Bad quality song purchased

Hello everybody,
I bought a song and after downloading, trying to listen it and the quality is bad. It happens with only one song. What to do to have a good copy?

Contact the iTunes Store customer support department through the Customer Service web page and explain the problem to them.

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A song I bought has bad quality, what do I do?

I bought 3 songs on iTunes and they have bad quality, I wanted to report a problem but when I did it automatically took me to my receipt... What should I do?

Try playing the files with Quicktime player. Is it really the files or is it iTunes?
If it is the files, contact iTunes Store support staff through the report a problem links in your account history or,
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html

Can't download song purchased from Itunes from one computer to another using same Apple ID

Hi, I am operating itunes 11 at home, using Mac OS 10.7.5.. I purchased a song at work (also a Mac, I am not sure which version of OSM or itunes). I accessed the purchase of the song in the "Purchased" menu option in itunes on my home Mac. When I tried to download the song at home so I can include it in my Library, I got the following message:
This computer is already associated with an Apple ID. You can download past purchases on this computer with just one Apple ID every 90 days.
So: just to be clear:I can only buy something from itunes from one computer and save to another with the same Apple ID only every 90 days??? And if that is the case, I have not purchased anything from my work computer within 90 days of this recent song purchase. That just does not make sense to me, since the license covers 10 devices anyway, and I am using the same Apple ID.
Let me know if I am not understanding this correctly, or am doing something wrong. It just does make not sense to me that I can't download a purchase I made from one computer to another since I am paying Apple for the music and just accessing it elsewhere, using the same account.
Thanks so much.

Thanks for the response. Yes, my husband logged on to our computer and rented a movie for us to view. That is how we use Itunes: I purchase the music, he may purchase a movie or a rental now and then. This is new, it never happend before.
Also, I contacted customer support, both by phone and email. Not only does someone else using the home computer under a different account trigger this, but so does simply activating my own user id from a different computer (one of the 5 I am allowed to under the service agreement.)
Customer support was very helpful and lifted the 90 day ban. I called them because I purchased a season pass of a TV show and could not download the first episode because it was a "past purchase" (the episode was not even available to download when I purchased the pass, so “past” is indeed relevant.)
But I don't see the point of purchasing content from Apple now. This feature limits the accessibility of legal purchases under the service agreement. Why allow 5 computers per Apple ID if activating one of them limits the ability to download content for 90 days??
I (used to) buy movies, rentals and TV shows all the time. I don’t have cable, so Apple was the source for all “must have” shows that I couldn’t wait for. Too bad.

Bad performance updating purchase order (ME22N)

Hello!
Recently, we face bad performance updating purchase orders using transaction ME22N. The problem occurs since we implemented change documents for a custom table T. T is used to store additional data to purchase order positions using BAdIs ME_PROCESS_PO_CUST and ME_GUI_PO_CUST.
I've created a change document C_T for T using transaction SCDO. The update module of the change document is triggered in the method POST of BAdI ME_PROCESS_PO_CUST.
Checking transaction SM13, I recognized that the update requests of ME22n have status INIT for several minutes before they are processed. I also tried to exclude the call of the update module for change document C_T (in Method POST) - the performance problem still occurs!
The problem only occurs with transaction ME22N, thus I assume that the reason is the new change document C_T.
Thanks for your help!
Greetings,
Wolfgang

I agree with vikram, we don't have enough information, even not a small hint on usage of this field, so which answer do you expect (The quality of an answer depends ...) This analysis must be executed on your system...
From a technical point of view, the BAPI_PO_CHANGE has EXTENSIONIN table parameter, fill it using structure BAPI_TE_MEPOITEM[X] alreading containing CI_EKPODB (*) and CI_EKPODBX (**)
Regards,
Raymond
(*) I guess you have used this include
(**) I guess you forgot this one (same field names but data element always BAPIUPDATE)

Bad quality MP3 downloaded

I have downloaded 5 mp3's from OviStore. One of them is of very bad quality. Bass distorts even on low volumes. Do I have any recourse?

@Mystic -
I'm posting same info here as on another forum where I saw your post - hoping to get some info/awareness from others...
I'm having same 'upgrading to iTunes 8.0 has made my iTunes library sound like poorly compressed 40 kbps net-radio crap' (approximately). Thought at first my speakers were blown but experienced same on headphones; tested that it's not my Mac's sound-card by playing an .MP3 in-browser which sounded normal.
Any music through iTunes since 8.0 upgrade sounds awful: trebles are virtually absent, low end frequencies are muddy; mid-range is relatively untouched; all my tunes sound like they were ripped at 40 kbps and "compression-sound" is overwhelming. It's occurring w/ the gamut of sound files in my iTunes library: .MP3's (constant and variable bit rates from 128 - 320 kbps), AAC's ripped from CD's (160 - 300'ish kbps) and purchased AAC's from iTunes store. Multiple combinations of disabling and re-enabling Sound Enhancer and Sound Check in iTunes as well as disabling / re-enabling the EQ (Window > Equalizer) have not resolved.
Everything coming through my iPod Touch sounds perfect as usual as well as music played outside iTunes i.e. games and music through Safari or FireFox.
I updated both iTunes and Quicktime within past week through Software Update, so not sure yet if it's caused by one or the other. For street cred., I'm a long-time musician and work in i.t. system ops. / Mac freak, so while certainly not infallible I'm going to edge past this being user error on my part. A thousand blessings on anyone w/ some thoughts, tips...cheers.

I just bought a bad quality album can it b refun? Zzz

It really bad quality u can go try hear it! Pls search for juris - now playing. Anything I setting wrong? I still got buy other song all ok except this album! At 1st I tot is the demo bad quality only!

You should contact Apple support:
https://getsupport.apple.com/LocaleChange.action

HT201401 I have my a song purchased from Itunes and would like to use part of it for a ringtone and get all the way thur the process of getting it to my phone but it goes to sync to my phone it doesn't show up in my phone like it says it is suppose to und

I have my a song purchased from Itunes and would like to use part of it for a ringtone and get all the way thur the process of getting it to my phone but it goes to sync to my phone it doesn't show up in my phone like it says it is suppose to under ringtones. Does anyone have any tips on how to do this.

http://osxdaily.com/2010/09/04/make-free-iphone-ringtones-in-itunes-10/
https://discussions.apple.com/message/17777381 - making a ringtone
Getting ringtones folder to show in iTunes - https://discussions.apple.com/thread/2629494 - iTunes > Preferences. Under the General tab below Show, confirm Ringtones is selected

How do I authorize songs purchased from one ITunes account to another Computer and Account?

How do I authorized songs purchased on my old Itunes account on another computer using my new account. Thanks

You have replied to a 3 year old post.
If you have a question, post your own question.
Just change the email address associated with your current account
Change your Apple ID - Apple Support

Sunday, I downloaded iTunes app on to my new PC. Songs purchased over the years were present but all of the albums I loaded from CD's are not present. How do I resore my iTunes account with all of my albums, playlists, etc.?

Sunday, I downloaded iTunes app on to my new PC. Songs purchased over the years were present but all of the albums I loaded from CD's are not present. How do I resore my iTunes account with all of my albums, playlists, etc.? I have not attempted to sysnch my IPod Nano with the new software.

See Empty/corrupt iTunes library after upgrade/crash.
tt2

Why don't new songs purchased on I-Tunes synch to my iPod (Nano 5th generation) that is recongized by my computer? What do I do to make that happen?

I purchased a new desk top computer. My iTunes account is regognized by the new computer, but only includes the songs purchased on iTunes. My iPod is also recognized by the computer when I plug it in. When I attempt to sync new songs purchased on iTunes to my iPod, they do sync to my iPod. Can anyone help me figure this out?

There are two questions here... Your computer has an iTunes library, not an iTunes "account." The account that relates to iTunes is your Apple ID, which you use to make purchases from the iTunes Store. Signing in to the iTunes Store using your Apple ID does not put your songs from your previous iTunes library (on the old computer) into your new iTunes library. You need to transfer your iTunes library from your old computer to your new computer.
NOTE: If you happen to be subscribed to Apple's iTunes Match service, your entire iTunes music library is stored in iCloud, and you CAN access it from any supported computer or mobile device, using your Apple ID.
If you have access to your old computer and your old iTunes library, and you want to transfer it to your new computer, you can post back to get more info on that topic. For songs that are previous purchases from the iTunes Store, you can re-download them into your new iTunes library at no cost, by signing in to the iTunes Store (using the same Apple ID) and going to the Purchases screen (click on Purchased under QUICK LINKS on the iTunes Store Home screen).
The second separate question is about setting up automatic syncing for the iPod, from your new iTunes library. You may not want to do that until you have all songs from your old iTunes library consolidated into your new iTunes library. Please post back...

How can I authorize itunes songs purchased with ID that no longer exists?

I bought an Macbook Pro and am transferring all the songs I bought from
my old laptop to the Macbook. Some of the songs were purchased from
itunes using two different apple IDs that don't exist anymore. I tried to
authorize the Macbook to play these songs using the old ID and password but it
doesn't work (I'm pretty certain I have the correct passwords but it is possible they are wrong). Please don't tell me I can't listen to these songs
anymore. Is there anything I can do?
Joseph

I have exactly the same problem! When I try to play a song purchased under an old Apple ID (before I moved to Japan), I get: "This computer is not authorized to play "(song title)". Would you like to authorize it? To play this song you must authorize this computer to play songs purchased using the account "(my OLD Apple ID)". You may authorize up to 5 computers for each account."
I tried to authorize the song using my OLD Apple ID and password, but it didn't work because that Apple ID no longer exists. The weird thing is that after trying to authorize a song with my NEW Apple ID, the computer tells me I have successfully authorized it but then the song won't play and I get the same Authorize Computer dialogue box popping up again when I click the play button or double-click the song title.
It's VERY frustrating!

HT204406 Problem with iTunes Match and songs purchased under an old ID

I have songs purchased thru iTunes in 2007 under an old and no longer used ID. They all appear in the list of purchased music but will not match and appear as DRM files on my Mac (hence the error). How do I get this resolved?

What do I need to do to authorize my new computer to play these songs with my current ID?
Marla,
You can't. The old songs are associated with the ID under which they were originally purchased, and there is no way to change it.
You will have to authorize your computer for both the old and new IDs.

I wiped my ipod classic and then my computer crashed, so i no longer have the songs i purchsed from itunes on my ipod or computer! I have a new computer now with itunes installed, can I get the songs purchased previously from itunes somehow?

I wiped my ipod classic and then my computer crashed, so i no longer have the songs i purchsed from itunes on my ipod or computer! I have a new computer now with itunes installed, can I get the songs purchased previously from itunes somehow?

Yes, you can!(:
STEP 1: Open iTunes
STEP 2: Navigate to the "iTunes Store". It can be found under the "STORE" tab.
STEP 3: On the right side of the store there should be a "Quick Links" Section. Click on the "Purchased" link.
STEP 4: Navigate to the "Music" tab and click on "All Songs". Then at the bottom of the screen there will be a button that says "Download All". Click the button and your songs will be begin downloading!
NOTE: This will only work with songs that you bought from the iTunes store, if you imported them from a CD, you will have to do it again.
NOTE: You can also do this with Apps, Movies, TV Shows, and Books.
NOTE: You may have to sign in with your Apple ID to verify the download.
Hope this helped! Enjoy your music!(:

ACNS 5.5 / Troubleshooting bad quality VIDEO (MMS-over-http)

Hello community,
For an unexplanable reason I have to deal with an ACNS problem which is not my domain at all ! ACNS 5.5.15 is on a WAE-512-K9 working with CDM.
Please can someone advice me on how to start the basic troubleshooting steps on the following issue :
============================
- Users in Sydney are complaining of bad quality when they watch a video from an Intranet server in Frankfurt.
Video flow has bad quality (buffering ..) and/or stops before the end of the video.
- Users browsers are configured to use the WAE as local proxy on ports 3129 (.pac file). Requested Video on the intranet is in the Windows Media format and flows are MMS-over-http.
- No multicast distribution is used, neither content pre-positioning.
============================
We did a wireshark trace on the user PC watching a video which ends up unexpectidely with error code 500 => We follow the TCP stream, Time/Sequence graph is linear until ACNS sent [PSH,ACK] tcp flags to the user PC. Then PC answers with [FIN, ACK] etc...and the stream ends.
I have checked the show-tech (i have attached some commands from the sh tech) especially TCP statistics but I do not if the values are normal or not.
I am thinkink to open a TAC case but before contacting Cisco I prefer to try some basic tests if they can help.
Any recommendation on how to start a troubleshoot or any advice would be gretly appreciated.
Thanks.
Karim

Hi Defcom,
Thanks for the quick reply. I have tried changing and resetting the bandwidth limits at both ends last week at both ends but no joy!
I am going to try the solution on the Gerry's link above later but have to wait for my brother to be free as he has an airport as well(had a baby yesterday (hence why we are setting this up)).
Dave

Can't play songs purchased under old AOL account after upgrade to Apple ID

I guess I've been abandoned by the iTunesStoreSupport. They basically told me what caused my problem and now will not return any of my emails.
This message is mostly to inform anyone who "upgrades" an old AOL iTunes account to an Apple ID to be sure to use the same credit card for the new Apple account that you used for your AOL account.
About 2 years ago I "upgraded" my AOL iTunes Store account to be an APPLE ID. When I did that, I used a different credit card for my Apple ID than I had been using for my old AOL account. Big mistake. At the time I had no idea it would cause problems later. I don't remember seeing anything at all warning me about the importance of that at the time. Now, according to Shwetha at iTunesStoreSupport it is "important to use the same credit card for a successful conversion".
Everything worked fine with iTunes for the past 2 years, but a month ago I upgraded my hard drive in my computer and promptly recycled my old hard drive. Another mistake on my part.
A few days later when I went to play a song purchased under the old AOL account I got stuck in that endless loop where I get the prompt "This computer is not authorized to play __. Would you like to authorize it?" Then it asks me to Upgrade my AOL account, but I already did that 2 years ago. I went ahead and attempted to upgrade the AOL account again, but I was still stuck in the endless loop. (note: I did successfully authorize the computer for my Apple ID with no problems.)
I followed every step in the Troubleshooting Guide "support.apple.com/kb/TS1389" including the step where I delete the SC Info folder, but I was still stuck in that endless loop of authorizing / deauthorizing.
Shwetha was very professional and did work with me pretty quickly through 3 rounds of emails and various troubleshooting attempts. But as soon as we realized that I had used a different credit card when upgrading the AOL account to an Apple account and that the conversion was not successful, they stopped replying to my emails. I guess I'm a lost cause.

I repeat here a post I made elsewhere: I hope that it helps you, and, if it does, please post the info elsewhere.
You can get this problem solved!
I encountered this problem yesterday, when I tried to play some songs in my ITunes library on a new computer; this is an ITunes library that I had moved from my old computer.
I called Apple Support, and the excellent Tech person began looking into the problem.
Meanwhile, while I was waiting for him, I Googled the problem (which I should have done first): lots and lots of people (I discovered) have bumped into this same frustrating problem.
Yes: the problem arises when you move to a new computer with an ITunes library that includes songs you bought, way back when, using an AOL ID.
Apple Support contacted ITunes. And ITunes tracked down my AOL account, and then issued me (that is, me and Apple Support) a new Apple ID. There are two or three additional steps; they are not hard, but you need the combo of help from Apple Support and ITunes. The key thing is getting the new Apple ID, which you must have, and which, once it has done its work, you then can ignore..
I can now listen to everything--and I am signed in to ITunes using my current, usual Apple ID.
Note: All of this would be easier and simpler for us if we could actually speak to someone at ITunes; the only way we can get to a "live" person there is by contacting someone at Apple Support.

Bad quality song purchased

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