Bad link in iTunes Collections
When I click on iTunes Collections/The 60's year by year/ and pull down the year 1969, iTunes shows me songs from the year 1996 instead. I've written to them twice, but they don't seem to understand that I'm trying to tell them that THEY have a problem with their link...not me! Anybody else see this?? Thanks.
I buy CD's so I've never ventured into the Apple Store. But I had to check this out. By going to 1969 I find Los Del Rio, 2pac, Alanis Morissette, No Doubt, Jewel, etc. Yes, indeed, clicking on 1969 gets me 1996 songs. Yuck.
With iTunes open, click on iTunes/Provide iTunes Feedback. Describe in detail the steps and links to get to that page. I got the same bad link you did.
Tracy
Similar Messages
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When I got my new computer, I accidently imported my songs more than once. I ended up with two, three, or once even nine copies of certain songs. As I have been deleting them from my folder, the songs keep appearing on I-Tunes, but come up as bad links when I click on them. Is there a way to make I-Tunes automatically delete the bad links that are created?
Welcome to AD!
Have you set up WIndows so it will always use the same drive letter for that exHD? Plugging in cameras, etc to different USBs can make windows reassign things on you.
http://support.microsoft.com/kb/307844
Do you know what drive letter it should be, like E: or F:? Is it still that same letter? -
Having a bad day my iTunes library got corrupted and my back up disk has failed how can I restore my purchases from the iTunes store? When I try it tells me the pruchases have already been downloaded to this computer.
Does your purchased rmusic appears under the Purchased link under Quicklinks on the right-hand side of the iTunes store home page (music can't be re-downloaded in all countries) ? If they do and you don't have the cloud symbol against them so as to re-download them, then do you still have the entries for them in your library i.e. where you would normally click on them to play them ? If you do then try deleting them from there (iTunes will be seeing them and assuming that you still have them somewhere) and they should then get the cloud symbol for re-downloading in the Purchased link.
If you aren't in a country where music can be re-downloaded then you could try contacting iTunes support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, -
PC Crashed; Lost Entire iTune Collection; How do I transfer iPod collection
My Dell 8400 running Windows XP crashed last week and we lost our entire iTune Collection ( Dell confirms this).
All we have left is my iPod with all the music on it. How do we transfer the iPod onto my re-built machine.
When I plug in the ipod in, it tries to sync the library to the empty library and wipe out all the music on the ipod.
I have close to 10GB of songs on the ipod.
How do I get them back on to my re-built PC?"When I plug in the ipod in, it tries to sync the library to the empty library and wipe out all the music on the ipod."
With your iPod is set to update automatically you just need to take care when connecting back to your computer and an empty iTunes. When you will get the message that your iPod is linked to a different library and asking if you want to link to this one and replace all your songs etc, press "Cancel". Pressing "Erase and Sync" will irretrievably remove all songs from your iPod.Your iPod should appear in the iTunes source list from where you can change the update setting to manual and use your iPod without the risk of accidentally erasing it. In iTunes 7 check the "manually manage music and videos" box in Summary then press the Apply button. Don't uncheck Sync Music it will be unchecked by default when you choose the manual setting: Managing content manually on iPod
"when I unhide the folders on the ipod, what file name am I looking for?"
The manual method of accessing the iPod's hard drive, unhiding the required folder and copying songs back to iTunes on Windows is posted in this thread: MacMuse - iPod to iTunes
If you prefer something more automated then there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod, this is just a selection. Have a look at the web pages and documentation for these, they are generally quite straightforward. You can read reviews of some of these here: Wired News - Rescue Your Stranded Tunes
YamiPod Mac and Windows Versions
iGadget Windows Only
iPodCopy Mac and Windows Versions
iPod Access Mac and Windows Versions
PodUtil Mac and Windows Versions
iPodCopy Mac and Windows Versions
PodPlayer Windows Only
CopyPod Windows Only
The transfer of purchased content has recently been introduced with iTunes 7, look under under File>"Transfer Purchases from iPod". A paragraph on it has been added to this article: How to use your iPod to move your music to a new computer
Whichever of these retrieval methods you choose, keep your iPod in manual mode until you have reloaded your iTunes and you are happy with your playlists etc then it will be safe to return it auto-sync again. I would also advise that you get yourself an external hard drive and back your stuff up in case you have problems again. External drives are comparatively inexpensive these days and you can get loads of storage for a reasonable outlay. -
I got "secure link to itunes store failed" during a diagnostic test. unable to access itunes store and nothing i do works.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
Secure link to iTunes Store Failed, Can't restore iPhone.
Good day,
Am hoping to get some help please. We recently upgraded our desktop from Windows XP to Windows 7. Re-installed all the software as well as iTunes 10.
All has been working fine, up until yesterday. The playlist which we where syncing with the iPhone 3G, had been changed and we wanted to sync the changes to the phone.
When preforming the sync, it got to the point where it said "Finishing Sync" in iTunes, the phone said "Sync in Progress" and iTunes froze completely. (Not Responding) Left it for about 30mins, after which it still said the same. I rebooted the machine and the phone, and tried again with the same error. I then tried removing all music and videos from the phone. Same problem.
My last resort was to attempt a restore of the phone. It started the restore and eventually got to a point where iTunes came up with the error 2003, unable to restore iPhone, the phone was now stuck in restore mode with the iTunes Logo and USB plug on the main screen.
So off to the iStore to get it fixed. The phone was reformatted/restored there and was working fine but I did not have any contacts/messages or photos on the phone, so I attempted another restore, so I could get my info back. It came up with the same issue again. Error 2003.
I then started browsing around and found out the iTunes diagnostics, it fails every time on the "Secure link to iTunes", iTunes has been added to the Windows firewall, I have tried un-installing my AntiVirus software and trying it with again but same result. I have checked the ports are all open. I have tried to reset my hosts file. I have reset my internet explorer settings, but nothing is working.
Can anybody help me out with this please.
Below is the copy of the diagnostics log created the last time I ran it:
Microsoft Windows 7 Home Premium Edition (Build 7600)
OEM OEM
iTunes 10.1.1.4
QuickTime 7.6.9
FairPlay 1.10.14
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.0.69
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 91FD09E04D569044
Current user is an administrator.
The current local date and time is 2011-01-26 08:09:55.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 8400 GS
** External Plug-ins Information **
No external plug-ins installed.
iPodService 10.1.1.4 is currently running.
iTunesHelper 10.1.1.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {56AC59F1-BAF3-48E5-A70D-50B73E31F5EA}
Description: Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
IP Address: 192.168.0.202
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Jan 25 22:44:34 2011
Lease Expires: Wed Jan 26 22:44:34 2011
DNS Servers: 192.168.0.1
192.168.0.254
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 192.168.0.1:800
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Last successful store access was 2011-01-26 08:08:05.
Any help would be appreciated!
Thanks in advance!The results show that you have a proxy server set and this can often cause problems with iTunes.
The proxy setting can be accessed in Internet options>>Connections>>LAN Settings.
Try un-checking the proxy server check box.
It might also be a good idea to run a malware check if you didn't know you had the proxy server set.
You can download a free version of an excellent scanner- Malwarebytes here:
http://www.malwarebytes.org/ -
my itunes in pc fails to secure link with itunes store it shows the process bar it automatically quits the process it also does not shows any on the screen. i am using windows xp service pack 3. what shoul i do?
Diagnostics test
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
ECS G31T-M7
iTunes 10.5.2.11
QuickTime 7.6.9
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0012ABAC07F3CCB0
Current user is an administrator.
The current local date and time is 2011-12-31 14:06:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Intel(R) G33/G31 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {7599FAD1-1BB9-4AC6-80AF-404253DC519E}
Description: Atheros L2 Fast Ethernet 10/100 Base-T Controller - Packet Scheduler Miniport
IP Address: 192.168.1.5
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Dec 31 13:46:09 2011
Lease Expires: Tue Jan 03 13:46:09 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was unsuccessful.
The network connection timed out.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-12-31 14:00:02.
**** Device Connectivity Tests ****
iPodService 10.5.2.11 is currently running.
iTunesHelper 10.5.2.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
rawkiss’s iPhone, iPhone 3G running firmware version 4.0
Serial Number: 86931UEAY7H
**** Device Sync Tests ****
Sync tests completed successfully.I have found a fix after doing additional research through this forum. Tech Note #328730 addresses this problem and it works for Photoshop Album 3.2 even though it was written for release 1.0.
Here is a link that will take you directly to the Tech Note:
http://kb.adobe.com/selfservice/viewContent.do?externalId=328730
When using this fix the Tech Note indicates:
"Imported image data and tags are lost when you re-create the My Catalog.psa file, so you need to reimport images and reapply any tags"
however it did retain the captions (at least it did for me). -
I clicked on a bad link, and my safari stopped working,
hi guys I clicked on a bad link, and my safari stopped working,
when I click on safari, appears a phrase,
( SAFARI QUIT UNEXPECTEDLY )
CLICK REOPEN TO OPEN THE APPLICATION AGAIN, THIS REPORT WILL BE SENT TO APPLE AUTOMATICALLY..
when I press the ok or reopen, the screen is frozen and Safari does not open.
please can anyone help me please? thanks....Malware or adware may be the culprit.
If you have a backup browser installed, download and run the AdMedic adware / malware removal tool here > AdwareMedic
Easy and only takes a minute or two.
If you can't download AdwareMedic, follow the instructions here > Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support -
How do I move my PC iTunes collection to my Mac with Drobo FS?
My iTunes collection is big--2,000 GB (2 TB). It grew up on my first-generation Drobo, attached to my Windows laptop. I recently purchased a Mac, and a Drobo FS. The DroboApp Firefly was my planned method of execution, until I discovered that iTunes 10 broke it. No more iTunes server.
I'm a software developer, and fully-prepared to doctor the iTunes XML files, if need be, but I would prefer not to do this. Right now, it looks like a lot of search and replace strings on the XML files to convert the old catalog to the new one.
Thanks!Choose Go to Folder from the Finder's Go menu, provide ~/Music/ as the path, drag the entire iTunes library to the external drive, and if desired, then to the iMac's internal one. If you put it in a different location than the default, launch iTunes with the Option key held down and point it there.
If the library contains rented movies, those won't play on a different computer.
(110641) -
A problem to have a secure link to itunes store
hi guys
i have a problem with my iphone 3gs i just unlocked my thru at&t but in order to complete the process i have to restore my phone i did resore it like few times and just keep stucking at the activation point and everytime i connect it to the itunes give that msg "
We're sorry, we are unable to continue with your activation at this time."
and when i run the diagnostics it just says "secure link to itunes failed "
and here is the diagnostics report
Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
Acer Aspire 5810T
iTunes 11.0.2.26
QuickTime 7.7.3
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00AFBB0803CFF380
Current user is not an administrator.
The current local date and time is 2013-04-30 20:51:58.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.2.26 is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {47F96457-EF2B-4C82-BD36-5DEA5302A88F}
Description: Atheros AR5B91 Wireless Network Adapter
IP Address: 10.0.0.10
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.0.1
DHCP Enabled: Yes
DHCP Server: 10.0.0.1
Lease Obtained: Tue Apr 30 20:24:06 2013
Lease Expires: Wed May 01 20:24:06 2013
DNS Servers: 10.0.0.1
Adapter Name: {10FAFB6D-C08D-4BF5-AC21-787996885DD4}
Description: Atheros AR8131 PCI-E Gigabit Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-04-30 20:27:58.
and my laptop runnig with a win vista home premium
please help i've been looking for two month and i couldn't find a way to activate my phoneHello black jack 1986,
For troubleshooting information on this, take a look at this article:
iPhone: Troubleshooting activation issues
http://support.apple.com/kb/ts3424
Since the update or restore did not complete you may also want to look at:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Hope this helps,
Mario -
Secure link to iTunes store failed
I cannot get iTunes to create a "secure link to iTunes store". I'm at a complete loss on how to fix this. I'm running Windows XP, connected thru a network switch to HughesNet. I have the latest version of iTunes, I can sign into the iTunes store & download songs, but can't update my phone. . I tried to upgrade my 3GS to iOS 5 & iTunes said I wasn't connected. I click "update", it starts to backup my phone, then stops & says it can't connect. I did a manual backup of my phone, then hit "update" & it still didn't work.
Here's what I've tried so far:
Clock is set correctly, not using a proxy, lan settings correct (ssl 3.0 & tls 1.0 checked, server cert. revocation off), cleared dns, reset winsock, restarted network switch, restarted modem, uninstalled Norton products, turned off ZoneAlarm, uninstalled ZoneAlarm, turned off Windows firewall, verified that iTunes is on Windows Firewall exception list, opened port 80, opened port 443, created new blank "hosts" file, repaired iTunes, uninstalled iTunes, reinstalled iTunes.
Still nothing. Any help would be greatly appreciated! Thanks!
Here's the info from iTunes diagnostics:
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Compaq Presario 061 RE468AA-ABA SR2013WM NA680
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 0012A88C07CE9F50
Current user is an administrator.
The current local date and time is 2011-11-07 00:24:41.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA GeForce 6150 LE
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.5.0.142 is currently running.
iTunesHelper 10.5.0.142 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {A47E9666-44E0-45C0-881D-683D914BFD92}
Description: NVIDIA nForce Networking Controller - Packet Scheduler Miniport
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Mon Nov 07 00:16:45 2011
Lease Expires: Mon Nov 07 01:16:45 2011
DNS Servers: 67.142.178.10
67.142.178.11
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was unsuccessful.
The network connection timed out.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-11-07 00:22:24.Still no luck, I've even uninstalled AVG after running a virus scan. I've checked the registry, & still get a "connection timed out" error. Any suggestions?
-
Secure link to itunes store failed. Itunes 10.5.
Here is the result of my diagnostic. Apple people please help me. I'm 17, and no knowledge of these technologies.
Microsoft Windows 7 Starter Edition (Build 7600)
SAMSUNG ELECTRONICS CO., LTD. N150P/N210P/N220P
iTunes 10.5.0.142
QuickTime 7.7
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 001DAABC029AA4C8
Current user is not an administrator.
The current local date and time is 2011-10-21 11:29:23.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is not supported. (16005)
Video Display Information
Intel Corporation, Intel(R) Graphics Media Accelerator 3150
Intel Corporation, Intel(R) Graphics Media Accelerator 3150
**** External Plug-ins Information ****
Plug-in Name: MiniLyrics Visualizer
Plug-in Loaded: Yes
Plug-in Version: 0.8
Plug-in File Version: Unknown
Plug-in Path: C:\Program Files\iTunes\Plug-ins\iTunesMinilyrics.dll
iPodService 10.5.0.142 is currently running.
iTunesHelper 10.5.0.142 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {B7E00184-9DA3-4BFD-95D0-431AD5492412}
Description: SmartBro
IP Address: 10.140.36.3
Subnet Mask: 255.255.255.255
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers: 121.1.3.168
121.1.3.250
Adapter Name: {842567C9-3AB9-4FA4-8A69-BAC5AF7EBC18}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {B3AB2D2F-7899-4D93-845F-B36FA5ECBBA3}
Description: Broadcom 802.11n Network Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {BED6A886-EF44-4C74-9156-81D80DA06787}
Description: Marvell Yukon 88E8040 Family PCI-E Fast Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Active Connection: SmartBro
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-10-21 11:24:39.
I just updated my iTunes to 10.5 and my iOS (iPod touch 4g) to 5.
Only the secure link to itunes store have failed, and I cannot connect to itunes store.Oops, now iTunes can't open my iPhone because that is iOS5. Can't be bothered to restore that back to iOS4 so I am going back to iTunes 10.5 so I can at least manage my existing podcasts. I shall just use App Store and iTunes on my phone for Apps and wait until Apple provides a fix
-
Secure link to iTunes Store failed: HELP!
I'm new to iTunes and purchased my first iPod yesterday night. The first time I plugged in my iPod to sync it, I wasn't able to. At first I had version 10 then it updated. On the previous version I was able to access the iTunes store but wasn't able to sync my iPod. I had downloaded the most recent version of iTunes (10.1) and then this problem occured.
"iTunes could not connect to the iTunes store. The network connection timed out. Please make sure that the network settings are correct and that your netowrk is connected, then try again."
I've read several different manuals and emailed Apple about it. I've tried a lot of different things to fix it.
+-change firewall settings+
+-redownloaded iTunes+
+-contacted Apple Tech Support+
+-changed proxy settings+
+-changed permissions+
+-disabled firewall+
+-restarting iTunes+
+-restarting router+
And several others. Nothing seems to work. I ran a diagnostic review and this is what came up.
*Network interfaces verified*
*Internet connection verified*
*Secure link to iTunes Store failed*
I'm not sure how to fix it now. These are what I copied from the diagnostic review.
*Microsoft Windows 7 x64 Home Premium Edition (Build 7600)*
*TOSHIBA Satellite L455*
*iTunes 10.1.2.17*
*QuickTime 7.6.9*
*FairPlay 1.10.24*
*Apple Application Support 1.4.1*
*iPod Updater Library 10.0d2*
*CD Driver 2.2.0.1*
*CD Driver DLL 2.1.1.1*
*Apple Mobile Device 3.3.1.3*
*Apple Mobile Device Driver 1.52.0.0*
*Bonjour 2.0.4.0 (214.3)*
*Gracenote SDK 1.8.2.457*
*Gracenote MusicID 1.8.2.89*
*Gracenote Submit 1.8.2.123*
*Gracenote DSP 1.8.2.34*
*iTunes Serial Number 2DA3F8EB5C804A33*
*Current user is an administrator.*
*The current local date and time is 2011-02-19 15:44:30.*
*iTunes is not running in safe mode.*
*WebKit accelerated compositing is enabled.*
*HDCP is supported.*
*Core Media is supported.*
*Video Display Information*
*Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family*
*Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family*
*** External Plug-ins Information ***
*No external plug-ins installed.*
*iPodService 10.1.2.17 (x64) is currently running.*
*iTunesHelper 10.1.2.17 is currently running.*
*Apple Mobile Device service 3.3.0.0 is currently running.*
*** Network Connectivity Tests ***
*Network Adapter Information*
*Adapter Name: {DB1EBC99-C940-4565-9470-D6F601478C5D}*
*Description: Microsoft Virtual WiFi Miniport Adapter*
*IP Address: 0.0.0.0*
*Subnet Mask: 0.0.0.0*
*Default Gateway: 0.0.0.0*
*DHCP Enabled: No*
*DHCP Server: *
*Lease Obtained: Wed Dec 31 18:00:00 1969*
*Lease Expires: Wed Dec 31 18:00:00 1969*
*DNS Servers: *
*Adapter Name: {B689CFFB-FDFA-4886-A510-FEA274EFCF14}*
*Description: Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter*
*IP Address: 192.168.1.2*
*Subnet Mask: 255.255.255.0*
*Default Gateway: 192.168.1.1*
*DHCP Enabled: Yes*
*DHCP Server: 192.168.1.1*
*Lease Obtained: Sat Feb 19 11:57:55 2011*
*Lease Expires: Sun Feb 20 11:57:55 2011*
*DNS Servers: 192.168.1.1*
*Adapter Name: {4AAC1865-70C9-4D56-A74C-C1609AA0102E}*
*Description: Realtek PCIe FE Family Controller*
*IP Address: 0.0.0.0*
*Subnet Mask: 0.0.0.0*
*Default Gateway: 0.0.0.0*
*DHCP Enabled: Yes*
*DHCP Server: *
*Lease Obtained: Wed Dec 31 18:00:00 1969*
*Lease Expires: Wed Dec 31 18:00:00 1969*
*DNS Servers: *
*Active Connection: LAN Connection*
*Connected: Yes*
*Online: Yes*
*Using Modem: No*
*Using LAN: Yes*
*Using Proxy: No*
*SSL 3.0 Support: Enabled*
*TLS 1.0 Support: Enabled*
*Firewall Information*
*Windows Firewall is on.*
*iTunes is enabled in Windows Firewall.*
*Connection attempt to Apple web site was unsuccessful.*
*The network connection timed out.*
*Basic connection to the store failed.*
*The network connection timed out.*
*Connection attempt to Gracenote server was successful.*
*The network connection timed out.*
*Last successful iTunes Store access was 2011-02-18 22:19:01.*
What do I do? Any information and suggestions would be very helpful.i found a solution that worked in my case..i found it in this thread: https://discussions.apple.com/thread/2284692?start=0&tstart=0 in texlark's post..i copied and pasted it here:
The Fix (& It's NOT Your Firewall)
A. Symptoms
When you try to connect to the iTunes Store you may receive the alert message "We could not complete your iTunes Store request. An unknown error occured (-9808). There was an error in the iTunes Store. Please try again later."
B. Resolution
Check your computer's date, time, and time zone. Set the correct date, time, and time zone if needed. If your computer's date, time, and time zone are all correct and you still see this alert message, this issue can be resolved by modifying certain settings in the Internet Options control panel:
1) Go to the Start menu and choose Control Panel.
2) Select Internet Options.
Note: If you are using Windows Vista you may need to select Classic View on the left before you can see Internet Options.
Note: If you are using WIndows 7 you may need to change "View by" to either Large icons or Small icons before you can see Internet Options.
3) Click the Advanced tab.
4) In the Settings box, scroll down to the Security section.
5) Deselect the option to "Check for server certificate revocation (requires restart)."
6) Select the options for "SSL 3.0" and "TLS 1.0."
7) Apply the changes and restart your computer.
Disclaimers
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Article source: http://support.apple.com/kb/TS2753
thanks a lot texlark! -
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