Basic AA with CUC and CUCM

Hi, 
We have external department in our company with ext range 3(0-2)XX and operator for this range is 3100.
I have mapped one PSTN line to the 3100 and i need to setup
         If someone calling through the outside via PSTN it should route to the CUC call handler 
                 option one - dial by extension
                 option two - contact operator
Calls from internal (5XXX and  6XXX) ... should route normal 
Any idea to how to implement this.
CUCM 8.6
CUC 8X
Thanks

I have created CTI route point and call handler with 5566.
now i'm able to dial and use call handler from internal extensions but I mapped to PSTN number for 5566 and called from out side. it disconnected with busy.
PSTN number is worked with any other physical phone ext.
and I create Directory number 5577 and mapped pstn to it and forward all calls to 5566
same result.
Any idea please.
Thanks.

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