Bad - wrong - inaccurate info from 3 Verizon stores

I support an IT environment with 6000+ Blackberry users, we've decided to move to either iPhones or Droids, I was selected to test/pilot the Droid so I went shopping.
I went to 3 VZ stores and asked.
"Do I need ANYTHING other than the data plan to recieve company email using GOOD Enterprise"
At ALL 3 VZ stores they said NO.....
Upon activation of my GOOD account I received a message indicating I DID NOT have the appropriate plan.
I spoke with GOOD and was told I needed and enterprise plan
I CALLED Verizon customer service and was informed I needed the business/enterprise plan to use GOOD.
I spoke with coworkers who were selected to pilot the iPhone and they did not receive the message from GOOD and their email works fine. Mine was cut off.
I called VZ again and was informed they CANNOT manage the iPhone due to iOS being a closed system.
Due to the sales persons lack of knowledge things are going to happen
1-Verizon is going to lose "prefered" vendor status from a multi billion corp to supply 6000+ users with access
2-Droid is going to lose 6000 purchases
WHAT HAPPENED TO CUSTOMER SERVICE ?

Jwoww wrote:
How do you know he didn't explain it correctly? Were you there to hold his hand and listen in? I myself worked with Verizon Wireless until recently for maternity leave, and they will tell us to say ANYTHING to upsell, and the just deny it later. Another reason I quit.
actually hes probably correct
most companies have a point of contact with vzw, a corp service rep
the company i work for has @ 40 phones, when we want something we call that rep
with 6000 phone they should not only have a rep, but the rep should have an office in thier corp headquarters
nope going into a store was the last thing they should have done
i think there is somethign else going on

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ifresh21 wrote:
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Message was edited by: gene77

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