Battery/charger ENVY dv6 7210us

I have an HP ENVY dv6 notebook PC, model 7210us, serial number: (Personal information removed), product number: C2M11UA#ABA
BIOS: F.25, Processor AMD-A8-4500M APU. This notebook is about 2 years old.
The problem is with the battery charging. Specifically, when plugged into the A/C the indicator states: "0%, Plugged In, Charging". However, the battery is not charging. This problem started about a month ago. And it was around the time that I upgraded to Windows 8.1.
Thinking it was either the power cord or battery, I purchased a new battery and changed out the A/C power supply & cords.
First, the A/C supply change did not solve the problem, still 0%, Pluggd In, Charging.
Second, I replaced the battery with a new one. Initially the tray indicator stated 50%, Plugged In, Charging. But again, the battery was not being charged. It would remain at 50% until unplugged and then the battery would take over and begin draining. This continued until the new battery registered 0%, Plugged In, Charging.
Thinking it may be a driver issue:
Third, I followed youtube example where I uninstalled both battery and charger drivers located in Device Manager, powering down, reinstalling the battery and A/C then restarting the PC. The devices would reload on boot up. What i noticed was that the indicator, in the tray, would begin 'tanking' up, graphically showing that the battery symbol was 'filling'. It would do this for about 10 seconds, then stop, displaying an empty battery. Still the message 0%, Plugged In, Charging.
Fourth, I upgraded the BIOS to F.25. I used the HP Support Assistant to identify and install the upgrade. It was successful. I then tried the Third option again, with the same results, 0%, Plugged In, Charging.
Fifth, While in the HP Support Assistant, I ran the Battery Check tool and both batteries and both are O.K. per the HP Tool.
Sixth, I've followed HP Support note to hard reset, by removing the battery and A/C, holding the power button for 30 seconds and powering up, same problem.
The indicator light, located adjacent to the A/C plug into the computer, is 'orange' in color, indicating that it is charging. but again, 0%, Plugged In, Charging. I've left the notebook plugged in for days, same problem. Also, I've left the notebook UN-plugged for days, same problem.
As I mentioned above, this problem started 'around' the time when I upgraded to Windows 8.1. Once upgraded, I immediately had issues with the built in WiFi not working. It was as if the notebook could not recognise the built in hardware. I ended up using an external USB WiFi. Once installed, the internal WiFi began operating properly. The WiFi problem took my attention, so I cant be sure that the battery/charging problem happened at the same time; but I'm pretty certain it did, as it took a while for the battery to discharge as I keep it plugged into A/C when in the office.
I contacted HP support; but unfortunatly my notebook is out of warranty and HP requires payment for phone service. I did speak to both Hardware and Software specialists, but they were of little help. They did say that the problem was either soft or hardware and that they could determine software and fix that over the phone.
I am told that the charging system is seperate from the operating system. That there is a dedicated circuit on the System Board that could be the culprit. I'm not certain that's accurate. I was hoping that the upgrade to 8.1 caused a software problem.
Can anyone give advice or help in identifing where the problem is? Or if this is a known problem?
I've tried to list as much detail as possible. Thank you in advance for your help.
Sincerely,
/Bill

Hi @eusbs ,
Welcome to the HP forum!
This is a wonderful place to find information and get input on your issues!
I grasp that after updating to Windows 8.1 you are experiencing a battery issue. Thinking it could be the battery or power cord you replaced both the the issue remains.
You have tried troubleshooting the issue to no avail.
You are correct there is a dedicated circuit on the motherboard that could be the issue.
I know you ran the HP Support Assistant to get the HP updates, but have you done all your Windows updates?
I realize you have tested the batteries but did you try to calibrate them?
Testing and Calibrating the Battery (Windows 8)
You could try a Refresh Your PC to Resolve Problems (Windows 8).
I believe this will take you back to Windows 8 your original OS. If you are again able to charge the battery, then it is not hardware.
If you are still unable to charge the battery after the refresh it is most likely the motherboard.
If it again charges, reinstall the Windows 8.1 update and if the issue remains please contactMicrosoft support for assistance as it would seem to be the update causing the problem.
Contact Us - Microsoft Support
I hope this has been helpful.
Sparkles1
I work on behalf of HP
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