BAPI to change Symptom/Solution in Solution Database?
Hello,
can anybody tell me, with which BAPI (or Program)i can change a symptom or solution in the Solution Database?
Thanks in advance!
Hi, we're in the process of implementing SDB. Interfacing from a master system to CRM 4.0, including Problem/Solution Change functionality (deltas). I now have the Change functionality working. Basically you have to:-
Copy BAPI_SYMPTOM_CREATE to ZBAPI_SYMPTOM_CHANGE.
Copy FM CRM_ISME_SYMPTOM_CREATE to ZCRM_ISME_SYMPTOM_CHANGE. Plug this into the ZBAPI (data interface is the same throughout).
Modify ZCRM_ISME_SYMPTOM_CHANGE so that the "Create" flags are replaced with Update flags. This is in forms fill_dismp, send_logtext. You must create Z versions of those forms. You also need to call FM ISMB_GET_SYMPTOM before FM ISMB_FILL_BUFFER_FROM_WA, as you need to fill the "D" buffer.
Yu can then test in SE37, running "test sequences" with BAPI_TRANSACTION_COMMIT to post.
You can then use transaction BDBG and a Sub Type Business Object in SWO1 for BUS1174 to explode a new IDOC around the Change BAPI - and hey presto - you have a working Change IDOC. You can continue to use the standard XIF IDOC IDOC_INPUT_CRMXIF_SYMPTOM_SAVE for Create & Delete.
Same processing applies losely for SOLUTIONS.
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Tom SamataDear Vikas,
Kindly check C13_BB_Config guide as service marketplace.
It says in section 3.1.5.2.3 on page 57, the below mentioned paragraph.
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