Bad fluxuation in internet speeds but usually arou...

Hi,
I have been with BT for a few months now and the internet speeds have been fluxuating a lot with the norm download speeds being that stated above. Im using wired through a homeplug. Quoted realistcally between 2mbs and 6mbs. I recently did a tracert to bbc and the result was below. My line has been tested and apparently there are no faults with it. Getting really frustrated with BT's customer service and thought the community would be better help, thanks!

1. Best Effort Test: -provides background information.
Download  Speed
1.93 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
 Download speedachieved during the test was - 1.93 Mbps
 For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
 IP Profile for your line is - 1.89 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.35 Mbps
0 Mbps
0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.35Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.45 Mbps

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