Bad service by Idea cellular

i have recently brought BB 9320 i use Rs.399.00 unlimited plan Idea cellular sevice in Pune India 9320 is supposed to be a 3G Phone 3G sevices are not available on BB by Idea celluar in India..so i cant use 3G,GPS.
Plan says unlimited but cant use Youtube...message says extra cost will be charged
previously the plan was Rs.599.00 unlimited...same plan changed to Rs.399.00 unlimited
i am using Idea services for last 10 years (post paid) no intimation on plans change..Surprise...!!!
Call BB call centre they say we can help you with technical service call your service provider 
I cannot use other 3G services ....Only BB service because i use BB..but other service provider
do provide to their BB users...i cant understand ...How...and why
Hello Sir/Madam....if you cannot provide these common services to BB  users in India. please dont sell your product here...i dont know who's making fool of us... is that Idea Cellular India or Blackberry
I shall appreciate if some one does reply to me...blackberry is excelent product....but with not so excelent service and service provider...blackberry should give a thought ....I dont want to be rud or use harsh language ...because you deserve such negative complments...awating a reply
Regards
Norman Schofield

NormanSchofield wrote:
Such a shame...to RIM employees and employers.....they don't care you mean..
Norman, there is no need to be rude. We are NOT RIM employees, as I've stated.
My post was merely informational to let you know that.
If you want to contact RIM directly, please see www.blackberry.com/contact
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