Basic (9.0) Unified CM Insufficient Licenses

Dears,
Can anyone help us we have issue with basic user license its showing insufficient licences if you see on the table its mention in required 353 and total is installed 253 i need to how to add extra license in ELM....
Regards.
Syed..

Hi Syed,
you need to purchase licenses. You would get the PAK code.
You need to visit the site www.cisco.com\go\license : License Administration Portal.
you need to enter the PAK code along with generated file [paste].This file u can get from ELM--license management--licenses ---other fulfilment options ---generate license request.
after u receive the file , again go to license management---licenses---other fulfilment options ---Fulfil licenses from file---browse the file and click on Install .
after that go to monitoring ---license usage ---synchronise now.
regds,
aman

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Insufficient Licenses (Basic (9.x))

Hi All,
We're having a few issues with cucm where it's showing we have insufficient licenses (image attached) we only have the 7821 and 3905 phones on site.
It's the first time we have come across this issue in 2 years, whats the best way to troubleshoot this sort of issue? We've tried removing some of the phones completely but that hasnt worked either.
Thanks,

Thanks Aman, just checking through the logs now found the following:
{"status":"Insufficient Licenses","installed":"80","allocated":"81","type":"Basic","seqNumber":"2120","version":"9.0","productType":"Unified CM","displayVersion":"9.x","free":"-1","licenseTag":"UCM_Basic","productTag":"UCM","borrowed":"28","displayStr":"Basic (9.x) - Unified CM","statusLevel":"ERROR","objectId":"ba03b97a-f0a3-4b15-a1fb-2fdfa9b3a0d5","loanedOut":"0","required":"109"}
2014-09-26 14:55:08,455 DEBUG [http-bio-443-exec-85]
Is this objectId referenced against a mac address?

Insufficient License after installing device pack

I installed a device pack a couple of weeks ago to add support for new phones. I am running CallManager 8.6.2.20000-2 and installed the 8.6.26154-1 device pack. Ever since making that change, I have had a "License Warnings: System is operating on insufficient licenses. Please upload additional license files" message whenever I log into CallManager. We have two nodes installed (each running on a physical server). I have confirmed that we have two licenses installed that each supports one node, but when I go to the License Unit Report, it shows 1 unit authorized, but 2 used in the node license feature. I did not look at this before the upgrade (or don't recall), but should both nodes be listed in the report? I have verified that the License Manager service is running on both nodes, so I don't think that is the issue. Thanks.

Hi Josh,
From the CUCM CLI check if you server has two CCM Node Licence. Either you will have one file cover both license or two different files having two licenses
admin:file view license CCMXXXXXXXXXX.lic
INCREMENT CCM_NODE cisco 5.0 permanent uncounted \
VENDOR_STRING=<Count>2</Count><OrigMacId>1BD5BD7F0C6A</OrigMacId><LicMacId>1BD5BD7F0C6A</LicMacId><LicFileVersion>2.0</LicFileVersion> \
HOSTID=HOSTNAME=1BD5BD7F0C6A \
end of the file reached
HTH,
Regards,
Mohammed Noor

ELM shows insufficient licenses after CUCM upgrade from 9 to 10.0.1

Hi All,
I just finished upgrading cucm 9 to cucm 10.0.1. Upgrade completed successfully, but elm now shows insufficient license message.
This is a Vmware installation BTW, I doubt that it matters the CUCM 901 worked fine with its ELM.
The ELM is coresident with CUCM. I though that upgrading CUCM will upgrade ELM too, but the Dashboard says to upgrade to latest version of ELM.
When I ordered upgrade through UCSS and downloaded all the files that were included in this upgrade order, one of the files was CiscoPrimeLM_64bitLnx_10.0.1.10000-19.sgn.iso.
I tried to use CUCM OS administration with this file to upgrade ELM, but OS Administration doesn't recognize it as a valid file.
The file that I used for CUCM upgrade was: UCSInstall_UCOS_10.0.1.10000-24.sgn.iso
So at this point I'm not sure whether ELM needs to be upgraded or I need new licenses for CUCM version 10.
Thanks
Yury Brodsky
Telecommunications Specialist
AudioCodes
27 Worlds Fair Drive
Somerset, NJ 08873
Direct: 732-652-2162
Fax: 732-469-2298
Email: [email protected]

Upgrading co-res CUCM should have upgraded your ELM as well. It should now show as Prime License Manager when you log in. I'm guessing you just don't have any CUWL 10.x licenses installed. Can you attach a screenshot of the License Usage page in PLM?
You may need to email [email protected] to move your 9.x licensing to 10.x licenses.

Cisco Unified Workforce Optimization Licensing

Hello All, I'm Implementing Cisco Unified Workforce Optimization primarily for call recording but I am confused on the licensing. I received a part code of CCX-10-CR-LIC but does this get registered to the CCX, should it go against the QC application or have I got the incorrect part completely?
Thanks in advance
Paul

Hi George, I'm having problems syncing the CC database. The user is uccxworkforce by default but I dont remember defining this user. The check list of QC says to check the user password. I did create the user a s a normal end user in cucm then in ccx gave it admon rights so it should have access to the data base but I still get an error about SyncServer error Exception while getting DB connection (-1)
any ideas?
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Unified Attendant Console - License and Remote Site

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1. To support 6 active clients, I need to order 6 licenses at $2950.00? Seems awful expensive compared to the old Attendant Console...
2. Queues would need to be created for each site, Business only has 3, but Enterprise has 50?

Hehe Chris, you're right. I've always thought that this is only the language for the installation details, but I've just tried it on my PC.
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regards
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Unity 7.0 Unified Messaging Licensing Problem

We have just purchased an upgrade from Unity 4.0(5) to Unity 7.0(2) and a new server.
On the old server we have 310 ordinary voicemail only subscriber licenses as well as 310 unified messaging subscriber licenses and we are currently using only the 310 voicemail subscriber licenses.
On the new server we have bought upgrade licenses and the new license is showing 310 unified messaging subscriber licenses but 0 voicemail only subscriber licenses.
We are therefore getting an licensing violation message immediately after installing Unity on the new server and importing the new license as the server is saying that it is using 1x voicemail only subscriber license when we have none available.
How do I get the server to use the unified messaging license instead of the voicemail only license as there was no option for Unified during installation?
Is there a way to change the existing user accounts from using voicemail licenses to unified licenses please when I import them using DIRT restore or COBRAS import?
Many thanks!

Hi Rob, sorry for the delayed reply I haven't logged onto here for a few weeks. I don't think we've lost any licenses.
After a nightmare with Cisco licensing we finally managed to get the correct migrated Unity 4.0 licenses for our new server. They sent them in several files for some reason, but I found a combination of 4 of them that gave the correct license count that matched the licenses on our old server.
The licenses we have on the Unity 4 system are as follows:
License Feature
Unity 4.0(5) License Files Total
AMIS
Not Licensed
Languages
2
Message recording full length
Licensed
License pooling
Not Licensed
Realspeak sessions
2
Cisco Unity Subscriber
310
Cisco Unity Subscriber Feature – Unified Messaging
310
Voice recognition sessions
N/A
Cisco Unity Subscriber Feature – Unity Inbox
0
VPIM
Not Licensed
Secondary Unity Server
Not Licensed
Voice Ports
16
Now I am trying again to upgrade this system to 7.0, but this time it's an in place upgrade as we're now on the new server hardware already.
As I understand it we just need to add the extra upgrade license to the already installed 4x Unity 4.0 licenses during the upgrade correct?
When I try this, however, it increments the license features as follows:
License Feature
Unity 4.0(5) License Files
New Unity 7.0(2) License File
Total Licenses Shown
AMIS
Not Licensed
Licensed
Licensed
Languages
2
17
19
Message recording full length
Licensed
Licensed
Licensed
License pooling
Not Licensed
Licensed
Licensed
Realspeak sessions
2
36
38
Cisco Unity Subscriber
310
0
310
Cisco Unity Subscriber Feature – Unified Messaging
310
310
620
Voice recognition sessions
N/A
24
24
Cisco Unity Subscriber Feature – Unity Inbox
0
310
310
VPIM
Not Licensed
Licensed
Licensed
Secondary Unity Server
Not Licensed
Not Licensed
Not Licensed
Voice Ports
16
32
48
Upgrade from Unity 4.x
N/A
Licensed
Licensed
Is this the correct number of licenses that should be showing? We were only expecting to have 310 UM licenses and 32 voice ports. I also tried just using the upgrade license on it's own but this doesn't work as there are 0 "Cisco Unity Subscriber" licenses in it so we get a licensing violation error.
Thanks, Paul

CCM 7.0 license

Dear Sir/madam
I want to know does LIC-CM-DL-100= works with cisco call manager 7.0?
or should I order L-CM7.0-7835= ?
thank you
regards

Hi Amir,
L-CM7.0-7835= is for the server/node for an MCS7835 Server with CUCM 7.x
Server/Node License SKU's for Cisco Unified Communications Manager
LIC-CM7.0-7835= xxxx (where xxxx=number of Seats/Users) - License CM 7.0 7835 Appliance,
The second license part# is for Device License Units (DLU's) for IP Phones;
Device License Units (DLUs) are required for each device provisioned in Cisco Unified
Communications Manager. Each provisioned device consumes some number of DLUs from the
total licensed in Cisco Unified Communications Manager, based on the type of device and whether
it is an Adjunct Device or not.
After determining how many devices will be provisioned in your system, see the table below to
identify how many DLU's are required.
Each DLU SKU ordered can result in a separate Product Authorization Key (PAK), so try to
minimize what you order. E.g. if you need 100 DLU's, order the single 100-pack SKU instead of
10x 10-packs, so you get one PAK instead of 10 PAK's.
Device Type - Cost in DLUs
Cisco VGC Phone (Voice Gateway Controlled, e.g. behind VG248)
Cisco VGC Virtual Phone (Voice Gateway Controlled, e.g. behind VG248)
Analog Phone
CTI Port
0 -DLU's
Cisco Unified IP Phone 7902
Cisco Unified Mobile Communicator
Cisco Unified Presence user
1 -DLU's
Cisco Unified IP Phone 7905, 7906G, 7910, _12_S, 12 SP, 12 SP Plus, 30 SP Plus
ATA 186, 3911
Cisco Unified Mobility user (hardphone + mobile device)
H.323 Client
2 -DLU's
Cisco Unified IP Phone 7911G, 7912, 7937
Cisco IP Communicator
Cisco Unified Personal Communicator
3 -DLU's
Cisco Unified IP Phone 7920, 7921, 7925, 7931G
Cisco Unifed Mobility user (MobileConnect only - no hardphone)
4 -DLU's
Cisco Unified IP Phone 7935, 7936 3
Cisco Unified IP Phone 7940, 7941, 7941G-GE, 7942G, 7945G, 7960, 7961, 7961GGE,
7962G, 7965G
4 -DLU's
Cisco Unified IP Phone 7970, 7971, 7975G 5
Cisco Unified IP Phone 7985
TelePresence endpoints: CTS 1000, CTS 3000
IP-STE (Secure Terminal Equipment) Endpoint
6 -DLU's
Third-party SIP Device (Basic) 3
Third-party SIP Device (Advanced) 6
Third-party Dual-mode Mobile Device 6
Other Phone 5 -DLU's
LIC-CM-DL-10 Unified CM Device License- 10 units
LIC-CM-DL-100= Unified CM Device License - 100 units
LIC-CM-DL-500= Unified CM Device License - 500 units
LIC-CM-DL-1000= Unified CM Device License - 1,000 units
LIC-CM-DL-5000= Unified CM Device License - 5,000 units
Hope this helps!
Rob

CUCM Demo License

Hello,
I running CUCM with demo license is there a time limit to use this demo licenses?
Regards
Leonardo Santana

This is no longer true starting with ELM on CUCM 9.0. There are no licenses installed by default and ELM will shutdown the products after a grace period.
A 60 day grace period allows administrators to add users even if insufficient licenses exist within the ELM license pool. If sufficient licenses are not available once the 60 day grace period expires, then the Unified Communications application(s) will no longer allow any further changes; however, the application(s) will continue to function with no loss of service.
Unity Connection will outright halt services when the grace period expires.
Your only path for a permanent lab/demo would be to purchase an NFR kit.
Please remember to rate helpful responses and identify helpful or correct answers.

Deactivating a photoshop cs4 trial license

Does anyone know how to deactivate a photoshop cs4 trial license?
Basically i need to deactivate this license so i can use the creative suite 4 i have just bought.
So every time i try and open the photoshop application, a window opens saying 'license expired'.
Plus there is no 'help' option at the top of the screen in order for me to deactivate the license, the only option
reads 'photoshop' containing 'hide this' or 'hide all'.
The adobe support team have been useless in trying to help me.
I would be very grateful if someone knew of how to go about deactivating this license.
Regards.
Tom Haywood

Hi again, i have followed your advice but the same thing is happening again. All of the other programs on the
suite are working apart from photoshop. which keeps saying the license has expired.
Do you have any other suggestions please?
Thanks.

Node License

Dear Experts,
I have the following HW/SW configuration of two call Managers to be clustred, I need to confirm if any extra license in required, and what its part#
Product
Description
Qty
UNIFIED-CM-7.0
CUCM 7.0 top level part number
2
MCS7816H3-K9-CMC1
HW/SW MCS 7816-H3 Unified CM 7.0 Appliance
2
CAB-ACU
Power Cord UK
2
CCX-70-CM-BUNDLE
CCX 7.0 UCM 5 Seat ENH Bundle - ONLY with NEW UCM
2
CUCMS-EVAL-K9
CUCMS Monitoring Bundle Evaluation
2
CON-SNT-16H3CMC1
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LIC-CM7.0-7816=
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2
LIC-CM-DL-10
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62
CM7-DL-PAK
CUCM 7.0 DL PAK
2
Also When Im Implemting the Cluster is it true that I shall Install the 2 x " LIC-CM7.0-7816=" in two server to have node license Qty 2
thanks

Hi majd,
If the Quantity of this part is equal to 2;
LIC-CM7.0-7816=
License CM 7.0 7815/7816 Appliance, 500 seats x 2
Then you are good to go
All Licenses (including the Node License) will be referenced to
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Publisher/First Node.
Cheers!
Rob

Crystal Reports for Eclipse - Licensing

Hello,
My company is looking for a reporting solution which can easily be integrated into an existing J2EE web application. CR4E seems to be a very interesting candidate but the license terms are a bit unclear to me.
It is mentionned on your site that the Eclipse plugins needed for development + the runtime JRC are available free of charge. However, this is contradicting the license terms in section 4.9 (Crystal Reports for Eclipse) of the [Business Objects License Agreement|https://boc.sdn.sap.com/node/449]:
Crystal Reports for Eclipse may be licensed in one of the following ways: 1) In the form of a no-fee Development License which may be downloaded at www.businessobjects.com/eclipse following completion of the required registration information; or 2) in the form of production use ERE Licenses pursuant to your completion and submission of appropriate ordering documentation and payment of applicable license and Support fees.
1) This section seems to indicate that the purchasing of an ERE license is required to use the product in production. Could you clarify this?
2) Assuming that CR4E can be used in development and production free of charge, I have seen that a keycode is required to remove watermarks from the report and to be able to run the JRC. The website mention that a free registration is needed to obtain this keycode. However, I was able to download the keycode from the site without any registration. Can we use the keycode I downloaded for multiple development environments and in the web applications we are going to deploy in production? Can the keycode expires? What is its purpose if it can be obtained without registration?
Thanks for your help and clarifications

Did you get the keycode from this page:
[https://boc.sdn.sap.com/node/462|https://boc.sdn.sap.com/node/462]
If so, then that's the Crystal Reports for Eclipse - Basic keycode. No expiry. Licensing described above applies.
Note that this keycode comes with 2 Concurrent Processing License (CPL), meaning that it services two concurrent report requests simultaneously, and further requests are queued. A "report request" isn't per-report, per-session or per-user, but any request for processing by the JRC - any clicks on the DHTML viewer for next page, last page, refresh, etc takes up a CPL till a result is returned to the client.
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[https://boc.sdn.sap.com/node/1523|https://boc.sdn.sap.com/node/1523]
comparable with licensing for CR.NET
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Ted Ueda

Demo license in CUCM 9.1

Does anybody knows in a CUCM 9.1 with a demo license, how many devices i can install? in cucm 8.X for example in system > licenses i can see how many DLUs i have and how many devices can install, in cucm as work with CUWL does not show anything, all is 0 as show
In ELM i can not see anything.
Thanks!

You can get a six month demo license at cisco.com/go/license with the following licensing:
Cisco Unified Communications Demo License Version 9.x
- 20 CUWL PRO Unified Communications Manager licenses
- 20 CUWL PRO Unity Connection licenses
- 5 TelePresence Room licensesPlease note: The term for this demo license is 6 months

Cisco Call Manager License

Can anyone please tell me if Cisco CME Voice Recording licences need to be annually updated?
Also Call Manager Express licences cover the users indefinitely?

Hi Manthan,
Cisco Unified CME Permanent License
When you purchase a Cisco Unified CME permanent license, the permanent license is installed on the device when the product is shipped to you. A permanent license never expires and you will gain access to that particular feature set for the lifetime of the device across all IOS release. If you purchase a permanent license for Cisco Unified CME , you do not have to go through the Evaluation Right to Use and Right To Use (RTU) licensing processes for using the features. If you want to purchase a CME-SRST license for your existing device, you have to go through the RTU licensing process for using the features. There is no change in the existing process for purchasing the license.
The Cisco Unified CME permanent license is available in the form of an XML cme-locked3 file. You should get the XML file and load it in the flash memory of the device. To install the permanent license from the command prompt, use the license install flash0:cme-locked3 command. The cme-locked3 is the xml file of the license.
Collaboration Professional Suite License
Collaboration Professional is a new suite of licenses. The Collaboration Professional Suite can be purchased either as a permanent license or an RTU license.
Collaboration Professional Suite Permanent License —When you purchase the Collaboration Professional Suite license, by default, the Cisco Unified CME licenses are delivered as part of the Collaboration Professional Suite. You do not have to separately install and activate the Cisco Unified CME license. The Collaboration Professional Suite permanent license is available in the form of an XML file. You should get the XML file and load it in the flash memory of the device. To install the permanent license from the command prompt, use the license install flash:lic_name command.
Collaboration Professional Suite RTU License—When you purchase the Collaboration Professional Suite RTU license, you do not have to go through the Evaluation Right to Use process. However, you have to go through the RTU licensing process for using the Cisco Unified CME features. To install the Collaboration Professional Suite RTU license from the command prompt, use the license install flash0:colla_pro command. To activate the license, use the license boot module c2951 technology-package collabProSuitek9 command.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeover.html#wp2286954
HTH
Manish

Generate new License Request from ELM

Hello everyone,
I am having a problem generating a new License Request from ELM.
It was required to me by Cisco Licensing in order for them to provide me a new License file.
Here are the steps that I made in generating a new License Request from ELM. (See attached file ELMaccess, LR1 & LR2)
I first accessed the ELM under CUCM administration.
Select License tab> Other Fulfillment Options> Generate License Request> Save to my computer
I received a .txt file (lic_req_201.....) and that certain file was the one I sent to Cisco Licensing.
Cisco Licensing replied:
"It is still the same license request that you have here, just regenerated. What is needed is an entirely new and different ELM License request."
I am not really certain for what kind of License Request file that he wanted, or maybe there is a different procedure in doing this?
Can someone help on this?
If I am missing something or if there is another procedure on generating a new License Request kindly guide me.
Thank you so much.
Kind regards,
Art
Network Engineer
Net Pacific Philippines
CCNA R&S
CSCO12379161

Hi mkchandak,
Thank you for your response!
Yes we did, we actually at first generated a license request, submitted it to licensing and they provided us a license file. Now, upon the installation of the license file we received this error message "Insufficient Licenses".
We went back to cisco Licensing, a new engineer assigned to us, provided all the details he requires, our license case was approved by their Product Manager and now he requests for a "Newly Generated License Request".
I followed the same steps in generating a new License Request:
I accessed the ELM under CUCM administration.
Select License tab> Other Fulfillment Options> Generate License Request> Save to my computer
I received a .txt file (lic_req_201.....) and that certain file was the one I sent to Cisco Licensing.
Cisco Licensing replied:
"It is still the same license request that you have here, just regenerated. What is needed is an entirely new and different ELM License request."
So maybe he is referring to something other than the License Request that I have provided.
Maybe there is a different procedure in generating a "fresh and newly generated License Request"
If you know a step-by-step procedure in achieving this, please guide me.
Any help would be greatly appreciated.
Thanks again!
Cheers,
Art
Network Engineer
Net Pacific Philippines
CCNA R&S
CSCO12379161

Basic (9.0) Unified CM Insufficient Licenses

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