Bad Experience with Phone Upgrade

I have three lines with Verizon and I've had them for over 2 years. All of my accounts are eligible for an upgrade. I wanted to upgrade my wife's phone and I saw an LG Octane available free (after the **bleep**, time-wasting mail-in rebate) online. I started to upgrade online, but had a few questions about how it would affect the other two lines. I called Customer Service about the questions. I asked her if, since I had her on the line, I could go ahead and process the upgrade that I saw on the website while I had her on the phone. She said yes, and processed the upgrade. Well, my bill comes and I find a $160 charge for the equipment. I called the billing department this morning to find out what happened. They said I needed to order online. I told them that the rep I spoke to indicated that I would get the same deal when I ordered the phone. Now, these braintrusts want me to FedEx the phone back to them so they can cancel the upgrade, just so I can go back online and order the same phone for free. I asked to speak to a supervisor. I was told I would be called back. Haven't received a call yet. I've been with just about every cell carrier in the country and done many upgrades in the past. Never had a terrible experience like this. Customer Service (or lack thereof) gets a big fat ZERO on this upgrade.

Hi leonehouse1,
I’m very sorry if this experience did not match up with what was described to you at the time of purchase.
It is correct that we charge a service fee of $149.99 for smartphones being replaced and if you choose to have the replacement phone sent to you right-away we would place a $250 hold fee authorization charge to your account. Once we receive the defective phone back from you we would release that $250 authorization from your account.
I did look at your service request and show the replacement phone was delivered to you on 12/16/2014. Do you need anything from me?
Thanks for posting,
Allan|Senior Social Media Specialist | Best Buy® Corporate
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Bad experience with Verizon Fios Internet and Customer Service

I had an extremely bad experience with Verizon Fios Internet service and I will never use Verizon again.
In August 2014, I called and installed the Verizon Fios Internet and phone bundle. I asked the customer agent several times if I will be charged anything before the installation of the Internet and phone service. She said, 'No, we will only start charging after the Internet and phone are installed at your apartment'. I went to the store and picked up the router and phone and installed it at home by myself. The router did not work. I called Tech support and they said it will take several days for another available agent to come and look into the issue. I decided to discontinue the service and closed the account that same night.
At the end of the month, I received a bill of $80 of activation fee for the internet service. Nothing was ever activated, my internet router did not work, and I got charged an activation fee for a service that I did not even start using. From August to December, I called customer service over 10 times and some of them said they will waive it while the others said it's a non-refundable activation fee. One lady said, 'Ma'am, the activation fee starts when you placed the order, the warehouse received it and packed the router in the boxes....' Isn't that ridiculous? If that's the case, please ask all your customer representative to say a clause before new customers open their account: Are you aware that you will be charged a non-refundable activation fee once you open the account regardless of whether or not you use the service or not.
So after 3 months (November 2014), I decided to get out of all these troubles and paid off my $80 activation fee. They put the bill in the collection agency and I called them and paid the overdue balance. Then in December 2014, I received a statement saying I have a $3.11 overdue balance. The collection agency told me that they will charge me for the whole activation fee and a $3 transaction fee for the transaction. So now Verizon came back and said I owed them the $3 because I paid the collection agency their transaction fee.
I am very disappointed and furious about the whole Verizon operating system. Charging a customer for an activation fee for a service s/he has not consumed or used does not make any business sense. In addition, they do not know how to coordinate with the collection agency on overdue bills. Give the customer a heads-up that they will be charged a transaction fee on top of the overdue balance, and that transaction fee does not count towards clearing the balance.
I have completely lost my confidence in Verizon albeit the many good feedback from my friends.

Hi crystallau52,
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

Grey screen issue with 10.5 & 10.5.1 - bad experience with Leopard

Here's a quick overview of my bad experience with installing Leopard:
*1st attempt:* Upgraded Tiger 10.4.10, was greeted with the blue screen. This was an APE issue.
*2nd attempt:* Archive and installed above install. This is where the continuing issue first occurred. The issue being on the first or second reboot after a 'successful' installation, I get the grey screen and spinning gear loop. In verbose mode I see this recurring loop:
Mez com.apple.launchd[1] (com.apple.nDNSResponder |xxx|) : posix_spawnp("usr/sbin/mDNSResponder", ...): No such file or directory
xxx = incremental value, it adds 1 each time the error cycles, which happens roughly ever 10 seconds).
Additionally, Disk Utility reports this error: Error: The underlying task reported failure on exit.
*3rd attempt:* Erase and install. Same issue as 2nd attempt occured.
*4th, 5th, 6th attempts:* Bought a brand new hard drive to replace the old one. This was an idea that was raised on another one of my threads. People thought I could have bad sectors. Tried upgrading and archive install from 10.4, no. Erase and install, no. Same issue as before.
*7th attempt:* Tried swapping out the RAM from a friends MBP (who has successfully upgraded to Leopard). No, same failure as before.
*8th attempt:* Tried using his Leopard disk. NO!
*9th attempt:* My last attempt so far... Erase and install, then applied the 10.5.1 update. It all went well, but it always has, until the point where I reboot. It successfully rebooted once, but to be sure all was fine (before using the migration assistant) I rebooted again... Oh what a surprise, it doesn't work anymore. Same enraging loop.
*Any new ideas people, I have faith that there is some genius out there who can provide me with a solution. I will love you forever if you can help me.*
*Quick question:* Do other people see the dialogue box that appears before the computer restarts...
"Updating Boot Caches - The Boot caches are being updated, the system will shutdown when this task is complete" (It's sort of along those lines. I don't have enough time to write down exactly what it says)??
Oh well, back to my newest backup (10.4.11).
*Fingers crossed for 10.5.2 :D*

THANK YOU!!! At least preliminarily...
I've spent the last three hours researching and troubleshooting my greyscreen dilemma, and your post is the only one that seemed to work so far.
I installed Leopard 10.5 onto my G4 Dual 1.25 Mirror, successfully restarted after the install, then had glitchy problems including being unable to run Software Update or even run the Leopard Update after downloading it from the apple website. So I restarted the computer (after removing the Install DVD and shutting the drive door) and found myself stuck at the grey screen with the spinning ball.
Nothing worked. I couldn't do anything to get it to boot.
After researching, I booted into single user mode and ran mount -o rw,remount / # (from this thread: http://discussions.apple.com/thread.jspa?messageID=5796214&#5796214) and when I exited and it began to boot I saw it get stuck at mDNSResponder line prompt, repeating the line prompt every 5 seconds or so and never getting anywhere.
Then I found your post and changed permissions as you mentioned, exited and it booted up successfully. I then immediately ran Software Update and installed the Leopard 10.5.1 update and now all is well again.
Insane for this to be required. I barely know what single user means and would have sent this computer in to Apple if I hadn't found your solution.
Hopefully the next person who searches on this problem will find this and save themselves a horror story too. Thanks again.
Jeff

I had a very bad experience with apple maps. It is not at all useful. How such application is developed by apple I dont undersatand. Pl help me how to remove it from my Iphone. Vijay from Hyderabad. India

I had a very bad experience with apple maps. It is not at all useful. How such application is developed by apple I dont undersatand. Pl help me how to remove it from my Iphone. Vijay from Hyderabad. India

Tell Apple.
http://www.apple.com/feedback/iphone.html

After bad experience with HTC Inc, should I move to IPhone4 or give HTC Inc2 a shot?

My HTC Incredible is officially dead. I can't get to the screen to do a hard reset since the phone keeps resetting continuously. The phone is 1 year 2 weeks old. No warranty left, so I am stuck buying a new phone. This is the first phone I have owned that died. My previous phone was a Motorola Q and it lasted for three years with no issues. My experience with the HTC Incredible has left a bad taste in my mouth!
So I've got a couple choices it seems for a new phone. The IPhone4, HTC Incredible 2 or Droid X. I have absolutely no experience with IPhones. I have an IPOD nano which has worked fine. Anyway, I am looking for some feedback on the pros and cons of either of these phones. Am I being unreasonable ditching the android phone altogether? I actually loved the HTC Incredible when it was working. I liked all the apps on the android market. I liked the GPS feature using google maps. What I didn't like was the poor battery life. I had to have a charger at home, my car and at my work desk. I was just about to upgrade to a bigger battery when my phone died. And of course what I hate is that it lasted shortly over a year.
I am going to have to buy another phone in the next few days. My wife is up for a phone renewal so I'll probably use her upgrade to get a new phone. I'll seriously consider getting an extended warranty as well to cover the phone up to two years
Thanks for any feedback.

So my bf has a apple Iphone 4 and I have a droid incredible. My phone kills my bfs Iphone as far as potential functions are concerned. At the same time... HTC/android boost of all the things it COULD do without mentioning the fact that not ALL phones can actually handle all of these things perfectly.
So whats the result of this? I'll give you some real life examples
Crap battery life bc the phone does way too much. For example, my google maps does turn by turn navigation and is way easier to use than the google maps on my bfs IPhone 4! HOWEVER, at least the iphone doesn't randomly restart mid-navigation bc if you have turn by turn navigation/GPS on the battery gets hot and the phone crashes and reboots like it does on the droid inc. (not the only one with a restarting problem with motorolla/htc phones.. plenty of forums dedicated to this and the people in the verizon store told me this.. but this is NOT an common issue on the iphone)
Phone been unplugged since 10 am.. I leave for camping trip around 2:30 pm.. I use the internet and google maps to navigate on and off to see if we are close/going the right way/find stores off interstate occasionally on our 3 hour road trip.. browser/app is easy to navigate and lightening fast. We arrive 7 my phone has 10% battery life... Do the same thing on iphone for another trip google maps/internet to look up addresses etc.. his phone has been unplugged since 5 am (and we both played wordfued off and on all day).. its 10 pm.. his phone is at 55%! We use his the rest of the camping trip since mine DIED and plugs are hard to come by.
Finding somewhere to eat after clicking a website link on urban spoon app.. his phone won't open up menu on the website bc it uses flash..my phone opens up the menu.. as I scroll through it or try to look at a different part BAM! browser closes out!! try again.. same thing.. ocassionally phone restarts.. battery too hot maybe? In the end.. we didn't really get to look at the menus too close but I did get an idea of what they had from that preview I got before the browser crashed!! (opera, stock browser, dolphin HD) and im a bit annoyed bc my phone restarted and I am thinking I SHOULD be able to view this!
So what do you want this phone for?? Do you want to add an extended battery.. BTW.. its going to make your phone really fat/ugly and defeat the purpose of the slim design. If so the droid may be more useful.. but be aware that HTC is not as polished as apple although they are definitely innovative.. Thus its only a matter of time before something else goes wrong. Do you want a phone that is comparatively overpriced but extremely simple.. can't do much to it but it is rather useful and it doesn't have a removeable battery (because it never needs a battery pull!) You can get an app to do anything and everything you ever dreamed on the droid w/o voiding the warrently!.. but it might also do more than you dreamed by forcing its self shut or sending your phone into restart mode or freezing it. You can do a lot with Apple aps (whatever apple allows you to do if you dont jailbreak).. but you might have to pay for it by ruining your warrently with jailbreaking or literally as many free apps on droid cost money on iphone.. So you decide what is important to you.. doing everything you could want with your android phone (and sometimes nothing as it is not the most reliable device) or several things on your simple iphone??

Experiences with Plugin upgrade?

Hi,
we are planning to do an upgrade of the R/3 plugin from the 2001_2_46C to 2004_1_46C. Does anyone have experience with this? I am especially interested to find out if this is a completely isolated upgrade or if we can expect some side effects in other areas in R/3. We need to decide if we can do the initial test on our development system or if we need a separate sandbox. Thanks in advance for your help.
Best regards,
Jeroen de Groot

Hi Jeroen
I'm pretty sure that this is an isolated upgrade (after all we did not make any special cross functionality test on the R/3 side). But it is a tricky upgrade as you will have to make 100% sure that your queues are empty etc before you do the upgrade otherwise you may loose data. You should also change to "Queued Delta" in the LO extractors and you should also do a serious test here. This could also be a reason for having a sandbox so that you are sure that you "train" the upgrade sequence (close down user access to R/3, close down background jobs that may create transactions, empty MCEX queues / V3 control, load data to BW, upgrade plug-in, put on additional transports to change to Queued Delta, and last just to be safe make a initial load with out data transfer to all delta target on the BW side).
With Kind Regards
Kristian

MY BAD EXPERIENCE WITH CHAT AND VISION

In my personal e-mail I received publicity inviting me to purchase a Skype credit gift card. I thought it was a nice offer and I happened to have a friend that had the need and could use such a gift. I procedeed to purchase a $10 dollar gift card, I did the transaction from Colombia and sent it to my friend in the US. Shortly after the purchase I received a message warning me that my order was being under security scrutiny. I found it unexpected and unjustified (Is my $10 dollar order a security risk of some sort?), but I thought that maybe it was because it was an international order, and I understand the need for security in online transactions, so I decided to not worry, trusting in the spotless service that I have had from Skype up to that point. At that moment I noticed that the one providing the service was no Skype but Chat And Vision (whose website, by the way, looks far less friendly than Skype's).
Then I received an Email telling me that the order has been rejected. No justification, no explanation. Just a politely worded but most unhelpful and uninformative e-mail. It made a point of telling me that they didn't retain the payment, yet my card was charged and no refund has been made so far. I replied the e-mail asking for a reason, and how to get a refund. I received the automated reply telling me that somebody would contact me the next day. It's been a day and no reply so far.
Searching online I found mine was only one in a long list of blunders and poor service from Chat And Vision. The complains on forums and online outnumber the claims of good service. Mine is a very small case compared to other complains I have read about. It was a small purchase for a smal amount, but it turned into an unexpectedly unpleasant experience for something that should have been a simple purchase ( Am I really such a security risk that I can't be allowed to place an order for a gift card?)
In the end I feel that I was snared into a trap with that offer. I trusted, I paid, didn't receive the goods, haven't yet received the refund, my friend really needed that gift and had to do without, which caused him inconvenience, my high regard from Skype has been tarnished, and I'll hesitate to make new purchases of Skype services in the future, if they keep being powered by Chat And Vision.

Some updates: I received two e-mails from Chat And Vision, regarding my two questions as to why my order was rejected and how to get my money back. These are the answers:
The first one (Ticket ID: PBF-650-80186), says: "Thank you for your email. Firstly, apologies for the inconvenience this may have caused to you. Unfortunately, due to security reasons I am unable to divulge this information. However, should you wish to make another purchase with us again, we will try to process your new order instead".
Polite but uninformative. Notice that beyond an unfocused general apology it does not acknowledge any problem nor does pledge any improvement, just a vague statement that they may allow me to use it's service again if I choose to try (not exactly reasuring).
A second answer to a second e-mail says: (Ticket ID: SVN-701-71147) "Thank you for your email, please be assured the money will be refunded back to you."
That's all. Again polite but no useful information, just a vague assurance of refund, somehow, someday into the indefinite future. If it happens I'll post it here but I'm not holding my breath.
Reading other answers from Chat and Vision posted online here and on other forums dealing with their service, there appears to be a pattern of politeness, vageness, refusal to acknowledge problems and absence of a pledge to improve. Their costumer care seems designed to placate the user without promising to get better, and is so devoid of helpul attitude that it makes me believe that their messages are redacted by a software program, and consumer complains never reach any administrative person. I might be wrong but the doubt has been sown which is a shame. Up until now I was very vocal on my praise for skype, recomending it to family and friends as a very useful and good service, but this experience with Chat and Vision, and my discovery of their costumer service history online, has set me thinking about looking for alternatives to Skype, and certainly has dissuaded me to recomend Skype to anyone ever again,or at least while their sales are still managed by Chat And Vision, or at least while Chat and Vision continues its customer service attitude, polite on the surface but haughty and unhelpful underneath.
If there are new updates I might post them here, but for now I will not pursue the matter further since the amount involved was small and I see no point in sending more e-mails to Chat and Vision. I just feel bitter that the great service that I felt was Skype has ben tarnished by this experience. Just some final thoughts:
I do not complain that my order was scrutinized by security reasons, I understand the risk of illegal activity on online transactions, and the need of online companies to be careful, but the process Chat and Vision used seemed overly unconcerned for the confort of the consumer. It took around a full day for my order to be scrutinized and then rejected, which did let me for a long time in the dark not knowing if my gift would reach the friend I wanted to give it to. This is 2014, does Chat and Vision not have the tecnology to do a better and faster process? Do they scrutinize online orders by hand? I have read more cases similar to mine here on this forum, which to me implies that Chat and Vision are overly and unnecessary zealous on their security procesess. ( Also it is jarring that they seem to consider their clients to be criminals, for no reason at all and with no opportunity to contest the charge.)
If they are going to reject a transaction on security reasons, why not do it before the payment is processed, not after, which can be stressful to the consumer that gave the money and didn't receive what was advertised, for no real reason. Seems to me there is a mistake in the way the system is set, or there is a clear disdain of what the client might think or feel.
I think that's all. Thank you if you went all the way thru this overly long rant. If you are a consummer beware that when you buy services from Skype, you are not buying from Skype but from somebody else and that somebody else does not have a spotless record. If you are an administrative person from Skype or Chat and vision, I hope you eventually prove me wrong about your unconcern for the welfare of the consumer. My experience so far is not encouraging but that may change.
Have a good one.

My i phone is as good as new but i have a very bad experience with apple.

iphone 4 restarting again and again untill battery dies. Its not letting me to do anything b'coz of fast restarting. I have already tried to hard reset, switched off and on but every option failed. it keeps restarting my iphone is 16 months old

i was trying to restore to factory setting as mentioned but still having same problem.....when i connect iphone with system it got charged between this process and disturbed restoring, I have done this many time but not succeed. can you please tell me why this is happening and what's the reason behind this. Kindly tell me if you know another way of resolving this problem

FORCED DATA PACKAGE WITH PHONE UPGRADE

I have been a verizon customer since cell phones were cool. I started with a bag phone in my car. I have 5 verizon phones. Four on a family plan and one through a work plan.
My son wanted to upgrade his phone today which is eligible for early upgrade. I was very disappointed to find out that any decent phones available come with a mandated data package. There are two options - for the really nice phones it is $29.99/month, for the basic phones like the LG Envy which I have now it is $9.99/month.
So right now I spend on the family plan about $2000 per year on cell phones. (It used to be about $3,500 before I got my work phone). If we renewed to the basic LG Envy phones (which I like) it would be an extra $40/month or $480 per year. If we upgraded to the nice phones it would be an extra $120/month or $1,440 per year. For unlimited data usage this is not a bad deal.
There is only one problem - I DONT WANT IT OR NEED IT!!!!!!!! I have computers at home with wireless, a laptop with wireless, an i-touch with wireless. Also, my spouse or children do not need unlimited data or the internet on their phones! Who wants to pay for a 16 and 13 year old to have unlimited data and wireless?
I spoke to Verizon customer service and they told me which phones are available with no data package. Nothing against LG and Samsung but the phones available under those plans are garbage. They have small screens and are pathetic little phones with limited features. Even though I don't use the internet on my phone why wouldn't I want one with a great camera, a large screen for pictures and video messaging?
I realize from talking to customer service that they did surveys to see what customers wanted. I guess I am one of the only people out there that likes advanced features on a phone with out the internet available to me at all times. I don't agree with this. Or is it just that it is more convenient to squeeze another $500 or $1500 per year from a family? Why not double your sales when you can. I know every other carrier is doing it which is why Verizon can force this on its customers. Customer service reminded me of this several times.
Could we afford donating this money to Verizon for no purpose? Probably but why the {word filter avoidance}
would we? No wonder so many people are in debt. I think our money could be used better to send kids to college, pay the mortgage or invest it. I think this policy is hostile towards customers. If they really want to serve their customers offer the phones at higher price without a data package. I guess that wouldn't work since Verizon makes its money from service agreements not the equipment.
- Unhappy Verizon Customer looking for other options......

Ryder435 wrote:
I have been a verizon customer since cell phones were cool. I started with a bag phone in my car. I have 5 verizon phones. Four on a family plan and one through a work plan.
My son wanted to upgrade his phone today which is eligible for early upgrade. I was very disappointed to find out that any decent phones available come with a mandated data package. There are two options - for the really nice phones it is $29.99/month, for the basic phones like the LG Envy which I have now it is $9.99/month.
So right now I spend on the family plan about $2000 per year on cell phones. (It used to be about $3,500 before I got my work phone). If we renewed to the basic LG Envy phones (which I like) it would be an extra $40/month or $480 per year. If we upgraded to the nice phones it would be an extra $120/month or $1,440 per year. For unlimited data usage this is not a bad deal.
There is only one problem - I DONT WANT IT OR NEED IT!!!!!!!! I have computers at home with wireless, a laptop with wireless, an i-touch with wireless. Also, my spouse or children do not need unlimited data or the internet on their phones! Who wants to pay for a 16 and 13 year old to have unlimited data and wireless?
I spoke to Verizon customer service and they told me which phones are available with no data package. Nothing against LG and Samsung but the phones available under those plans are garbage. They have small screens and are pathetic little phones with limited features. Even though I don't use the internet on my phone why wouldn't I want one with a great camera, a large screen for pictures and video messaging?
I realize from talking to customer service that they did surveys to see what customers wanted. I guess I am one of the only people out there that likes advanced features on a phone with out the internet available to me at all times. I don't agree with this. Or is it just that it is more convenient to squeeze another $500 or $1500 per year from a family? Why not double your sales when you can. I know every other carrier is doing it which is why Verizon can force this on its customers. Customer service reminded me of this several times.
Could we afford donating this money to Verizon for no purpose? Probably but why the {word filter avoidance}
would we? No wonder so many people are in debt. I think our money could be used better to send kids to college, pay the mortgage or invest it. I think this policy is hostile towards customers. If they really want to serve their customers offer the phones at higher price without a data package. I guess that wouldn't work since Verizon makes its money from service agreements not the equipment.
- Unhappy Verizon Customer looking for other options......
Dittos to TedKord!
There are many with situations similar to yours. Our first of 5 lines just went month-to-month this week as there are NO UPGRADE OPTIONS to upgrade from an enV2 without the mandatory data surcharge of $120 per year. If you are a facebook member you can do a search for Verizon and you will find a group there, several thousand strong now, that also agree and share your frustration. You can also find links there to contact the FTC, FCC, Verizon, etc.   Take a look and join us if you haven't already.

Bad experience with HP

A STORY OF YOUR TROUBLED CUSTOMER
I write this story regretting two things. First the reputation that HP laptops had, is diminishing and second that I bought an HP laptop. (HP notebook G6-2201ax)
The story begins in an emotional and a typical Indian background in which there is an obedient child and his parents gift him an HP laptop after completing his graduation with good grades. I was very happy with the gift and the offers that came along (as it was Diwali time). The next day I left for pune (Maharashtra) with it for beginning a new career in a software company.
A little description of the events that took place before buying this laptop: Many of my friends and cousins had suggested me not to buy an HP laptop because of its low battery backup and heating problem. There was not a single person in my circle who was on HP’s side when it came to laptops. Still, (I guess this is where I started my journey full of mistakes. Don’t worry yet, you will understand what I mean as you read further) I bought this laptop thinking that the cool sense technology and the new AMD processor will prove all my family members and my friends wrong. But what happened was exactly the other way around.
Precisely ten days after getting my laptop from the dealer (Navjeevan computers, Jalgaon), when I tried starting it one evening, it gave an error “no boot device found”. I thought this was a serious hard disk issue and so I called up HP customer support the next day. They said that I will have to take my laptop to the nearest service center (that was in kothrud, pune).Now this is where the movie begins (which is very similar to a movie in which a common man enters a typical government office). As soon as I entered the service center I was made to fill a long enquiry form and made to wait in a queue. When my chance came, the engineer switched on my laptop, saw the error message and said that the hard disk will have to be replaced (he said it so spontaneously that I guess he didn’t really try to understand the problem. It wouldn’t have mattered to him anyway, as it’s the company that bears the cost of replacing the hard disk and not him. He just wanted to get this issue resolved as soon as possible).
After listening, I enquired, “what about my data?” There was a lot of important information in the laptop and I hadn’t even taken its backup as I was busy settling in the new work environment and also I didn’t expect the hard disk to crash on the 11th day itself. He said he was sorry and that the company has no policy for data recovery. I asked further if there was any way to get my data back. He replied that you may take it outside and try it with some external connector. So I took it to another laptop repair facility but the technique didn’t work out.
Disappointedly I took the hard disk back and told the engineer to replace it. He placed the order and told me to check after 4-5 days. After 5 days I called up the service center and no one answered. This went on for 2 days (and I had tried to call them at least 4 times a day and not during their breaks). Finally I had to go the service center myself (that is 25 km from where I stay currently. I had shifted to a new place after giving my laptop to the service center) and I got to know that the receptionist was on leave and so there was no one who had time to answer the call. (WOW. I have never seen such busy and dedicated people)
I somehow managed to find the engineer who was handling my case and asked him about the progress. He said that the new hard disk had arrived but even that had failed to start. (The next line he said was really shocking).He continued that the real problem was in the motherboard and now they would be replacing the motherboard that would take another 5-6 days.
ME: “How do I finish my work that is already delayed?”
HIM: He gave me a smile
ME: “Will someone would answer my call when I call up next time?”
HIM: He gave me a smile again
ME: “How you people define reliability of your product that cannot even work properly for 12 days.” HIM: He smiled yet again.
(OH MY GOD! I was shocked to see how a person can be so happy to hear about someone’s problem and especially when that person is actually his customer. My conclusion was that may be nobody cares here about any of their customer.)
Now some days passed and let me tell you that I gave my laptop to the service center on 15th December and by now Christmas was around the corner and New Year too was not far. These festivals did add up to the number of days required for replacement.
I was waiting for the motherboard and had already given the recovery discs to the service center, which the dealer had provided, along with the laptop. After 8 days I called up the service center to ask about the mother board (well this time I was expecting them to learn from their earlier mistake and call me when the mother board arrives or if there is any delay) and they said that it had arrived and they are trying to install the OS and drivers. But to add up to my bad luck (and HP’s hopeless support) the recover discs did not support the motherboard. Now it was the dealer with whom I had to converse. (I felt so alone, stuck between all HP’s “great” support team members. Now I understand how a common man might be feeling while being bullied in a government office).
Now people, it’s time for the actor, the dealer, who speaks but does nothing much to keep up to his words, to enter. While buying this laptop from him, I remember one particular thing he had promised: that he would lend his support even after my warranty expires. He also added that his customers still come to him after 5 years of buying laptop. (I felt proud on my decision of choosing the correct dealer .ANOTHER BIG MISTAKE!). So finally I called him up and of course he was very busy with his customers (well who am I then, till now I thought I was his customer too) and so he didn’t come on line. One of his subordinate spoke to me. I narrated my whole story to him and very coolly he asked me to get the laptop to the showroom. I shouted, “I am 400 km away from your showroom, how can you expect me to get it there. Don’t you trust your own company’s service center people? The laptop is with them for past 15 days.”
I guess finally he got back to his senses and started telling me some procedure which even the service center people didn’t know. He told me, some tattoo procedure was to be done to get the recovery disc working. I asked why you don’t speak to the HP service center people directly as I didn’t understand the procedure properly, but he replied that HP people don’t listen to them (My god. It sounds as if two school girls who have some ego issues talking to each other; VERY UNPROFESSIONAL). I still insisted that he should speak to the service center people (as there seems to be no other solution) and I gave him all the details including the engineer’s name who was looking after my case (UTKARSH, another out of this world, one-of-a-kind of person. I remember, during the process of getting my laptop repaired, he had promised me he will call after 1 day, but he didn’t call even after two days. Then, later sometime he said he will call me after 4 hours, the day came to an end but my wait never came to an end. The reason may be either his watch does not work properly or he simply doesn’t look at it. I guess this person and everyone in the service center needs a new watch).
The dealer lived up to my expectations and had not called up the service center engineer. But lucky me, now I got to speak to the head dealer. He repeated the same thing: that “the HP service center people don’t listen to us and we can’t do anything” (sounds so contradicting to what he had said while selling me the laptop).He gave me the regional coordinator’s(Maithili) contact number and also regional head’s e mail.
I was little relieved that finally I would be getting to speak with some high authority and with the R&D in progress on my laptop (I feel R&D is the correct term to describe what was being done with my laptop) the repair would be complete soon or rather I felt my troublesome days were about to come to an end (but……. in vain).So I called up Maithili and told her my story (feeling really hopeful). She added the manager of the service center to our conversation (conference call) and told him to repair my laptop and give it back in 7 days max. I was stunned to hear that. She said it very confidently and as if she was doing the very correct thing. I guess she did not realize that she was adding 7 days to the earlier 15 days and bringing the total to 22 days now. So, I asked who is going to pay for my work that have been delayed or in some cases cancelled due to unavailability of laptop. She didn’t bother to notice this and just went ahead saying that “we are sorry for it and you will get your laptop in 7 days.” I asked again “what about my work?” She replied with same words that I will get my laptop in 7 days and shirish (who is the manager of the service center like an obedient employee) just agreed to whatever Maithili was saying. Now they ordered a new recovery media. (It was going to come from Singapore and of course add few more days to my despair).
Again like a helpless customer I had no choice but to wait……..
Nine days passed I didn’t get any call from them. Tired of waiting I called up the service center and asked for the engineer. (Well, I even have to pay my mobile bill. I am mentioning this to bring to your notice that I don’t have any privilege of calling up the HP service center free of cost).
Utkarsh came online and said that the recovery discs have reached the service center and they are now trying to install the OS and drivers. They still have some issues but they are trying. (Very good! That guy sounded so full of dedication and sincerity. At least from his words he did). The next day he called me saying that the laptop is ready (this was at 5:30 pm). I asked if I can come and collect it at 7:30pm; will the service center be open? He said yes, the service center timings are from 9 to 8. I travelled 25 km from my office to the service center and reached service center at 7:33 and found it closed. I tried calling up Maithili about this harassing and frustrating behavior but she was unavailable. So I messaged her. She called me after some time and started the conversation with saying that the service center engineer will come and deliver the laptop anywhere I ask. (Didn’t seem like compensation at all). At this stage I didn’t want any favors from the people and company where even higher authorities do not stick to their word. I said “please spare me your favors and just tell me the exact timings of the service center and I will go collect it myself.” She told me its 10 to 6. Then I asked if these are the timings then why 9 to 8 is printed outside the service center door. Of course she did not reply to that and changed the topic.
My next question was, “how you define the reliability of your product when it stops working on the 11th day (and that too its motherboard has some problem)”. She said HP has a very big market share and blah blah blah…… I continued, now consider my laptop and define reliability. She said sometimes we face this kind of peculiar issue but we do resolve them. (Resolve them taking their own sweet time!). I said, “Ok, accepted that your product is reliable but what about your service. When your engineers were doing their research on my laptop, no one even had the courtesy of offering me a stand by laptop” (forget the compensation). She just ended the conversation saying “we are sorry” and asked again if I wanted my laptop delivered anywhere. I ended the conversation by pleading not to send the laptop anywhere because there are high chances that the engineer might goof up and add up to my problems somehow. I would come and take it from the service center myself.
Next day, even after pleading not to send my laptop with anyone and specifically saying that I would collect it myself, the service center people sent it with their field engineer. (This is the limit of bad coordination. How can you do something exactly opposite of what you were asked to?). In the evening I got a call from the field engineer, I told him where I was and finally I got my laptop. (Phhhhhheeeeewwwwwww)
What led to this series of events? If only I had listened to my cousins and friends, this would have never happened. I pray no other person has to go through all this.
I feel all this could be avoided, if the service center people had given me a new laptop on 5th or 6th day and continued their R&D on the original laptop indefinitely(why only 1 month. Keep doing it till time ends). Now you would say that it is against company’s policy or some other legal issues might not allow you to do so. But what is the use of such kind of policy where the customer has to face so many problems.
Every morning I get up, I pray that my laptop should not face some problem again in the near future.
To conclude, your regional manager and your service center people are very confident about the product’s reliability and the service they offer (the reception at the service center had something printed on the wall saying HP is awarded the best service prize for 2011.SERIOULSY! I guess I should forward this feedback to them also.) So how about increasing my laptop’s warranty? Can you people do that with your confidence in your product? I don’t want to mention the amount of work I have lost or have been delayed, my phone bills, unnecessary travel expenses, priceless time etc…
I hope this mail reaches the right authority and they reply to this helpless customer who has no other choice but to wait.
This is not the end. After two days I see that my windows 8 is not activated. The process of coming to a solution is still going and god only knows when will I get my laptop working properly.
After the incident (that actually still continues) I would like put forward my demands:
Replace my laptop and give me a new one.
Extended warranty
Compensation for mobile bills,travel expenses,work loss, time wasted etc.
Compensation for data loss
Monetary compensation
Mental disturbance and distraction

Hello pratik_Jain429,
I am going to forward this thread to the appropriate team for review. Someone should be in contact with you in regards to your issue.
Contact will be made through the forums private message feature. You can check your private messages by clicking on the small envelope icon next to your name in the upper right hand corner once you have logged in.
If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
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My experience with memory upgrades (NB305 & NB505)

I just wanted to share my experience upgrading my NB305 and NB505 Toshiba netbooks from 1GB to 2GB RAM. I ordered the memory from Crucial Technology on 1/1/12 and received it today (1/6/12). The memory module for the NB505 (DDR3) cost $15, and for the NB305 cost $25, with free shipping.
I'm not a techie by any means, but swapping out memory is pretty straightforward. There's only one screw holding on the cover for memory access on the NB305. For the NB505, two screws. Loosen the screws and gently pry the covers up. A little resistance is normal because there are small tabs also holding the covers in place. The memory modules are held by small clips that can be moved with your fingernail, and the memory come out easily. The new memory is also easily inserted. It's not totally idiot-proof (is anything?), but it's pretty close.
After putting memory access covers back on, I booted up both machines. The only glitch I had was that I had not powered down the NB505 altogether but had it in hibernation state, so it could not restore and just had a blank screen. All I had to do was to hold down the power button until all lights went off, and then I was able to power up normally. Both the NB305 and the NB505 powered up without any more problems.
I don't have any benchmarks or anything like that, but I noticed the difference in performance on both machines right away. Both netbooks are running Windows 7 Starter edition, so those users who are warning that you cannot upgrade memory with Windows 7 Starter edition are totally wrong. Performance is a lot snappier, and I wish that I had upgraded the NB305 two years ago when I first bought it. This little upgrade is well worth the money.
MY ONLY WARNING: NB505 users should make sure they get the right kind of memory. Some memory is DDR2, and some memory is DDR3. Look on the serial number label on the back of your computer, and if there is a D3 in the upper right hand corner, you need to get the DDR3 memory. Otherwise, get the DDR2 memory.

gablueskies thank you for the info , i think even i need to upgrade my netbook.
I own a NB505-N508BL , it doesnt have a D3 written on its corner of the serial label, it has XF , i assume i should buy the DDR2 memory for the upgrade right ?

A bad experience with Lenovo repair service...got more problems now than when I brought it in

Paragraphs with ** may be skipped if you just want the short and sweet version:
**I bought my X61 in April 2008 and everything was great. I loved the laptop except for one thing: it had an extremely tight PC slot (although it was completely functional). I had a difficult time inserting my PCMCIA soundblaster sound card and removing it was even more difficult. I literally had to brace the laptop between my left arm and chest and manually pull the card out because it was so tight. I am an university student so I did not have time to deal with that problem because it was during final exams. I finally found some time recently to bring my laptop for repair. I called Lenovo and they recommended me to bring it in to my city's authorized business partner repair shop because they said it would be faster. So that is what I did. It turns out that they have to replace the system board because the PCMCIA slot was attached to it. In the end it took 3 trips (30 min drive each way) over a span of 2 weeks before I actually got my laptop fixed because the system board was backordered. Finally 2 days ago I got my laptop back and indeed, the PCMCIA slot is not tight anymore...yay! And that was when all the trouble started:
After bringing it home, I started to find more problems with the laptop than before I brought it in:
First thing I did was try to reactivate the TPM chip but it turns out that the TPM chip already had an owner. I found that strange and tried my previous passwords and none worked.
I can no longer output my display to my external LCD monitor. It doesn't work regardless of whether I plug the VGA cable directly to the laptop or via the Ultrabase 6. I know it's the not the cable because it works with my older laptop. I spent countless hours trying to figure this out and uninstalled and reinstalled several versions of Intel X3100 video driver as well as Thinkvantage Presentation Director. Even during boot-up it does not show up on my external monitor.
The Bios date/time and other settings get reset each time the external power is lost (e.g. remove battery or unplugging AC). This usually indicate that the computer CMOS battery is dead or bad.
From the above problems, I can only conclude that Lenovo sent a used defective system board. There could be other problems that I don't know about yet.
Initially I had tried to call Lenovo technical support (3x) and they were next to useless. The first time I called, the technician pretty much blew me off telling me that they can't help me and told me to search Lenovo support page for the answers to my problems. I couldn't believe it! Furthermore, I wanted to know how I can reset the TPM password and the first rep told me that that they would need to charge me for walking me through the steps. (in the end I figured it out on my own)
I am very dissatisfied with how things turned out. I know I now have to get my system board replaced again but this has been way more trouble than it is worth. I had spent many hours driving back and forth to the repair depot and even more hours troubleshooting the problem on my own because Lenovo support couldn't help me. It has completely destroyed my confidence in Lenovo. How can they be doing repairs with defective used parts??? What options do I have?
Message Edited by tallshorty on 06-15-2008 11:46 AM
Message Edited by tallshorty on 06-15-2008 11:50 AM

Tallshorty,
Wow! Apologies for such an experience. First, could you send me a PM with your contact information, your system model & serial #, and your service case number(s) if you have them handy? I will ensure you get some help.
Secondly, service parts may be new or refurbished. - Sorry to hear about this TPM problem - we can look into the process to ensure this is tested for, and ensure this does not happen, although it sounds like you've solved this part.
Thanks for sharing your story.
Mark
Message Edited by Mark_Lenovo on 06-18-2008 09:41 AM
Message Edited by Mark_Lenovo on 06-18-2008 11:59 AM
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
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My very bad experiences with 10.5 Server

Hi,
I feel very unhappy. After using, installing and maintaining Apple servers and clients for 20 years I am absolutly helpless with 10.5 server. I have now installed it 5 times from the scratch testing the different setup options: Standard, Workgroup and Enterprise System - always with and without actual updates. And always something else did not work like it should. Wiki,Blog,Calander was not working, LDAP was broken/corrupted, DNS went wrong and so on. Who has the ultimate "How to get all working" idea for me and who shares my experiences?
Thanks Alexander
Message was edited by: ademmler

Hi ademmler
I've used and supported Apple Computers since 1981. When Apple's first Server product came along that I was asked to be involved with (AS IP Manager 5) I did the same for that.
Excluding hardware faults and user error (customer's fiddling basically) I've had little or no problems.
I can honestly say the same for 10.5. Since its release I must have done at least 50 installations/deployments of varying complexity at numerous sites around the UK. Apart from a few hiccups right at the beginning my experience has been positive. The key has to lie with how DNS is approached as mentioned by Tim and David. It's also important to note that one of Leopard's minimum requirements is an active ethernet connection. This has to be an important factor especially when coupled with a sound approach to DNS. This was not the case with 10.4. I've built complex 10.4 Servers with no network connection with little or no problems.
You can't with 10.5. I've found Leopard sensitive to what is being broadcast by some routers/switches/DHCP Servers. This can also stall the initial configuration leading to instability and poor performance. Clearly there is something in Standard and Workgroup that is primed to respond to a mature network. Although it should not interfere with Advanced I've found occasionally it does.
In my opinion no Server product regardless of platform is perfect whether now or in the past. As I remember it 10.2 Server gave me far more problems than 10.5 ever has. Again just my opinion but I would say Leopard was probably released 6 months too early? Some of us can remember 10.4's first release being met with similar criticism. For most people 10.4 did not 'settle down' until 10.4.6 or even 10.4.8. In that sense it's still early days for Leopard. Although it's not that bad I also think Apple could have given us a fuller-featured GUI driven DNS/DHCP Service similar to Microsoft's offerings.
I posted something on Leopard's release that I still use at sites up and down the country:
http://discussions.apple.com/thread.jspa?messageID=7650358&#7650358
Works every time for me. You might find it useful?
Tony

Very Bad Experience with EDGE Program, Trying to get a resolution for 2 Months

This is long winded but a lot has happened in two months. My wife and I are both on the Edge program. When she initially signed up for the program she got the Iphone 5. She ended up having some technical problems with the screen on her phone so she took it to an Apple store. The Apple representative replaced the phone for her and this is where all of our problems started. A couple months later she was eligible to “Edge Up.” She decided to do that when the newest Iphone came out. She got the Iphone 6 and sent her old phone back just like she was supposed to. The phone was sent back to her because Verizon said it wasn’t the original phone. She called Verizon and explained what happened and was instructed to resend the phone, which she did. We didn’t hear any more about it until our October 27th bill was $398.51 higher than it should have been. They charged us as if we never returned the phone.
We called Verizon a couple times and finally on November 8th a ticket ([removed]) was filed. At that time the representative told us she would follow up within the next couple days but she didn’t. During the ensuing month we made close to 15 inquiries (THAT IS NOT AN EXAGGERATION) with Verizon customer service. During the first 3 or 4 calls we were told that the refund should be coming soon and to be patient. After that the representatives would ask some new questions but mostly ones that we answered on previous calls. The representatives would say they’d have to do some investigating and would give us a call back in a couple days. With the exception of one time, they never did so my wife or I would call Verizon back. Each time we’d be connected to a different person so we would have to repeat the same story and answer repetitive questions. Before we would get off the phone we would ask to make sure the account notes were updated in hopes that we wouldn’t have to keep explaining ourselves.
We were becoming very frustrated over the whole situation. It bothered us that they weren’t getting back to us, that each time we called we had to tell the same information and mostly because we weren’t getting any answers about our four hundred dollars.
Finally about a WHOLE MONTH after the original ticket was filed, on December 5th I finally spoke to a Representative (JP) that was helpful. Apparently, the ticket was stalled because the Verizon Rep either put incorrect or inadequate information on the ticket. She was able to track it down with the USPS tracking number. That frustrated us further because we couldn’t understand why she was able to find this out but why none of the other people could. She was going to look into this further and gave me an email address so I wouldn’t have to keep talking to new people.
We have emailed back in forth many times since December 5th. After the third submission of the ticket by JP, some warehouse in TX has confirmed they received my wife’s phone but I still don’t have a refund. I don’t know what to do!!! At this point I am beyond frustrated. I actually feel a little helpless. This has gone on for over two months. My wife and I have literally spent hours on the phone with Verizon. I haven’t heard from JP since before Christmas. I never would have before but I am considering another wireless company. Can anyone on here help me or point me to someone that can? For anyone that is currently considering the edge program I would think twice.
If anyone is willing to help or has any ideas please let me know.
Ticket number removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

It seems as if you have done all that should be expected of you. I have seen where exchanging the phone at an Apple store has caused this type of problem when performing an Edge Up when the Apple employee who makes the exchange does not file the proper paperwork in order to have this reflected in Verizon's records.
I would try contacting the area president for your location or possibly the person in charge of national customer service. The following site has information about Verizon Wireless leadership with a method to make contact. Simply click on the "View Profile" link on the person in question and at the bottom of the page should be a contact line.
I would relate your story to one of these executives and am confident they will have the fortitude to help you out in a timely fashion.
Good luck.
Leadership | Verizon Wireless

Terrible Experience With Adobe Upgrade

I purchased a copy of PS Elements 9 from Amazon in early October. I noticed that version 10 was out and contacted Adobe regarding an upgrade. After registering my PSE 9 and emailing my Amazon receipt as requested by support, I was told that I was not elgible for an upgrade because my PSE was already registered to another user. They suggested that I contact Amazon. This is pure @#$%. My software came in a sealed box from Amazon with no signs of tampering, etc. I have started 3 different support cases and called 3 different times with no results. The last time they escalated my case to Level 2 but I haven't heard from them for the past 3 weeks.
Does anyone have any suggestions for cracking this problem?

It really depends how close the date of purchase was to the first launch of PSE10.
http://kb2.adobe.com/cps/153/tn_15304.html#main_I_meet_the_requirements__How_do_I_place_my _order_

Bad Experience with Phone Upgrade

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