Bad reception on Droid Razr M, and on LG Spectrum

Just curious as to others opinions... I bought two phones, the razr m, and a samsung stellar I believe it was. We live in a spotty area of coverage in VA, but the stellar (my husbands phone works just fine). I however have been dropping calls, limited to no service... So verizon replaced my razr with a new one. It did the same thing. Then they replaced the sim card. Still did the same thing. Then they replaced the phone all together with a spectrum. It IS STILL DOING THE SAME THING. I am a little ****** that my husbands does not drop calls nor does he have the connection. I am thinking he has the stellar, but not sure. I know it is a smart phone. Why is this happening? And why is verizon giving me the run around about it as to the reception is bad, etc... If his works perfect, why isn't mine? Anyone else having this issue? I am sick and tired of having to call verizon everyday and personally I am thinking about cancelling.

Good afternoon dcalvin33!
We don't want you to cancel, or even think of cancelling, and I completely understand your frustration! You should have "Stellar" service, just like your husband. Let's see what we can do to make that happen! When did you originally purchase the Razr, and how long have you had the Spectrum? Do you have this problem everywhere you go, or just in your home? Also, did the problems begin immediately? I'm curious if you're a heavier user than your husband with additional applications downloaded that may be causing the problems you have. If your husband is a lighter user and doesn't have a lot of applications downloaded, or certain applications downloaded, that may be why his phone works better. However, let's see some things. Please try placing your phone in Safe Mode for about 6 hours: http://bit.ly/TGxegM
Please keep us posted and let us know if this helps.
Thank you,
VanessaS_VZWSupport
Follow us on Twitter @VZWSupport

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