BAPI_BUSPROCESSND_CREATEMULTI - SERVICE_OS

Question

Hi,
I'm using bapi BAPI_BUSPROCESSND_CREATE(CHANGE)MULTI for creating Repair Orders.  With the SERVICE_OS you can maniputlate: Results, Reasons, Subjects.
What I want to do is to add Objects too (Material).
I don't know how to provide the bapi with the data to create this Object-Material ? When checking the bapi I see FM CRM_ORDER_MAINTAIN is called which needs the SERVICE_OS table, which contains possible Subjects and Objects (OSSET structure).  The Subjects are correctly filled in the bapi ... but I can't find where the Objects are filled (if they are!) ?
Any help is welcome.  Thanx.
Jan

Answer 1

Hi Jan,
You can directly use CRM_ORDER_MAINTAIN.
Check out IT_SERVICE_OS, it's TYPE is CRMT_SRV_OSSET_COMT. Just double click on it, you will see the line type CRMT_SRV_OSSET_COM. Double click on the line type you will see the structure CRMT_SRV_OSSET_COM. This struture has OSSET which is again a table type CRMT_SRV_OSSET_COMT1. Double click on it, again double click on the Line Type CRMT_SRV_OSSET_COM1, here you will see REFOBJECT and SUBJECT both are again a table type. Drill down to CRMT_SRV_REFOBJ_COMT, now here you will see the required fields that you want to populate like TYPE_OBJECT, GUID_OBJECT, PRODUCT_ID etc.
Now the question is how to populate this.
Refer the Code below.
Data : git_osset         TYPE crmt_srv_osset_wrkt1,
       wa_osset          like line of git_osset,
       git_subject       TYPE crmt_srv_subject_wrkt,
       wa_subject        like line of git_subject,
       git_REFOBJECT     Type CRMT_SRV_REFOBJ_COMT,
       wa_REFOBJECT      like line of git_refobject,
       git_service_os  TYPE TABLE OF crmt_srv_osset_wrk,
       wa_service_os   like line of git_service_os.
*Populate the subject fields in git_subject.
wa_subject-GUID = '*******'.
wa_subject-KATALOGART = '******'.
append wa_subject to git_subject.
wa_osset-subject = git_subject[].
*Populate the Object fields
wa_refobject-TYPE_OBJECT = '*****'.
wa_refobject-GUID_OBJECT = '*****'.
wa_refobject-PRODUCT_ID  = '*****'.
append wa_refobject to git_refobject.
wa_osset-refobject = git_refobject[].
append wa_osset to git_osset.
wa_service_os-osset = git_osset.
append wa_service_os to git_service_os.
Now pass this internal table to CRM_ORDER_MAINTAIN.
<b>Please reward points if it helps.</b>
Regards,
Amit Mishra