Baseline patches cause some machines to reboot

I added the new 9.3.1 Acrobat Reader patch to our Windows XP group baseline.
Not on all, but a number of machines reboot after the patch is installed
with no warning. I thought if a patch was installed via the baseline a
reboot should not happen per the documentation at
http://www.novell.com/documentation/.../bookinfo.html
I have had other patches that were baselined in the past that rebooted.
Anything to look at that may cause this.
Server Windows 2003 ZCM 10.2.2
Workstations XPsp3 ZCM Agent 10.2.2
Best Regards,
Jim Koerner

I have a SR about the rebooting in since May 24th. If it is ever resolved
I'll let everyone know the outcome.
Jim
> "mjgalloway" <[email protected]> wrote in message
> news:[email protected]...
>>
>> Same here with the Adobe Reader 9.3.3 update. The workstations chain
>> restart about once every 10 minutes.
>>
>> Windows Vista Enterprise x86
>> Windows 7 Enterprise x86-64
>> ZCM 10.3a on SLES 11 x86-64
>>
>> First, there's an application crash event in the application log for
>> remediate.exe
>>
>>
>> Code:
>> --------------------
>> Log Name: Application
>> Source: Application Error
>> Date: 7/9/2010 6:01:45 AM
>> Event ID: 1000
>> Task Category: (100)
>> Level: Error
>> Keywords: Classic
>> User: N/A
>> Computer: [DeviceName]
>> Description:
>> Faulting application name: remediate.exe, version: 10.2.2.3, time stamp:
>> 0x4b75dc29
>> Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
>> Exception code: 0xc0000005
>> Fault offset: 0x45496d41
>> Faulting process id: 0x488
>> Faulting application start time: 0x01cb1f561a022b0e
>> Faulting application path: C:\Program Files
>> (x86)\Novell\ZENworks\zpm\remediate.exe
>> Faulting module path: unknown
>> Report Id: 5cbdf4f5-8b49-11df-b17b-0024e89fb674
>> Event Xml:
>>
>>
>>
>> 1000
>> 2
>> 100
>> 0x80000000000000
>>
>> 4608
>> Application
>> [DeviceName]
>>
>>
>>
>> remediate.exe
>> 10.2.2.3
>> 4b75dc29
>> unknown
>> 0.0.0.0
>> 00000000
>> c0000005
>> 45496d41
>> 488
>> 01cb1f561a022b0e
>> C:\Program Files (x86)\Novell\ZENworks\zpm\remediate.exe
>> unknown
>> 5cbdf4f5-8b49-11df-b17b-0024e89fb674
>>
>> --------------------
>>
>>
>>
>>
>>
>> Followed by a restart event in the system log:
>>
>>
>> Code:
>> --------------------
>> Log Name: System
>> Source: USER32
>> Date: 7/9/2010 6:07:03 AM
>> Event ID: 1074
>> Task Category: None
>> Level: Information
>> Keywords: Classic
>> User: SYSTEM
>> Computer: [Devicename]
>> Description:
>> The process C:\Windows\system32\wbem\wmiprvse.exe (DeviceName) has
>> initiated the restart of computer [DeviceName] on behalf of user NT
>> AUTHORITY\SYSTEM for the following reason: No title for this reason could
>> be found
>> Reason Code: 0x80070015
>> Shutdown Type: restart
>> Comment:
>> Event Xml:
>>
>>
>>
>> 1074
>> 4
>> 0
>> 0x80000000000000
>>
>> 37409
>> System
>> [DeviceName]
>>
>>
>> C:\Windows\system32\wbem\wmiprvse.exe ([DeviceName])
>> [DeviceName]
>> No title for this reason could be found
>> 0x80070015
>> restart
>>
>>
>> NT AUTHORITY\SYSTEM
>>
>> 15000780000000000000000000000000000000000000000000 000000000000000000000000000000
>>
>> --------------------
>>
>>
>> Testing now if removing the patch from the baseline stops the reboot
>> behavior.
>>
>>
>> --
>> mjgalloway
>> ------------------------------------------------------------------------
>> mjgalloway's Profile: http://forums.novell.com/member.php?userid=4877
>> View this thread: http://forums.novell.com/showthread.php?t=403013
>>

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    File download 48% complete (786432 of 1614520 bytes). ccmsetup 12/8/2013 9:04:53 PM 2180 (0x0884)
    File download 64% complete (1048576 of 1614520 bytes). ccmsetup 12/8/2013 9:04:53 PM 2180 (0x0884)
    File download 81% complete (1310720 of 1614520 bytes). ccmsetup 12/8/2013 9:04:53 PM 2180 (0x0884)
    File download 97% complete (1572864 of 1614520 bytes). ccmsetup 12/8/2013 9:04:53 PM 2180 (0x0884)
    File download 100% complete (1614520 of 1614520 bytes). ccmsetup 12/8/2013 9:04:53 PM 2180 (0x0884)
    Download complete. ccmsetup 12/8/2013 9:04:53 PM 2180 (0x0884)
    Running as user "SYSTEM" ccmsetup 12/8/2013 9:04:54 PM 2180 (0x0884)
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    This is not a supported write filter device. We are not in a write filter maintenance mode. ccmsetup 12/8/2013 9:04:54 PM 2180 (0x0884)
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    Repairing version 5.00.7958.1000 of the client with product code {8864FB91-94EE-4F16-A144-0D82A232049D} ccmsetup 7/21/2014 12:19:50 PM 2452 (0x0994)
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    MSI PROPERTIES are  REINSTALL=ALL REINSTALLMODE=vmous  INSTALL="ALL" PATCH="C:\_SMSTASKSEQUENCE\OSD\PNS00002\UPDATES\CONFIGMGR2012AC-R2-KB2970177-X64.MSP" SMSPROVISIONINGMODE="1" SMSSITECODE="PNS" CCMHTTPPORT="80" CCMHTTPSPORT="443" CCMHTTPSSTATE="0"
    CCMFIRSTCERT="1" SMSPUBLICROOTKEY=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 ccmsetup 7/21/2014
    12:19:50 PM 2452 (0x0994)
    C:\WINDOWS\ccmsetup\{181D79D7-1115-4D96-8E9B-5833DF92FBB4}\client.msi is Microsoft trusted. ccmsetup 7/21/2014 12:19:50 PM 2452 (0x0994)
    Running installation package
      Package:     C:\WINDOWS\ccmsetup\{181D79D7-1115-4D96-8E9B-5833DF92FBB4}\client.msi
      Log:         C:\WINDOWS\ccmsetup\Logs\client.msi.log
      Properties:   REINSTALL=ALL REINSTALLMODE=vmous  INSTALL="ALL" PATCH="C:\_SMSTASKSEQUENCE\OSD\PNS00002\UPDATES\CONFIGMGR2012AC-R2-KB2970177-X64.MSP" SMSPROVISIONINGMODE="1" SMSSITECODE="PNS" CCMHTTPPORT="80" CCMHTTPSPORT="443" CCMHTTPSSTATE="0"
    CCMFIRSTCERT="1" SMSPUBLICROOTKEY=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 ccmsetup 7/21/2014
    12:19:50 PM 2452 (0x0994)
    File C:\WINDOWS\ccmsetup\{181D79D7-1115-4D96-8E9B-5833DF92FBB4}\client.msi installation failed. Error text: ExitCode: 1635
    Action:
    ErrorMessages:
     ccmsetup 7/21/2014 12:19:50 PM 2452 (0x0994)
    Next retry in 1 minute(s)... ccmsetup 7/21/2014 12:19:50 PM 2452 (0x0994)
    C:\WINDOWS\ccmsetup\{181D79D7-1115-4D96-8E9B-5833DF92FBB4}\client.msi is Microsoft trusted. ccmsetup 7/21/2014 12:20:50 PM 2452 (0x0994)
    Running installation package
      Package:     C:\WINDOWS\ccmsetup\{181D79D7-1115-4D96-8E9B-5833DF92FBB4}\client.msi
      Log:         C:\WINDOWS\ccmsetup\Logs\client.msi.log
      Properties:   REINSTALL=ALL REINSTALLMODE=vmous  INSTALL="ALL" PATCH="C:\_SMSTASKSEQUENCE\OSD\PNS00002\UPDATES\CONFIGMGR2012AC-R2-KB2970177-X64.MSP" SMSPROVISIONINGMODE="1" SMSSITECODE="PNS" CCMHTTPPORT="80" CCMHTTPSPORT="443" CCMHTTPSSTATE="0"
    CCMFIRSTCERT="1" SMSPUBLICROOTKEY=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 ccmsetup 7/21/2014
    12:20:50 PM 2452 (0x0994)
    File C:\WINDOWS\ccmsetup\{181D79D7-1115-4D96-8E9B-5833DF92FBB4}\client.msi installation failed. Error text: ExitCode: 1635
    Action:
    ErrorMessages:
     ccmsetup 7/21/2014 12:20:50 PM 2452 (0x0994)
    Next retry in 1 minute(s)... ccmsetup 7/21/2014 12:20:51 PM 2452 (0x0994)
    C:\WINDOWS\ccmsetup\{181D79D7-1115-4D96-8E9B-5833DF92FBB4}\client.msi is Microsoft trusted. ccmsetup 7/21/2014 12:21:51 PM 2452 (0x0994)
    Running installation package
      Package:     C:\WINDOWS\ccmsetup\{181D79D7-1115-4D96-8E9B-5833DF92FBB4}\client.msi
      Log:         C:\WINDOWS\ccmsetup\Logs\client.msi.log
      Properties:   REINSTALL=ALL REINSTALLMODE=vmous  INSTALL="ALL" PATCH="C:\_SMSTASKSEQUENCE\OSD\PNS00002\UPDATES\CONFIGMGR2012AC-R2-KB2970177-X64.MSP" SMSPROVISIONINGMODE="1" SMSSITECODE="PNS" CCMHTTPPORT="80" CCMHTTPSPORT="443" CCMHTTPSSTATE="0"
    CCMFIRSTCERT="1" SMSPUBLICROOTKEY=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 ccmsetup 7/21/2014
    12:21:51 PM 2452 (0x0994)
    File C:\WINDOWS\ccmsetup\{181D79D7-1115-4D96-8E9B-5833DF92FBB4}\client.msi installation failed. Error text: ExitCode: 1635
    Action:
    ErrorMessages:
     ccmsetup 7/21/2014 12:21:51 PM 2452 (0x0994)
    Client installation has failed too many times. Ccmsetup will now abort. ccmsetup 7/21/2014 12:21:51 PM 2452 (0x0994)
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    InstallFromManifest failed 0x80070663 ccmsetup 7/21/2014 12:21:51 PM 2452 (0x0994)
    Deleted file C:\WINDOWS\ccmsetup\ccmsetup.xml ccmsetup 7/21/2014 12:21:51 PM 2452 (0x0994)

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