Bad Customer Service. Robots take Over Verizon

I just got off the phone with Keith at Verizon Customer Service. I have to say I am terribly disappointed with how it went. I issued a move order in June, from one apartment to the next. I received an email in July stating that the internet could not be installed at my new location. I finally received a bill. And realized they had been charging me. I called customer service to see what was going on. After talking to the robot 3-4 times without getting hung up on, or disconnected. I finally get to someone who could help. The first rep easily cancelled my plan, and understood the situation. The next CSR, did not have any customer service skills at all. Very rude from the start. Telling me that he cannot issue me credit. I told him I received an email stating that the internet was never installed.Here is the email
Thank you for your order for Verizon High Speed Internet.
Although your line qualified for High Speed Internet service during the initial phases of the order process, unfortunately, we are unable to provide you with Internet access on your line ending in 3921 .
A number of factors affect the ability to deliver Verizon High Speed Internet service. For example:
Your home is too far from the Verizon central office from which you are served.
We have reached capacity for the Verizon central office from which you are served.
There is equipment on your line that would result in interference if service were installed.
He then decided to put me on hold while I was talking saying that he needed to call DSL first. After another 10 minutes of holding he comes back and says he cannot do anything because according to DSL it was installed at apartment 33. Now that's fine, except for the fact I asked for a move order at a different apartment. He said that wasn't his fault and there was nothing on the computer that stated there was ever a move order issued so that I had to pay for the months even though I didn't live there. Even though I told him about the e-mails, he just told me " I don't know why the computer would send you that". I thought I could get more all he did was take away one month which he says to me and I quote. "I never do this for anyone". But that is 100$ down the drain for no internet because of a faulty robotic system, and terrible customer service. I will never deal with Verizon ever again.

I am so sorry to hear that Jayroi, please allow me to help you. Please fill out this form so we can access your account, thank you.
Once again sorry for your inconvenience.
Constance
https://www22.verizon.com/content/verizonsupport/
Constance
Verizon Telecom
Fiber Solution Center
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Pandora Doesn't Work on Droid X2-Bad Customer Service from Verizon

This probably isn't news for most Droid X2 users, but my husband can't get Pandora to work on his newly purchased Droid X2. What's really frustrating is that we went to our local Verizon store to pick out a phone for my husband because he wanted to listen to Pandora at work & neither one of us was at all familiar with android phones. We told the salesman that we were newbies & asked his advice on which phone to get. This guy(Fred) assured us that he was a pro & he listened to Pandora all the time on his Verizon phone. He specifically recommended that we get the Droid X2 for listening to Pandora. Unfortunately we did as he suggested & signed on. It took my husband way more than the allotted 14 days to familiarize himself with using the Droid, let alone Pandora. By the time he felt comfortable using Pandora on his phone at home (using the WiFi), it was past the 14 day trial period. That was when he discovered that Pandora wasn't working right on his phone without the WiFi. Naturally he assumed he was doing something wrong. Then we checked into the problem online & discovered that the Droid X2 was infamous for not working with Pandora.
We went back to our salesman,Fred, & asked him for help in getting Pandora to work. This went on for a few weeks and eventually he admitted that in fact Pandora doesn't work on the phone he recommended to us for just that use. We assumed that he would help us in upgrading to a phone that would work since he was the one led us astray. That was when he went into standard Verizon mode & told us that our 14 days were up & there was nothing he could - or would- do to help us. So we contacted Verizon directly & were told the same thing.
Is this kind of bad customer service typical of Verizon? I don't understand what the big deal was about not helping us to fix our salesman's mistake. If we'd made this mistake on our own, I could see Verizon telling us that we were stuck. But we told them we were newbies & asked for their help.
I'm really disappointed because I bought this phone for my husband so he could enjoy Pandora at work. And now he's stuck with 2 years of making do with other services & hoping that maybe Pandora will help him out. Does anybody have any suggestions as to anything we can do to make this sorry situation work? Thanks.

Milkring wrote:
This probably isn't news for most Droid X2 users, but my husband can't get Pandora to work on his newly purchased Droid X2. What's really frustrating is that we went to our local Verizon store to pick out a phone for my husband because he wanted to listen to Pandora at work & neither one of us was at all familiar with android phones. We told the salesman that we were newbies & asked his advice on which phone to get. This guy(Fred) assured us that he was a pro & he listened to Pandora all the time on his Verizon phone. He specifically recommended that we get the Droid X2 for listening to Pandora. Unfortunately we did as he suggested & signed on. It took my husband way more than the allotted 14 days to familiarize himself with using the Droid, let alone Pandora. By the time he felt comfortable using Pandora on his phone at home (using the WiFi), it was past the 14 day trial period. That was when he discovered that Pandora wasn't working right on his phone without the WiFi. Naturally he assumed he was doing something wrong. Then we checked into the problem online & discovered that the Droid X2 was infamous for not working with Pandora.
We went back to our salesman,Fred, & asked him for help in getting Pandora to work. This went on for a few weeks and eventually he admitted that in fact Pandora doesn't work on the phone he recommended to us for just that use. We assumed that he would help us in upgrading to a phone that would work since he was the one led us astray. That was when he went into standard Verizon mode & told us that our 14 days were up & there was nothing he could - or would- do to help us. So we contacted Verizon directly & were told the same thing.
Is this kind of bad customer service typical of Verizon? I don't understand what the big deal was about not helping us to fix our salesman's mistake. If we'd made this mistake on our own, I could see Verizon telling us that we were stuck. But we told them we were newbies & asked for their help.
I'm really disappointed because I bought this phone for my husband so he could enjoy Pandora at work. And now he's stuck with 2 years of making do with other services & hoping that maybe Pandora will help him out. Does anybody have any suggestions as to anything we can do to make this sorry situation work? Thanks.
From the Pandora website located here
Note: We do not support Pandora on rooted or unlocked phones, unofficial OS releases, or custom ROMs.
Trouble Streaming Pandora on Android
If you're having issues using Pandora on Android, try the following steps:
1. Uninstall the app: From the home screen, press the menu key and select Settings then Applications. Select Manage Applications. Scroll down and select Pandora. Then Uninstall.
2. Power down the phone and pull the battery out. Put the battery back in and turn the phone on.
3. Reinstall: Go to the Android Market and search for Pandora.
4. Clear data for Pandora: Press the menu key and select Settings then Applications. Next select Manage Applications. On that page select Clear data.
5. Switching from High Quality audio to Normal Quality audio. From the Now Playing screen, press the phone's menu button and select Preferences. Change the Cell Network Audio Quality to Normal instead of High.

Complaint BAD customer service experience in Hong Kong

I would like to complaint a Apple staff called “Andrew” who worked in Festival Walk Apple retail store in Hong Kong resulting in my wife cannot buy the iPhone reserved within the timeslot provided.
My wife successfully reserved two iPhone 6 Plus 64GB Gold with timeslot 12pm to 1pm (Lunch time period) on 13 Oct 2014 at Festival Walk Apple retail Store in Hong Kong. She queue and waits for assistance. Bearing in mind two different members of staff approached her and said there was a 20/25 min wait. It is fine to wait for 20-25min. But after 20 min later, she asked the Apple staff again to confirm how long she needs to wait for and ask if she whether took the iPhone few hours earlier and later. This is because the she needs back to work.
She asked the apple staff called “Andrew”, he raised his voice and told her that she need to wait now and cannot take the two iPhone 6 Plus 64GB Gold earlier and later. He also said if she would like to take the iPhone earlier, she needed to ask everyone in the queue to confirm if she allows taking the iPhone first. How come the staff response to her like that. My wife needed back to work finally and cannot buy the iPhone reserved!
At first, time management is very bad in Festival Walk Apple Retail Store in Hong Kong is very worst. Why my wife cannot buy the iPhone within the timeslot provided.
Secondly, Apple Staff attitude is very ridiculous. My wife just enquired the staff politely. But how come the staff replied her like that. How come Apple hired a rude staff likes “Andrew” in Festival Walk Apple Retail Store in Hong Kong. He was very rude, impolite to her. What’s going on. The staffs never polite and I can tell you if we treated our customers like that where I worked we would have been fired immediately!!
Does Apple Company provide any training to the staff? My wife and I doubt that any training provided to the staff. Apple customer service is terrible, he really don't care about helping you with a problem.
Apple is a big company over the world. Apple staff is the most arrogant group of people we will ever meet. They provide such worst customer service experience. It is absolutely unbelievable and unacceptable. Great service offers a unique opportunity for businesses that are willing to invest in a memorable customer experience – they can ot-support the competition. But I cannot find any great customer experience in this Apple Retail Store. Please note that Bad customer service is totally affect company reputation. I did complaint those staff “Andrew” on the same day. But there is no any feedback and response from the Festival Walk Shop Manager or Apple representative. It's an absolute disgrace and I wonder why apple don't have a complaint department!

<< Personal comments removed >>
You get to the store ~30 minutes before closing time, your card is declined for insufficient funds, you are told there isn't enough time to go to your bank in order to deposit more funds and return in time to finish the transaction and are surprised when they don't agree to finish the transaction when you return AT closing time?
Glad you finally got your phone, but I too see no reason for an apology from Verizon. Maybe checking to make sure you have the funds to cover the expenditure next time would be wise. You have a smartphone, possibly adding an app to make the funds transfer electronically would have even kept you in the store while you made the additional deposit/transfer. Better planning on your part would have prevented ALL of this.
Message was edited by: Verizon Moderator

Very bad customer service!

I am a photographer and in June 2013 I decided to join the newly launched Creative Cloud single application subscription program for Photoshop CC.
At the same time I purchased a Lightroom standard license (Lightroom was not available on the Creative Cloud at that time).
The monthly price for Photoshop CC with a one year commitment was 24,59 Eur for Europe (I live in Czech Republic). I didn’t quite understand how that translates from the 19,99 USD of the US subscription, but fair enough Adobe is not a charity and they have the right to decide to charge what they want for their products. Plus the subscription prices were clearly showed on their website, so I decided to join anyway.
Honestly I was very happy both with Photoshop and Lightroom and I think they are two fantastic pieces of software so I didn’t mind the price I paid for them.
Then a few months after I get a call from my bank saying that my card has been blocked because it might have been compromised following some online payments I made. And after a little research I find out that (citing the Adobe website) “Very recently, Adobe’s security team discovered sophisticated attacks on our network, involving the illegal access of customer information as well as source code for numerous Adobe products. We believe these attacks may be related.
Our investigation currently indicates that the attackers accessed Adobe customer IDs and encrypted passwords on our systems. We also believe the attackers removed from our systems certain information relating to 2.9 million Adobe customers, including customer names, encrypted credit or debit card numbers, expiration dates, and other information relating to customer orders.
Great, now I am for two weeks without card while my bank gets me a new one (they are not that fast in Czech Republic).
Fortunately I also read online that (citing the Adobe website) ”Adobe is also offering customers, whose credit or debit card information was involved, the option of enrolling in a one-year complimentary credit monitoring membership where available.”.
Honestly I misunderstood that as a one year complimentary Creative Cloud membership and I thought that was very nice of Adobe, they didn’t have to do it, and to me it showed an effort to say “we are sorry” and to try to retain their customers’ trust.
Some time passes and I am obviously still getting charged monthly for my subscription.
So I contact Adobe through the online chat…..turns out that I am not eligible for the one year complimentary subscription (none of the agents actually explained to me that I had misunderstood the offer) but after a bit of complaining and waiting online I get offered a one month complimentary subscription!?!?!.
You can make up your own mind on how to interpret that but to me that meant that Adobe recognized their responsibility but tried everything possible to get rid of me with the minimum possible.
The guy on the chat however said that if I am not satisfied I can ask him to escalate.
I do so and he tells me that I will be contacted within 2-3 business days.
A week after I have not been contacted yet, so I call the support again and I am told that they are very sorry for not getting back to me and I will be (again) contacted within 2-3 business days.
TWO weeks after that chat I finally get a mail from Adobe, which is now offering me 2 months complimentary subscription.
I realize I better take what they give me so I reluctantly accept.
Not even a week after that, I realized that Adobe launched a new Photoshop Photography program where they give the Photoshop CC license + Lightroom 5 for 9.99 USD or 12.29 Eur with a yearly commitment. This is half what I pay now, not even considering the one off Lightroom 5 license that I already paid (129.15 Eur). The special offer expires on the 2nd December (less than a week from now at the time of writing this).
The good news is that existing CC subscribers can ask to transfer to this program for free.
So I contact the Adobe support again and they happily confirm that I can switch to the new program.
BUT I would lose the 2 free months as they cannot be transferred to the new program because it is already discounted.
I spend a good deal of effort explaining that the 2 free months are not a discount but are a compensation for me being without card for 2 weeks so I should be able to retain them, but the support person on the other side of the chat just politely dismisses every argument.
I understand that Adobe did not have to allow existing subscriptions to transfer to the new offer for free, I purchased a service and then a few months after the price went down, fair enough this happens.
If the price went up on the other end I would have still kept my original price.
However what infuriates me is that since any existing subscriber can join the cheaper offer, Adobe has actually penalized me in front of all the other customers and the reason why they have penalized me is that my data have been compromised on their servers.
You draw your own conclusions but to me this is very bad customer service.

This is the transcript of the conversation I had with your colleague over the support chat, then unfortunately my connection dropped and I lost him:
Saka: Hi Francesco.
Francesco: Hello
Saka: I have received your initial question. I'll be glad to check and help you with this.
Francesco: thank you
Saka: Sorry for the wait. Please do stay online.
Francesco: ok
Saka: Francesco, I have checked and see that we have issued 2 months free for the subscription Nov 21, 2013. Your next billing date is on 27.2.2014.
Francesco: but I have already been billed on 02.12
Saka: I'll be right with you.
Saka: Are you referring to Clenství ve službe Creative Cloud s jednou aplikací pro Photoshop (rocní) or Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší)?
Francesco: the first one should have been canceled, the second one has been activated
Francesco: with the 2 months free of charge added to it
Saka: Yes, the first subscription has been cancelled.
Francesco: I have been bulled only 12.29 Eur so it is for the second subscription
Francesco: the first one was 24.99 Eur I think
Saka: Yes, you have been charged € 12,29 for the new order Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší).
Saka: You can continue using the subscription without any issues.
Francesco: so where are the 2 months free of charge?
Saka: We have provided 2 months for your Clenství ve službe Creative Cloud s jednou aplikací pro Photoshop (rocní).
Francesco: those have been transferred on the Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší)
Francesco: as confirmed by your colleague and by the mail I received
Francesco: This is the mail confirmation
Francesco: Užívejte si našich služeb o něco déle Bezplatně jsme prodloužili vaše předplatné produktu Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novější) o několik dalších dnů (62). Nové datum pro obnovu předplatného je nyní 26-únor-2014 (PT). Děkujeme, že jste si předplatili náš produkt! Tým služby Creative Cloud
Francesco: Which confirms that the next billing date for Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novější) is 26/2/2014
Saka: Francesco, we have provided 2 months free only if you are willing to continue subscription till the commitment date. The order gets cancelled since you have purchased for Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší) at lower rate.

I am sick of the bad customer service

I called to set up new service. I had to use my grandson's phone (personal cell phone) who happens to work for AT&T, and these people refused to help me. He was in the other rooom doing school work while I was on the phone with the company to try and set up service. They are not very helpful when it comes to trying to set up a new account. You try to bring your number from another carrier, they transfer you, and you get transferred to another department after you give them your SSN and then it makes you feel as if your information has been stolen.

If I have to keep putting up with bad service with phone service, then I will not stay with who I am with, and I will not try using AT&T service. It seems as if when I have to use my grandson's my personal phone I could get him in trouble when I have to get ugly with these people for not listening to me, and then they decide to talk over you when you are talking, and I am not happy because it is bad customer service. Someone needs to do something about the employees. My grandson has told me that if I have to start writing down employee names and ID numbers and start reporting them, because it seems like this company does not take the concerns of the customers to the caring level, and when you are a new customer, they don't want to help you.

Terrible Transfer Experience - 10+ hours with bad customer service

I've been a Verizon Fios customer for 3 years. For the most part service has been good, though there were a few instances where I've lost internet and cable for no apparent reason for a few days here and there. However, my experience with Verizon Fios over the past few days has been a nightmare. I called Verizon a few weeks ago to tell them that I was moving from an apartment on the 5th floor of my building to an apartment on the 7th floor in the same building. Additonally, I wanted to sign a 2-year contract for phone, tv, and internet. This process went smoothily and my service to my old apartment was to be cut off on 8/10/2012 while the same day my new apartment went get the Triple-play deal on the same day (8/10/2012).
The day finally arrives and Verizon goes 1 for 2 by shutting off my old apartment service (at 6am no less) while not activating my new service. I was told that a servicemen was to be sent between 1pm-5pm. At 4:00pm I call Tech support to check on the status of my order, and they tell me that there are "engineering problems" in my building and there are not enough "ports" for my service, but that a technician is on his way; he's just running late. 6:30pm rolls in and still no contact from a technician or anyone. I call again, 45 minute wait, talk to another support person who tells me the techician is still coming; just running late. It's now 10pm and I call Tech support again. I get tossed around from department to department (Tech Support, Sales, Fiber-Optic installation) and finally I'm told that the "engineering problem" will be resolved in the morning 8/12/2012.
The next morning, 8/12/2012, 11am, no contact at all so I call Tech Support again, 35 minute wait. They now tell me that no technician will be coming out because there's a "serious engineering problem" and they try to schedule me for 8/16/2012. I say that's unacceptable, and that I need a technician out that day (8/12/2012). My customer support puts me on hold for 20 minutes, comes back on the phone, only to hang up on me. I stop trying to call Tech support, and head out of my building around 4pm and right in front of my building is a Fios technician. He says that he's there for another apartment! I ask him about the "serious engineering problems" they're having in my building. He has no idea what I'm talking about and when asked if he'd take a look at our apartments connection, he declines. So at this point, I know I've previously been lied to about my techinical issues and that they couldn't send out a technician until 8/16/2012.
Extremely frustrated, I call customer service tech support again, 45 minute wait, and I talk to Michele who tells me that my order is still pending (yea I figured that) but that it's in the system as only phone and TV, no internet! So it just keeps getting better! She fixes the order to reflect tv, phone, internet and and then connects me to Fios "elite" customer service, to reschedule my technician appointment, and to talk about compensation (first mention of this). I talk to Carolyn{edited for privacy} (SP?) at Elite customer service and she says she is talking to dispatch to get a technician out that day 8/12/2012. I get put on hold for 40 minutes and then Carolyn comes back on the phone to say that she'll give me a call back when a technician has been dispatched. I give her my cell number and say goodbye. Hours go by and no call back. I call back customer service, immediately ask for "elite" customer service. I get put in touch with Ms. C{edited for privacy}. I ask to be put in touch with Carolyn, but Ms. C{edited for privacy} has no idea who I'm talking about. I tell Ms. C{edited for privacy} my story (pretty angrily at this point). I request that she tell me the employee numbers of the people that have worked on my account the past couple of days so that I can make a formal complaint. Ms. C{edited for privacy} tells me my account has only been notated once (the 10pm call I made on 8/10/2012). Ms. C{edited for privacy} offers to reschedule my technican but offers first again 8/16/2012. I say no way, and then she offers me 8/12/2012. I accept reluctantly. I also inquire about the compensation Carolyn mentioned, and Ms. C{edited for privacy} says that she can't discuss that until installation is complete. Ms. C{edited for privacy} says she'll call me Monday (8/13/2012) to make sure installation went accordingly I ask Ms. C{edited for privacy} for a direct line of contact so I can call her. She gives me the number 443-436-3954. I ask her "Are you sure this is a direct line and I won't be on hold for 45 mintues". She says of course. Turns out this number is a voice mailbox number and doesn't put me in touch with anyone.
Sunday 8/13/2012 rolls around. Our techinican shows up on time (hallelujah!!). Lloyd, our technician, is the first Verizon Fios representative who's on top of his stuff. He quickly deduces that the "serious engineering problem" was simply that the people that lived in the apartment before us did not cancel their subscription. Therefore, they were taking up the "port" we needed for service. Lloyd does his job, and in under 2.5 hours. We have TV and internet, but no phone because Lloyd's technical support needs to do some things on their end.
So the tally at the end of this awful expereience:
1) 10+ hours of calling customer service, tech support, fiber optic installation, sales, and "elite" customer service.
2) Over 5 hours of wait time.
3) Spoke with 12-15 representatives with 3-4 different stories for my problem.
4) Complete failure of communication from Fios.
5) TV and internet installed 2 days late
6) Phone still uninstalled
7) Too many lies to count
I am debating if I should just switch at this point, but I'm not sure if Verizon will penalize me (like they haven't done enough already!) . Anyone know if there's a grace period at which to cancel without penalty? Also Moderators, can you please have someone from your "super duper elite" customer service call me cause this issue is still not resolves and I still need to file a formal complaint either with your corporate office or my state business bureau.
Exhausted,
Mike

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
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70/35 VERY SLOW... BAD CUSTOMER SERVICE.. "N" ROUTER

Wow!!! Talk about the worst customer service in the world they out did Sprint. This is day 6 on the phone going into the second hour on hold.. If you want Verizon.. Fios think twice because they have no customer service and just when you think you get to talk to management. The person on the line really just put you right back where you started. Back to the holding game again, just to talk to another untrained person who can't help you either..
Now the problem..
It all started when Verizon offered me the 70/35 internet speed and asked me to renew my contract for additional 2 years, so I did. 2 weeks ago my "new" speed got activated and everything has just gone terrible from that day. The "70/35" speed is now down to "Download - 0.37Mbps/ Upload - 24 Mbps".... I been calling technical support for the past 2 weeks for SLOW speed. So I went through all the troubleshooting and resetting network and all those nonsense that DID NOT HELP ME AT ALL.
So finally all the technical support reps told me to GO and and pickup a "N" router from the Verizon Experience store AT NO CHARGE.. and this should resolve my speed issue.
So I went to the Verizon Experience store,
At the store the "customer service rep/sales manager" approached me and the minute I said customer service/technical support sent me for exchanging my current router to a "N" router, she started getting very rude, and said "customer service is lying and does not know what they're doing", and I must pay for a "N" router to get the 70/35 speed Verizon offered me and yet again she told me to call "customer service / technical support" to send me the "N" router.
SO PLEASE WHOEVER IS IN CHARGE OF COMPLAINT DEPARTMENT PLEASE HELP AS I AM GETTING VERY FRUSTRATED AND I HAVE NEVER EXPERIENCED THIS KIND OF CUSTOMER SERVICE SINCE I HAD VERIZON FIOS FOR THE PAST 4 YEARS.

We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.

Bad Customer Service - no solution for Trial Version for CC install

Hi,
I'm having problems to install my CC apps, since I`m having the issue on the apps keep asking for a serial number.
I already tried all the solutions that I found on the foruns: delete cache, install using English International as my preferences on Adobe Manager App, etc etc
That is only happening on my PC with Windows 7. On My Macbook Pro everything is working fine.
Well, today I tried the Chat option from Adobe Customer service, and after I spend a long time with them, they just dropped the connections when they doint have
anyother solution for me.
It waa bad experience from Adobe.
At least I still have some time to cancell my CC signature If I dont get this solved on the next days.

If you don't get any help at this link then I have to agree that it is a bad Customer Service:
<http://forums.adobe.com/community/creative_cloud>
There's nothing you can do because Adobe in their wisdom decided to have these forums so that unpaid volunteers can help customers in exchange for worthless title called MVP.
They also have a call Center in India where the staff are paid huge amounts (thousands of rupees per month) to help you.

BAD CUSTOMER SERVICE IN NEWNAN

We had very bad customer service at the NEWNAN, GA BEST BUY. I purchased a notebook with a defective part. Returned the netbook back to the store. Geek Squad looked at it and said the hard drive was defective. They would not do anything except after arguing with us finally offered to send it off for repair. We declined becuase my in laws sent a laptop off to be repaired and ended up paying just as much for the repair and they paid for the computer. This was after they were told they would not pay for anything. Also, were only told they had to pay once the computer was sent off and could not get it back until they paid. $300 LATER THE COMPUTER WAS STILL BROKEN! We were lied to and pused around by everyone we talked to. BAD CUSTOMER SERVICE!!!!!!!!!!!!!!!

Hi there and welcome to the Community. What brand of laptop are we talking about and when was it purchased?
Adam
Best Buy Community - Retail, Americas
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Verizon for one you have very bad customer service, for two why does someone who has a one year warranty have to go into the store to replace my samsung galaxy s4 phone, when all it has done for months is over heat?

I dont understand why i would need to go into the store for a replacement phone when i have had my phone under one year just because i have had it under one year. My phone has been over heating and i been trying to get a replacement phone, but i dont really have time to go in the store and i really dont see why i can replace my phone over the phone after one year.
oh and your customer service sucks.
Thank you

Broke new phone Verizon couldn't help even give me form for insurance I pay for in their stores.Seperate corp.Had no Internet waited 2 weeks mail me form.They suck.Did run across 1 dude finially knew his stuff and personally handeled many problems.It was after most working there didn't took me month replacement phone mailed.If customers service person seems new ask for someone can fix problems asap.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

Bad Customer Service! Supervisor Ms Wallace x.1838 I'm dropping Verizon because of you.

I've been with Verizon for over 10 years and I'm so disappointed and frustrated with the Customer Service Manager Ms. Wallace x.1838 in the Columbus South Carolina office that I am dropping Verizon. She was rude, unsympathetic and absolutely not helpful, thankfully my contract has expired. I have paid my bill in full and they can (and surely will) keep the $100 equipment credit I am owed. I'm so tired of being “nickeled and dimed” for my cell service by Verizon. I’m typically not a complainer and any experiences I have had with Customer Service is typically helpful, but not in this case. I’m going with AT&T or Sprint, How about taking a courtesy course Ms. Wallace! You’re truly should not be in Customer Service.

They could care less and they won't even notice you're gone.

Verizon Wireless Network Extender and the Terrible, Horrible, No Good, Very Bad Customer Service experience

It was a dark and stormy night...
For the past eight years, I had been happy with Verizon wireless service. Great coverage and rarely a dropped call. However, all of that changed when I moved into a lovely mid-century modern condominium. The solid concrete walls and ceilings were blocking my attempts to communicate with the outside world (i.e. order pizza).
Enter the Verizon Wireless Network Extender! My own personal cell tower! Alas, the VWNE was $250, which was a lot of money. So, being the resourceful recycling advocate that I am, I procured a refurbished one and hooked it up to my network. Then I called Verizon to begin what would soon become one of the Bottom 10 Least Enjoyable Experiences in customer service history (note: obvious foreshadowing).
The first technician I spoke with was Benjamin, who was actually quite helpful. He noted the VWNE's MAC address and other information before attempting to allow me to access my unit. But he could not. Why? Apparently the unit was still registered to another Verizon customer. He told me the matter would be forwarded to "Verizon Correspondence Support" who would contact the registered owner and get their approval to reassign the unit.
A week later, I called in to ask about the status of my request, but was told by Darryl (another tech from the VWNE department) that the "Verizon Correspondence Support" department did not exist. Did. Not. Exist? Fine, I explained the situation again, and Darryl eventually told me he would submit a special access form which may resolve the problem. He apologized for the mixup, thanked me for my patience, and told me to wait 24-48 hours for his return call with the results.
120 hours later, I called to ask about the status of the change access form because I had not received a callback. Michelle, another representative of VWNE support, told me there was no record of this form having been submitted. No. Record...? After which, she made no effort to help me after reading through my transcript. In fact, quite the opposite. To paraphrase...
"I'm sorry we wasted two weeks of your time leading you to believe we had a solution. Actually, there is no Verizon Correspondence Department, there is no special access form, and no tech will be calling you back. Furthermore, I will not allow you to use our unit because the previous owner hasn't filled out Release Form 27B stroke 6. For all I know it might have been stolen. Perhaps by you? I guess we'll never know for sure, because I won't contact the owner for any reason. In fact, there is nothing I can do to help you whatsoever. But if you like, feel free to throw our network adapter in a landfill. Thank you and have a nice day."
OK Michelle, here's the deal. I don't even WANT this doohickey. You see, all I want is for my phone to work. That's why I am calling you. To get THIS piece of your equipment working, at my expense, so that I can continue to be a Verizon customer. Seems like I'm doing my part. Why is this so difficult?
"Sorry"
Lesson of the story? DON'T BE A MICHELLE. If a customer is in trouble and you can't solve his/her problem, contact a supervisor and work out an alternative. In my example, perhaps Verizon could have provided me with an "official" VWNE? At a discount? Or have a technician sent out to examine the signal? Really, *anything* is better than being brushed off. After being brushed off.
After being brushed off.

Follow up: I acquired another VWNE from a local seller, just in case he had to be contacted for the Nuclear Priority Phone Release Code (geez). Ironically, it wasn't necessary, because said fellow had already left Verizon after too many negative customer service issues. Oops.
The good news is that Verizon was able to properly activate the second unit. I was connected to a VWNE tech named Bertha who was VERY helpful and treated me like a human being. Which made all the difference and restored my faith in humanity. I requested that my story be relayed to upper management so that the hordes of secondhand VWNE buyers wouldn't also get burned by Verizon's "hands off and look elsewhere" policy. Bingo. Finally. Done.
Epilogue: Until Verizon eases up on their needlessly stringent policy, beware the unchecked VWNE! Be sure to get the MAC code and check it with a local store/tech support before buying it.

Criminally bad customer service and unethical contracts

I initiated my service with Verizon in April 2012. I was forced to move from my apartment a few months ago and my new roommates already had internet/TV so I opted to simply cancel my service. I figured there was only 4-5 months remaining on the agreement, so I'd just pay the ETF on that and resume service again down the road.
Instead, I'm being told that a package change I made about a year ago re-upped the contract that I was already under which added another 12 months or so to the ETF and my final bill over $200. I called to dispute this, because I was never informed of this extension when I upgraded, and the customer service representative agreed - submitting for an $80 credit last week. I check my bill again today and the credit has not gone through. I call Verizon and they inform me the adjustment was denied during an audit. Nobody called, nobody emailed, nobody texted to explain this to me. I had to find out on my own. I spoke with a supervisor who advised me that there who informed me that the charge is valid and he would not re-submit for credit. He, like the rep before him, was pretty apathetic to my situation and pretty much tried to brush me off.
Here's my thing... I didn't agree to this contract. I didn't authorize this contract. How is it even legal to re-up a contract while you're barely already under one... let alone how is it ethical to do so? I explained in as simple of terms - either you can re-authorize this contract which will take some of the bad taste out of this experience for me, at which time I will pay the bill promptly, salvaging the possibility that I might return to your company in the future.... OR you can continue disrespecting me as a customer, insist on this extortion of a charge, at which point I will just let it go to collections and settle with the agency for a smaller balance anyway, and take my business to your competitors while bad mouthing your company for the unbelievably terrible customer service I've experienced thus far.
You're a big company, and losing one customer won't break you. I'm simply giving you the choice. Is it smarter to take $120 today or lose $200 (plus hundreds of dollars in future business) tomorrow? What is a customer worth to you?

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Telstra's bad customer service

I've had some bad experiences with Telstra's disastrous customer service over the years, but this one takes the cake. Let this be a warning to anyone who chooses to do business with this dysfunctional company... I decided to install a landline with bundled internet at my country studio. My studio is rented and is one of two properties on the block, the other belongng to my landlord. I placed the order with Telstra by phone and was notified that a technician would visit to make the line connection. All fine and dandy. As usual I was given a four hour window for the technician's visit, which meant I had to wait at home. This was the first (but normal-for-Telstra) inconvenience. The technician arrived and tested an old landline that was already in my studio and told me it needed repair. He was unable to do the repair himself as this was the responsibilty of a different department within Telstra, he explained. Next contact from Telstra came in the form of a phone call from another technician who turned up without notice while I was away interstate. I explained that I wasn't given any notice of his visit and he replied 'niether was I'. So he met with my landlord in the other house, checked the line and said that Telstra wouldn't repair the fault because it ran from one house to the other and not directly from the terminal in the street. Aparently the first technician had a different opinion, or he could have told me the same thing. Incidentally the house to house line was originally installed by Telstra. Then a few days later Telstra's Indian call centre rang me and explained that the phone line had been repaired and that another technician would attend to make the actual phone connection. I explained what I'd been told about Telstra not being able to do the repair, but I was assured it had been done. I was given a new four hour block of time during which I had to wait for another technician to turn up. This day and time came and went without any sign of Telstra. I rang their call centre and was told that the date I'd been given was wrong. Two days later I'm at home wasting another four hours of my time and hoping that Telstra has their act together at last. The four hour block comes and goes with no sign of Telstra. Then my landlord knocks at my door with a slip of paper. The technician had indeed visited but hadn't bothered to talk to me. He instead was quite rude to my landlord and said that Telstra would not repair the line (same story as the second technician gave). Apparently these technicians from the line repair department don't talk to the call cantre. By this time almost a month had passed since I placed the order with Telstra and I'm at the end of my tether. I expect terrible custoer service from Telstra (based on past experience) but this has been the worst yet. The day after the third technician had visited and spoken to my landlord (not me), the Indian call centre rang and asked if I was happy with my new phone connection. I explained that the phone was not connected at all, that I was fed up with Telstra's dysfunctional service and I wanted to cancel my order. The operator explaned that the third technician had actually connected the service as it was ringing. I checked my landline phone (again) and explained that I had no dial tone at my end due to the faulty line. I demanded the cancellation of my order and was advised that the call centre could not cancel orders and that I'd need to talk to a different department. I refused to be placed in a phone queue and demanded that the call centre arrange with the other department to have my order cancelled. After some discussion the operator said he would connect me directly and I was placed in a queue. I waited 10 minutes then hung up (all the calls were made to/from my mobile phone). The next day I receved an email from Telstra congratulaing me on my new phone and internet connection and providing log in details etc. I was not happy. Again I rang the Indian call centre and complained. This time they offered to call me back when they had someone from Telstra's complaints department on the line. I was eventually connnected to someone in Australia who said that they were unable to help but who'd put me through to a different department, the service disconnection department. I refused to be put in a phone queue and the operator promised that someone would call me back within three business days. A couple of days later someone else rang me from Telstra and again they didn't know the full story so, as with every phone call, I had to explain my situation again. This person seemed to have the power to arrange the cancellation of my order. I made it clear that I would not be paying Telstra anything as they had not provided me with a service. The operator said that someone from another Telstra department would call me and confirm the disconnection and the waiving of all charges. Finally, the next day I received a call from yet another Telstra department who tried to steer me into some other solution. I impressed on him that I wanted to cancel my order and he agreed to do so. He explained that I would be billed but that I should ignore the bill as all related charges would be waived. The outcome? Many hours of wasted time on my part. Three visits by Telstra technicians for no result. No service provided. I have never dealt with a more dysfunctional company than Telstra. Their internal organisation and communications are disasterous. I came to understand that one or more of the technicians who visited my home were not Telstra employees but contractors. Between Telstra's Indian call centre, their Australia-based employees, local technicians and local contractors the company has designed a bureacratic debacle. I'll bet the shareholders have been sold a story about efficient cost-cutting strategies. I wonder how much my cancelled order cost the company? How often does that happen Telstra? If only they had more competition....!!!

MORE quality telstra customer service. On wednesday i finally signed onto get cable broadband, although they cant get anyone out to me (in a CBD location) until jan 6th. But thats ok, i work from home and my connection now just about works for me. Anyway after an hour or so on the fone messing around sorting this out i received assurances that my adsl2+ connection would stay on until cable was indeed put in my premises on the 6th. Lo and behold, 930 the following morning, whilst working of course, my internet dropped out. and wouldnt come back on, so i let work know and rang telstra... And im informed after about 30 mins that my connection is off because .... you guessed it.. some moron had processed it without reading the notes they said had been definitely placed on my account... and shut down adsl2+ in preparation... now i know i dont expect too much comon sense but you would think someone might ask themselves.. "do these ppl really want to be without internet for 2.5 weeks over chrismtas/new year"? Anyway for another hour i was cursing and moaning on the phone to every dept and being told that they couldnt do anything for me for 4-5 business days as it would be like a new account. FINALLY someone helped me. and it was back on within 24 hours. Although he did have to re-sign me up for a 24 month contract to do so, so god knows what kind of bill i will get in january. Prob triple payments or something stupid. These clowns have no idea, regardless of what the moderators say on here and telstra apologists.. these clowns could have cost me my job. and all you get from somebody in india or the phillipines who doesnt deserve the abuse is a sorry, we cant help you. I have worked in a a few countries and i have never ever dealt with such poor customer service at telstra.. I implore any and everyone who signs onto these ppl for anything to check with them over and over, ask to be put through to somoene in australia (its not racist just prudent to want to talk to someone who can fully understand you) and make sure they know exactly what you want. Probably wont make a spot of difference.

Laughably bad customer service

The experience:
11 month old Yoga 13 - love the computer overall
Knocked it off the table last night, freaked out, picked it up, not too bad! Broke the middle piece of the DC-in jack, but was able to make it work in the meantime. Simple, cheap part, and a relatively simple fix so I figure I dodged a bullet.
The trouble begins!
1. Call the Lenovo authorized service provider (per lenovo.com) in my area. They stopped servicing Lenovos two years ago, but the website never gets updated.
2. Call the next closest authorized service center (2 hours away from me).
Them: "We only service Think- systems."
Me: "No big deal, this isn't covered by warranty anyway, but can you help me get the part?"
Them: "Best bet is to try eBay."
Me: "Um, is that trustworthy?"
Them: "Yeah, most of the time."
Oh, here we go.
3. Search for part online, find Lenovospareparts.com!!! They're official and authorized! Website says to call since the site won't be updated after Nov 2013 (this is the official parts site?). Okay, I call.
Before even asking for the part number they want my name, email, cell phone number, alternate phone number, and mailing address. Annoying, but they'll surely have the part since this is Lenovo's official number, so I give them all of the info. Finally, he asks for part number -
Lenovo Rep: "Oh, for the Yogas we don't usually have parts in stock, but I'll check." (I get a feeling for how this will go.) "Nope, we don't have it. I can put in a request but that usually takes two months or more."
Me: "I don't understand how you don't have the part. The computer is less than a year old."
Rep: "Yessir, we can repair it for you for a fee."
Me: "Sure, I realize this isn't covered by warranty and there's a fee, but how long would that take?"
Rep: "About a week after we receive it from you. It'll be an $80 deposit to start." (The part itself is only ~$10)
Me: "So you have the part to fix it if I pay you, but you don't have the part to sell to me even though I'm more than capable?"
Rep: "Yessir, while you may be capable, Lenovo doesn't want customers fixing their own computers as it might mess things up and would void the warranty." (The warranty only has about two weeks left on it, so by the time I get it back from them it'll be out of warranty anyway, and to reitterate, this isn't covered by warranty anyway!)
Me: "This is very frustrating and ridiculous, but I realize you're not the one responsible, so thank you for your help." (I worked customer service for years and realize he's just the front line guy, not the one making decisions - no ill will towards him.)
TL;DR: Lenovo site full of bad info. Closest Lenovo authorized service center won't service my 11-month old Yoga, suggest I look on eBay for parts. Lenovo themselves will take two months to find the part for me to buy, but will have the part in a week if I pay them to fix it. Now I'm off to eBay.
I hate Dell as a rule, but the fact they're just down the road and there are parts galore mean I'm going to have to consider them now for computer purchases where I work. I love this Yoga, and wanted to price similar systems for my staff, but I can't risk having to deal with this on a regular basis.

it is official Sony retail and/or repair center and mention on sony web site you can check the link attached
http://www.sony-mea.com/section/servicecentres
Accredited Service Center
Tel: +966 920007669
Tel:
Tel:
Fax:+966 8571284
Modern Electronics Co. Ltd. Khobar-Dammam Highway Al Bawardi Bldg Al Khobar
Tel: +966 920007669
Fax: +966 8571284Specialised in Following Product Groups:Television , VAIO Notebook , Tablet , Digital Still Camera , DSLR Camera , Camcorder , Blu-ray / DVD Player , Audio , PlayStation , Mobile Phone , Projector
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Bad Customer Service. Robots take Over Verizon

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