Bad connection speed - Tried everything

Hi,
I currently have BT Total BB. Based on the BT website, my speed should be 6mb. Based on various websites i have seen and based on my line stats, i should be recieving 8mb.
My line only connects at 2/3mb's at most. I have brought new filters, new modem and run the router of the test socket.
Anything else you can think of that could be the problem?
Thanks
Solved!
Go to Solution.

The fastest my modem it will connect at (ever) has been 3mb and most of the time 2.5mb. Based on what ive read and seen, i believe it should be much faster than this, somewhere around 8mb+ (based on line distance and line figures) and 6mb from BT Checker.
Please let me know what your thoughts are.
Heres a low down of the equipment
Router - Netgear DG834G (also tried Home Hub which connect at same or worse speeds)
Not connected to master / test socket, but has iplate fitted (have also plugged directly into the test socket and this made no differnece)
Exchange information from Kitz
Distance:-   Direct:         954 metres
    (appx)*   By Road:    2.57 km
    Status
   ADSL enabled:   March 30, 2000
   DSL Max enabled:   March 30, 2006
   SDSL enabled :   Enabled
   21CN due : (PSTN)    N/A
   21CN WBC (Broadband)   Enabled 09.11.08
   Broadband Access†   Market 3
Connection information
ADSL Link     Downstream   Upstream
Connection Speed   3104 kbps   448 kbps
Line Attenuation   35 db     10.5 db
Noise Margin     14 db      24 db
BT Profile page info
Download speedachieved during the test was - 2594 Kbps
For your connection, the acceptable range of speedsis 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :3104 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 20.19:19.41:60.41 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
>Upload speed achieved during the test was - 358 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbp
I just believe that if i am using an up to 20mb service then getting only 2.5mb seems wrong. I have changed filters, modems, sockets, used the test socket, iplate and more to rule out any internal wiring / internal hardware issues.
Thanks

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Test1 comprises of two tests
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BT speed test results:
Download speed achieved during the test was - 537 kbps
For your connection, the acceptable range of speed is 2000-7150 kbps
Your DSL Connection Rate: 9081 Kbps(DOWN-STREAM) 1026 Kbps(UP-STREAM)
IP profile for your line is - 8011 Kbps
Info from my router:
Mode:
ADSL2 PLUS
Type:
ANNEX_A
Status:
Showtime
Downstream
Upstream
Rate (Kbps):
7649 kbps
1025 kbps
SNR Margin (dB):
10.0
6.2
Attenuation (dB):
38.0
21.8
Output Power (dBm):
0.0
12.3
Super Frames:
5775826
5775827
RS Correctable Errors:
21805
65517
RS Uncorrectable Errors:
134
1
HEC Errors:
935
0
Total Cells:
1419
34653
Data Cells:
229809078
29460317
Bit Errors:
0
0
Connection Up Time :
1:03:21:50

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          Auto backup: YES
          Volumes being backed up:
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                              Backup size 0 B > (Disk size 0 B X 3)
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          843 MB          Wired RAM
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          0 B          Page-outs

Tried EVERYTHING!!! HELP!!! iTunes could not connect to the music store...

HELP! I have tried everything...I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct and network connection is active, then try again."
I have a 60GB video ipod. OS Windows XP Service Pack 1. Dial up AOL. No firewalls, checked connections, followed all instructions on the support page, contacted customer support via email (see responses below), contacted AOL (referred me back to iTunes), iTunes referred me to customer support number for iPod (which I called, and they referred be back to iTunes customer support via email). After emailing customer support and receiving a general response, and replying to each response, the email said they were not technical support...read all emails below beginning with the most recent:
Subj: Re: Connect; Follow-up:
Date: 1/19/2006 6:04:50 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. We're sorry to hear you are still unable to connect to the store. At the end of this email we have included further possible solutions to the issue you are encountering.
We're also sorry your iTunes Music Gift email didn't reach the recipient. The gift code you purchased is ... The recipient's ISP may have inadvertently blocked or filtered our email, thinking it was spam.
If you purchased your gift using iTunes, you can resend it with a few simple mouse clicks. Just follow these easy steps to resend an unredeemed music gift to any address:
http://www.info.apple.com/kbnum/n301476
If you would rather email the gift information directly to the recipient using your email program, we've included instructions for your recipient and the gift code below.
1. Download and install the latest version of iTunes. You can download the latest version, free-of-charge, from our website.
http://www.apple.com/itunes/download/
2. Click the link below to launch the iTunes application and view the gift page.
http://www.itunes.com/go/songcode/
3. Click Redeem.
4. Copy this gift code and paste it into the Redeem code entry box.
Again, we're sorry you are still unable to connect to the store.
First, please make sure you're using the latest version of iTunes before you access the iTunes Music Store. You can download the latest version of iTunes from our website.
http://www.apple.com/itunes/download/
Also, some software that you install on your computer can affect the way your computer sends and receives information from the Internet. A few examples of this software are:
* Firewalls
* Internet security software
* Privacy filters
* Web accelerators
* Ad filters
If you cannot use the iTunes Music Store, try disabling this software temporarily to identify the culprit. Then, please refer to the documentation that came with the software to allow the iTunes Music Store to connect to the Internet. For your reference, these domains need to be permitted to send and receive data from the Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
For more instructions on configuring your 3rd-party software, please contact the software manufacturer. If your web accelerator appears to be at the root of the problem, please contact your ISP.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Thank you for your response. I am curious to know why if iTunes does not
answer non technical questions, why I received information when I replied to this
email. Listed below are the previous threads providing technical information.
Furthermore, if this is email is for billing disputes, I would like to have
my Mastercard credited $25.87 for a "gift this purchase/tv show" that I
purchased for my uncle on Christmas Day. I purchased the full first season of Monk.
I previously sent an email requesting credit on approximately January 2,
2006, and failed to receive a response. He never received the gift, or any
instructions about how to download the tv show, and I do not show a credit
appearing on my credit card. I would like to have credit for services not received.
Please credit the following card #XXXX
Thank you.
Emily
Subj: Re: Connect; Follow-up:
Date: 1/18/2006 2:21:12 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store.
The iTunes Music Store team answers non-technical questions about billing,
customer accounts, downloading music, and iTunes Music Store content.
Many questions about your iTunes software can be answered by choosing “iTunes
and Music Store Help” from the Help menu.
For online information, visit iTunes Support at
<http://www.apple.com/support/itunes>.
To access the discussion boards for iTunes and other Apple services, please
visit
<http://discussions.info.apple.com>.
For support for your iPod, please visit:
<http://www.apple.com/support/ipod/>
If you require assistance beyond the complimentary support available online,
please call AppleCare technical support at 800-APL-CARE (800-275-2273). Help
is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. There
may be a fee associated with the call.
Sincerely,
iTunes Music Store Support
Need a quick answer?
iTunes Music Store Customer Service:
<http://www.apple.com/support/musicstore/ww>
iTunes technical assistance:
<http://www.apple.com/support/itunes/ww>
Thank you for your response. I have tried these methods, AGAIN. None of
them seem to work. I also contact my ISP, AOL. Nothing they advised me to do
worked. Has iTunes performed recent upgrades? Just viewing the discussion
boards, it seems like a lot of people are having problems. Having paid $399
for
the 60GB video ipod, I need more than a generic email telling me what to do,
when I already indicated in previous email that I followed the steps shown in
the
support area, which were the same instructions email to me.
Subj: Re: Connect; Follow-up:
Date: 1/16/2006 5:14:47 PM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. Use the steps in the
following article to troubleshoot your connection problem.
I have been unable to connect for more than 24 hours on Windows.
If you haven't been able to connect to the iTunes Music Store for more than a
day—and other customers on our discussion boards aren't experiencing similar
issues—a software or ISP configuration issue may be blocking your access to
the iTunes Music Store.
• Your copy of the iTunes application may be out of date.
• If iTunes is out of date, it will not be able to connect to the
iTunes Music Store. You can download the latest version of iTunes from our
website: ?http://www.apple.com/itunes/download/
• You installed a third-party anti-virus or personal firewall
application.
• You will need to configure your software to allow iTunes to access
the Music Store. You can contact the software manufacturer if you have
questions regarding configuration. Click here for more information.
• You upgraded to Windows XP Service Pack 2.
• Windows XP Service Pack 2, by default, enables the Windows Firewall.
As with a third-party firewall, you will need to configure Windows Firewall
to allow iTunes to access the Music Store. Read this document for more
information. If you have further questions about configuring the Windows Firewall,
contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
• You upgraded to a high-speed or wireless Internet connection.
• A new DSL or cable modem, or even a router, could be the culprit.
These devices allow your computer to access the Internet at a much higher speed,
or route your connection to multiple computers. However, they can also expose
your computer to hackers. To help prevent this, manufacturers of these
products often install firewalls to prevent hackers and viruses from compromising
your system. Although this layer of protection is beneficial, there are
occasions when a device may determine that the iTunes Music Store is a threat to the
computer. If this is the case, you will need to configure these devices to
allow iTunes to access the Music Store. Contact your ISP or the device
manufacturer if you need help configuring your device.
• You switched to a new ISP.
• If you didn't install new networking hardware, your ISP may be
blocking access to the iTunes Music Store. Let your ISP know about this document
which can help your them configure their servers to allow iTunes Music Store
traffic through.
Sincerely,
The iTunes Music Store team
http://www.apple.com/support/itunes/ww/
In a message dated 1/14/2006 8:20:29 AM Pacific Standard Time,
[email protected] writes:
http://www.info.apple.com/kbnum/n300870
Thank you for your quick response. I already tried the link and all
instructions several times.
-The following is my information:
Sacramento, CA
-AOL 8.0 (dial up connection) - (tried downloading 9.0 but always receive
error message)
-The error message received is: iTunes cound not connect to the Music Store.
Network connection was refused. Make sure your network settings are correct
and network connection is active, then try again
Thank you,
Emily
Subj: Re: Connect; Follow-up:
Date: 1/14/2006 8:20:29 AM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
We're sorry to hear that you can't connect to the iTunes Music Store. Your
experience using the iTunes Music Store is very important to us, and we'll do
everything we can to help you fix the connection issue quickly.
This article outlines the culprits that can cause a connection issue. Please
try these solutions:
http://www.info.apple.com/kbnum/n300870
We hope one of these solutions helped you resolve the connection issue. In
the rare event that these suggestions didn't help, please reply to this email
with the following information:
1. Your city and state.
2. Whether you use a high-speed Internet connection, like a cable modem or
DSL.
3. The name of your Internet Service Provider.
4. The error message iTunes displayed (if any) when you tried to connect.
5. Your approval to reset your password.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Customer First Name : Emily
Customer Last Name :
email :
Web Order # :
Support Subject : Connect
Sub Issue : Can't connect
Comments : iTunes Account Name:
Platform : Windows XPSP1
Error Code :
Other Error :
Comments:
The error message I am receiving is "iTunes cound not connect to the Music
Store. Network connection was refused. Make sure your network settings are
correct and network connection is active, then try again". I have been unable to
connect to the music store for at least 3-4 days. I have been using iTunes
since last October, successfully. I checked all my network connections & they
are fine. I am able to connect to AOL. I even uninstalled and reinstalled
iTunes several times, all successfully, but I am still encountering a problem.
Thank you.
Emily
Nice, effective customer service. I'm at my wit's end. I field customer service calls, and answer emails at work, and the general responses from the iTunes response library are ridiculous. Especially, after emailing me twice technical support emails, they tell me they do not handle technical support questions...
Any help or suggestions as to how I should respond to the next email is helpful...
I also forgot to mention I have been able to connect to iTunes since October 2005, and have been unable to connect for almost 2 weeks now. And, yes, I have downloaded the latest version of iTunes. I was advised over the phone to upgrade to XP Service Pack 2, but it looks like SP2 has issues. ANd, no, I did not download SP2, because the customer support rep admitted he knew nothing to very little about iTunes.
Emily

Emily,
thanks for your posting, it just reflects my experience (although I didn't contact the helpdesk, but after what you wrote I think I can skip that part). I am livin in China and buy from the German MS, worked fine until about a week ago when the download of an album stopped just after 5 songs. I have never been able to connect to the shop ever since.
The interesting thing is, that I get a response from their server in the domain phobos.apple.com (phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront) which I would interpret that there can't be a problem which they always list (Antivirus, Firewall etc...)
So will there ever be somebody from Apple who is going to give a better explanation how to solve the problem ? Or are there already too many people buying iPods and music ???

Hello! I have in my home 2 iMac, 2 iPad, 2 iPhone, and 1 air base extreme. I don't succeed to connect more than one divice from similar type. I tried everything what I knew. I build another network, etc...

Hello! I have in my home 2 iMac, 2 iPad, 2 iPhone, and 1 air base extreme. I don't succeed to connect more than one divice from similar type. I tried everything what I knew. I build another network, etc...
So only one imac, only one ipad..and so on simultain.
More over, all the divices are conect through wifi to air base but are not receiveing internet as i told above.
I need to disconnect one device to have internet on the second one from the same type!
Could somebody help me?
Many Thnaks,
dan

If your network configuration is:
Cable modem > (Ethernet cable) > [WAN] AEBS > (wireless) > Macs, then
AirPort Extreme Base Station Setup (AEBS) w/High-Speed Cable Modem
Modem/Router Power ReCycling
- Power-off the Cable modem, AEBS, & computer(s). (If possible, leave the modem off overnight.)
- Power-on the Cable modem; Wait at least 30 minutes.
- Power-on the AEBS; Wait at least 5 minutes.
- Power-on the computer(s)
Perform a "hard" reset of the AEBS.
- (ref: http://docs.info.apple.com/article.html?artnum=107451)
Setup the AEBS
With the network components powered down, set up the AEBS, using the AirPort Admin Utility, connect your computer directly (using an Ethernet cable) to the LAN port of the AEBS, and then, try these settings:
AirPort tab
- Base Station Name: <whatever you wish or use the default>
- AirPort Network Name: <whatever you wish or use the default>
- Create a closed network (unchecked)
- Wireless Security: Not enabled
- Channel: Automatic
- Mode: 802.11b/g Compatible
Internet tab
- Connect Using: Ethernet
- Configure: Using DHCP
- WAN Ethernet Port: Automatic
Network tab
- Distribute IP addresses (checked)
- Share a single IP address (using DHCP & NAT) (enabled)
Once you verified that you can get Internet access for all of your computers, you should secure your wireless network. To do so, I suggest that you make these changes:
AirPort tab (optional)
- Create a closed network (checked)
Change Wireless Security
- Wireless Security: WPA Personal
Base Station Options - WAN Ethernet Port
- Enable SNMP Access (unchecked)
- Enable Remote Configuration (unchecked)
- Enable Remote Printer Access (unchecked)
Wireless Options
- Transmitter Power: 10%
Access Control tab (optional)
- + <add the computer(s) that will access this wireless network>

Tried everything to increase BT Broadband speed ov...

Quick background story to my question
Used to live a few hundred metres from the exchange. Had BE* for years. Life was good. T'internet was superspeedyfast. In time, we needed a new place to live. Wife and I moved to new house almost just before Christmas 2009. Life was good. T'internet was crappysuperslow. Discovered exchange was in different town 3.2km away (by the road at least) from my new house. Not a huge deal, I'll deal with slower speeds. So I was happy with around 300kb/s+ d/l on the week of activation.
Then t'internet got quickly slower. I phoned BT India. They were actually quite helpful! End result was engineer appeared in my house sometime later. Engineer and his apprentice were awesomewickedsauce and dead pleasant and helpful. They together discovered a few things such as star wiring, crappy old BT face plates, and dodgy extensions (put there by previous owners). I agreed that it could all be ripped out for the sake of making things better. Sync was up to around 2.6mbs (don't recall exactly, but was over 300 kb/s download speed as before).
I finished reading the BT Speed Wizard tonight. End result was mostly everything that it suggested had been done over the past year, but just to be sure, I spent time scrubbing around making sure the wire from i-plate to homehub is not running alongside or near to any power cables, phones etc (hence the short uptime on stats below).
My Set Up
External wire enters property directly in to newly i-plated socket. No extension cables. Phone (digital cordless) to the left and Home-Hub V2 to the right (about five foot between them). Cable to router is along the wall high up away from any other cables. Cat5e cable connects my PC to the router (plugged in to port 4). There is a wireless PC but it's switched off just now. I don't have BTFON enabled.
The stats
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 1:09:23
Downstream
1,792 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
13.8 dB / 19.0 dB
Line attenuation (Down/Up)
56.0 dB / 30.5 dB
Output power (Down/Up)
16.5 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
15230 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0
Test1
comprises of Best Effort Test: -provides background information.
Download Speed
1160 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1160 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1792 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps
It has been like this for a while now more or less (have seen SNR up to 13.9), but I've been too busy to have time to think about it in any detail (<3 Christmas holidays).
I have been reading through various forums and links this evening.
I tried http://www.kitz.co.uk/adsl/max_speed_calc.php which suggested I should have an IP Profile of 3000kbs.
Also, I read this thread, and the guy there has similar stats to me: http://community.bt.com/t5/BB-in-Home/Slow-speeds/td-p/92315 and he was syncing around 3200kbs.
I know it's never going be a blistering fast line with current crappy exchange and no FTTL in the foreseeable future, but a few hundred extra KB/s would be the difference during peak-time between my family not being able to go online at the same time without impacting one anothers experience, or being able to stream an 360p vid on you-tube without it stuttering onscreen.
The Questions / TLDNR
Other than moving house is there anything I can do to increase the speed? I'm reluctant to call BT India. I don't think there's anything new to report on the internal setup since the BT engineer was on-site earlier this year. Waiting to see the profile increase doesn't seem to help as I've been sitting on this problem for months now. If anything was going to happen it would have happened by now surely? Should I just be thankful for what I got? Could switching ISP yield better results or would that be worse (not a huge choice at the local exchange)? what about upgrading the router? How about switching to a business tarrif to take advantage of a lower contention ratio?
I'll post another speedtest in the morning.
Any hints or tips you can give would be most gratefully received.

Hi Imjolly,
Thanks for input, much appreciated. I'm still grasping at the fundamentals of all the stats and how to interpret them, so it really helps to have others input. The fact that a 3G mobile has a faster d/l speed is maddening. I'd like to ensure I've tried everything possible to improve the connection with BT before I start looking elsewhere or just wait until O2 mobile only will do the job and remove the landline completely.
I understand that with a longer line length, SNR margin is higher to allow greater headroom across the longer distance, but that each point of SNR is worth more than a few KB. If they are overcompensating at the exchange side and I have a higher SNR than is required, there is hope for me yet. Though with error seconds creeping up, perhaps that's why they have to maintain a higher margin
Also with respects to connection uptime. I was moving cables around just to ensure power cords that could be interfering with the wire from router to i-plate were out of the way. I had to unplug it at that point to untangle some of the cables. Previous to that I'd been away for Christmas, so was switched off.
Otherwise it stays on 24/7. Problem is that it's been connected for weeks at a time and it's never gotten back to what I witnessed early days and after the engineer visit.
here's the stats a few more hours on.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 9:34:55
Downstream
1,792 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
13.5 dB / 19.0 dB
Line attenuation (Down/Up)
56.0 dB / 30.5 dB
Output power (Down/Up)
16.5 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
135729 / 24
CRC Errors (Down/Up)
2 / 2147480000
HEC Errors (Down/Up)
nil / 10
Error Seconds (Local)
1
Test1
Download Speed
1144 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speed achieved during the test was - 1144 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1792 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps
I'll keep a closer watch on it and report back in a week or so, but I doubt it will change much.
Happy Hogmanay, and all the best for 2011,
R. P. Stultskin
PS. Are you a Scotch and Wry fan, they had an awesome character called Reverend IM Jolly on their Hogmanay show)

Bad connection speed - Tried everything

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