Banded profile

ok .28mb done the 3 days thing but it keeps disconnecting so it never gonna happen sent many emails,also just upgraded to unlimited extrta,,,,simple answer please had enough of speed checks and waiting for stableization stuff ,,
please answer without the 3+ days thing
thanks
Solved!
Go to Solution.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
without statsit is impossible to help so in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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Similar Messages

Banded profile after line trouble after 3 days

Hi, I had some line trouble over a week ago and needed a BT engineer to come and fix the dead line. This was duly sorted and I found when I connected for the first time after this my down speed was 288Kbps and up was 1024Kbps which I understand is a banded profile because of the connection trouble. I waited for over 3 days and there was no improvement so I disconnected and tried again and my down speed went up to 576 Kbps. Now I have waited another 3 1/2 days and its still the same, I dont want to disconnect again as this could mess up getting this banding removed, do I have to do anyhting else to get my connection back to normal or just wait?
Thanks in advance

Hi it can take up to 5 days continuous connection for the banding to lift can you please post your hubstats and the full diagnostic bt speed test but do not restart the hub as the instructions ask
http://forumhelp.dyndns.info/speed/adslstats.html
http://forumhelp.dyndns.info/speed/speedtester.html
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Infinity Banded Profile

I am wanting to know if BT Infinity has banded profiles. I ask as my downstream line rate has recently dropped since installing a Home Hub 5 and from high 40's down to 35, well 34999 downstream rate according to the modem. What is odd is if I reset the modem it seems to sync back to 34999, coincidence or is something limiting the line rate. It looks like interleaving has also enabled as the attainable rate has dropped from 50+ to 45.   I remember before getting infinity with a previous supplier that after a line fault the profile got stuck somehow and a handed profile was applied which somehow limited what it could connect above.
I cannot help but think the line speed drop is as a result of using the home hub 5 but could be wrong, is there any easy way to see if I am on a banded profile, is this something that could be checked somewhere?
Cheers

I thought this may have been a modem problem so I have put back the BT Modem, so the HH5 is no longer using the inbuilt modem. The details from the BT modem is showing the same download rate of 34999.
Below are the stats from the BT modem:
Max: Upstream rate = 9545 Kbps, Downstream rate = 45636 Kbps
Bearer: 0, Upstream rate = 9357 Kbps, Downstream rate = 34999 Kbps
Link Power State: L0
Mode:   VDSL2 Annex B
VDSL2 Profile:  Profile 17a
TPS-TC:   PTM Mode(0x0)
Trellis:  UN /DN
Line Status:  No Defect
Training Status: Showtime
  Down  Up
SNR (dB): 7.4   6.1
Attn(dB): 21.8   0.0
Pwr(dBm): 13.6   6.8
   VDSL2 framing
   Bearer 0
MSGc:  18  28
B:  47  238
M:  1  1
T:  61  33
R:  16  16
S:  0.0436  0.8124
L:  11736  2511
D:  1485  1
I:  64  255
N:  64  255

3072kbps Banded profile not lifting after 5 days.

As the title sais, I'm stuck on a banded profile and it doesn't seem to be wanting to budge.
I've been in sync now for 137 hours with no drops or disconnects.
My speeds are usually up in the 3800-4200kbps range and I've never had a problem with line stability or disonnections that could have caused it prior to the banding taking place.
My only guess is family members unplugging the router overnight when it's not being used, which I've stated over and over again too them that they shouldn't unplug it. but no one seems to listen
Not sure how the process goes on the forums nowadays but If there is a mod I can contact who's willing to unband my line manually (If possible) then I'd be extremely grateful, thanks.
If you felt my post was informative and helpful then please click the star below my name/avatar.
Cheers!

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Possible banded profile?

Hello everyone,
Until recently I have been acheiving downstream speeds of around 17mbps on speedtest dot net, and as such had no problems with my connection but about a week ago, my downstream is constantly around 2mbps. I was wondering if my exchange could have seen my line as unstable and placed me into a banded profile due to repeated resets of my previous netgear router which kept overheating and disconnecting from the internet, which i have since replaced with a home hub. I am on BT option 3 and don't think bt have throttled my speed due to heavy use as I have received no communication from them informing me they have done this. So, if I am in a banded profile what do i have to do to get out of it?
Any help is much appreciated, here are my stats:
Connection Information
Line state
Connected
Connection time
0 days, 00:58:37
Downstream
18,645 Kbps
Upstream
1,178 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
2.8 dB / 5.9 dB
Line attenuation (Down/Up)
26.9 dB / 8.1 dB
Output power (Down/Up)
28.3 dBm / 1.8 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
2625 / 0
CRC Errors (Down/Up)
6 / 0
HEC Errors (Down/Up)
83 / 0
Error Seconds (Local/Remote)
6 / 0
Download speedachieved during the test was - 1865 Kbps
For your connection, the acceptable range of speedsis 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :18644 Kbps(DOWN-STREAM), 1178 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps

I think what's happening here, is that you're getting the occasional line drop, because of low margin at night.
And because that line drop is falling within the recovery time threshold for IP setting .... the IP is not increasing.
21CN connections often utilise low margin, and also banded profiles for high margin.
Banded profiles come about because of excessive connection noise, and the high noise margin is merely impulse noise protection to try and cover the line characteristics .... you don;t have this problem, as Don has said.
Your situation is that the msan is trying to run the connection at target 6db, which is normal, but the margin is falling a little, a common occurence, and when it falls too low, it'll cause a drop, and if that drop is within recovery as stated, it resets the time control for that recovery .... and I think this because you have an excellent sync rate, but very low IP profile. Clearly it has dropped some way, making me think at some point the line drops
were multiple events.
What to do now .... leave everything alone, no resets as the guys have said. Check to see over the next 5 days, or from the last time you know the hub dropped the connection, and see if it happened at night time.
If it does, and the margin is not increased to compensate, and you will see from the stats the following day, then drop a message in to the mods.
They can ask for an increase in target noise margin, maybe set it to 9db ... and then it should sustain itself, and the IP will then begin to come up, to what it should be for the sync rate.
BT Forum Moderation Team <[email protected]>
Important thing is though.... just leave well alone, no resets or iinterference, you have the basis for an excellent connection here .... if you can just get over this minor low margin bug.

Banded Profile after BT repair

I've been doing a lot of reading over the last few days and believe I have a Banded Profile. I suspect the answer to my question is going to be "Wait until you have had a stable connection for three days and it'll be lifted" but I have a few questions.
History:
Moved into this house mid 2010. Signed up for BT Broadband, phone and BT Vision. Broadband was about 2 Mbps download. Line was a bit crackly. Broadband often dropped when the phone rang.
BT came out and cured the noise BB was up to 3.5-4 Mbps. Bought the BT BB Accelerator Plate. Fitted and 48 hours later had 8-10 Mbps. Hub used to restart once every 2-3 months. No issues no problems.
Until 2 weeks ago.
The Problem:
One day the phone line was very noisy. The broadband constantly dropped and often would not get a connection for hours. When it did it might last 5 minutes. Long story short it was a fault in the line between the street pole and the master socket. Once replaced the line was clearer than ever and the BB was back on.
It was running at 10 Mbps for the best part of a day AFTER the line was replaced. I tested by picking up the phone and making calls inbound and outbound. Nothing caused it to drop. Until the following morning when the hub rebooted itself. Thinking this was just a part of the checks it does now the line was back I ignored it until I realised the speed is down to 3,072 Kbps.
Speaking to BT they mentioned i had a high "Noise Margin" and unable to get a decent explanation other than just wait and it'll come back, I started Googling and found this site. Much reading later (and I HOPE understanding) it appears I have a Banded Profile. I have noticed the general advise is wait until you have 3 days without an interrupted connection before asking for help. Previously I was rebooting every evening and morning on the advise of a work colleague. I got to 3 days uninterrupted earlier today. Came home at 6pm, checked the router stats and found it must have rebooted around 12pm (which should have taken it over 3 days) I checked the speed and it's 3,072 Kbps still. My upstream has increased from 1,038 to 1,138 Kbps. With that the Upstream Noise Margin has dropped from 9.7 dB to 6.3 dB, but why not my downstream Noise Margin? Downstream is still 14-16 dB.
I realise the banded profile is imposed because the constant reboots made BT think it's an unstable line - which it was DURING the fault. However i had a good 18 hours or so with 10 Mbps (with no hub reboots) after the repair only for one hub reboot to apparently cause the Banded Profile (or at least be the one that cause the Banded Profile to be invoked).
Am I correct in thinking 6 dB is best/optimum Noise Margin?
Do I have to wait another 3 days (or more) for the downstream to be adjusted separately?
I can't believe there is still a fault with the line. The line was fine all the way to the street pole but the engineer suspects the line to the house was very old and possibly had a break.
What if I can't get back the old speed I had? It's not life and death but it's infuriating to have 10 Mbps for 2 years, have something fixed and then get about a third of that...
In case it helps stats today
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.5 Annex A
Latency type Interleaved
Noise margin (Down/Up) 14.6 dB / 6.1 dB
Line attenuation (Down/Up) 32.9 dB / 14.8 dB
Output power (Down/Up) 17.1 dBm / 1.7 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 537 / 0
CRC Errors (Down/Up) 0 / 0
HEC Errors (Down/Up) 0 / 0
Error Seconds (Local/Remote) 0 / 0
Thank you
Solved!
Go to Solution.

Like this?
ADSL line status
Connection Information
Line state Connected
Connection time 0 days, 09:12:37
Downstream 3,072 Kbps
Upstream 1,135 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.5 Annex A
Latency type Interleaved
Noise margin (Down/Up) 14.5 dB / 6.2 dB
Line attenuation (Down/Up) 32.9 dB / 14.8 dB
Output power (Down/Up) 17.0 dBm / 1.7 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 642 / 0
CRC Errors (Down/Up) 0 / 0
HEC Errors (Down/Up) 0 / 0
Error Seconds (Local/Remote) 0 / 0
If so it was a copy and paste error.
Not doing any more manual reboots/restarts....
BTW are those FEC errors an issue? I didn't think so, but i've already misunderstood one thing so far...

BT faster broadband connection, banded profile app...

Hi can a helpfull person reset the DLM on my line please to remove banded profile, I had another issue
I was trying to resolve which has forced me to move and restart the router many times over the last few days.
I have had poor wifi on my homehub 5 and tried relocating it differnt places. I have noticed that
every time I turn the homehub 5 on, the internet speed has gotten slower. The upload speed
is now a lot slower that it was
I have now, turned off the homehub 5s wifi and cabled 2 acesss points, so wifi works great now and
router is in its final place.
Solved!
Go to Solution.

jondonnelly wrote:
Hi, is there any way to safely power down the router (HH5)without triggering the DLM?
for completeness my stats. My line line is approx 2.4km.
openreach estimated, 2-3mb clean, 1.5-2mb impacted.
VDSL uptime: 0 days, 09:35:376. Data Rate: 797 / 100057. Maximum Data Rate: 1197 / 122658. Noise Margin: 18.1 / 6.79. Line Attenuation: 0.0 / 34.5
Theres something wrong with your data rate
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If not, I'll try again

Have I been put on a banded profile?

Hello.
On monday I did a reboot of my modem+router and when it connected to internet I have noticed
my achievable sync rate and attainable net data rate has gone down by about 10 Mbps.
I am usually able to sync at around the 48 Mbps and my maximum attainable net data rate has always
been around the 60 Mbps. Now I am only able to sync at no more than about the 42 Mbps and my
attainable net data rate is now showing no more than around the 50 Mbps.
I have been suffering from noise issues lately and so is it possible the DLM has put me on a
banded profile? If I have been put on a banded profile, will the DLM slowly give me back my
line capable speed if the issues go away?
Unfortunately I have never been able to get the further diagnostics check of the BT Wholesale
Broadband Performance Test to work since upgrading to BT Infinity and so I can`t check to
see if there is any indication I am on a banded profile from this check.
This is on a wired connection not wireless.
Thanks in advance for responding.

I have tried a reset of the modem but it doesn't make any difference.
This is what I get now.
VDSL Port Details       Upstream         Downstream
               Line Rate:      7.498 Mbps       41.852 Mbps
    Actual Net Data Rate:      7.479 Mbps       41.777 Mbps
          Trellis Coding:         ON                ON
              SNR Margin:        6.0 dB            6.1 dB
            Actual Delay:          0 ms              8 ms
          Transmit Power:        4.4 dBm          12.7 dBm
           Receive Power:       -7.1 dBm         -13.1 dBm
              Actual INP:        0.0 symbols       3.0 symbols
       Total Attenuation:       11.7 dB           25.8 dB
Attainable Net Data Rate:      7.572 Mbps       50.315 Mbps
This is what I did have before the 19th of May.
VDSL Port Details       Upstream         Downstream
               Line Rate:      8.354 Mbps       48.534 Mbps
    Actual Net Data Rate:      8.334 Mbps       48.447 Mbps
          Trellis Coding:         ON                ON
              SNR Margin:        6.1 dB            6.5 dB
            Actual Delay:          0 ms              8 ms
          Transmit Power:        4.5 dBm          12.6 dBm
           Receive Power:       -7.0 dBm         -12.8 dBm
              Actual INP:        0.0 symbols       3.0 symbols
       Total Attenuation:       11.5 dB           25.5 dB
Attainable Net Data Rate:      8.502 Mbps       58.822 Mbps
As you can see, there is a loss of capable sync speed on my maximum
attainable net data rate sync speed which was always around the 60
Mbps but now at around the 50 Mbps.

Help with banded profile

Hi Guys,
So I have tried all the tests and step-by-step guides, and I cant get my internet speed back to normal. In the past week it has gradually slowed and now it is nearly at a stand still since saturday. Below is my router stats. My router is connected to the test socket and I have my laptop connected to the router via an ethernet cable. Looks like my noise margin is too high, so do I need to contact the BT mods to have this manually reset? Appreciate all the help guys, I need the internet connection to work from home and I am lost without it so I would prefer to get it sorted asap rather than wait for 3 days on connectivity before reaching out to the Mods!
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 01:18:35
Downstream:
2,112 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
15.5 dB / 20.0 dB
Line attenuation (Down/Up):
57.0 dB / 31.5 dB
Output power (Down/Up):
18.3 dBm / 12.1 dBm
FEC Events (Down/Up):
32 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0

http://speedtest.btwholesale.com/
using the above website my results were
Download speed 0.05mbps
Upload speed: 0.34
Ping Latency: 51
Download speedachieved during the test was - 0.05 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :2.11 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
Ill run the bt diagnostic speed test now and post results. Took a lot of attempts to get it to work last time. The acceptable range above is really low as I was used to approx 6mbps so I dont understand how it can be so low now :/

***noise on line fixed but ip profile still stuck ...

Hi,
After BT have resolved the fault with the line (4th Jan). The broadband speed still isn't as fast as it used to be, normally around 5/6mbps.
The fault existed for around 14 days, how long before the line settles down and i can expect my download speed to pick up or is there anything else that could be affecting the speed?
Router & Speed test Stats:
ADSL
   Type
Interleave Path
   Status
SHOWTIME
Downstream
Upstream
   Data rate(Kbps)
287Kb
440Kb
   Noise Margin
28
24
   Output power(dBm)
128
176
   Attenuation(dB)
41
12
Test1 comprises of two tests
1. Best Effort Test:  -provides background information.
Download Speed
233 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 233 Kbps
For your connection, the acceptable range of speeds is 100-250 Kbps.
Additional Information:
Your DSL Connection Rate :287 Kbps(DOWN-STREAM), 440 Kbps(UP-STREAM)
IP Profile for your line is - 253 Kbps
2. Upstream Test:  -provides background information.
Upload Speed
353 Kbps
0 Kbps
440 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 353 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 440 Kbps
Solved!
Go to Solution.

your profile is at 253 becauce your connection speed is only 288. you ned to get your speed higher to get a higher profile not the other way round.
As you cannot find your modulation I cannot be certain you are on 21CN but I think with all the disconnections you have had that your line is now in a banded profile (nothing to do with ip profile) to stabilise your line and once stable for 3+ days the banding will be removed and your connection should return to normal.
If you get to 3+ days and speed still 288 then contact the mods to get them to get you out the banded profile http://bt.custhelp.com/app/contact_email/c/4951
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Slow Broadband Connection - Likely IP Profile Issu...

Hello,
For an age I've had a rubbish broadband connection, but the hassle of call centres and engineer visits have put me off sorting it out. In August I got frustrated enough to try to get it resolved - I have a couple of work/study things that need a decent internet connection. After repeatedly trying all the troubleshooting guides and the suchlike, I finally noticed a reference to IP Profiles on the BTW performance test results.
Further research suggested my practice of turning the Home Hub 3 off when not in use has likely resulted in a fault profile being created, limiting me to 0.25Mbps. This conclusion was backed up by a relative and a friend who are BT engineers. I left the Home Hub 3 on for 30 days, but there was no improvement. I turned the hub on and off to see if it needed to reset itself, but no improvement. It has now been on for 12 days. The advice on the forum and from others seems to be that I need BTW to reset my profile as it has become set at the fault level, because I left it too long to sort out.
I have now sent an email to BT support, but the initial response suggests they are going to go through every step on the way, despite me laying out all of this. I keen to know your thoughts on if I'm in the right diagnosis area and whether there's a quicker way to get the IP Profile reset to see if that is the issue?
Many thanks,
Gavin
BTW Performance Test now:
Download speed achieved during the test was - 0.25 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
Upload speed achieved during the test was - 0.8Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
ASDL Line Status now:
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 12 days, 22:13:59
Downstream: 286.3 Kbps
Upstream: 1.016 Mbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 31.5 dB / 6.0 dB
Line attenuation (Down/Up): 13.1 dB / 8.0 dB
Output power (Down/Up): 18.1 dBm / 12.7 dBm
FEC Events (Down/Up): 0 / 8929
CRC Events (Down/Up): 1 / 13883
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 0 / 2794
Error Seconds (Local/Remote): 1 / 441

it is not an IP Profile issue as on ADSL2+the profile follows the connection speed automatically your problem is a banded profile caused by a number of hub disconnections /restarts you need to maintain a stable connection 24/7 for the next 3/5 days and then your noise margin will then start drop and your speed start to increase this link explains more http://forumhelp.dyndns.info/speed/speed_drop.html
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

In-band KVM stopped working

Community,
With the help of the following thread, https://supportforums.cisco.com/discussion/12146581/ucs-22-band-cimc-management, I successfully configured in-band KVM for a customer and had it working to the point I was able to pull up the console on a service profile and install ESXi using vMedia. However, when I returned to the customer site to perform some training I discovered that the consoles no longer worked and received the error "The viewer has terminated. The network connection has been dropped".
The in-band configuration is using the same VLAN for ESXi host management. I'm able to ping the ESXi host IP's but not the KVM IP's. Per the link above, I have a VLAN group which is associated to the ESXi management VLAN and has no uplink ports or port-channels assigned. The LAN global policy in-band profile is correctly set with the VLAN group and the network set to the ESXi management VLAN. I even went as far as creating a separate IP pool and specified that in the policy. The service profile is assigned addresses from the pool as expected but is simply not reachable.
UCSM is 2.2.2c and I've tested with two versions of Java 1.7. I do have a TAC case open, unfortunately, they're not much help. He originally had me setup an out-band address on the profile, which of course worked, and seemed to be good enough for TAC. After pressing the in-band issue, I was told that a senior engineer told him that the FI required an access port, whatever that means, but was unable to elaborate when I asked for clarification or specific configuration examples. He later stated that his research showed I should be able to setup an IP pool, configure the service profile, and allow it to pass management traffic through the inbound. LOL, OK....
Any help would be appreciated!
EB

Just to put it out there - this issue has been resolved. TAC reviewed the configuration and said all looked good. Resolution was to reset the CIMC on each blade. Root cause is unknown, although we discussed the possibility that some failover testing may have had a hand in the CIMC issue.

Slow broadband speed - connection dropping - bande...

Hi,
We've always had a problem with our connection dropping at least once a day since we first moved house but now our speed has been significantly reduced. From what I've read of other customer experiences, it sounds like the multiple loss of connections has put our account into a banded profile?? We've tried resolving our connection issues prior to the shocking drop in speed - new filters etc. but nothing seems to have worked. So we know that the 3 day waiting period before the banding can be removed would be impossible to achieve currently. Please could you help??
Here are the ADSL settings as shown in the hub manager.
Connection Information
Line state:
Connected
Connection time:
0 days, 00:35:44
Downstream:
207.4 Kbps
Upstream:
812.8 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
14.7 dB / 8.1 dB
Line attenuation (Down/Up):
48.3 dB / 28.9 dB
Output power (Down/Up):
16.7 dBm / 12.4 dBm
FEC Events (Down/Up):
1325 / 241
CRC Events (Down/Up):
0 / 142
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 720
Error Seconds (Local/Remote):
0 / 19

Ok will do. No, earlier stats were from this morning before I moved it to test socket. These are current stats. Will repost again tonight.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:05:59
Downstream:
287.1 Kbps
Upstream:
1.009 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
Unknown or no mode configured
Latency type:
Interleaved
Noise margin (Down/Up):
9.8 dB / 4.2 dB
Line attenuation (Down/Up):
44.8 dB / 26.2 dB
Output power (Down/Up):
17.8 dBm / 12.7 dBm
FEC Events (Down/Up):
393 / 134
CRC Events (Down/Up):
0 / 33
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 11
Error Seconds (Local/Remote):
20 / 20

Why is my IP Profile half of what it was?

So I signed up for the 20mb broadband service and had it activated 14 days ago. On the day it was activated, I ran a speed test and my IP profile was over 19,000Kbps (indeed, before I upgraded, BT told me from their data I would be achieving 19mb).
Now my 10-day period is over, my IP profile has reduced to 11,400Kbps and my download speed is significantly lower than it was.
1. Best Effort Test: -provides background information.
Download Speed
12420 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 12420 Kbps
For your connection, the acceptable range of speedsis 2000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :15348 Kbps(DOWN-STREAM), 1060 Kbps(UP-STREAM)
IP Profile for your line is - 11400 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 10.46:20.17:69.37 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Assured Rate Test: -provides background information.
Download Speed
8609 Kbps
0 Kbps
1600 Kbps
Max Achievable Speed
Download speed achieved during the test was - 8609 Kbps
For your connection, the acceptable range of speeds is 1536-1600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 1600 Kbps
Whilst I appreciate that this is much better than a lot of people are getting, I don't understand why it was so high at first, but now it's reduced by almost half, and my download speeds are 6,500Kbps slower than I was told my line would operate at (at 8am on a thursday so traffic is hardly an issue).
This is the dump from my Homehub:
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 21:57:09
Downstream
15,348 Kbps
Upstream
1,060 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
14.9 dB / 6.3 dB
Line attenuation (Down/Up)
23.0 dB / 9.6 dB
Output power (Down/Up)
23.1 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
3789 / 0
CRC Errors (Down/Up)
96 / 0
HEC Errors (Down/Up)
706 / 0
Error Seconds (Local/Remote)
33 / 0

Hi there
In short, for your line attenuation on 21cn you should be looking at IP 16000 kbps.
Although presently your noise margin is running at 15db, and to achieve best speed and throughput it needs to be as close to 6db as possible.
There have been a lot of issues lately with 21cn, with latency and banded profiling ... although you don't seem to be in one ... yet.
You could try connecting directly to the test socket, behind the faceplate, to see if the connection improves over the next few days .... you may have some internal noise issues to deal with.
Try it, and keep us posted.

Braodband slow stuck at 0.25 ip profile

My broadband has not been working properly for coming on a month now. first my phone staretd crackling which kept making my homehub flash orange. This problem appears to be fixed according to BT, I used my test socket and evreything was fine, changed my rj11 cable and filter and the phone appears fixed however my internet has still been stuck at 0.25k for the last week.
I took advice from here to lresest and eave on for 3 days to get out of my ip profile, which I have done.
Dont knwo what to do, not sure why im paying for this service to be honest? 2 phonecalls none returned and no replied emails, thought I would try my luck here...help...please?
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
3 days, 10:16:46
Downstream:
288 Kbps
Upstream:
1015 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
30.6 dB / 6.8 dB
Line attenuation (Down/Up):
41.2 dB / 26.3 dB
Output power (Down/Up):
12.7 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 623
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 735
Error Seconds (Local/Remote):
4 / 263

The problem is not your ip profile but all the resets resulted in your line ending up in a banded profile. Now your line is stable then mods will help get you out of banding. They will post a contact us link pribably tomorrow now.
http://www.plus.net/support/broadband/speed_guide/broadband_terminology.shtml
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Banded profile

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