Bad quality + poor service=Bad business

I've just had a very poor tech support experience tonight on my HP desktop computer. After an HP tech told me a couple of days ago that I had to do a complete system recovery because my USB ports weren't working, and he guided me through the process, I've found a new problem. My aero peek taskbar preview wasn't working correctly.
Tonight (approximately 11pm PST) I called and spoke with 2 support techs for this issue. The first tech (I didn't get her name) had no knowledge of what I was trying to explain, and after telling her the problem 3 different ways, she was unable to recap what I was saying. She said she would have to take remote control of my PC, then she hung up. No knowledge, no professionalism.
The 2nd tech, Jo-Anne, didn't understand my problem at first, so I had her point to taskbar icons of open programs on her PC, where she saw window previews, then told her my PC didn't do that. She took remote control of my PC, then went thru a few troubleshooting steps and resolved the issue. She was professional but lacked some knowledge.
I wanted to speak to her supervisor, Joseph, about the problem with the 1st tech. She tried to reach him twice but said he was unavailable. I asked her to have him call me back. She said that may not be possible. I told her I would like a call from him within 24 hours. She said again, he may not be able to call me back. Then she asked me if I would like to purchase another year of warranty, even though I have almost a year of warranty coverage left. I am NOT going to purchase any more coverage, as there is no way to connect with a supervisor or guarantee a call back from them if there is a problem. Also, I have had several problems in the past with unknowledgeable and unprofessional technicians.
I like someone else's suggestion on this forum--if I can't get a response from a supervisor in Tech Support, I will call the corporate office and complain.

Thank you for visiting the HP Support Forums. I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
If you have other questions and concerns about using the forum, please feel free to send me a private message.
OrnahP
HP Support Forums Moderator
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    DATA : FIELD1(30).
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    PARAMETERS : P_TCODE LIKE TSTC-TCODE,
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    Regards,
    Arjun
    <b>Reward points if it helps</b>

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