Bad CD with Ext USB DVD Drive

Greetings,
Who do I need to contact to get a replacement software CD for the External USB DVD Drive that I just bought. The drive seems to be working but when I put the CD in it sounds like its grinding gravel and it then displays a message that it is not responding. Never can access the software on the CD or even view it in file manager. I've looked around on the HP support site and all it does it run you around in circles and never anyone to email about the problem

I have run diagnostics on the hard drive - there are no failures.
Again to go over my problem -
 Restore to out of the box condition from the hard drive fails
All seems to go well until starting windows for the first time has a page fault,
 the page fault screen goes away before I can read it, the computer reboots in Startup Repair
Startup Repair informs me Windows cannot repair this computer automatically.
No error codes found in the Diagnosis and repair details the  root cause found is Failure while setup is in progress.
So I use the restoration DVDs and get error 1012.
Reading up on official HP advice related to error I get advice to firmware upgrade the internal CD/DVD drive, which failed some time ago.
There is also information about Build ID numbers. The build ID number  is 71NAv3XrA3 on the label and the same one reported by BIOS setup.
If replacing the internal CD/DVD rom would make the restore processes work better that would be a useful piece of information.
As it stands I have a computer that passes all dignostics, except has a bad internal DVD, that will not accept any of the Restore methods I thought I could count on working.
Regards Tom M.

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