 1 is not an option I need to set up an appt to get a to get a new iphone at an apple store in Atlanta GA in the evening of 11 July.
Thank you very much, Phil Edelen
<Edited By Host>

Thanks, my wife is the one serving I am retired and trying to follow her as much as I can.
I will schedule an appt for my next time stateside. I have spent too much time on many Apple web sites trying to get an e-mail to communicate with anyone at Apple to no avail, only phone numbers. I guess if you are overseas with no international access you are out of luck communicating with them. I did find one e-mail address but the reply was computer generated and provided useless links.
If anyone has any e-mail address for anyone at Apple I would appreciate it.
Thanks again,
Phil

Apple Id / Itunes Password / Bad Customer Support

Please help me if you can. My daughter last purchased on her iphone on Thursday and I got a bill for it sent to her email which is her apple id as well. When she went to log in Friday it said her password was incorrect. We have tried everything ........apple won't send an email to reset and it says her birthday is wrong. We filled out the apple support and have been back an forth for three days and he now the man tells her her apple id does not exist and it's ____ which is her sisters id. They both have there own apple id and have my paypal set up to pay. But their receipt goes to their email.
Why would apple now say they don't exist? They've had these for over 5 years even back with the ipod days. Now we have iphone 4's and ipads and they all the sudden just don't exist? So if I set up a new one we loose all our purchased music.
So today I call apple for her and the man is so rude he ask me why it was his problem and then hung up on me? With all the ipads and iphones we have we can't switch but I have never been so angry. That was the worst customer service I have ever received in my life.
Does anyone know what to do other than loose everything and start over? All our apps won't update now either so I guess we have to re-purchase all our high dollar ipad apps too? Can anyone please help us?
Thanks, Machell

Hi machell,
It's a shame to hear that you had bad support with Apple.
I assume you have tried the iforgot.apple.com website as the way to recover the password from what you mentioned. You should try checking the Spam folder of your e-mail account as the e-mail can often be redirected there by many mail suppliers.
If you do not have the e-mail there and cannot recover by security questions then you would need to contact the iTunes store team as the phone support has no access to personal details like passwords. However it also seems like you have done this (via http://www.apple.com/support/itunes/ ?) if that is the case then you should have got a reference from the e-mail contacts?
I would personally try the iTunes support site again, detail the issues you are having exactly and attempt to resolve it via that support route, should you still be having issues then depending on your location you would probably be best to contact AppleCare phone support and let them know you are having no joy with the web support to see if they can do anything further (before this be 100% sure that you have provided all the correct into to the iTunes store team and no spelling errors or something small like that).
Hope this helps.

Can I recover data from a reformatted hard drive? I did not do a back up prior to talking to Apple Support and the guy having me delete the hard drive and start anew. My bad but is all lost??

Can I recover data from a reformatted hard drive? I did not complete a back up prior to talking to Apple Support and the guy having me delete the hard drive (10.5.8) and start anew (10.6.3). My bad but is all lost?? Years of very important information....

You will need to purchase reovery sofware such as such as FileSalvage
http://subrosasoft.com/software/filesalvage
You can download a demo copy that will tell you what it can recover
If you want to recover that you must pay for the software then
When you do the recovery, you will need another disk drive to receive the recovered files
Having install a new operating system on the disk after the retformat is going to gradually reduce the amount of data that this software will be able to recover for you
Allan

Where do we post issues about bad apple customer support

where do we post issues about bad apple customer support?

Well, these are user-to-user forums. I'm not sure that posting complaints about Apple customer support here would be a) productive (what can we really do?) and b) acceptable under the terms of use, though I'm not sure. My inclination would be to write a letter directly to Apple. Even in this email age, "real" letters seem to command more attention.
Best of luck.

HT201359 Error message when purchasing on itunes "contact apple support." Apple support refers me to the Terms and Conditions.... No further help from live support person. Unable to spend $ in Apple Store. Seems like a bad business model... Anybody?

I'm getting a contact Apple Support message when trying to purchae in itunes. Unable to buy anything. Live support says "read terms and conditions". No place to confirm acceptance. No additional help available. Seems crazy - All I want to do is give them my money....Anybody?

This is a follow up. Finally, after almost 72 hours, I recieved another email from the original iTunes support representative. According to her, the problem is that one or more of my songs on the account are either not eligible for the upgrade or the file is corrupted and can not be upgraded. In short I cannot use the "Buy All" feature because I will always hit this roadblock. The only way to resolve this, is to upgrade each song individually or select a few songs at a time to upgrade.
I will have to do this until I get the song or songs that is causing the problem. Once I have identified the song(s), I can chose to repurchase them and get a refund. All songs today are at the DRM free format so repurchased songs will automatically be the upgraded file.
So I'll now begin the upgrade of the 314 songs. I guess it could be worse.
Okay, I got an answer and an offer of a refund, but this answer certainly could have been provided three days ago. Am I being unreasonable?

Hi, I got an Error 23 when trying to restore my phone. Apple support centre says its a hardware issue without doing anything to come to this conclusion. They will not tell me how to escalate this case. Please let me know if there is a way to escalate.

One day when tried to restart my iphone 4, I got a screen asking me to connect to itunes. Itunes asked me to restore my phone. When I tried to restore, I got an Error 23 saying it cannot be restored. I tried the phone support. They asked to contact the service centre. I then tried the service centre guys. They clearly did not know what Error 23 was. They asked to contact the apple support again. After 2-3 guys tried to blow me off saying it is a hardware issue, I asked for a senior analyst. Apple support assigned a senior guy who said he will contact the engineering team. After 2 days, I was told that the engineering team has confirmed that this is a hardware issue.
What I am surprised about is that no one seems to have done any analysis or debugging to figure this out. How do they decide that this is a hardware issue?
The first time I tried it from my laptop and got this message. The support guy told me that my laptop may have an antivirus software which may be causing this issue. So I took it to the service centre. They tried the same restore from their machine and got the exact same error.
The senior analyst that was later assigned to my case, again asked me to restore from my machine. I got the same error.
Basically what they had verified in all these activities was that I was getting error 23. I dont know how they decided that this was due to hardware issues?
Online documentation on Error 23 is vague. It is bunched long with other error codes. There is no clear explanation of what Error 23 is.
But most importantly It says 'In rare cases, this may be a hardware issue'.
So if it is a hardware issue in rare case, how was my case deemed to be a 'rare case'?
When I asked them to escalate this, they said that there is no way to escalate.
I have had a horrible experience with Apple support. Till this point I used to think of Apple as a class apart. But now I am totally disillusioned.
My phone was about a year and a half old. I dont mind it if it actually turns out to be a hardware issue. I will take it as my bad luck.
But I dont see how the support guys decided that this is a hardware issue. I need to know.
And secondly I am shocked that Apple has no escalation path.
Can anyone please help?

Hi @imobl,
You sound like an Apple support guy who hasn't been able to answer my questions.
To respond to some of the points you made,
- I did not ignore Ocean20's suggestion. If you has read my post, you would have known that I took my phone to the apple service centre where they tried this restore on THEIR machines. I am assuming that Apple guys know how not to block iTunes. So I actually do not understand your point about me trying the hosts file changes on my machine. Do you not believe that apple tested this issue with the correct settings?
- you also give a flawed logic of why the issue is a hardware issue. You mentioned that If I thought that the issue was with the software, i should try a restore and getting it to work. The problem is that my error (23), and many others comes up when the restore fails. And you would be astonished to know that not all errors are hardware errors. Sometimes even software errors prevent restores. Funnily enough Apple itself mention that 'in rare cases, error 23 could be hardware related'.
- all Apple has done so far is replicate the issue. I don not know how anyone can conclude that the issue is a hardware issue.
And by the way, I am not certain that this is a software bug. Again if you read my Posts, you will notice I only want a confirmation,/proof that the issue is hardware related as they mention..
Please refrain do. Responding if there is nothing to add.

My Mid 2007 24" iMac has been a bit laggy on Yosemite and getting worse every day, so I went to the Apple Support pages on Apples website looking for help and thought I'd found some. This is what I did and it made everything 100 times worse :(

So here is what I found and what I did to try to alleviate the RAM eating upgrade named Yosemite. This guy has helped quite a few people, you can read all the comments and I gave it several tries this morning.
Oct 23, 2014 10:59 AM
I post this hoping to help those users who, like me, are experiencing high CPU usage and massive memory leaking with OS X core services and apps, leading to slow performance and battery drain.
I've tried everything mentioned, but found the right combination of steps to follow. I've tried this with seven different Apple computers, including mine, and has worked well so far. I applied this method yesterday to give these process a 24 hour window to fail again, so far everything good.
First step: disconnect any external or secondary monitors, if any is present. The video memory allocation leak can also happen if you have a system with an integrated card, like Intel, with no external monitors attached.
Second step: Shut down your machine and enter Safe Mode (press shift once you turn on your computer again, more info below). Once you're there, fix your disk permissions.
Guide of how to access Safe Mode: OS X: What is Safe Boot, Safe Mode?
Third step: From Safe Mode turn off your machine again and reset your System Management Controller (SMC). There are different methods, depending on machine, to do this. To know what method applies to yours read the following guide.
Intel-based Macs: Resetting the System Management Controller (SMC)
Fourth step: Once your machine completes a full boot after resetting the SMC turn it off again and reset your PRAM (THIS IS THE MOST IMPORTANT STEP, BUT THE PREVIOUS ONES ARE ESSENTIAL FOR THIS ONE TO WORK). The PRAM stores small bits of data that indicate our Apple computer how to interact with the devices connected to it, including monitors and video cards. It also affects software.
To reset it you should hold the OPTION, COMMAND, P and R keys in your keyboard immediately after turning on your machine again.You'll hear the start up chime, continue pressing the keys until the machine boots and the chime starts A SECOND TIME, then release. IF YOUR YOSEMITE INSTALLATION LOCKS UP AT A BLACK SCREEN AFTER THIS, DONT PANIC! It's normal, just turn off your computer and let it boot again.
More info about PRAM: OS X Mavericks: Reset your computer’s PRAM
Voila, reconnect your external displays and enjoy your system.
Message was edited by: Luis_Mercado
MacBook Air, OS X Yosemite (10.10)
So here is my EtreCheck report that is a bit above my head but anything in red isn't good I'm sure. I'd really appreciate some friendly advice
EtreCheck version: 2.0.11 (98)
Report generated at
Hardware Information: ℹ️
iMac (24-inch Mid 2007) (Verified)
iMac - model: iMac7,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
6 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR2 SDRAM 667 MHz ok
BANK 1/DIMM1
2 GB DDR2 SDRAM 667 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
ATI,RadeonHD2600 - VRAM: 256 MB
iMac 1920 x 1200
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 2:34:25
Disk Information: ℹ️
WDC WD3200AAJS-40RYA0 disk0 : (320.07 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Data (disk0s2) / [Startup]: 319.21 GB (230.04 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
VIA Labs, Inc. USB2.0 Hub
Generic USB Storage
Western Digital My Passport 0824 2 TB
S.M.A.R.T. Status: Verified
EFI (disk2s1) <not mounted> : 210 MB
Passport Slim (disk2s2) /Volumes/Passport Slim : 2.00 TB (1.62 TB free)
VIA Labs, Inc. USB2.0 Hub
Apple Inc. Built-in iSight
Apple Inc. Bluetooth USB Host Controller
Logitech USB Receiver
Apple Computer, Inc. IR Receiver
Firewire Information: ℹ️
WD Passport III 800mbit - 800mbit max
S.M.A.R.T. Status: Verified
EFI (disk1s1) <not mounted> : 210 MB
Passport (disk1s2) /Volumes/Passport : 499.76 GB (370.05 GB free)
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Library/Extensions
[not loaded] com.lge.driver.LGAndroidmdmcontrol (4.15 - SDK 10.10) Support
[not loaded] com.lge.driver.LGAndroidmdmdata (4.15 - SDK 10.10) Support
[not loaded] com.lge.driver.LGAndroidndiscontrol (4.15 - SDK 10.10) Support
[not loaded] com.lge.driver.LGAndroidndisdata (4.15 - SDK 10.10) Support
[not loaded] com.lge.driver.LGAndroidrndis (4.15 - SDK 10.10) Support
[not loaded] com.lge.driver.LGAndroidserial (4.15 - SDK 10.10) Support
[not loaded] com.lge.driver.LGAndroidusbbus (4.15 - SDK 10.10) Support
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.4.26 - SDK 10.6) Support
[not loaded] com.markspace.iokit.IOMissingSyncMassStorage (199) Support
[not loaded] com.markspace.missingsync.palmos.classicseize (1) Support
[not loaded] com.microsoft.driver.MicrosoftKeyboard (6.3) Support
[not loaded] com.microsoft.driver.MicrosoftMouse (8.2) Support
[not loaded] com.palm.ClassicNotSeizeDriver (3.2.1) Support
[loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) Support
[not loaded] com.wdc.driver.1394HP (1.0.5) Support
[loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) Support
[not loaded] com.wdc.driver.USBHP (1.0.1) Support
/System/Library/Extensions/MicrosoftKeyboard.kext/Contents/PlugIns
[not loaded] com.microsoft.driver.MicrosoftKeyboardBluetooth (6.3) Support
[not loaded] com.microsoft.driver.MicrosoftKeyboardUSB (6.3) Support
/System/Library/Extensions/MicrosoftMouse.kext/Contents/PlugIns
[not loaded] com.microsoft.driver.MicrosoftMouseBluetooth (8.2) Support
[not loaded] com.microsoft.driver.MicrosoftMouseUSB (8.2) Support
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.26 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungACMData (1.4.26 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungMTP (1.4.26 - SDK 10.5) Support
[not loaded] com.devguru.driver.SamsungSerial (1.4.26 - SDK 10.6) Support
Startup Items: ℹ️
Cocktail: Path: /Library/StartupItems/Cocktail
Startup items are obsolete and will not work in future versions of OS X
Problem System Launch Agents: ℹ️
[failed] com.apple.security.cloudkeychainproxy.plist
Problem System Launch Daemons: ℹ️
[failed] com.apple.ctkd.plist
[failed] com.apple.ifdreader.plist
[failed] com.apple.nehelper.plist
[failed] com.apple.nsurlsessiond.plist
[failed] com.apple.softwareupdated.plist
[failed] com.apple.wdhelper.plist
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[loaded] com.hp.help.tocgenerator.plist Support
[not loaded] com.maintain.LogOut.plist Support
[loaded] com.maintain.PurgeInactiveMemory.plist Support
[not loaded] com.maintain.Restart.plist Support
[not loaded] com.maintain.ShutDown.plist Support
[not loaded] com.maintain.Sleep.plist Support
[running] com.maintain.SystemEvents.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[invalid?] com.tvmobili.artwork.plist Support
[running] com.wdc.raidmanagerstatusmenu.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[running] com.bjango.istatserver.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.hp.lightscribe.plist Support
[loaded] com.maintain.CocktailScheduler.plist Support
[loaded] com.maintain.HideSpotlightMenuBarIcon.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[invalid?] com.tvmobili.tvmobilisvcd.plist Support
[running] com.wdc.WDRAIDDriveService.plist Support
[loaded] com.westerndigital.WD-Drive-Manager-Installer.plist Support
[loaded] net.freemacsoft.LiteIcon.LIHelperTool.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.maintain.ShowUserLibraryDirectory.plist Support
[loaded] uk.co.markallan.clamxav.freshclam.plist Support
User Login Items: ℹ️
Macs Fan Control Application (/Applications/Macs Fan Control.app)
Solar Service Application (/Users/[redacted]/Library/Application Support/Logitech/SolarService/Solar Service.app)
Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
WD Quick View UNKNOWN (missing value)
Internet Plug-ins: ℹ️
Unity Web Player: Version: UnityPlayer version 2.0.2f2 Support
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 2.4.2.4 Support
OfficeLiveBrowserPlugin: Version: 12.3.6 Support
RealPlayer Plugin: Version: Unknown
Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support
DivXBrowserPlugin: Version: 1.4 Support
Flash Player: Version: 15.0.0.223 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0
AdobePDFViewer: Version: 9.5.5 Support
JavaAppletPlugin: Version: Java 7 Update 71 Check version
3rd Party Preference Panes: ℹ️
Flash Player Support
Java Support
Microsoft Mouse Support
MusicManager Support
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Data: Disk size: 319.21 GB Disk used: 89.17 GB
Destinations:
Passport [Local]
Total size: 499.76 GB
Total number of backups: 25
Oldest backup: 2014-05-10 16:56:40 +0000
Last backup: 2014-11-14 17:38:44 +0000
Size of backup disk: Adequate
Backup size 499.76 GB > (Disk used 89.17 GB X 3)
Top Processes by CPU: ℹ️
      3% WindowServer
      1% Google Chrome Canary
      1% coreaudiod
      0% systemstatsd
      0% ps
Top Processes by Memory: ℹ️
174 MB Google Chrome Canary
84 MB Google Chrome Helper
64 MB mds_stores
52 MB Finder
45 MB iconservicesagent
Virtual Memory Information: ℹ️
3.02 GB Free RAM
1.69 GB Active RAM
317 MB Inactive RAM
753 MB Wired RAM
8.69 GB Page-ins
156 MB Page-outs
I hope to hear from anyone even to knock me in the head, lol. Thanks in advance and I'll be around trying to figure this out.

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.FolderActions.folders com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper ' ' 879294308 461455494 3627668074 1083382502 1274181950 1855907737 1848501757 464843899 3694147963 1417519526 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 3301885676 891055588 998894468 695903914 4136085286 ' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^$[0-9]+$ /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' { sub(/ :/,"");print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' 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'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test osascript\ -e sysctl\ -n pluginkit sudo\ smcDiagnose );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA$|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|Roame|SMC:|suhel| VALI|ver-r|xpma' -o -o -k Sender fseventsd -k Message Req SL -o -k Sender Req launchd -k Message Req de: " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure SMC );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;B1&&D13 40 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 38 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 39 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

I put a case on my iPod touch 5 and now there is no sound coming from the speaker. The head phones work though. I called Apple Support and the 2 people I spoke with seemed baffled. Has this happened to anyone and how do I resolve this?

I put a Griffin case on my daughter's iPod Touch 5 and now there is no sound coming from the speaker. There is sound when we use the headphones. Is there a mute function that I may have switched on and if so how do I turn it off?
It was a gift bought by her Godparents in January and I live in the islands so I can't just drive it back to the store to have them look @ it!
Called Apple Support and spoke to 2 people who seemed baffled and who could only suggest I reset the device. Who h has not helped.
HELP!!!!!!!

- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.
Try the following to rule out a software problem
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
Apple Retail Store - Genius Bar
Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replace the jack for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the jack yourself
iPod Touch Repair – iFixit

Problem with apple support , help me plz !! don't remove my thread plzz

hello all first of all please accept my apologies for my bad english language .I'm an American who lived outside of America since childhood. i hope you understand me . i am one of the apple fans that many times i contact with apple support team for solving my itunes problems, some of supports were great But on other side there are many employee in the apple company that they just give us some PREPARED answers without thinking about what i ask them !
i want to report my problem here to get rid of those useless persons and ofcourse those weak answers in the apple company. before of explaining my problem , let me tell you a short thread:
some months ago i bought one microsoft XBOX live CODE to charge my LIVE account , i bought that from a retail store at France. Code was redeemed before i buy that , that was obvious that seller had decide to scam me with a used voucher ! and he did not accept my words and he just needed proof. so i go to microsoft.com on support section then i start talking with online chat support
please help me to solve my problem , please tell me that how i can report some one on apple?
<Edited By Host>

hi bleach i explain whole the story in the post 1 but the forum moderator removed that and this time he EDIT my thread.
i bought 3 iTunes code and i want to know the date and time of redeeming, this issue happened to me manytimes in the past and each time apple support answered me with the time of redeeming of the code.
but some times some persons in apple support they don't help me and they don't give me date and time of redeeming ! and they just give me some prepaid and Irrelevant answers.
all i want to say is that many persons in apple are useless really, and we have report their weak support.
yes you are right we are all users but what we have to do when a bad person support us on the apple ?
yourself just send me a link for this matter :www.apple.com/support/contact
what i have to do on that link ?
where i have put my complaint ??
hey peoples , many support persons in apple have no any Creativity to solve our porblems . what we have to do againts of them ??
many times apple support employees tell us "I do understand how important it must be for you to know the details, but I do apologize as I won't be able to provide any more details regarding your concern."
is it giving the date and time of redeeming so hard? Why he/she can't give me more details regarding my concern BUT others can do ??

How to Prevent Apple Support Communities from Sending Me Emails?

Hi,
How I can I prevent the Apple Support Communities website / tool from sending me emails?
I have disabled all emails in my profile settings (since about six months):
Still, Apple Support Communities keep sending me emails in increasing frequency:
(It is the same account / username / email, I have triple checked that.)
What options other than marking Apple as as spammer do I have left?
Cheers

Hi,
Thank you – that (hopefully) resolves the issue!
Note, that I came to Edit Preferences not through my Profile, but through the link in the "update emails" itself.
The link in the emails (see screeshot) reads: You are receiving this email from Apple Support Communities. You can change your email preferences in your Apple Support Communities Profile.
And the link leads to the "Edit Preferences" page (the "Manage Email Notifications" page is not visible / linked from "Edit Preferences")
According to common "unsubscribe" practices in emails, I would expect that an "unsubscribe"-type of link leads me to a page where I can unsubscribe from the type of email I just received (and not unsusbcribe from 'additional potential future' emails or whatever you would call it in that case).
Hence, this "unsubscribe" link in the email should either go to the Profile page, or the Manage Email Notifications (where I can actualy unsusbcribe), NOT to Edit Preferences.
Hope, someone from Apple reads the above...
( Personally, I think the idea to split between past and future threads is a bad design in the first place )
Daniel

Apple has a problem and the cant solve it. I had some very important call but this new iphone just shut down on me and wont turn on i tried everything u can find in apple support nothing works for me. Anyone know what i can do?

Apple has a problem and the cant solve it. I had some very important call but this new iphone just shut down on me and wont turn on i tried everything u can find in apple support nothing works for me. Anyone know what i can do?

I would instead say you have a problem since nearly all IPs work as advertised. IF you do have a bad phone, take it into an Apple store and get a replacement. Hope you didn't jailbreak your phone though as Apple probably will tell you, you broke it, you fix it.

How do i get my ipod classic 120gb (2008) repaired via the Apple Support (also in german)

Hey Guys!
I have a question about the Repairingprogram of apple. I have here an ipod classic 120gb 2008 model and i want to know how much is it to get it repaired from Apple.
The Problem is, my ipod came in contact with shower Gel and the display is broken and I think also the HDD. (its always restarting till the battery is empty)
The Support Sites don't say anything about the Repairing Price in Europe (Austria) and I don't want to pay money for the telephone support to call this Company for a Information what i already know.
I hope, you guys can help me.
Thanks.
PS: Sorry for my bad english, i had my last Conversation in 2005.
Now in German:
Hey Leute!
Ich würde gerne wissen was Apple für die Reparatur bzw. den Austausch des Ipod Classic 120 GB (2008) in Österreich verlangt, da mir Duschgel in den iPod kam und das Display bzw. die HDD kaputt ist (das Ding startet sich andauernd neu). Die Apple Support Seite ist zwar schön und gut, aber sehr uninformativ und es sieht auch so aus als würde Apple für eine Information am Telefon Geld verlangen, unsympathisch.
Danke für die rasche Antwort.
MFG

Start on this page: https://selfsolve.apple.com/agreementWarrantyDynamic.do. Although it begins with warranty, once it has determined that your iPod is not covered by warranty, you should be able to follow steps through finding Apple authorised service providers, local to you, who will be able to help you.

BAD Apple support in Turkey

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