Battery does not charge all the way .  How do I fix this?

My battery will not charge overnight.  I've had it to the Apple Store and they worked on it for a couple of hours, backing up data and then resetting the iPad.  This seemed to help for a couple of days, but then it started doing the same thing.  It's still under the extended warranty, but when I call in, tech support tells me that they can see that the battery is fine.  How do I fix this?

Hello karen1944,
I think in this situation based off the previous troubleshooting that we need to start isolating the issue to either hardware or software. What I recommend doing is restoring the iPad as a new device, and NOT restoring your backed up data to it for a while. This article named iOS: How to back up your data and set up as a new device found here http://support.apple.com/kb/HT4137 shows how to do that. Start at step 2, and make a current backup of your device to iTunes.
2. Back up
Back up your device before you erase it. Review the steps below, depending on your backup method, to ensure that you have a recent backup in case you decide to restore your device from a backup
iTunes
iTunes backs up your device automatically when you sync. If you have previous backups of your device in iTunes when you select Set Up As New, a sync occurs. This sync creates a new backup indicating the time the device was backed up.
To back up your device:
In iTunes, check Preferences > Devices to check the date and time of your latest backup.
If you do not have a recent backup, create one by right-clicking the device in the source list and choosing Back Up.
For more information on backing up your device, see iOS: How to back up. If you wish to copy your backup to another folder, disk, or location for safekeeping, see this article in the section titled "Where iTunes backups are stored on your computer." For more information about what iTunes backs up, see this article.
That way you can monitor the device and see if the issue re appears or not. If it does not re appear within a few days, then you should restore your data from the iTunes backup using that same article, at the bottom there is a section about restoring from an iTunes backup:
To restore your device using a previous backup
iTunes
To restore your device using a previous backup, connect your device to iTunes. When your device appears in the source list, right-click your device and click "Restore from backup…".  iTunes will ask you to choose the desired backup from the list provided.
All the best,
Sterling

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