Battery Charging and Diagnostic Issue

My problems began a year ago when I bought a HP Envy 17. I'm sure you hear that a lot.
I have come to terms with carrying a portable fire hazard around with me, as with the bizarre decision to seemingly set a different temperature for 'auto-overheat emergency shutdown' off battery than when on battery (side-note, any cure for that?)
More pressingly, my battery has decided that it no longer wishes to charge itself. It has slowly reduced from 100% to 0% over the past few days, even when plugged in. The mesage reads "plugged in, not charging"
The suggestion from HP forums is to follow the instructions here:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01443470
I resolved to perform a battery test. It took several attempts to reach system diagnostics, but the battery test option was easy to find. On being asked to perform it, the screen displayed the following:
Battery Check - Test in Progress
Estimated Remaining Time: 8 seconds
Progress: 0%
It remained the same for the next 10 minutes. There was no response either to any attempt to exit the check by using the ESCape key. Eventually, I performed a sophisticated manouevre which involved pressing the 'Off' key, then trying again. The same happened the next time.
Am I not waiting long enough? Or is there a better way to deal with the issue? Any advice would be appreciated. Thanks in advance.
EDIT: Resolved by reference to a response given to a user who posted half an hour after I did. Bit sad I didn't receive one. Any info on how to meddle with the auto-shutdown thing would still be appreciated.

Hi E57,
Thank you for your inquiry.
I am glad you were able to resolve your issue from another thread. 
I do not know how to meddle with the autoshut down fearture, but here is a document that may assist you to reduce the overheating issues.   Troubleshooting an Overheating and Auto Shutdown Issue.
I hope this has helped.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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