BAPI_CRM_SAVE is in running state.

Hi All
I am running into an issue where a request in SMQ2 of SRM Environment hangs in status "Running".
When I double click on it I get a screen that states BAPI_CRM_SAVE is running. It remains in that state.
When I searched in SAP Notes I got following suggestion.
309734 CRM/EBP server: General analysis of initial load
A request hangs in status "Running":
The cause might be that the "Logical Unit" field was not filled when the request was defined. Check to see if this is the case here. If so, enter a logical unit for the request in Transaction SM30, change the request status to "Manually", and start the request again.
I am not sure what needs to be done. Can you assist?
Nikhil

Hi,
My Suspicion is your TNSNAMES.ORA is not configured properly. Please refer the following will be useful to resolve the error.
Make sure that "TNSNAMES" is listed as one of the values of the NAMES.DIRECTORY_PATH parameter in the Oracle Net profile (SQLNET.ORA)
- Verify that a TNSNAMES.ORA file exists and is in the proper directory and is accessible.
- Check that the net service name used as the connect identifier exists in the TNSNAMES.ORA file.
- Make sure there are no syntax errors anywhere in the TNSNAMES.ORA file. Look for unmatched parentheses or stray characters. Errors in a TNSNAMES.ORA file may make it unusable.
- If you are using directory naming:
- Verify that "LDAP" is listed as one of the values of the NAMES.DIRETORY_PATH parameter in the Oracle Net profile (SQLNET.ORA).
- Verify that the LDAP directory server is up and that it is accessible.
- Verify that the net service name or database name used as the connect identifier is configured in the directory.
- Verify that the default context being used is correct by specifying a fully qualified net service name or a full LDAP DN as the connect identifier
- If you are using easy connect naming:
- Verify that "EZCONNECT" is listed as one of the values of the NAMES.DIRETORY_PATH parameter in the Oracle Net profile (SQLNET.ORA).
- Make sure the host, port and service name specified are correct.
- Try enclosing the connect identifier in quote marks. See the Oracle Net Services Administrators Guide or the Oracle operating system specific guide for more information on naming.

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    M  *  VERSION     2
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    M  *  LINE        1835
    M  *  DETAIL      TP dbmrfc@sapdb not registered
    M  *  COUNTER     15
    M  *
    M  *****************************************************************************
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    M  *  LINE        1835
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    M  *  COUNTER     30
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    M  *  COMPONENT   SAP-Gateway
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    M  *  RC          679
    M  *  MODULE      gwr3cpic.c
    M  *  LINE        1835
    M  *  DETAIL      TP dbmrfc@sapdb not registered
    M  *  COUNTER     45
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    M  *****************************************************************************
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