Bad video - how can I fix it?

I have two tv spots sent by my client, a large chain of electronics stores. I need to use the clips in a in house training DVD I am creating for them.
My first problem is that both videos have some corrupted frames. If I play them in anything except VLC, the video goes very chunky for a few seconds several times. For reasons that I don't understand, VLC plays both clips perfectly.
Is there some way I can then fix the problem? I noticed VLC does have some export functionality but I can't figure out what settings to use.
Secondly, the clips are encoded as DIVX. Yes I know that DIVX is evil but this is all they can get from their contacts with panasonic and samsung. They have returned to them twice and have been told they can't send them anything else.
I can import them into after effects and convert them but I wonder why After Effects can import DIVX clips while Encore cannot. Why must I go through the process of rendering them out again in After Effects?

> Send them back to the client and tell him to supply you with editable material, not the crap he sent you. If they can't give you editable material all bets are off and they have to double your budget and no guarantees it will work. Then try whatever is available to you, including rerendering in AE.
Seconded.

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Hello there, graciecloyd.
The following Knowledge Base article offers a few steps to try when an application is not functioning as expected:
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http://support.apple.com/kb/ht4211
If an app doesn't respond to your input, or doesn't perform as expected, do the following, testing after each step:
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Learn more about troubleshooting apps.
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Thanks for reaching out to Apple Support Communities.
Cheers,
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****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Bad video - how can I fix it?

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