Bad quality of 4x6 prints, but thumbnail's print looks good

just got a order back of 250 photos. most were taken by a pro photographer. I would say 60 of the photos were unacceptable. Highlights were blown out and colors were way off. I am curious why the problems weren't the same. In a series of the same photos some aare to dark, some are tinted...it is crazy. What is even stranger is the fact that the proofs(thumbnail) were printed on a 8x10 sheet and they looked perfect. Why is there a difference between the proof and the final print? I just want a answer or another option for printing because i am tired of being disappointed in these prints.

Zach:
What color profile did the professional's files have? I believe sRGB is used by the photofinisher for Apple. If you're had the Adobe profile that may have been the cause.

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To: Neonskeleton,
Thanks for your response -- especially because you are an HP employee!
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Bad quality of 4x6 prints, but thumbnail's print looks good

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