Bad service , reported a fault a week ago and no c...
I reported a faulty HH3 a week ago and got an automated ref number.
Nothing heard since then.
Rang and after a while on hold today was told it was an issue with my Openreach modem !
When i questioned this and telling the very confused heldp desk woman the internet connection worked fine and it was just HH3 wireless failing was told no we need to reboot your openreach modem !
I have swapped my HH3 and used a Dlink router the connection was up for 5 days yet BT help line say its openreach modem!
To sum up my main issues are ;
1. no response from BT for a week !
2. incorrect advice from help desk who cannot understand why a modem is not related to wireless on a router !
Even Virgin werent this bad
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
Similar Messages
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Hi, my iPhone was stolen two weeks ago, and I called ATT to suspend the service. Today, we were about to find it using my iPod, and it is now under a different name. What should I do? Should I report to police? I did called ATT again, and they told me that they cannot do anything, since the SIM card might have been replaced.
Doesn't hurt to call the police.
The SIM wasn't replaced; if it were, you wouldn't have been able to locate it. -
my i phone 3g wont let me take call or recieve text messages it keeps saying searching or no service just started about a week ago my wife has a iphone also and hers is fine i tried reseting my network but that didnt help any thoughts i also replaced the sim card
I'm assuming you have this locked on a carrier...Did you take it to the carrier store and see what they say? You could try a restore but that most likely won't help...Sounds like maybe you have an upgrade in your future....
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I sent a request 2 1/2 weeks ago and I have not heard back from anyone. My cc was charaged $24.99 for a year of music in the cloud - I DO NOT want this service......... Could you tell me the status of this request? Please credit my American Express credit card.
You aren't addressing Apple here. This is a user to user technical support forum.
If you are trying to get a refund for iTunes Match, try calling the Apple online store (1-800-MYAPPLE in the U.S.). -
firefox crashes on opening within seconds. this started suddenly a few weeks ago and despite several daily attempts, i still can't load firefox application. it crashes immediately upon startup every time no matter what and crash reporter arrives. i have researched all the articles and followed their suggestions. i installed the newest version of firefox and still get the same results. i can't even open firefox in safe mode.
You do not want to remove the program directory with a Mac because Firefox is most likely installed in the system Applications directory which is where the system applications are stored.
Have you tried removing the Firefox plist file from your user library? I have Mac OS 10.6.8 as well, and that file is at /Users/<user name>/Library/Preferences. Close Firefox and remove that file, then start Firefox again. -
can you guys please help me find my iPod because i lost it a week ago and i cant find it I've been trying really hard to find it but i cant cause i didn't set up find my phone before i lost it so my question is can you help me someway or somehow because my iPod i love it i would always take pictures with my friends and i have all my memories in it so i don't know where it is for all i know it could be on the street getting ready to get ran over because the last time i ever saw it was on last Sunday when i went to my cousins house when we were leaving i grabbed something to eat then i sat at the table then i left but i swear i had it in my pocket when i left but i didn't so i asked my cousin if he could look for it and he said sure so he started looking for it but didn't find anything and so i lost it sense and i asked my dad if i could get a new one and he said in a couple of years but i want that iPod back it has all my memories in it it's really special to me and i'm really desperate so please help me someway somehow anyway just help me please i don't know what else to do but beg for someone to help me because I've tried looking for it in my car in my room in my coats and nothing i tried looking for it on the website find my iPhone/iPod/iPad and it didn't help so please help me i beg of you if you are reading this and don't care you really are heartless because a little 12 year old girl can't find the most precious thing she got from her father 1 year ago and if you are reading this and you have a heart please help me find it if you do want to help me find it****
<Personal Information Edited by Host>You are not addressing Apple here. We are all just users like yourself
lost/stolen
No app on the iOS device is required.
- If you previously turned on FIndMyiPod/iPhone/iPad on the iOS device in Settings>iCloud and wifi is on and connected or cellular data is on and connected for, on a computer browser go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up or continue to show off-line.
- You can also wipe/erase the iOS device and have the device play a sound via iCloud.
iCloud: Erase your device
iCloud: Use Lost Mode
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the device and report to police and carrier if iPhone or cellular iPad
- There is no way to prevent someone from restoring the erase (it erases it) using it unless you had iOS 7 or later on the device. With iOS 7 or later, one has to enter the Apple ID and password to restore the device.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number -
I bought one Iphone a 3 weeks ago and I can´t listen what people speak with me, because de microphone doesn´t work, I need to use the speaker, somebody know what I need to do?
Just thought that I'd report that I've decided on my solution.
It seems that just making do with what I can find on the US store is the easiest and perhaps also the best way of going about it. All other methods mean trouble. I'm lucky that China hasn't outright blocked the US store, as they HAVE blocked iTunes music store in China already (something about a song about Tibet caused them to block the store entirely).
So yeah, just going to deal with it I guess. I should be grateful I'm getting anything at all, considering the country I'm in. Still, I just feel so ripped off sometimes when I pay for expensive devices and I can't even get much out of them do to my region. iPhones cost around $700 in China because there's no company like AT&T that you can just sign a contract with to get one, so you have to pay up-front for the phone, and get less features out of it in the end. Makes buying smart phones look like a waste of time and money sometimes, since you can't use the device to do what it was built to do due to censorship and not having any content for your region (though they do have a lot of Chinese apps that I can't use due to not knowing Chinese). -
Bought iMac. 3 weeks ago and now new version is out! Is there anything I can do?
Bought iMac. 3 weeks ago and now new version is out! Is there anything I can do? Is there a cooling off period as this new product is an i5 faster processor. Etc
CheersI'm hearing there is a new model out of my Singer sewing machine. Should I replace it?
(I really do own and use this one. Amazing example of 20th Century mechanical engineering. Sews through leather and almost anything; does what I need, but it's missing the Thunderbolt option. Too bad, no computer will serve its function this long.) -
i just opened my mail on icloud and all messages disappeared from the last year! I have one email left in my inbox which is the most recent. I moved to icloud 2 weeks ago and it has been working fine until now. How can I retrieve old messages? Thank you.
I guess you could try but I don't believe Apple can help with activation lock issues. They may, however, be able to determine if the Apple ID belongs to one of you and reset the password for you if you can prove your identity.
You might want to try calling Apple by going to https://expresslane.apple.com; click 'More Products and Services, then 'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'. Perhaps they can help determine if it's your ID and reset the password for you (and they probably have more expertise in doing this than the Apple store). -
I allowed Apple updates about two weeks ago and now Safari is way too slow. I have tried using Airport and Ethernet and the problem is the same. Yesterday, I upgraded to Safari 5.1 and now the problem is worse. Any solutions?
I can't stand peremptory affirmations like "Nothing is wrong with Safari".
Thousands of users can't be wrong (see the discussions).
If I read you the right way, it's never software' fault, it's the user who's the culprit.
Amazing!
In this very case, the fact is we can't give to "christinefromfonthill" a good solution because weren't sitting in front of her Mac.
You give her a good advice which could, perhaps, lead to an improvement.
But must also admit that Safari is a very slow browser compared to Firefox or Chrome.
And you can't ignore all the problems which arose when upgrading to Lion and were related to the new build and specs of Safari 5.1.
The best example is the apparition of "garbage type" (use of Last Resort font) when reading numerous sites. This never occured before and is the direct consequence of Safari compliance to Web Open Type. This standard prohibits the use of Type 1 Postscript Fonts and is the reason why so many people are in trouble.
I use a Mac for more than 25 years.
I am a very "clean" user who hates the bells and whistles of third party.
My Mac is always up-to-date and despite all my Mac loving care, I run into some problems.
Imagine the nightmare which can occurs for the vulgum pecus who isn't, by definition, a power user aware of all the requirements for running a System in optimal conditions.
May be Safari is one step in advance on its time but lambda users are paying the price for it. -
Why the iPod is so funny while it can syn i week ago and now can't even find the iPod on the itune left hand column. I can still hear the sound when the iPod is plug in the PC, Why? I have install over a thousand songs and reinstall itune means to do it all over again. What a waste of time and energy? There are songs I can not retrieve again!!!!
No app is required.
- If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up.
- You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the iPod and report to police
- There is no way to prevent someone from restoring the iPod (it erases it) using it.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number -
i get ipad mini 3 weeks ago and unfortunatelly had an accident and broke the screen. can i get it fixed?
Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
The warranty will apply to the country of purchase. And if there is a problem needing repair you have to return it to the country of purchase.
Out-of-Warranty Service
If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace (Apple doesn't repair) your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below. (The replacement will most likely be a refurbished iPad in a brown box, however, it has a new screen, back and battery.)
iPad model
Out-of-Warranty Service Fee
iPad mini
$219
iPad 3rd, 4th, Air
$299
iPad 2, iPad
$249
A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in US dollars and are subject to local tax.
Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.
iCracked - Broken iPhone, iPod or iPad
http://www.icracked.com/
iReVamp Electronics Screen Repair ($99)
http://www.irevampelectronics.com/ipad-2-broken-glass-screen-repair.html
iPad Repair & Screen Replacement Services
http://www.ifixyouri.com/16-ipad-repairs
RepairZoom iPad Repair
http://www.repairzoom.com/ipad-repair.html
Mission Repair
http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
iGadgetResQ
http://www.igadgetresq.com/ipad-repair/
Do It Yourself iPad Repair
http://www.ifixit.com/Device/iPad
Cheers, Tom -
I have just bought my iphone 4S 32GB from three weeks ago and 'am facing a problem that in the middle of my calls it suddenly says call failed and it keeps on doing it every call i make .. I Don't know what to DO Please anyone help me i've got OS 5.0.1 and it's factory unlocked i've boughted from USA and it was sent to me where 'am living now in Egypt ...ANy Helpppppppppp Pleasee
try general>settings>reset>reset all settings and start up as an new phone.
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I bought my iPad mini two weeks ago and used my apple ID to make it sync with my iPhone. But so far I have not been able to activate iMessage and face time. It only gives me the option of signing in and when I do that I get an error message telling me that either my user name or password for my email is incorrect; even though I have been using my correct my apple ID in the password entry area. My apple ID works for every thing else. Please, can you help in this case?
Have a look here...
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
SHARING iTunes MUSIC
http://macmost.com/five-ways-to-share-music-in-itunes.html
Also... Create your Own Apple ID for Your iPhone...
It should be Noted that anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID
Apple ID FAQs > http://support.apple.com/kb/HT5622
And... Have a read here...
https://discussions.apple.com/message/18409815?ac_cid=ha
See Here for > How to Use Multiple iDevices with One Computer
Have a read here...
https://discussions.apple.com/message/18409815?ac_cid=ha -
I changed my Apple ID two weeks ago and I accidently forgot to sign out of my iCloud on my iPhone 5C. Now it wont let me change the iCloud ID to match my new Apple ID. How do I change my iCloud ID even though it is asking for the old ID?
If the old ID is an earlier version of your current ID, temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iPhone when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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