Bass Clef C key not working on midi keyboard

The keyboard is a Novation Remote 37SL, this key doesn't work for any instrument that I select. All other keys work fine. I haven't had any problems like this before, but wonder if setting up my autoload yesterday might have led to this. Any suggestions would be welcomed, because I'm racking my brain here. Thanks.

Does it happen with another KB?
If only this KB then the is either dirty or faulty. Maybe this will help
http://theminiblog.co.uk/archives/2006/11/16/how-to-cleaning-the-apple-keyboard/

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