Bad crash when printing to pdf in Morningstar software - is it a 64 bit problem?

Question

Had bad crash when printing to pdf in Morningstar Principia Pro software - is it a 64 bit compatability problem? All other software I have can print
to Acrobat pdf, but in Morningstar the Window 7 PC freezes and not even Task manager can
unfreeze the computer. Acrobat worked fine in my old XP 32 bit PC when printing from Morningstar. Recently a webinar using
an Adobe webinar software I was told I must only use a 32 bit browser, so I suspect Acrobat is incompaitble with my new 64 bit PC. Work around solution is to print to Microsoft XPS and then convert to Acrobat but I want to use Acrobat only! Is there a patch for people using 64 bit PCs?
Can someone at Adobe respond to me, please? I have used Acrobat for over 10 years and am very loyal.

Answer 1

Michael: I have tested other programs ability to print to Acrobat and also tested ability for other programs to
export to Excel or Word. The only crash is when printing an Acrobat pdf from Morningstar Principia Pro I get a bad crash. The work around is to print to XPS and then convert the XPS file to Acrobat pdf. To get out of the crash which can't be fixed by Windows Task Manager shut down, is to open the printer file and tell the printer to delete the pending print job.
I'm using latest Version 9.3.4 Standard Acrobat; Win 7 Pro 64 bit, 10 g of RAM, HPE 390t standalone PC, no networking.