Balance Display LG Cosmos3 menu option missing

I purchase a LG Cosmos 3 prepaid phone yesterday at a Verizon store for my son. Works great, but the menu selection for displaying the remaining balance is missing. The instructions say #12 but it only goes to #11.
What is the scoop here? I tried calling tech support but they are experienceing higher than normal call volume and as a result, was on hold for super long time and I gave up on that.
Thanks
Dave

Hello SuperDave8020, let's get to the bottom of this together! From the home screen, press Menu, select settings & tools, display settings, click balance display. Highlight Show and press save. Keep us posted if this works for you.
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

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