Barely used 564 color cartridges show all same low level. 564 XL black cartridge shows 3/4 full

Two months ago, I purchased and installed 564 XL Black and 3 color cartridges in my Photosmart 309a. I've printed approximately 100 black and white documents and no color documents. My black ink level is 2/3 full but the color cartridges are all showing the exact same level--just above empty. I also just installed a photo black cartridge, which is showing 1/2 full.
Black copies are great. Color copies are streaked and faded. I've contacted HP tech support on the phone and was given the same answers over and over for almost 20 minutes. After asked his supervisor to help, he quickly came back and gave me almost 10 more minutes of the same explanation as before. No answers, options or solutions--just run-around. And now, I'm out $52 without even printing a single color copy?

Hi,
Looks like your setup is to use quality Grayscale. As you know mixing all prime colors together at a right amounts will give you millions of colors from black to white. To print BLACK INK ONLY,  please try:
(a) Double click printer icon,
(b) Click Set preferences
(c) Click Advanced,
(d) Select "Black ink only" under Grayscale
(e) Click Apply/OK ...
Note: As mentioned in my previous reply, printer STILL needs and USES color inks during warming up process and few other processes to keep itself in good health.
Regards.
BH
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