Bad black ink cartridge #74

new #74 black ink cartage prints on paper fine but when I printed photos the black ink smears. The colors are fine. Other cartridges have printed fine is this a bad batch. Do thy have any lot # or mfg date on the packages? Seems if I return it to the store for an other one the store would have the same batch and hence the same problem.

lawnmowerman wrote:
new #74 black ink cartage prints on paper fine but when I printed photos the black ink smears. The colors are fine. Other cartridges have printed fine is this a bad batch. Do thy have any lot # or mfg date on the packages? Seems if I return it to the store for an other one the store would have the same batch and hence the same problem.
Are you printing on photo paper? If so the black cartrdige will not be used if you have selected the proper paper type. The black cartrdige suses pigmented ink which is not compatible with photo papers. If you select photo paper in the printer settings it will properly use the color cartrdige to print black.
Regards,
Bob Headrick, Microsoft MVP Printing/Imaging
Bob Headrick, HP Expert
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Hi berni7 ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
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"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Bad black ink cartridge #74

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