Bad uverse service, cancelled after 11 days and was hit with $112 bill!

Question

As this was a new installation there is a non pro rated one time charge of $49, leaving actual charge of $63. From...http://www.att.com/u-verse/explore/offer-details.jspPromotional pricing applies to service rates only and excludes taxes, equipment fees, and other charges, including a $49 service activation fee, city video cost recovery fees, where applicable, and a Broadcast TV surcharge AND....30-Day Money Back Guarantee: Must cancel all AT&T U-verse services within 30 days from service activation. Adjustment provided for monthly recurring charges only. Customer is responsible for all additional charges, including but not limited to installation, activation, On Demand, Pay per View, international calls, other pay-per-use features, non-returned equipment charges, and any other one-time fees.  There is no 70mps service, and higher speed tiers require bonded when available...The data base can be wrong.... But the billing cannot be erased, services installed, canceled within 30 days thus have no $180 early termination fee.

Answer 1

I've been a Uverse customer for 4 years, and a wireless one for longer than that. I moved a few weeks ago and had my uverse set up at the new house.  The install technician was great, but the news of what I had was not so great.  Long story short, the lines going to my house were not sufficient for reliable Uverse service.  I was paying for the max turbo (24mbps) service at the old address, but due to line length and the AT&T engineer not wanting to give me a bonded pair port from the VRAD, I had to downgrade to 12mbps service and only if I wasn't watching more than one HD channel.  I gave it a good honest try since I had good service at the old house.  I've run multiple speedtest.net bandwidth tests and sometimes I would hit 12, sometimes it would drop to 4 or less.  Sometimes web pages wouldn't load on the first try.  The TV pixellated often enough that it was annoying to watch.  The service  was installed on May 15th, and on May 26th I called and cancelled.  I just got a bill in Friday for $184, and I was "graciously" given a credit for $72.  The billing period listed was for May 15-June 16.  So how can 11 days of service that didn't live up to Uverse standards net me a charge of $112?  I didn't even have it half a billing cycle, so why was the credit given less than half the bill?  I don't feel I should have to pay any of it since I wasn't receiving the advertised services I ordered, and nobody I talked to when cancelling said there would be any charges or a "final bill."  According to the AT&T corporate store as well as the address check on the uverse website, I was supposed to be eligible for 70mbps service.  That clearly wasn't the reality of what I had available.  How can I make them erase this bill?