"Bad Encrypt Dictionary" message

My customers are suddenly getting the message "Bad Encrypt Dictionary" when trying to open our PDF catalog on our website.  I tried opening the catalog from my computer and it opens just fine.  I'm using IE8 and Acrobat 9 Pro.  Not sure if any of that makes a difference.  If anyone can shed some light on this issue I'd really appreciate it.

I had a similar issue.  Here's what I did:
(1) Save the PDF so it can be "read" by at least adobe 6.  Go to File>reduce file size> click on adobe 6.
(2) Post this new file to the web.
(3) You can also provide a link to the most uppdated reader and give your customers an option to download the most updated reader, even if they have adobe acrobat.  
What's happening is that they likely have an older version of adobe acrobat and that version will not "read" the catalog you created in either the newest or newer version of adobe.
At least this has been my expereince.
Hope it helps.

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