Baffled re .aac and .

Here're the e-mails we've been exchanging... Can anybody out there or at Creative Zen make any sense of this?...
SOMETHING IS VERY, VERY WRONG. SEE ALL THE CORRESPONDENCE BELOW.
I WOULD LIKE TO HAVE A RESPONSE FROM THE PERSON IN CHARGE OF CUSTOMER SUPPORT
AND THE PERSON IN CHARGE OF ZEN TECHNICAL. I am currently using .m4a and have it in my Zen 2 GB
Player, both in the main memory and the removable memory disk. The Zen Player seems to have no problem with this format,
and Zen is advertised as handling .aac (which it actually doesn't handle). So what is going on here?
I can rip a CD into iTunes and then get it into my Zen 2 GB Player or the removable memory, and it works.
So what's the problem with supporting it's
LAWRENCE LIGHT
At 5/9/2008Friday04:58 AM+000, you wrote:
Dear Lawrence,
Thank you for contacting us at Creative Technical Support.
As I understand from your e-mail. You would like to know if there are
ways to convert music to m4a format and play it in your Zen.
I'm really sorry. As of this time Zen does not support m4a format. With
regards to application. You may want to check our forums for
information regarding applicable software that can be used to ripped the
CD in m4a format. Below is a link to get to the website.
http://us.creative.com/products/product.asp?category=437&subcategory=44&product=47 02
Thank you again for contacting us. If you do require additional
assistance on the issues you are facing, please reply to this e-mail
with any previous correspondence to ensure the quickest and most
accurate service.
Best Regards,
**bleep**
Technical Support
Creative Labs Americas
Original Message Follows:
Thanks.
What I've finally begun to understand is that, when I use iTunes to rip
a CD, it determines what format it wants to use.
On one particular CD, instead of using .m4a, which Zen will accept and
decode and play, iTunes ripped
the CD using .aac, which Zen won't recognize or play, and when I tried
to drag or copy the files into my Removable Disk,
it just wouldn't either accept it or show it in my Zen Player or play
it. I like using .m4a because it sounds better to me than mp3,
and I've used it for about 28 albums so far. If you have any thoughts
on how I can make certain that iTunes or some
other software can rip my CD's and producve .m4a that Zen will play,
please let me know. That, evidently has been my problem.
Tell the designers of the Zen and the software such as Zen Explorer
that they might think about making the interface
more easy to understand and use. I like the Zen 4 Gig Player very much
and enjoy listening to it. I will be interested in the recharger,
and if there is so kind of sale offering it, I'd be even more
interested.
Regards
LARRY LIGHT
At 5/8/2008Thursday08:24 PM+000, you wrote:
Dear Lawrence,
Thank you for replying Creative Technical Support.
From the description you provided, I can see that the ZEN Media
Explorer
does not recognized the Memory Card. Please allow me to help you.
Please be informed that the Memory card is considered as removable
disk.
You will be able to see the contents of the SD/Memory Card only in the
Windows Explorer. When you select Removable Disk, you view the
contents of your memory card only, not the contents of your player.
Playback stops when you select Removable Disk. The Media Explorer will
only recognize the memory in the player but not the memory in the
Memory
Card.
You need to transfer the contents of the Memory Card to the PC and then
transfer it to the Memory of the ZEN.
ZEN Power Adapter gives your ZEN a quick, full charge anywhere a wall
outlet is available - at home, at a friends house or on vacation.
Simply
connect the power adapter to your ZEN and plug it into the wall outlet.
Charge your ZEN in less then half the time of USB charging! Please
follow this link:
http://us.creative.com/products/prod...4&product=5050
If you still require assistance, please reply to this email with any
previous correspondence to ensure the quickest and most accurate
service. Thank you.
Best Regards,
**bleep**
Technical Support
Creative Labs Americas
Original Message Follows:
Hi,
I'm still having problems.
First, when I connect my Zen to my PC using the Memory Card Removable
Disk Line on the Zen's menu,
my PC doesn't always pick it up as a connected detachable storage
unit.
When it does, my PC calls it J: and I can see that in Windows Explorer.
If I put a CD in my E: player, it usually gets seen by either iTunes
or
Handy CD Ripper, both of which will convert the songs to aac.
The problem arises when I try to use Zen Media Explorer, which often
doesn't recognize my Detatchable Disk, and then, if it does,
I can't find the ripped aac files to transfer them; or, if I can find
the transferred files, they won't get transferred into my Removable
Media disk
in my Zen and it just acts as if those files aren't there. With
Windows Explorer, I can find everything all right but again when it
looks as if I've copied or dragged the files into the Memory file, when
I go back to try to play it with my Zen it tells me no such files
exist.
Why this should be so compolicated is a sore point. I've tried what
you've asked me to do in prior e-mails, but none of it seems to work.
I often transfer files to other parts of my computer and never had
this
problem. Also it seems easy enough to transfer mp3 and aac files to my
Music section on the Zen disk. Got any simple but effecti've
suggestions?
Thanks,
LARRY LIGHT
At 5/6/2008Tuesday09:0 PM+000, you wrote:
Dear Lawrence,
Thank you for contacting us at Creative Technical Support; it is our
pleasure to have this opportunity to assist you.
I understand that you want to know how to transfer to and from your
memory card.
To assist you please refer below.
Transferring files to and from your memory card :
The memory card in your player is considered a removable disk by your
computer. This means that on your computer, you can use familiar
Windows
Message Edited by Richard-CL on <span class='local-date'> 05-09-2008<span class='local-time'> 03:08 PM

Hi,
<p style="margin: 0in 0in 0pt" class="MsoNormal"><span style="font-size: 9pt; font-family: Verdana">Please remove the name of the advisor in the future when posting email responses from Creative. I've also passed the details to the respecti've person and they will get in touch with you soon.

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MacAddiction wrote:
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