Battery #2 not present after windows 8.1 upgrade

battery #2 not present after windows 8.1 upgrade. I am using sony vaio laptop model VPCZ2390X

Hi aalmoeen,
Thank you for visiting Sony Community!
I assume your computer has an extended battery pack, right? Are you using a genuine Sony battery packs? Please follow these steps to isolate the issue:
Power Cycle
Turn off the laptop -> push and hold the battery off button for 5 seconds located on the bottom of the laptop. (You may use safety pin).
Remove the battery pack and install it once again. Test the laptop again.
Remove the battery pack -> push the battery off button -> install the battery pack once again.
Reset BIOS
Run Vaio update and Windows update.
Make sure you have the updated drivers and software, check on eSupport website.
For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.
Hope these steps help.
Thanks,
Vincent
If my post answers your question, please mark it as "Accept as Solution"

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