Bad restore; just itunes logo and cable on screen

Brand new iPad mini. Connected it to my pc. Asked for a restoration. An error occurred. Now there is nothing. Just the itunes logo and a usb cable on the screen. Thank you.

Hello magoonregla,
Here are some resources that may assist with resolving the issue you are seeing.
First I would try to restore the device again in the same way, refer to this article if needed:
iTunes: Restoring iOS software
http://support.apple.com/kb/ht1414
You may need to restart or even reset the iPad.
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
IF these steps do not resolve the issue then I recommend using this article that should help isolate the issue preventing the restore from completing successfully.
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/ts1275
All the very best,
Sterling

Similar Messages

  • The iTunes Logo and Cable on screen

    Hi there...
    I bought my iPhone last Dec. 2007 in the apple store in Florida
    When first opened the box and put the phone on, the apple logo first came out then after that appeared the iTunes logo on top and the cable at the bottom. All i can do with the phone is emergency calls... I haven't touched the phone in any way...
    is there something wrong with the phone? is it true that all iPhones 1.1.2 behave this way?
    Thanks

    You posted the same question yesterday which was answered.
    http://discussions.apple.com/message.jspa?messageID=6675368#6675368
    is there something wrong with the phone? is it true that all iPhones 1.1.2 behave this way?
    No - and as already answered, the iPhone is sold in the U.S. as carrier locked with at&t only. None of the iPhone functions work (with the exception of being able to make an emergency call) until the iPhone is activated with at&t. It has always been this way since day 1 and will remain this way at least for the next 4+ years or so. Apple signed a 5 year exclusive agreement with at&t for the iPhone sold in the U.S.
    The iPhone is sold in the UK as carrier locked with O2 only, in Germany as carrier locked with T-Mobile only, and in France as carrier locked with Orange and Apple sells an unlocked iPhone in France at a significantly higher price. Selling an unlocked phone is required by French law but the unlocked iPhone sold in France can be used with GSM network providers in France only.

  • After trying to update my iphone 5 to ios 7 via itunes my phone will not work at all, all i have is an itunes logo and cable logo on the screen HELP!!!!

    after trying to update my iphone 5 to ios 7 via itunes my phone will not work at all, all i have is an itunes logo and cable logo on the screen HELP!!!!

    you'll want to restore it using itunes and recovery mode
    http://support.apple.com/kb/ht1808

  • I pod touch is frozen . itunes logo and cable icon come up. can't get past that. already tried to restore

    ipod touch is frozen. i tunes logo and cable logo appear. can't get past that. already reset ipod

    This happened to me when the logo and cable comes on it either means that you have clicked to restoreit already try connecting it to itunes and click on the small little icon on the left of an ipod scroll down and click restore as nothing will happen if you don't restore it and syncing will not help it will stay the same.

  • Notified of iTunes update for iPhone; tried to download; phone inoperable all day. screen shows itunes logo and cable

    I was notified of an iTunes update for my iPhone; I tried to download, but am just showing the screen with the iTunes logo and a picture of a cable end. Phone has been inoperable all day.

    Hey there Gina,
    It sounds like you were updating your phone, and now it is unresponsive with an iTunes and usb cable on the screen. This appears to be recovery mode, and you should be able to restore the device using the following article to get that install completed:
    If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    If not, then reset the device with the following article, and then attempt the restore with the above article:
    Turn your iOS device off and on (restart) and reset
    http://support.apple.com/kb/ht1430
    To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
    Thank you for using Apple Support Communities.
    Cheers,
    Sterling

  • My Ipad has locked with Itunes logo and cable displayed on a black screen.    Cant do anything

    My Ipad has locked on a black screen with only the Itunes music logo together  with an arrow and a cable white photo display.    Turning it on and off achieves nothing, only the Itunes circle and cable appear each time.     What can I do to rectify?

    I uploaded iOS 7 and the ipad came up with a black screen with pictures of iTunes logo and power cord.  It wouldn't turn off or respond to any actions.  A terrifying moment.  I followed some suggestions from these discussions, connected iPad to Macbook with iTunes open and prayed.  It took 3 separate times to completely reset the iPad, because of several "errors" that would occur throughout the lengthy process.  This necessity to completely reset my iPad (and it is very shakily alive now, I fear) was a direct result of uploading the new OS.  I am furious.  What is going on with Apple?  I see this has happened to people for quite a while now.  Good Lord. 
    Message was edited by: Liz with the computer genius brother Fred

  • I tried to restore my ipad but all i have got is the itunes logo and cable and it wont restore with an error saying 1604

    Major help please.
    Bought my ipad yesterday and the sync all worked fine. I needed to wipe it which worked but now it wont restore and the ipad wont go past the itunes logo with the connecting wire on the front screen and when it sometimes does, after the restore there is an error (1604)
    stressing.
    help would be much appreciated.

    CT782-
    How long did you wait?  It might just take a while.
    Could the computer's USB port have gone to sleep?  I would try disconnecting the iPad and reconnecting it, to see if that is what iTunes is waiting for.
    If there is another USB port, try that one too.
    Fred
    Message was edited by: Fred*M.

  • Iphone 4 frozen itunes logo & USB Cable on screen - heeeeeeeelp!!!

    Have tried to turn the phone on in recovery mode but to no avail - if I turn it off, as soon as I plug it into charge the itunes & usb cable signs come up on phone and I am sure it is not charging.
    If I hold down the home key and plug into usb cable on computer (wanted to try and restore via itunes) same thing happens, apple logo comes up for a second or two and then the itunes & usb cable sign.
    I had plugged the phone in via the usb cable to charge as the battery was low and the phone did sync with my computer, I deleted a couple of apps (children taking over my phone!) and I think itunes was trying to update when my computer deemed the update to dangerous so I cancelled it (thinking I'd unplug the phone pre any danger element!!!) - however, the itunes & usb sign was already there and has not gone since.
    I have now updated to the latest version of itunes and tried it all again, computer works fine, albeit I still got the 'this software is potentially dangerous' message but ignored it.
    Any thoughts (am loathe to run the jailbreak thingy that I have read about as presumably as soon as I start faffing with it, it will be out of waranty?  It is only 2 months old!)
    Please help oh clever iphone geeks
    Thanks
    Vicki

    You posted the same question yesterday which was answered.
    http://discussions.apple.com/message.jspa?messageID=6675368#6675368
    is there something wrong with the phone? is it true that all iPhones 1.1.2 behave this way?
    No - and as already answered, the iPhone is sold in the U.S. as carrier locked with at&t only. None of the iPhone functions work (with the exception of being able to make an emergency call) until the iPhone is activated with at&t. It has always been this way since day 1 and will remain this way at least for the next 4+ years or so. Apple signed a 5 year exclusive agreement with at&t for the iPhone sold in the U.S.
    The iPhone is sold in the UK as carrier locked with O2 only, in Germany as carrier locked with T-Mobile only, and in France as carrier locked with Orange and Apple sells an unlocked iPhone in France at a significantly higher price. Selling an unlocked phone is required by French law but the unlocked iPhone sold in France can be used with GSM network providers in France only.

  • Ipad 2 cant get it to shut down, itunes logo and port on screen

    i went to upadate my settings, and it told me i didnt have enough space to download IOS 7, then it locked and a iTunes screen appeared on screen with a picture of port plug, now i cant get it to shut down ive tried the home button and the shut down button, nothing works. when the screen goes black, for a minute the Apple logo comes up then goes off and the iTunes and port plug come back.

    The image means that the iPad has gone into recovery mode - you will need to connect it to your computer's iTunes, that should recognise the iPad and allow you to reset it back to factory defaults, and you can then restore/resync your content to it. Whilst it's in recovery mode you might not be able to turn it off (I'm not sure whether it's possible or not)

  • Software update failure, now phone frozen. Now screen only showing itunes logo and USB Cable on screen. Have I lost my backup?

    I just tried updating the most recent software on my 3GS (on my Mac) but it said the updated on my phone failed. Now my phone is frozen and only showing the itunes logo and USB cable. When I connect to the USB lead, its says: iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes.
    Have I lost all the data on my phone?
    What should I do?
    Help!
    M

    The iTunes logo and cable indicates that your iPad has gone into recovery mode : http://support.apple.com/kb/ht1808
    For the 3004 error code does the troubleshooting for it on the page that you posted from not help ?

  • TS3694 Hi, Good morning, my iphone after i did back up in my computer my phone turn into blank what's happening on my phone  the sign in the screen Itune logo and usb cable..

    Hi,
    My old phone model 3G's, I was plug into computer last night around 9ish probably, after that turns into Itune logo and cable usb sign in the screen. I assume to transfer my info to my computer included my pic...Are they lost?
    hope the problem will be solve....thanks
    nori

    You need to Restore the iPhone using iTunes. If you have a recent backup it will be restored at the end of Restore process.

  • Logo and cable for Ipod touch

    The itunes logo and cable came up on the screen and I pressed the home and the on/switch, and it still showing the logo and cable

    The screen is telling you to connect the iPod to yur computer with the USB cable and restore via iTunes
    iTunes: Restoring iOS software

  • HT201442 iphone 4 went update and screen blank except for itunes logo and plug icon cant do anything else,tried to update with itunes error 3194 any sugestions

    iphone 4 itunes logo and plug on screen ,phone is frozen of somesort any help

    Read: http://support.apple.com/kb/ts4451

  • My iPad was disconnected during upgrade. I've tried restoring and resetting.  I just did an iPad erase in "find my iphone" and it still shows the itunes logo and the fire-wire cable on the screen with an arrow. It's currently plugged into my computer.

    My iPad was disconnected during upgrade. I've tried restoring and resetting.  I just did an iPad erase in "find my iphone" and it still shows the itunes logo and the fire-wire cable on the screen with an arrow. It's currently plugged into my computer. How do I remedy this?

    Unable to update or restore
    http://support.apple.com/kb/HT1808?viewlocale=en_US

  • I just updated my phone and it is now stuck with usb cable and itunes logo and itunes on my computer says I have to restore.  Can I get my phone working again without loosing my photos?

    I just updated my phone and it is now stuck with usb cable and itunes logo and itunes on my computer says I have to restore.  Can I get my phone working again without loosing my photos?

    There is no other way than to plug into a computer to restore the phone. You can use another computer to do so, but in case you did not back up to iCloud your data and settings will be gone.
    Follow this article to connect in recovery mode:
    iOS: Unable to update or restore

Maybe you are looking for

  • Failed to open the connection. Details: Unexpected error

    I am trying to run a report which pulls up data from salesforce.com but when I enter the login credentials for salesforce I get this error. I am running Crystal Reports v14.0.2.364 RTM. It is not the login as I am able to login with the same credenti

  • Is there any upcoming software updates for the version 10.5.8? Also how do I backup my mac?

    I really want to update my mac to the new version of Snow Leopard or Lion but to my understanding I must buy the disks to update it. However I feel like buying a macbook pro to my replace my mid-2009 white macbook, once I graduate so I could use it f

  • Need help moving photos to external drive

    Hi, all--here's hoping one or more of you Aperture veterans can help. Here's my situation: I'm not new to photography, but I'm new to Aperture. Just bought 3.3 and still getting to know what it can do. I'm an emigre from iPhoto, and one of the reason

  • 2012 R2 Hyper-V Cluster Replication to Single Non-Cluster Host?

    I can't seem to find a straight answer and in my testing, this doesn't seem to work. Is it supported to replicate from a 2012 R2 Hyper-V cluster to a remote, single 2012 R2 Hyper-V non-cluster host?

  • Session and Access Restriction

    Hi: I have this problem with access restriction. I was trying to build a "secure" site with sessions where users are able to login and access secure webpages upon successful login. And these webpages are not available as soon as the user session expi