Basler camera connection problems

Hi there,
I'm just wondering if anyone might be able to help. I've been talking to tech support in UK as well about this problem but they are struggling a bit with a solution, so I said I'd try here in case anyone has had a similar experience. Basically I recently bought a Basler IP BIP2 camera and I am trying to connect it to the Link 2 of my 9024 cRIO. 
I have set the (static) IP address of my camera to 169.254.82.108 and the cRIO link 2 as 169.254.82.103 (this is on a different subnet to the Link 1 IP). When I turn on the system first or reset the IP addresses, I can see the camera in MAX for a few seconds before it disappears. Then if I restart the cRIO a VISA error comes up (see attached). Last week I could not even update the IMAQ software on my cRIO because of conflicts so I did a total uninstall and reinstall of NI softwrae on my system, installing all the updated software from the Spring 2014 release. I was then able to install all the new software on my cRIO ok. NI has suggested I do repairs to software, disable firewall, Uninstall and reinstall the VISA software but nothing has worked or changed it at all unfortunately. I have also tried different settings with my Basler camera, using Static IP addresses and manually setting host and server names and following any of the instructions I could find online for setting the camera up with cRIO.
I have tried everything again and again and I am just wondering if anyone has been in the same place before and tried something else?
Any help would be greatly appreciated.
Kindest Regards,
Kelly
Attachments:
VISAERROR.JPG ‏115 KB

Hi,
First, you need to make sure the USB camera is DirectShow compatible.  If it isn't it will not work with our vision software. You need to use the IMAQdx drivers (which requires a license) to acquire from a USB web cam.  Once you have the IMAQdx drivers (Vision Acquisition Software) installed and the drivers that come with the camera installed you should be able to see it in Measurement & Automation Explorer (MAX).  Once you can see it in MAX you can use it just like any other camera in LabVIEW.
Regards,
Greg H.
Applications Engineer
National Instruments

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