BAD UX, accepting and cancelled files in chat

Am I the only one who has issues with the new files download in conversations?
(accept, cancelled)
It is so PC, you click on it, it doesnt reply ( take ages) and if you click again (because you think something went wrong) it gets cancelled.
What smart ass puts the cancel button at the same place as the accept button, if he knows their system is so slow?
What are your opinions? Have you experienced the same issue?

Somebody in Adobe Corporate $$$ really needs to "experience" Adobe chat and online "support", or at least read a few of the transcripts. Those people are un*&^%$@ believeable.
I just had to do a "clean" reinstall because I replaced a hard drive. I needed a simple "Challenge Code" to complete the install because I was installing an upgrade and I wasn't in the mood to install CS3 and CS4 only to have to unisntall them.
Rahul said it was a "bad" number and that I should reboot, install again and come back and wait in line some moer (only 4 hours this time).
I suggested that he check is own typing.
Wonder of wonders, my code was suddenly "good" and I got the 6 digit code I needed.
These foreign "support" people either do not read or do not understand the information that is provided to them, or they are not paying attention, or they jsut don't have enough grasp of the English language for the job they've been hired to do.
It took all of 10 minutes to reinstall and update Edius 6.5. I took all the rest of the day to get through the Adobe reinstall.
Sony and Grass Valley have US based support.
Adobe Support will be the downfall of Adobe, and not competition or the economy.

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    HIH
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